Notice Re: New Airport Extreme 802.11n Base

About an hour ago, I got off the phone with Apple Support. They were very helpful in getting "phase one" of my installation going. But in the process WE both discovered that the new Airport Extreme Base Station (802.11n) I had bought from the Apple Store nearby contained: OLD versions of setup software and pdf manuals!
I could not proceed to the final step (as we intended while on the phone) because I had just installed "v. 4.2" of the software and of course version 5 is needed.
Checking the pdf manuals - I could plainly see the OLD "flying saucer" model base was being depicted and the instructions were for that model. It was "funny" because the Apple Support person asked a couple of times, "Is the base you have a square about 1-inch thick?"
Of course, Support will send out word that there are some (who knows how many at this point) Airport Extreme Base Stations in stores (even Apple Stores) with obsolete software and documentation.
I just thought I'd post this for those who have not yet bought an AE Base Station - be sure to check this before buying.
My consequence are less happy: It's now Friday Aug. 31: It will take 5 business days for the replacement disk to arrive, next Monday is a US Holiday, which means I won't be able to complete my setup until week after next.

Thanks Rajesh, I may do that but it seems a shame now that the Apple Support lady is sending me a copy. I think instead, I may call the local store and ask if they know of the problem, first.
Because this Apple Store opened only about 5 weeks ago, I suspect this may be "new stock" which indicates that's all they'll have. Also, Apple Support said they'd notify the right parties - by which I think they mean their own and independent Apple retailers.
Anyway, I wasn't posting the info as a question: I wanted to notifiy those who may be about to buy Airport Extreme for themselves. I did some checking before posting here and found no other notices of this problem. So I guess I've got a "scoop" and wanted to be first in spreading the news.
I left out a good part of the whole story in my orignal post: what got me to Apple Support was that just connecting the base station (with ethernet cable) to computer knocked out my DSL service. I first called my ISP tech support and got that fixed. But such an easy procedure "backfiring" like that got me thinking, so I then went to Apple Support via phone. Only then did we discover I had the old version of the software. My "phase two" is just getting an eMac in the next room connected wirelessly - no big deal - so I may wait for that complimentary disk after all.
One possibly related item: After I finished talking to Apple Support, almost at once, Mail.app went down. It turned out - the mail .plist had gotten corrupted. I trashed that and Mail came back -but then I had trouble connecting to the mail server and had to re-do password and so-on. Right now, I'm "back to normal" but suspect that installing the old Airport software (a second time) is what kicked Mail to it's knees. Sure was a heckuva coincidence if it wasn't that, I've never - never had trouble with any version of Mail.app until now.
Message was edited by: macnoel

Similar Messages

Is my AirPort Extreme (802.11n) Base Station defective?

I'm trying to set up a wireless network with my new AirPort Extreme (802.11n) Base Station. I dismanteld my existing network that consisted of an old model AirPort Extreme and an AirPort Express. I can't seem to get anything to work properly with the new hardware. I have a G4 Quicksilver that uses an AirPort card. Is that the issue? I thought they were compatible. I was not able to update the Setup Utility because I don't have an Intel Mac. Still, that shouldn't prevent me from doing an initial setup. I'm thinking perhaps the unit is defective. I've been working on this several hours a day for almost a week. This is the most trouble (by far) that I've ever had with any Apple product. I'm really disappointed. I suspect the hardware is defective, but based on all of the issues I've read about in this forum, I think it could just be reflective of the poor overall quality of the new AirPort Extreme. What a let down.

What is the exact name of the application you are using to configure the airport?
You should be using "AirPort Utility"
It is a Universal application, so it should work on both a PPC and Intel mac.
As for the update, if you can't download it via software update, you most likely do not need it.
The quicksilver only has an Airport card:
http://support.apple.com/specs/powermac/PowerMac_G4_Quicksilver2002.html
That means that you will need to configure the airport extreme N to operate in the 2.4 GHz range. You will need to tell it that it needs to be compatible with 802.11b
There is probably an option for 802.11 b/g/n compatibility.
Are you going to still use your airport express? you could either use WDS to extend your wireless network without connecting the two airport base stations with an ethernet cable... or you could connect them together with an ethernet cable and configure the same network name and use two different channels (only use 1, 6, or 11). If you extend a network, they both need to use the same channel.
If the quicksilver is the only machine on your network, it will not be any faster.
Actually, you could make things faster, now that I think about it... I am guessing that your quicksilver is not located near your airport extreme. If I am wrong, just ignore this...
You could use one of your airports as your main base station, connected to your cable modem/dsl whatever... then you connect the other airports ethernet to your quicksilver. you then turn off the airport card in your quicksilver and set up the airport connected to your computer to use WDS and connect to the other airport using 802.11g.
You now have gone from an 11 mbps max (5 mbps real world) connection to a real world 30-40 mbps link.
Other options would be to look for 802.11g or 802.11n usb adapters for the quicksilver... I am not sure what is mac compatible out there, since it is probably a small market since it is built in to all new macs.
Good luck

Trouble installing new AirPort Extreme (802.11n)

I just purchased the AirPort Extreme 802.11n base station. When I first turned on the AirPort Extreme base station the AirPort Utility program on my Mac recognized it immediately. I followed the instructions to configure it and everything seemed to be OK (green light is glowing on the base station). That said, now my Mac (AirPort Utility) no longer recognizes the base station. Any ideas what could be causing this problem or where I can go for help?

Did this problem with Airport Utility not "seeing" your base station happen immediately after configuring the device? Or has everything been working fine for days or months, and you noticed just now that the Airport Utility cannot see the base station.
Also - are you absolutely certain your Mac is wirelessly connected to your base station, and not the unsecured wireless network of one of your neighbors?

New Airport Extreme (802.11n): : Port Mapping... ***???

There are two different programs I was formerly using, whereby (after following instructions) I was able to create a static IP address for every machine on my network, plus open ports 8000 and 9990-9998 respectively. But ever since upgrading to the new Airport Extreme (802.11n), it completely stopped working. To boot, I've upgraded to Leopard on one of two of the machines (the other is still using 10.3.9).
I haven't been able to figure out for the life of me, how to configure it. It's no longer as obvious where and what information to put in. All guides that would remotely help are designed for the older Airport unit, which has completely different menus in the Airport Utility.
Is there anyone out there who has experience with Dot-Tunes and/or Nicecast or similar port mapping, who has the patience to describe, in layman's terms, what steps to take to get this set up correctly again, starting with how to reassign static IPs for my machines. I will not ask a lot of questions and take up too much more of your time. I'm just frustrated after a whole day of trying to figure this out and fruitless Google and forum searches.
Thank you so much.

I'm not familiar with either Dot-Tunes or Nicecast, but the following would be the general port mapping procedure with the 802.11n AirPort Extreme Base Station (AEBSn) using the AirPort Utility. Note in this procedure you will not need to assign a static IP address for each of your host devices. Instead you will be taking advantage of the AEBSn's DHCP reservations feature.
To setup port mapping on an AEBSn, either connect to the AEBSn's wireless network or temporarily connect directly, using an Ethernet cable, to one of the LAN port of the AEBSn, and then use the AirPort Utility, in Manual Setup, to make these settings:
1. Reserve a DHCP-provided IP address for the host device.
Internet > DHCP tab
o On the DHCP tab, click the "+" (Add) button to enter DHCP Reservations.
o Description: <enter the desired description of the host device>
o Reserve address by: MAC Address
o Click Continue.
o MAC Address: <enter the MAC (what Apple calls Ethernet ID if you are using wired or AirPort ID if wireless) hardware address of the host computer>
o IPv4 Address: <enter the desired IP address>
o Click Done.
2. Setup Port Mapping on the AEBSn.
Advanced > Port Mapping tab
o Click the "+" (Add) button
o Service: <choose the appropriate service from the Service pop-up menu>
o Public UDP Port(s): <enter the appropriate UDP port values>
o Public TCP Port(s): <enter the appropriate TCP port values>
o Private IP Address: <enter the IP address of the host server>
o Private UDP Port(s): <enter the same as Public UDP Ports or your choice>
o Private TCP Port(s): <enter the same as Public TCP Ports or your choice>
o Click "Continue"
(ref: "Well Known" TCP and UDP ports used by Apple software products)

Help. I lost my installation CD for my for my new AirPort Extreme 802.11n

Need help. I lost my installation CD for my for my new AirPort Extreme (802.11n). How can I download the new Admin Utility?

Hi Gr8Tucano,
Currently the Airport Utility does not appear to be on the downloads page, you can call Apple support line to receive a replacement disk, but be aware there may be a charge for replacement CDs.
Regards,
John

No Green Light with new AirPort Extreme 802.11n

Bought new AirPort Extreme 802.11n today. DSL works fine with LINKSYS router but only get blinking Amber light with new APE. I am using 10.3.9 so can not use Utility CD as it requires 10.4. Do I have to upgrade system to 10.4 to get APE to work.

Thanks for help. I upgraded to OS X as you all suggested and was able to use AirPort Extreme utility to access web and get the green light. I had to determine how I was connected to internet by DSL provider (PPOE) and needed to insert my mail ID (e-mail address) and my mail password. I was able to verify the PPOE connection by imputting the IP address of the Linksys connection on my browser and going to their web page.
It took me a while but Apple support was available as it was a new purchase and they talked me thru.
JDB

Airport Extreme 802.11n Base Station blocking RealPlayer 11 completely

I am trying to play this radio station (just a brasillian sports channel) on RealPlayer 11:
rtsp://real.rbsonline.com.br/liverbs/*/broadcast/rdgaucha/gaucha.rm
Which is completely blocked on my Airport Extreme 802.11n Base Station with the latest firmware update.
It even blocks when RealPlayer is configured for HTTP only.
I am using it on my iMac which is connected directly via a ethernet cable instead of wifi to the Airport Extreme 802.11n Base Station.
RealPlayer can play it fine when I plug my iMac directly to the cable modem so it proves is the router. I never had RealPlayer issues before when I was using a linksys router.
It does really feel like Apple put an intentional block on RealPlayer to stop competition.
Anyone seen this issue? Guess it is related with the BBC RealPlayer issue.

Fixed myself, problem was because I setup OpenDNS on base station, removed it now works

Timed Access not working on new Airport Extreme (802.11n).

I bought a new Airport Extreme (802.11n) to use as a router for my network. The network has a mixture of Macs and PCs, using a mixture of wired and wireless connections.
I configured the security settings with on the Airport Extreme to Timed Access. I set the default setting is to No Access.
Three computers are set with "Everyday, Between 8:00am and 11:00pm"; however, when it's 11:00pm, nothing happens. The three computers continue to have access.
I know the MAC addresses I entered are correct. Does anyone know why the Timed Access is not working?

Yes, the printer was initially set the same way it always was on my old router. It used to pop right up on the list. After I switched I was getting communication errors. Ok, new setup, I wasn't worried yet. When I got to the setup window and it a new printer wasn't found I tried updating drivers. No luck. I then used the IPP mode to enter the IP address with the address on the Canon screen. It failed. I then did the same setup telling it which software from the driver list to use. It still could not see it. The odd part is that the Canon can obviously see the router as its LAN setting read active and it is receiving the IP. I have proceeded to play with every setting on the printer and it is back to factory reset. Oh, I should mention that I have also tried to use Canons network setup utility software and it can not find the connection either. So I really think this is a problem within the router. I have seen many complaints about this on other forums, but most were looking to use the usb on the print server. My Airport is nowhere near my printer and I don't want to lose my all-in-one functions. Some think hard lined ethernet is ancient, but it really is a nice setup. Fast and reliable.

My new Airport Extreme 802.11n causes my PPC G5 to crash. Anyone else had this issue?, My new Airport Extreme 802.11n causes my PPC G5 to crash. Anyone else had this issue?

My new Airport Extreme 802.11n causes my PPC G5 to crash. Anyone else had this issue?

Any solutions? I just got my 5th generation Airport Extreme, set it up on my MacBook (OS X.5.8), and my PPC iMac (OSX.4.9) is having Kernal panic attacks whenever I try & join the new network. I;m now back on my old Airport settings and it doesn;t crash. Clearly it's the new Airport.

SERIOUSLY slow USB hard drive on the new Airport Extreme 802.11n

I have recently bought the new airport etreme 802.11n. Great little device, look wonderful on the office desk. I had some troubles getting it up and running on my machine but finaly got there in the end.
The USB hard drive is a great little addition that I was very excited about, untill I got it running. It is amazingly slow, for example I tried to copy a folder that contained 15 files which amounted to 135.6mb and it took 20 mins and 24 seconds to upload!
Is this just the speed that it should be uploading or is there somehting wrong with my settings.
I'm running on 3 bars of signal and the settings I'm using are:
connect with password (which is the same as the base stations password)
Automatically discover disks
Show in menu bar
If anyone knows the technical data for the transfer speeds and can confirm my queries I'd really appreciate it!
Thanks in advance

I have recently bought the new airport etreme
802.11n. Great little device, look wonderful on the
office desk. I had some troubles getting it up and
running on my machine but finaly got there in the
end.
The USB hard drive is a great little addition that I
was very excited about, untill I got it running. It
is amazingly slow, for example I tried to copy a
folder that contained 15 files which amounted to
135.6mb and it took 20 mins and 24 seconds to
upload!
Is this just the speed that it should be uploading or
is there somehting wrong with my settings.
I'm running on 3 bars of signal and the settings I'm
using are:
connect with password (which is the same as the base
stations password)
Automatically discover disks
Show in menu bar
If anyone knows the technical data for the transfer
speeds and can confirm my queries I'd really
appreciate it!
Thanks in advance
Does your drive meet these requirements?:
You can connect USB-based storage devices to an AirPort Extreme (802.11n). Learn which formats and protocols are supported.
The AirPort Extreme (802.11n) supports USB storage devices that have a block size of 512 bytes, and are formatted as Mac OS Extended (HFS-plus), FAT16, or FAT32. Not all USB storage devices use a block size of 512 bytes.
The AirPort Extreme (802.11n) shares storage devices based on the format used to initialize the storage device. For example, if HFS-plus formatting was used, AFP and SMB/CIFS protocols are used to share the device on the network. If FAT16 or FAT32 was used, SMB/CIFS protocols are used.
The AirPort Extreme (802.11n) works with disks that have a single partition and are not RAID volumes (no more than one volume per physical disk).
Note: Use AirPort Disk Utility to discover and mount AirPort Extreme-based volumes over the network.
William

New Airport Extreme 802.11n Universal Power Adapter?

I travel a lot and need to use the AirPort Extreme both in the US and Europe. Can anyone who has it already tell me if it says on the bottom of the power adapter 100-240V, 50-60Hz before I buy one? It is not specified anywhere else on-line.
Airport Extreme 802.11n MA073LL/A
Thank you
iMac G5, iBook Dual USB Mac OS X (10.4.8)

This is what's on the power supply.
AC 100-240V 56-60 Hz 0.5A OUTPUT 12V --- 1.8A
But don't you think the Airport Express would make a better travel router? After all that's what it's designed for.

NEW Airport Extreme 802.11N & iMac G5

Pulled this from the Airport Extreme webpage and don't see the iMac G5 listed as compatible.
Does my Mac support 802.11n?
These Mac computers support 802.11n in the new AirPort Extreme Base Station using the included enabler software:
* iMac with Intel Core 2 Duo (except 17-inch, 1.83GHz iMac)
* MacBook with Intel Core 2 Duo
* MacBook Pro with Intel Core 2 Duo
* Mac Pro with AirPort Extreme card option
So can I use it with my iMac G5?
iMac G5 20" 2.1 w/ iSight Mac OS X (10.4.8)

What that list meant is only those listed computers support the new 802.11n wireless 'standard' (it is not technically a standard yet, still in draft form but it should be ratified as such soon). Nonethesless, your iMac G5 (given it has some sort of WiFi like 802.11a/b/g) will work with the new router because the new Airport Extreme supports all the older specs (802.11a/b/g) as well as the new 'n' (which again, is not completely a standard yet).
So it will work fine but you will only get the same speed as your current WiFi adapter in the iMac, which is standard g I believe. So even though you buy the new router with n, it does not mean you older g WiFi card will suddenly work faster, you would need n cards on both sides for that to be the case...
-TM

Installed new Airport Extreme 802.11n and now AOL will not accept

my outbound mail. I can get it to work about one time in 10. All settings have stayed the same with the only variable being the new router. Any thoughts?
iMac 24 duo Mac OS X (10.4.8) Airport Extreme 802.11n

Hello, and welcome to the Discussions.
Are you using the smtp provided by AOL? What port are you presenting it on -- Port 25 or Port 587? In Mail Preferences/Accounts/Account Infomation/Outgoing Server Settings, does the name of the (if the one from AOL) include your Username from your AOL email address (also referred to as account name, by AOL, I think)?
Ernie

Extending an existing wireless network with a new Airport Extreme(802.11n)

Is it possible to extrend a existing wireless network comprised on a Airport Extreme (g) and a Airport Express with a new Airport Extreme (n) ? and possibly accesss an airdisk? Have tried settng channel to the same (1) but no worky.
I have had real problems (at least 2 hours with Apple Care to no avail) at getting the new Airport Extreme(n) to connect to the internet (Ozemail/iinet) with PPOE. Authentication when changed to occur at ADSL modem and produces no errors (green light) but no internet still through AE(n). Not Hardware either as both ADSL modem and AE(n) have been changed.
So as a last ditch attempt, thought I might try extending the preexisting network that works fine so I can access an AirDisk.
Any reponses appreciated.

Search this forum for "WDS". Since I am having massive problems myself right now, I can only tell you: Try the two methods mentioned in this thread:
http://discussions.apple.com/thread.jspa?threadID=944334&tstart=0
Maybe you're lucky!

Any feedback on the new Airport Extreme 802.11n vs the previous version?

Is the new version that much better and faster? Anyone have it set up with Apple TV?

The range (and therefore the speed) is definitely better. I used to require a 3 node WDS to get decent throughput throughout my townhouse. Now I use one AirPort Extreme and it covers the whole unit.

Notice Re: New Airport Extreme 802.11n Base

Similar Messages

Maybe you are looking for