Nothing is connected to the ethernet WAN port

I have a 5th generation AEBS and FTTH. When I plug it into the wall, it reports that nothing is connected to the ethernet WAN port, but if I plug my MBP into the wall I get an IP address and can hit the Internet just fine.
I called tech support and they said that everything looks great from their end, and that there is nothing that they can do.
What I have found is that if I plug the cable from the wall into a gigabit switch, and then plug the AEBS into the switch, everything works fine!
Any idea what can be going on? TIA!

This is increasingly a problem.. the AEBS is not actually negoiating the speed correctly with the ONT supplied by the ISP.. it happens a lot with cable modems as well.
Using the switch allows the two devices to negoiate speed correctly.
You can do the same thing with old utility..
Install 5.6 utility on your computer. Here is a method.. there are others.
How to load 5.6 into ML.
1. Download 5.6 for Lion.
http://support.apple.com/kb/DL1482
Click to open the dmg but do not attempt to install the pkg.. it won't work anyway.
Leave the package open on the desktop so you can see the file. AirportUtility56.pkg
2. Download and install unpkg.
http://www.timdoug.com/unpkg/
Run unpkg on the desktop.. If your Mac refuses to run the software, because it wasn’t downloaded from the Apple store, go to security in preferences and allow other software to work.. this is limitation of trade methinks. You can set back later if you like.
Now drag the AirPortUtility56.pkg file over to unpkg.. and it will create a new directory of the same name on the desktop.. in finder, open the new directory, drill down.. applications, utilities .. there lo and behold is Airport utility 5.6 .. drag it to your main utilities directory or just run it from current location.
You cannot uninstall version 6 (now 6.3 if you updated) so don't try.. and you cannot or should not run them both at the same time.. although I have had no problems when doing so.
Now with a real utility instead of the toyland edition you can do something about the WAN speed.
Set to either 100mbit full duplex .. that would be my first option.. and second is 100mbit half duplex.
Another alternative just popped up.. buy a crossover ethernet cable.
https://discussions.apple.com/message/23236139?ac_cid=tw123456#23236139
These cables are no longer required with modern equipment but you will find stores still stock them. For some strange reason.. in the one case reported that worked.. this indicates that the TC has some fundamental port issues.. and the mdix is not working correctly which is why the switch or manually setting port speed does.

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