Notifications in Portal UWL and external email Id

When we run the workflow, the Tasks showup in the Universal worklist but the notifications don't (even though they appear in R3 Business workplace). Is this correct? DO we need to do some settings to take care of this. We also need to send the notifications to the employee's external internet email Id. But this too is not working. I have checked SCOT. everything is fine.
Note: for the external email, I have not done any special task/setting in the workflow. The notification is being sent to an agent(position). and for the employee occupying this position I have specified the external email in infotype 105. Do I need to do any thing else?
For my client, I need the workflow FYI notifications to go to:
1. Their Universal worklist in the portal and
2. their external internet email Id.
Could anyone please guide me how to go about this?

>
Vikrant wrote:
> Thanks for the response Vijay.
>
> Two clarifications here:
>
> 1. SCOT has been properly configured at my end. Test mails are going to external email Id. Have checked it. But in my workflow step -  mail notification, I have set the RECIPIENT TYPE as Organizational Object and then further set it as a particular Position in my Org structure.
>
> Instead I need to set the recipient type as Email address. Is It?
> Is this what you meant by "type id as 'U' "? Or did you mean I should make use of USER instead of POSITION as the recipient type?
You need to set up the forwarding email address in SO36 for every user and also tick the 'Also place in Inbox' box, to use in SendMail step, choose type as G and the user id with US prefix as the recipient, this will send it to both external email and UWL( to UWL only after step 2 below).
>
> 2. For the notifications to reach the Portal UWL (universal worklist) I need to get SONIC software installed? Is this free? Is it a plug-in? where to look for it? with SAP?
SONIC is short for SAP Office Notification Connector, you can search for it on scn itself.

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