NOTHING will allow me to mouse wheel scroll through fonts in CS6

OMG, I am about to have a coronary trying to find fonts!  I have looked on this forum for an answer that works and cannot find anything thus far.  First, WHY is it necessary for CS6 font list in the Character Pallet to take up 1/2 of my screen?!  Second, do i REALLY have to click the little arrows at the top and bottom of the font list to scroll through fonts, ONE.BY.ONE?  Typing the first letter does not work either, it takes me to say the "D" fonts but when i click the drop down arrow to see my list of "D's", it shows a list from the top, not the D section.  I REALLY hope I am missing something here, because seriously, this is totally unusable.
ETA:  Going to the TYPE>FONT menu at the top does not scroll either and Photoshop CS6 works beautifully...
ETA (again):  i CAN scroll through the menu on the top (under the FILE-EDIT-etc menus), but there is no font preview (and it is selected as med in preferences)

Thank you for the reply.  System is a fairly new Windows 7, 64 bit, plenty of RAM, hard drive space, i5 dual core processor.  To have this issue in Illustrator only and not in Photoshop seems less likely a software conflict (just guessing)?  I attached screen shots.
Character Pallet drop down (mouse wheel, keyboard arrows, typing a letter key...all do nothing)  Only way to navigate is by hitting the little arrows on the top/bottom of the drop down.  And no scroll bar?
Top Menu Drop Down - scrolls, hit a letter key and works, arrow keys work.  Could use this permanently, but there is no font preview..
All of what you said works on your system, is how I would expect it to be programmed.  Partially making sure this is not the way it was designed, and hoping to find a fix for why its not working correctly.
Main programs installed:
Firefox
MS Office 2007
quickbooks
CS3 Design suite (I JUST upgraded to CS6 and have kept it there for a backup...probably can uninstall now if that could be an issue)
Thank you for any advice and if you would like to upload the video, that would be great.

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