Notifications on Shared Mailbox

My company is currently using the Midsize Business version of Office 365 and as such we have a few shared mailboxes that various staff can access. <o:p></o:p>
We have assigned licensed users to have full access rights to these mailboxes and the mailboxes are automatically pulled down to their outlook, which is great.<o:p></o:p>
However, when this shared mailbox receives a new email, Outlook doesn't display an alert/notification (whereas the personal, licensed account does). Is there a way to change this? <o:p></o:p>
Ideally we don't want to forward the email to user's personal mailboxes because we want to keep them in the shared mailbox.
<o:p>I see that in 2011 a similar question was asked but I wondered if there had been any progress on this? Or at least someway to enable similar functionality?</o:p>
Thanks,<o:p></o:p>

Hi,
By design, Outlook doesn't display the new message notifications for shared mailboxes, and I haven't heard any news about changing this feature so far.
If you want a have a look on the new emails frequently, Add the inbox of the Additional mailbox to your favourites folder, the new email count will help you in indicating there is new mail for shared mailbox.
Regards,
Melon Chen
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.

Similar Messages

  • How to make Rule to get notification for Shared Mailbox on Outlook 2013

    Hi All, is anyone have idea how to make rule on Outlook 2013 to get notify if you receive new email from your "Shared Mailbox".
    Is it possible that make a Rule for that notification? I have outlook here and I can't see notification when I receive new emails. Hope anyone can help me how to do this.

    Assuming the mailbox is open in outlook as a shared mailbox, you can use a macro to watch the folder: 
    Private WithEvents Items As Outlook.Items
    Private Sub Application_Startup()
      Dim Ns As Outlook.NameSpace
      Set Ns = Application.GetNamespace("MAPI")
      Set Items = GetFolderPath("Accounting\Inbox").Items
    End Sub
    Private Sub Items_ItemAdd(ByVal Item As Object)
      On Error Resume Next
    MsgBox "new message  from " & Item.SenderName & " in shared folder"
    End Sub
    Diane Poremsky [MVP - Outlook]
    Outlook & Exchange Solutions Center
    Outlook Tips
    Subscribe to Exchange Messaging Outlook weekly newsletter

  • Using Exchange Web Service (EWS) Streaming Notifications for a shared mailbox in Exchange Server, works or not?

    Hi,
    I am planning to develop an application to use EWS managed API streaming notification for listening the new email event of a shared mailbox. Will it will work or not? I knew it works for a personal mailbox, where the authentication of EWS can be performed
    with the associated Active directory account. For the shared mailbox in Exchange Server, is there such an Active Directory account associated?
    Thanks,
    Richard

    >> Are you saying that if an Active Directory account has the access to a shared mailbox, and then this account can be used for creating the Streaming subscription for that mailbox
    Yes that's correct (try it yourself with the EWSEditor)
    >> In other words, the way how Exchange Server works is that the new messages like new emails are automatically sending to all of the AD accounts which have the access to a mailbox.
    Not sure what you mean by this ? A Shared a Mailbox is just like any other Exchange Mailbox if you have rights to the Folder then you can create a subscription against it. There is no automation involved.
    Cheers
    Glen

  • Streaming Notifications for a shared mailbox in Exchange Server, works or not?

    Hi,
    I am planning to develop an application to use EWS managed API streaming notification for listening the new emails of a shared mailbox. Could you please tell it will works or not? I knew it works for a personal mailbox, where the authentication of EWS can
    be performed with the associated Active directory account. For the shared mailbox in Exchange Server, how it works?
    Thanks,
    Richard

    If you are using EWS to access a mailbox other than the one connected to a specific account, you will want to check out EWS impersonation.  I've found it to be more reliable than any other method for accessing a second mailbox.

  • Notifications from a shared mailbox calendar to a group of people

    HI
    When a member of staff books a meeting . They add meeting room support as an attendee of the meeting if they need IT assistance .
    I would like the meeting room support to be a shared mailbox or calendar that sends notifications to a group of people when a meeting is going to start as if it was in my calendar .
    The problem is at the moment we have to accept all meetings to get that notification , so my presence and other members of the groups is always set to busy
    We are using Outlook  2010 . I read somewhere that was a new feature of 2010 and wasn't a feature of 2007 . Can somebody just clarify that this is possible and how best to do it
    Thanks
    MM

    Hi,
    There is no such build-in feature in Outlook. As you mentioned, you can accept a meeting and then you will get the notification, this is how it works.
    Regards,
    Melon Chen
    TechNet Community Support

  • How do I get reminders to show up from Tasks I have created in a shared mailbox?

    I have tasks set in a shared mailbox.   They have reminders set in them.  I do not get the reminders.  Running Windows 7, Office 2010 Plus. 
    I have also tested this with meetings from the Shared Calendar and it does not work.
    Is there a setting that needs to be changed or something I can do to start getting these reminders, as well as the ones in my own mailbox?  Or even better have an automated e-mail sent to me when one of these tasks become due?

    I have found my way to this topic also through the outlook forum and am surprised that you guys are sending Gabe H back to the outlook forum once more... this looks to be a little bit like we users are dealing with a bureaucratic government desk?!?
    Anyways...
    In our office we have the same issue... reminders and notifications don't work from a shared calendar. Also, it is impossible for items in a shared calendar to appear in the "to do bar" in the email-viewpane. For that issue a ticket was created all
    the way back in 2010 on
    Shared calendar items in "to do bar"
    and users are still discussing and asking questions on it without any solution from you guys at Microsoft. Thats almost
    5 years without a solution. The two issues are clearly related and they exist at least since Office 2007 and still remain unsolved in Office 2013 which our office is using.
    Now... in stead of referring and rereferring this issue from forum to forum and refrain from answering at all on the other... maybe you could put your heads together, brains in gear, try to think out of the box for a change and help out all those millions
    of outlook users which would love to use shared calendars in the proper way.
    Highest regards,
    Tijs Tijert
    The Netherlands
    Pluggie

  • Is there a way to create a rule that sends and Auto Response for a shared mailbox?

    I have a shared mailbox set up that receives emails that are sent to 3 different addresses:
    [email protected]
    [email protected]
    [email protected]
    I would like to create a rule that would send an auto response when someone emails one of these addresses.  However, I don't want an auto response sent to [email protected] so I can't just set up an "out of office" reply for the mailbox.
    Is there a way that I can create a rule to send an automated response to 2 of the 3 addresses?
    Nate

    Hi 
    we can enable the shared mailbox in ADUC and create Outlook rules for it in Outlook to achieve it. please follow these steps:
    1. In Active Directory Users and Computers, right-click the shared mailbox and click Enable Account.
    2. Configure the Outlook account for the shared mailbox in Outlook.
    3. Click Rules > Manage Rules & Alerts.
    4. Create a rule like the following format:
         Apply this rule after the message arrives
         Have server reply using a specific message
         Except if the subject contains specific words
         Select exception(s) (if necessary) of the Outlook Rule - (“except if from people or public group“)
    5. Apply the auto reply rules for this shared mailbox.
    Then users can receive auto reply of the shared mailbox except the exceptions we have set  when they send messages to this shared mailbox.
    Remember to mark as helpful if you find my contribution useful or as an answer if it does answer your question.That will encourage me - and others - to take time out to help you

  • Who has deleted emails from shared mailbox ?

    Hi Guys,
    We have a shared mailbox and is accessed by more than 5 users.
    Some one did something and the emails got deleted. I see them in recoverable deleted items folder.
    Can anybody let me know how to find out who has deleted them ?
    FYI - we do not have auditing enabled on this mailbox prior to deletion.
    But using the MFCMAPI, I was able to figure out the last modification time (which is same for all the emails in this folder)
    So, I think, if we can find who accessed this mailbox during that particular time, I will be near to solution.
    Can you guys let me know how to check who accessed the shared mailbox at a particular time ?
    Thank you in advance.

    Hello,
    If you did not enable the mailbox auditing logging for the mailbox, I am afraid there is no event to record the operations.
    Mailbox audit logging
    https://technet.microsoft.com/en-us/library/ff459237(v=exchg.150).aspx
    Thanks,
    Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Subscriber Support, contact
    [email protected]
    Simon Wu
    TechNet Community Support

  • One shared mailbox with multiple distribution groups connected and the sent items folder - how to configure?

    Hi!
    I have been struggling for a while now with the following issue.
    For starters:
    We are using exchange 2010 in combination with outlook 2013 on client computers.
    Cause of the limitations concerning the number of mailboxes in outlook im looking for a solution to receive and reply 
    to multiple aliasses. So i did the following:
    1. Configured one shared mailbox.
    2. Configured multiple distribution groups
    3.  made the shared mailbox a member of the distribution groups
    4. Configured full access and send as permissions for myself on the shared mailbox ( testing )
    5. Gave send as permissions to the shared mailbox in Active directory. 
    6.  Logged in to OWA to setup rules for the shared mailbox.
    I now receive emails from all connected distribution groups in the shared mailbox and also in the right folder.
    I do however have to select the proper from address when i reply to an email. 
    the email sent by the main SMTP of the shared mailbox is placed into the sent folder of the shared mailbox. 
    I setup the senddelagate blabla in register.....
    When i sent an email as one of the connected distribution groups it fails to put the sent item in the sent items folder of the shared mailbox. The email is sent using the proper address but placed in the sent folder of my main account. 
    I want this emails to end up in the sent items folder of the shared mailbox. Or even better, in a sent items folder for each of the addresses. 
    Any suggestions ? 
    Thanks in advance!

    Hi,
    As what
    Rajkumar says, sending as a shared mailbox(full access permission) will put the email in the sent item of shared mailbox. But it cannot be located in the “sent item” of a distribution group. Because
    it is a distribution group instead of a enabled user mailbox.
    According to your further description, I understand that the reason why you configure that is some users reached the
    limitation about the number of Exchange accounts you can include in the same Outlook profile. Is it rights? If I misunderstand, please point it out.
    By default, user can only add 10 Exchange accounts to the same profile. You can customize the limit to the number Exchange accounts in the same profile using the following registry data:
    Key: HKEY_CURRENT_USER\software\policies\Microsoft\exchange
    DWORD: MaxNumExchange
    Value: integer value starting at 1 (default = 10 if DWORD is missing)
    http://blogs.technet.com/b/outlooking/archive/2012/12/24/clarification-on-outlook-2010-and-additional-exchange-account-supportability.aspx
    Hope it helps.
    Thanks,
    Winnie Liang
    TechNet Community Support

  • Exchange 2013 - Out of office unavailable when shared mailboxes added in

    Good Morning all,
    I have a strange issue with our MS Exchange 2013 environment concerning out of office.
    When certain users try and access the OOO it gives them the below error message:
    "Out
    Of Office cannot be display because the server is currently unavailable"
    As I mentioned, this is not affecting all users, here comes the strange part(I think so anyway)
    The users in question have a shared mailbox added, if I remove the mailbox VIA ECP / Outlook client, out of office begins to work, once I add the mailbox back in, everything works, until the next day or some sort of refresh takes place and then OOO becomes
    unavailable again.
    Any help would be greatly appreciated.
    Thanks,
    San.

    Did you recently installed windows update?
    If yes, then check this, see if it applies by uninstalling the update.
    http://windowsitpro.com/blog/update-causes-outlook-2013-fail-open-archive-mailboxes
    Cheers,
    Gulab Prasad
    Technology Consultant
    Blog:
    http://www.exchangeranger.com    Twitter:
      LinkedIn:
       Check out CodeTwo’s tools for Exchange admins
    Note: Posts are provided “AS IS” without warranty of any kind, either expressed or implied, including but not limited to the implied warranties of merchantability and/or fitness for a particular purpose.

  • Unable to change members of AD security groups who have access to shared mailboxes

    I have an exchange 2013 running for over a year now and never had any problems with it. Until recently.
    A request came in to make a new shared mailbox. So I did just that and gave rights to a security (not mail enabled) AD group. Just like I Always do. Everything worked fine. A few hours later I did exactly the same for another request and then the people
    could not access the shared mailbox. So I added my regular user to the AD group and I also couldn't (I tested it with OWA and Outlook). I tried to remove myself of one of my own shared mailboxes and the permissions wouldn't stick. When I removed the entire
    group then the permissions were gone(and I could not access the shared mailbox). When I added it back I had my permissions back but still wasn't in the group. Then I tried adding a distribution group with the same result.
    It seems when I add normal users directly to the permissions everything works.
    When I had to restart the server a few days later. All changes were applied but I could not change it again.
    i'm a bit stumped on this one. i'm out of options.

    Hi Jelle,
    "I did exactly the same for another request and then the people could not access the shared mailbox.", I would like to verify if you give the same Security Group rights to multiple shared mailboxes.
    If the security group members can't have access to all the shared mailboxes they have rights, you can recreate a security group and grant permissions to shared mailboxes one by one to check the result.
    Hope this can be helpful to you.
    Best regards,
    Amy Wang
    TechNet Community Support

  • Shared mailbox and personal mailbox showing identical content in Outlook

    I have one user on Outlook 2010 who has Full Access permissions to a shared mailbox. In OWA, everything looks fine, but in Outlook, the shared mailbox shows the contents of her personal mailbox instead of the content of the shared mailbox.
    If she views the shared mailbox's Inbox, it shows her the contents of her own Inbox instead of the shared mailbox. If she attempts to view the shared mailbox's Calendar, it shows her nothing at all. There are no error messages.
    I configured a separate Mail profile (via Control Panel) for the shared mailbox, and that works fine also.
    I deleted her Mail profile and all cached Outlook data, then created a new profile, and let Outlook recache all the data. Same problem.
    Any ideas what is going on or how to fix it?
    Blog /
    Facebook / Twitter

    Finally some moderately helpful info:
    The end user logs into a computer on an untrusted, foreign AD domain (domain2.com) using an account from that domain. She then logs into her Exchange mailbox in Outlook using her domain.com account.
    Every domain2.com computer she logs into gives her the same random mailbox mirroring problem.
    I had her log into Outlook on a computer on domain.com located in my office and leave it running for 3 days. Every time her Outlook client on her regular computer would start or stop mirroring mailboxes, she would let me know, and I'd check the computer
    in my office and find no problem.
    So the problem is something in the foreign domain or something that that domain's administrators are doing to the computers. Unfortunately, several other people on that domain are using mailboxes and shared mailboxes on my Exchange servers in the exact same
    configuration and are not having this problem. It is only this one user.
    I am pretty sure they are not using roaming profiles. I know they are not using mandatory profiles.
    Blog /
    Twitter

  • Shared Mailbox Mail Management

    Hi,
    I have a shared mailbox which is accessed by about 10 members via outlook (shared mailbox has not been setup as account).
    When a user (supervisor of the team) moves the mails from Inbox to other share mailbox (method: drag & drop), the mails move perfectly fine, but the other user still see those emails in the inbox.
    This happens only for one particular shared mailbox.
    I tried restarting the transport service, restart of server, using outlook switch cleanfreebusy but no luck.
    Mailbox is hosted on Exchange 2010
    Thanks,
    Ankush Shah

    Hi Ankush,
    Did you try creating new outlook profile for the supervisor and one of the team member and see how it goes for a team member?

  • Shared mailbox - send as and auditing Exchange 2007

    Got 3 users A,B,C who all access a shared mailbox X.
    They have a requirement to be able to answer emails sent to mailbox X BUT the return address to be X (i.e. not their own or send on behalf etc) so any subsequent relies still go to X and not the individual email addresses.
    However, enother requirment is that there needs to be a way to determine which user (A, B, or C) actually sent the email from shared mailbox X.
    Any way at all to do this?

    Hi,
    Since the full access permission has been assigned to users, please give Send As permission to these 3 users (A,B,C) for this shared mailbox X. Then user A,B,C 
    can send as the mailbox X with the From field shown as Mailbox X. Please follow these steps to set it:
    1. Make sure the Full Access permission have been configured correctly.
    2. Give send as permission to UserA, UserB and UserC for shared mailbox X.
    Add-ADPermission -Identity “Mailbox X” -User UserA -Extendedrights "Send As"
    Add-ADPermission -Identity “Mailbox X” -User UserB -Extendedrights "Send As"
    Add-ADPermission -Identity “Mailbox X” -User UserC -Extendedrights "Send As"
    3. Then UserA, UserB and User C can send messages by the following steps in Outlook:
      a. Click New Email > OPTIONS > From, then the From field is shown in the message.
      b. Click From > Other E-mail Address, and select the Mailbox X.
    Then the recipients would receive the messages which the From field is shown the Mailbox X name instead of UserA, UserB or UserC.
    To track which user has send as Mailbox X to the recipients, we can enable message tracking log or
    Mailbox audit logging to track it.
    Regards,
    Winnie Liang
    TechNet Community Support

  • From field in shared mailbox displays LegacyexchangeDN instead of person's email address.

    We have a situation where a group of users who utilize a shared mailbox are getting a weird issue from time to time.  They will take mail from their own mailbox and drag it to the shared mailbox.  Sometimes the email show up fine, other times the
    from field shows the GUID of the person's mailbox rather than their email address after they move it.  See attached pictures.  Any idea what would cause this and how I would fix it?  It appears this way in everyone's Outlook and OWA.  

    Hi,
    DisplayName is an Active Directory property which represents the display name of a recipient in an appropriate format to display to the end-user. This is a Unicode property which may contain non-ASCII characters so that a user name may contain DBCS characters.
    In your case, you need to create a registry entry on Outlook side.
    For more information, here is a helpful thread for your reference. (Note: Though it is Exchange 2010, it also replies to Exchange 2013 about this issue.)
    Outlook 2013 and Exchange 2010
    https://social.technet.microsoft.com/Forums/exchange/en-US/16e80e30-411c-4325-a7a7-1eb51a78700d/outlook-2013-and-exchange-2010?forum=exchangesvrclientslegacy
    Hope this can be helpful to you.
    Best regards,
    If you have feedback for TechNet Subscriber Support, contact
    [email protected]
    Amy Wang
    TechNet Community Support

Maybe you are looking for