Notify Group of recipients before SLA breach in sequence based on time

Hello,
1-Can I notify group of recipients before SLA breach but I want members get notified in sequence with a difference of time ..
if the first didn't took action in certain period the second will receive the same notification email and so on.
2-And I want to notify the manager of the incident's assigned to person ?
how can I do these?!
Marwa AbdelRahman

Hi Marwa,
You can do in both cases, but you need to implement the custom logic using Orchestrator, PowerShell, or custom workflow. If you have a little skill in C#, you can utilize a sample of the custom notification from
our blog.
Cheers,
Marat
Site: www.scutils.com  Twitter:
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