Nothing is working; cannot access account pd for Export, can't access download assistant for a trial

I paid on line for Adobe Export so to download the program and be able to convert Adobe docs, but could not access the account once paid and rec'd an email acknowledgement. Kept going around in circles, got on line chat but they could not help, told to contact Tech support M-F; Then tried to download a trial and could not get download assistant to respond. WHAT IS THE PROBLEM HERE? This sucks, and very sorry to have to express this.

Start by using another browser. The rest is too vague. you have not provided any hard technical facts.
Mylenium

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CANNOT ACCESS DOWNLOAD FOR READER EVEN WITH CHANGED PASSWORD

CANNOT ACCESS DOWNLOAD FOR ADOBE READER EVEN WITH A CHANGED PASSWORD AND I HAVE BEEN ON CHAT

There are several possibilities as to why a user account may
not be correctly available or a password to it reset to fix it.
One of them may be, if the short name of the computer or of
an account was changed by the user; and later the system
may appear different or changed, with some of the user acct
settings or preferences no longer as they were prior to that.
There is a way to create a new admin level user account and
then move the older user info into the new account; then go
in and delete the other one. I am not certain as to how to do
this; but the topic has come up in these discussions, and the
general path is about the same from Panther through Leopard.
A few details may be named different, but similar as things go.
• Mac OS X: *How to change user short name* or home directory name:
http://support.apple.com/kb/ht1428
• How do I change owner's name in my Mac:
http://www.askdavetaylor.com/howto_change_owners_name_applemac.html
While these kinds of details may not be behind the exact problem in
the computer in question, directory and user account issues do often
have similar causes. Often, they are user-caused events. If the general
Directory of information on the hard disk drive has a problem, the use
of a third-party disk tool such as Disk Warrior is usually advised. If that
were needed, usually more evidence across the system would appear.
There may be a way to use a Setup Assistant to recreate a new user
experience and start over with a new admin account and user name.
Then go into the system to ferret out the old user info.
+Sorry I can't be of more help; as I am being distracted by an elderly+
+person who can't figure out why I am online or what it means to be.+
Good luck & happy computing!

HT4623 I updated to 7.0 and now my ipod wont play in my car stero. I have reset, bought an itunes song and reset again but nothing is working. Pandora wont play. I can hear it on my phone when I unplug but not anything thru the stero except static. Help!

I updated to 7.0 and now my ipod wont play in my car stero. I have reset, bought an itunes song and reset again but nothing is working. Pandora wont play. I can hear it very slightly in my speakers if I turn up the speakers but it is so faint. It plays thru its own speakers and my radio plays thru my speakers in my car so my its not my speakers.Help! Thank you!

Hi Novagurl2369!
I have an article for you that can provide some helpful troubleshooting steps to address your issue:
No sound through stereo headset1
Inspect the headset jack for debris and clean if necessary.
Connect the headset and make sure the connector is pushed in all the way.
Check the volume setting. Adjust the volume by pressing the volume up and down button on the left side of the iPhone.
If you are trying to listen to music and cannot hear any audio, make sure that the music on iPhone is not paused. Try squeezing the headset microphone to resume playback. Additionally, from the Home screen you can choose iPod > Now Playing, then tap Play.
Make sure the latest version of iTunes is installed on the computer that you are syncing the iPhone with (songs purchased from the iTunes Store using earlier versions of iTunes won't play).
Try another Apple headset (some third-party headsets require an adapter to be used with original iPhone).
Try a different song or video.
Check to see if the iPhone alert sounds or other iPhone sound effects exhibit the same audio issues.
Disconnect the headset from the iPhone and see if sound comes from the built-in speaker.
iPhone: Hardware troubleshooting
http://support.apple.com/kb/TS2802
Take care, and thanks for visiting the Apple Support Communities.
-Braden

Photos is not working. cannot access my pics!

Just got the new "upgrade" to 10.10.3 and the new Photos is shutting down every time it opens. I cannot access my old iPhoto pics. Anyone else? This is like having Windows, not Apple...

Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad and start typing the name.
Step 1
For this step, the title of the Console window should be All Messages. If it isn't, select
          SYSTEM LOG QUERIES ▹ All Messages
from the log list on the left. If you don't see that list, select
          View ▹ Show Log List
from the menu bar at the top of the screen.
In the top right corner of the Console window, there's a search box labeled Filter. Initially the words "String Matching" are shown in that box. Enter the name of the crashed application or process. For example, if Safari crashed, you would enter "Safari" (without the quotes.)
Each message in the log begins with the date and time when it was entered. Select the messages from the time of the last crash, if any. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
☞ The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.
Please don't indiscriminately dump thousands of lines from the log into this discussion.
Please don't post screenshots of log messages—post the text.
☞ Some private information, such as your name, may appear in the log. Anonymize before posting.
Step 2
In the Console window, select
          DIAGNOSTIC AND USAGE INFORMATION ▹ User Diagnostic Reports
(not Diagnostic and Usage Messages) from the log list on the left. There is a disclosure triangle to the left of the list item. If the triangle is pointing to the right, click it so that it points down. You'll see a list of crash reports. The name of each report starts with the name of the process, and ends with ".crash". Select the most recent report related to the process in question. The contents of the report will appear on the right. Use copy and paste to post the entire contents—the text, not a screenshot.
I know the report is long, maybe several hundred lines. Please post all of it anyway.
If you don't see any reports listed, but you know there was a crash, you may have chosen Diagnostic and Usage Messages from the log list. Choose DIAGNOSTIC AND USAGE INFORMATION instead.
In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.)
Please don’t post other kinds of diagnostic report—they're very long and rarely helpful.

HT1212 My iPad was locked & disabled & tried every possible way to restore but nothing is working - After select Restore, & waited for updates to finish, gets iPad Cannot be resotred at this time because server could not be contacted - Pls help

Friends,
My iPad2 was locked and disabled because my kids entered several times the passcode and now it is locked. I tried every possible ways and read all related items and followed precisely articel http://support.apple.com/kb/HT1212 but after i restored and update teh iPad, itunes keeps giveing me the same message:
The iPad "iPad" cannot be restored at this time because the iPad software update server could not becontacted or is temporarily unavailable.
I tired at different time of teh day and noght and different days yet kept getting the same message.
Pls assist me as now the iPad is useless
Regards,
Joe

If reset doesn't work, try and force the iPad into Recovery Mode.
Recovery Mode
1. Disconnect the USB cable from the device, but leave the other end of the cable connected to your computer's USB port.
2. Turn off the device: Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider. Wait for the device to turn off.
3.While pressing and holding the Home button, reconnect the USB cable to the device. The device should turn on.
4. Continue holding the Home button until you see the "Connect to iTunes" screen. When this screen appears, release the Home button. iTunes should alert you that it has detected a device in recovery mode. Click OK, and then click Restore to restore the device.
Note: Data will be lost. You may have to repeat the above many times.

Update to 10.7 did not work, cannot access iTunes. Need AVFoundationCF.dll, Ituneshelper not installed correctly, Error 7 (Windows Error 126), Error 7 (Windows Error 5)

I am running Windows 7 64 bit.
This HORROR began because I realized that my phone had suddenly lost all of the music except music that had been purchased. It also lost all purchased iBooks as well as audible books downloaded from audible and ringtones that I had purchased from iTunes.
I then thought that it would be fine once I connected to itunes on my computer. I connected to itunes and it said that there was an update available so I downloaded and installed 10.7.
I tried to run the program and got Error 7 (Windows error 5) message.
I then found several discussion questions that seemed similar to mine and I think that I tried them all. Removed everything apple and reinstalled iTunes. I followed the instructions and removed everything in the order that was listed, some I had to change security to own the file before I could delete them. I did all of the steps, (maybe I deleted too many apples items ??) emptied the recycling bin, restarted and reinstalled. I also tried the Net framework fix, used the ms fixit (the one with the picture of the man on it) and I think a few other things that I have found on this site as well as MS site. I restarted my computer every time.
The latest thing that I tried was to download 10.63 since I don't care about the new stuff. After all of this I sometimes get and message saying that I am missing AVFoundationCF.dll file and once it said something about Itunes Helper (when these two messages appear, it is separate from the error messages which occur after clicking ok on them) before getting the Error 7 (windows error 5) or else Error 7 (Windows error 126).
PLEASE HELP!

Follow the instructions on this link, basically un-install everything, remove programs that says they are made by apple inc. (using add remove program)
http://www.reimageplus.com/fix-windows-127-error/ (Many thanks to reimageplus.com)
You will also need to check and verify that the following folders have been removed:
C:\Program Files\Bonjour
C:\Program Files\Common Files\Apple
C:\Program Files\iTunes
C:\Program Files\iPod
C:\Program Files\QuickTime
C:\Windows\System32\QuickTime
C:\Windows\System32\QuickTimeVR
dont forget to remove icloud also
you dont need to delete your itune music library though
If any of these folders still exist, delete them along with their contents. (if you cant delete them, right click and go to properties and then security and change the control of the fold to you)
do this for files under program files and program file (x86) on your computer
once you have deleted everything, restart your computer. Then I repaired my registry using a registry repair program.
Important:- instead of installing itunes I installed quick time, which installs apple application support (this is the corrupt file which is causing all the issues)
i then installed itunes and it all worked fine,
should take no longer than half hour to fix
hope this helps

Itunes working cannot access store port busyAsk your question.

I have itunes working and safari working, but when trying to access the store a message comes up every time I try that says port is busy try again.

Is that on a Mac system or a Windows system, Maggie?

Cant sync music from iphone 5... When sync button is clicked starting sync appears and dissapears and nothing happens i cannot find a solution for this... Someone help me please

I Cant sync please help me... Im using iphone 5 ios 7.1... when sync button is clicked starting sync comes and nothing happens and no music on my phone... Im trying to sync my playlist in itunes... I have itunes 11.1.3.8 64-bit Windows 8

My apologies...the version is 11.1.4.62 not as stated aboive in my problem description. I'm trying again and it just finished syncing fine and my iPhone 5 is still connected to iTuns physcially with USB lightening cable and is displaying the iPhone icon top right. I clicked on it and iTunes is now "hung' or locked up. Shows to be an active running application but can't get back to it so willl have to kill with task manager. There is some kind of problem going on with the latest version of iTunes and Wndows 7 and 8.1 or something. My iPhone 5 now has a new feature that it is now asking me if I "Trust" this computer. iTunes just came "unhung" after several minutes while I was typing this. Now I am going to start the backup to this computer HP Winsows 8.1 and iTune 11.1.4.62 and see what happens. Says it is Backing up Jerrys iPhone but the Barber Pole progress bar is not turning an iTunes is hung again and I cant get back to it from this page I am typing on. Maybe it will eventually release as it did a moment ago.

I changed my email address for my account and now I can't re download my purchases

I recently lost access to my old email, so I changed it then changed my password (it's still the same account) and now I don't have any purchased music/apps

Hi there bowdy189,
You may find the information in the article below helpful.
Apple ID: What to do after you change your Apple ID
http://support.apple.com/kb/HT5796
-Griff W.

Cannot access downloaded attachments !!

I recently downloaded two rather important attachments on my lap-top and adobe reader cannot open either of them.
What can I do to rectify the situation ? Thank you!
Dr William Catalano

I 've downloaded some indicators for my metatrader4 platform forex trading program, but when I wwnt to use them, I get a message telling me that adobe reader cannot open them because they are either not a supported file type or because the file has been damaged ( snet as an e-mail attachent that wasnot correctly coded. This has never happened to me ever before. My attachments have always opened once they were downloaded.

Thunderbird is repeatedly crashing and I cannot access downloaded emails. Latest version. What can I do to fix this?

Since yesterday I have been unable to access my emails in Thunderbird. Every time I try to open the program (on iMac OS X 10.9.5), it crashes repeatedly. It seems to manage to send a crash report each time. Just now I was able to read one email before it crashed but usually it doesn't even get that far. Please help! I have so much of my life stored in there and I need to be able to regain access.

Please post your crash IDs here. see https://support.mozilla.org/en-US/kb/mozilla-crash-reporter#w_viewing-crash-reports
Thanks

EA3500 Cannot Access WebUI

Not sure what is going on.
IE11 says the browser is not supported.
Try Firefox 36 and Chrome 40, I get to the login page and enter my password then it signs in and I get nothing.
None of the options in the top-right work (ie. App Center, My Account, About, Sign Out). Clicking "Help" brings up the help window but that's about it. Nothing else works.
Any ideas?

If you can get in, you may need to upgrade the FW. However if it's been working ok with out, maybe you don't need to. This maybe just a browser issue.
PC 3rd Party Security Software Configurations
Turn off all anti virus and firewall programs on the PC while testing. 3rd party firewalls are not generally needed when using routers as they are effective on blocking malicious inbound traffic.
If you decide to update FW,
To safely update FW, I recommend doing the following: Download the FW file from the support site first.
Disable the auto update feature on the router.
1. Save router config to file first using IE or FF with all security add-ons disabled.
2. Factory reset the router with all other devices disconnected or turned OFF accept for 1 wired PC.
http://kb.linksys.com/Linksys/ukp.aspx?pid=80&app=vw&vw=1&login=1&json=1&docid=9d2ff02077f645679972a...
3. Reload or Update the FW using IE or FF. Just download the FW file to your local wired LAN PC.
http://kb.linksys.com/Linksys/ukp.aspx?pid=80&app=vw&vw=1&login=1&json=1&docid=0a6881b90224439b92c8d...
4. Factory reset the router and then set up from scratch first using the local log in link and test with out loading the saved config from file. Check to see if any problems are fixed before loading the saved config from file. Sometimes you need to set up from scratch with out loading the saved config file. Just safer that way.

How can I fix my iSight settings when it works on one account and not the other?

iSight continually crashes third party applications. I've checked another account on my MBP, and iSight works on different accounts. What settings can I troubleshoot on the account?
Thank you!

Although the documentation says you can copy Time Machine backups in the Finder, it's very slow and sometimes doesn't work at all.
Launch Disk Utility, open the built-in help, and search for the term "Duplicate." Follow the instructions. All existing data on the destination volume will be erased. That shouldn't be a problem, because you don't want to mix backup and non-backup data on the same drive anyway. Turn Time Machine OFF in its preference pane while copying the volume.

I cant re-store my iPhone through the iTunes. Message which comes up says' the iPhonw could not be restored. An unknown error occurred (21). i tried all the options and nothing seems working. please help

I cant re-store my iPhone through the iTunes. Message which comes up says' the iPhonw could not be restored. An unknown error occurred (21). i tried all the options and nothing seems working. please help

Hi chiekoo,
Thanks for using Apple Support Communities.
For more information on this, take a look at this article:
iTunes: Specific update-and-restore error messages and advanced troubleshooting
http://support.apple.com/kb/ts3694#error21
Error 20, 21, 23, 26, 28, 29, 34, 36, 37, 40
These errors typically occur when security software interferes with the restore and update process. FollowTroubleshooting security software issues to resolve this issue. In rare cases, these errors may be a hardware issue. If the errors persist on another computer, the device may need service.
Also, check your hosts file to verify that it's not blocking iTunes from communicating with the update server. See iTunes: Advanced iTunes Store troubleshooting—follow steps under the heading Blocked by configuration (Mac OS X / Windows) > Rebuild network information > Mac OS X > The hosts file may also be blocking the iTunes Store. If you have software used to perform unauthorized modifications to the iOS device, uninstall this software prior to editing the hosts file to prevent that software from automatically modifying the hosts file again on restart.
Best of luck,
Mario

HT2311 I want to be able to have iradio, but nothing is working. Help

I want to be able to have iradio, but nothing is working. Help

Hey Mel203141,
Thanks for the question. Currently, iTunes Radio is only available in the US. The minimum system requirements are as follows:
To use iTunes Radio, you must have iOS 7 or OS X Lion v10.7 or later, iTunes 11.1, or Apple TV 6.0 or later installed on your device or computer as well as an Apple ID for use in the iTunes Store.
About iTunes Radio
http://support.apple.com/kb/HT5848
If you indeed meet all of these requirements, could you provide a detailed description of the issue you are experiencing?
Thanks,
Matt M.

Nothing is working; cannot access account pd for Export, can't access download assistant for a trial

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