Novatel USB551L 4G USB Modem

I finally upgraded my old 3G PCMCIA modem to a new Novatel USB551L 4G USB Modem.  But... I can't get it to work.  I have spent hours on the phone with VZW technical support.  I visited two stores who had guys who's heads were so swelled about themselves I'm not sure how they got through the store door in the morning.  They couldn't figure it out.
I have tried it on 3 different computers.  One with WinXP Pro SP3, two others with Win7.  Using VZAccess Manager 7.7.7.  Also now have tried two different USB modems (same SIM).  Same result on all.  Everything looks normal as VZAccess Manager opens.  I click "Connect to WWAN".  All looks normal, I get the usage popup.  It says "Connected" but when I open a browser, I cannot get to the Internet.  I can send TXT messages.  If I open the diagnostic tools in Access Manager, it says I can ping the DNS server, but NOT the gateway.
To me, it screams of a provisioning problem.  But several people have checked it and say it is OK.  The old card with old Access Manager were working fine.
Also, don't see any device conflicts in Device Manager.
Anyone have any ideas? 

    Thanks for taking the time to reach out to the community in regards to the problems you are having with your new device.
I'm sure this isn't how you wanted your upgrade to go.
John Getzke gave some very helpful information and I was wondering if you were able to get the SIM swapped at a store? Are you still having problems with the device? If so, is there an error message or code?
I also want to provide the http://bit.ly/12OM9gd for future reference if you ever need it. I look forward to your reply so we can get you back on the world wide web.
http://vz.to/11ZrMhx
Tamara H.
Follow us on Twitter @VZWSupport

Similar Messages

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    This modem works fine under 10.5 - not even recognized by the computer under 10.6. Any advice on how to fix or do we have to wait for Novatel to rework the driver?

    Oh, I just installed it on a clean Snow Leopard and it's working fine - the driver listed is 3.18.02.0-00 (click About WWAN with Show WWAN status in menu bar selected on the network in System Preferences).
    04/09/2009 21:09:58 kernel Warning - com.novatelwireless.driver.3GData declares no kernel dependencies; using com.apple.kernel.6.0.
    04/09/2009 21:09:58 kernel Warning - com.apple.driver.InternalModemSupport declares no kernel dependencies; using com.apple.kernel.6.0.
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    04/09/2009 21:09:58 kernel AppleWWANSupport1: Version number - 2.0, Input buffers 4, Output buffers 2
    04/09/2009 21:09:58 kernel AppleWWANSupport1: Version number - 2.0, Input buffers 4, Output buffers 2
    04/09/2009 21:09:58 kernel AppleWWANSupport1: Version number - 2.0, Input buffers 4, Output buffers 2
    04/09/2009 21:10:27 kernel IOHIDSystem::relativePointerEventGated: VBL too high (33529824), capping to 20000000
    04/09/2009 21:13:43 configd[14] network configuration changed.
    04/09/2009 21:13:43 configd[14] network configuration changed.
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    04/09/2009 21:13:44 ccl[193] CCLMatched : OK\13\10
    04/09/2009 21:13:44 ccl[193] Initializing phone: ATE0V1&F&D2&C1S0=0
    04/09/2009 21:13:44 ccl[193] CCLWrite : ATE0V1&F&D2&C1S0=0\13
    04/09/2009 21:13:44 ccl[193] CCLMatched : OK\13\10
    04/09/2009 21:13:44 ccl[193] Initializing PDP context: AT+CGDCONT=1,"IP","MOBILE.O2.CO.UK"
    04/09/2009 21:13:44 ccl[193] CCLWrite : AT+CGDCONT=1,"IP","MOBILE.O2.CO.UK"\13
    04/09/2009 21:13:44 ccl[193] CCLMatched : OK\13\10
    04/09/2009 21:13:44 ccl[193] Initializing with secondary command: AT$NWPDN=0
    04/09/2009 21:13:44 ccl[193] CCLWrite : AT$NWPDN=0\13
    04/09/2009 21:13:44 ccl[193] CCLMatched : OK\13\10
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    04/09/2009 21:13:44 ccl[193] CCLWrite : ATD99**1#\13
    04/09/2009 21:13:44 ccl[193] Waiting for connection
    04/09/2009 21:13:44 ccl[193] CCLMatched : CONNECT
    04/09/2009 21:13:44 ccl[193] Connection established
    04/09/2009 21:13:46 configd[14] network configuration changed.
    04/09/2009 21:13:47 ccl[193] CCLExit: 0
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    04/09/2009 21:13:50 pppd[191] Could not determine remote IP address: defaulting to 10.64.64.64
    04/09/2009 21:13:50 pppd[191] local IP address 10.122.239.153
    04/09/2009 21:13:50 pppd[191] remote IP address 10.64.64.64
    04/09/2009 21:13:50 pppd[191] primary DNS address 82.132.136.102
    04/09/2009 21:13:50 pppd[191] secondary DNS address 82.132.136.103

  • G3 wallstreet with 3G Novatel Wireless U760 USB modem

    can i use this wireless card?
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        Thanks for taking the time to reach out to the community in regards to the problems you are having with your new device.
    I'm sure this isn't how you wanted your upgrade to go.
    John Getzke gave some very helpful information and I was wondering if you were able to get the SIM swapped at a store? Are you still having problems with the device? If so, is there an error message or code?
    I also want to provide the http://bit.ly/12OM9gd for future reference if you ever need it. I look forward to your reply so we can get you back on the world wide web.
    http://vz.to/11ZrMhx
    Tamara H.
    Follow us on Twitter @VZWSupport

  • I had to purchase a 4G LTE USB Modem due to a very slow 3G IPhone 4 Connection!

    Sorry if I am unable to reply to any of the existing posts, or reply to any replies that get posted here, but I just wanted to let Verizon's Apple IPhone 4 Support team and Community Members know that the reason that I am now mostly using my new Novatel Wireless 551L 4G LTE USB Modem to surf the Internet instead of my Apple IPhone 4 is that I am getting very slow 3G Speeds fom my Apple IPhone 4 all of a sudden, and it is NOT even a year old yet. Anyone who needs to use the Internet on their Cell Phones should know, this IPhone is not for you!

    Hello Verizon, just checked back in today to see what going on and I can tell you that my 551L connects just fine at 4G LTE on Windows, still NOT functioning on my Mac OS X, but very happy with my 551L, also very happy with my IPhone 4S, have had some problems with Data Overages due to the fact that my Parents aren't letting me use their Comcast Connection (I live with my Parent's due to living on Social Security and being a Medicare/Medicaid Dual Eligable), other than that I have been fine. I was more than a little annoyed about two months ago when you guys disconected my service but I am over that now, I will however switch to either Sprint or Virgin Moble if it happens again, just to let you guys know that I was NOT very happy with being Disconnected, expecially since I am Low Income and I did NOT have the kind of Money that you were asking for at the time. Just FYI.

  • 3g usb modem does not work on Lion?

         I have had a 3g usb modem for almost two years now, it worked fine on Snow Leopard but does not pick up any connection to any cell tower after my upgrade to Lion. Any suggestions?

    Thank you 'etresoft'. With minimal information from me you have provided a fix to the problem. Although, the cost at 49.5 euros per computer is a bit steep. I think I will just buy a later spec modem at $A79 and be able to use it on all my computers. Regards from iadoreapples

  • Connection Speed reading for external USB Modem ????

    In previous versions of the Mac OS, I've been able to see a readout of my connection speed achieved with a dial-up modem and telephone line (e.g. 28 kbps, 33 kbps, 50 kbps etc etc) but under this latest 10.5 Version of OS X I can't see this speed in the networking software that controls my Apple USB modem.
    Has this feature been dropped with 10.5 ?
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    I can see such parameters as my time connected and IP address assigned by the ISP, but no connect speed.

    I realize the speed that used to be shown was the initial speed the two modems involved, mine and the ISP's, negotiated to establish the connection and I also realize that is not the actual download speed.
    But it's still helpful to know that initial speed because it is a rough indicator of line quality ands gives one an idea of how rapidly he will be able to communicate - clearly there will be a significant difference for the better in performance for the online session if one can achieve a connect speed of, say 50k, as opposewd to 28k or less on a poorer line.

  • Using cell phone as a 3G USB modem for Leopard

    Hi All,
    I just get an MacBook Pro the last week, I was happy with the UI of the OS at first sight, but when come to the setting of the network, I am really frustrated.
    I get a SE P1i cell phone, I would like to use it as a usb modem for my MAC so that I can have 3G internet connection when on the road. But the problem is that, I can't connect it to my MAC at all!
    Leopard can regonize my phone but it seems that none of the modem script(including the SONY ERICSSON script pre-installed) work for my phone. when I checked in the activity log, I see that the result of running every modem scripts are
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    anyway, any help would be appreciated.

    detailed instructions:
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    scripts (and instructions):
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  • AT Commands sent to USB Modem

    Hi,
    I am trying to send AT commands to a USB modem using VC++. I found the code below online and have tried using it. I do not get any errors but it doesn't appear to be working.
    I used Putty to set AT+CMGF= 0. However after I run this code, when I check the value of AT+CMGF it is still 0, so although no error is being thrown up, it doesn't seem to be sending correctly.
    Any help would be great thanks.
    #include <iostream>
    #include <Windows.h>
    #include <string.h>
    using std::string;
    int main() {
    std::string data = "AT+CMGF=1";
     DCB dcb; 
     DWORD byteswritten; 
     HANDLE hPort = CreateFile( 
     "COM3", //"\\\\.\\COM10"
     GENERIC_WRITE | GENERIC_READ, 
     FILE_SHARE_READ| FILE_SHARE_WRITE, 
     NULL, 
     OPEN_EXISTING, 
     0, 
     NULL 
     DWORD dwerror = GetLastError();
     if (GetCommState(hPort,&dcb) == 0) {
    return false; }
     dcb.BaudRate = CBR_9600; //9600 Baud 
     dcb.ByteSize = 8; //8 data bits 
     dcb.Parity = NOPARITY; //no parity 
     dcb.StopBits = ONESTOPBIT; //1 stop 
     if (!SetCommState(hPort,&dcb)) 
     return false; 
     bool retVal = WriteFile(hPort,&data,200,&byteswritten,NULL);
     dwerror = GetLastError();
     CloseHandle(hPort); //close the handle 
     return retVal; 

    SOLVED: just needed to add \r\n after my commands
    Okay, not solved! The first command, setting CMGF=1 works, nothing else seems to go through though. i.e. if CMGF is 0 and i run this code setting it to 1, it changes to 1 when I check the value in putty. 
    I'm not sure if im doing something wrong in the way I send the CMGS and text message commands.
    No errors come up...but the text message isn't sent. I send the CMGF and CMGS commands followed by a carriage return and the text message content followed by the SUB (CTRL+Z). doesn't seem to work. If I try reading the serial port using ReadFile() it
    just hangs without setting a timeout. Any help would be appreciated. 
    #include <iostream>
    #include <Windows.h>
    #include <string.h>
    using namespace std;
    int main() {
    string CR;
    CR = 13;
    string SUB;
    SUB = 26;
    string mode = "AT+CMGF=1";  //+ CR; // \r";
    mode.append(CR);
    string phone = "AT+CMGS=\"0430554519\"" ; // \r";
    phone.append(CR);
    string message = "> Test C++ message " ;
    message.append(SUB);
     DCB dcb; 
     DWORD byteswritten1; 
     DWORD byteswritten2; 
     DWORD byteswritten3; 
     DWORD byteswritten4; 
     DWORD byteswritten5; 
     DWORD byteswritten6; 
     HANDLE hPort = CreateFile( 
     "COM3",
     GENERIC_WRITE | GENERIC_READ, 
     FILE_SHARE_READ| FILE_SHARE_WRITE, 
     NULL, 
     OPEN_EXISTING, 
     0, 
     NULL 
     DWORD dwerror = GetLastError();
     if (GetCommState(hPort,&dcb) == 0) {
    return false; }
     dcb.BaudRate = CBR_9600; //9600 Baud 
     dcb.ByteSize = 8; //8 data bits 
     dcb.Parity = NOPARITY; //no parity 
     dcb.StopBits = ONESTOPBIT; //1 stop 
     if (!SetCommState(hPort,&dcb)) 
     return false; 
      char UitBuff1[25];
    DWORD dwBytesRead;
     bool retVal = WriteFile(hPort,&mode,mode.capacity(),&byteswritten1,NULL);
      retVal = WriteFile(hPort,&CR,CR.capacity(),&byteswritten2,NULL); 
     bool retVal1 = WriteFile(hPort,&phone,phone.capacity(),&byteswritten3,NULL);
      retVal = WriteFile(hPort,&CR,CR.capacity(),&byteswritten4,NULL);
     bool retVal2 = WriteFile(hPort,&message,message.capacity(),&byteswritten5,NULL);
      retVal = WriteFile(hPort,&CR,CR.capacity(),&byteswritten6,NULL);
      dwerror = GetLastError();
    CloseHandle(hPort); //close the handle 
     return retVal; 

  • I AM TRYING TO INSTALL A USB MODEM ON A MACBOOK PRO RUNNINGLION AND IT KEEPS TELLING ME I NEED ADMINISTRATIVE  PRIVILAGES I AM LOGGED IN AS ADMINISTRATOR ANY IDEAS

    i am trying to install a usb modem and it wont let me inslall the software it says i need to be the administrator i am logged in as admin on my mac any ideas

    You keep asking variants on this same question. You've had replies in all your other threads. If you can't find them, go here and click where it says Activity:
    Thomas Cannon Jr.

  • USB modem and Internet Sharing causes system to hang.

    First my setup. I have a Mac mini (early 2009) running 10.7.2 connected to the Internet using a Sony Ericsson W910 as a USB modem. I am using Internet sharing via Ethernet to a 1st generation (n) AirPort Extreme to give Wi-Fi to other devices (iPhone, Xbox 360, PS3 etc).
    Now the problem: When Internet Sharing is on regardless of what interfaces are used (Ethernet, Wi-Fi, Bluetooth PAN etc) eventually—that word is key—my system will hang. Internet will be unavailable to every device and my Mac itself (but they will still be connected to Wi-Fi) and any app that is running willbeachball. Any app I launch—or try to—will also beachball. I've tried leaving it to see if it will resolve itself —even overnight—but it always requires a hard reset.
    The eventually part. I haven't figured out what causes this but I have an idea which I'll explain later. The times this happens is totally random. It has gone days with  no problems and other times has happened minutes apart. Usually it's about every 12-24 hours.
    It's definitely Internet Sharing which is causing this because when I turn it off I don't have any problems. I've tried every configuration. Only sharing via my mini's Wi-Fi or Ethernet, leaving the AirPort out etc. As soon as I turn on Internet Sharing I've started a countdown to a hang.
    On inspecting the Console the last messages before a hang without fail are always:
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    12/12/2011 06:31:07.000 kernel: 80       66 AppleUSBCDCECMData: USBTransmitPacket - Output buffer unavailable
    12/12/2011 06:58:58.312 com.apple.usbmuxd: _handle_timer Fish out of water!!!
    Repeated hundreds of times. Quick Googling indicates that AppleUSBCDCECMData is a USB driver. Apparently I have version 4.1.15 which appears to be the latest.
    I'm aware this is a rare configuration but I believe it affects every USB not just this particular phone.
    Is anybody else experiencing this or knows a way to fix it?
    Thanks.

    Thanks Barry.
    The hub is on its way to the manufacturer for after sales service...
    But the issue with AirPort remains the same, even after resetting SMC.
    Some clarification:
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    * The whole WiFi card becomes unresponsive. It is not only the Turn Off button, but the whole functionality is stopped. The card can not be activated/deactivated and it doesn't connect to any network. If it is used for internet sharing, clients are unable to connect.

  • G3 Usb Modem Huawei E1550 did not work after unplug (NetworkManager)

    Hello, All!
    I have the following problem:
    When I boot with plugged in usb modem everything is fine.
    If I unplug modem and plug it back it can not be used any more.
    Some logs below.
    1. Modem plugged on boot
    lsusb
    Bus 001 Device 003: ID 12d1:1001 Huawei Technologies Co., Ltd. E169/E620/E800 HSDPA Modem
    usb_modeswitch log:
    USB_ModeSwitch log from Sun Apr 08 23:38:27 CEST 2012
    Raw args from udev: /1-1.1:1.0
    Using global config file: /etc/usb_modeswitch.conf
    Using top device dir /sys/bus/usb/devices/1-1.1
    USB values from sysfs:
    manufacturer HUAWEI Technology
    product HUAWEI Mobile
    serial
    bNumConfigurations is 1 - don't check for active configuration
    SCSI attributes not needed, moving on
    checking config: /usr/share/usb_modeswitch/12d1:1446
    ! matched. Reading config data
    config: TargetVendor set to 12d1
    config: TargetProductList set to 1001,1406,140b,140c,1412,141b,1433,1436,14ac,1506
    Driver module is "option", ID path is /sys/bus/usb-serial/drivers/option1
    Command to be run:
    usb_modeswitch -I -W -D -s 20 -u -1 -b 1 -g 9 -v 12d1 -p 1446 -f $configBuffer
    Verbose debug output of usb_modeswitch and libusb follows
    (Note that some USB errors are to be expected in the process)
    Reading long config from command line
    * usb_modeswitch: handle USB devices with multiple modes
    * Version 1.2.1 (C) Josua Dietze 2011
    * Based on libusb0 (0.1.12 and above)
    ! PLEASE REPORT NEW CONFIGURATIONS !
    DefaultVendor= 0x12d1
    DefaultProduct= 0x1446
    TargetVendor= 0x12d1
    TargetProduct= not set
    TargetClass= not set
    TargetProductList="1001,1406,140b,140c,1412,141b,1433,1436,14ac,1506"
    DetachStorageOnly=0
    HuaweiMode=0
    SierraMode=0
    SonyMode=0
    QisdaMode=0
    GCTMode=0
    KobilMode=0
    SequansMode=0
    MobileActionMode=0
    CiscoMode=0
    MessageEndpoint= not set
    MessageContent="55534243123456780000000000000011062000000100000000000000000000"
    NeedResponse=0
    ResponseEndpoint= not set
    InquireDevice disabled
    Success check enabled, max. wait time 20 seconds
    System integration mode enabled
    Use given bus/device number: 001/009 ...
    Looking for default devices ...
    bus/device number matched
    searching devices, found USB ID 12d1:1446
    found matching vendor ID
    found matching product ID
    adding device
    Found device in default mode, class or configuration (1)
    Skipping the check for the current configuration
    Using first interface: 0x00
    Using endpoints 0x01 (out) and 0x81 (in)
    USB description data (for identification)
    Manufacturer: HUAWEI Technology
    Product: HUAWEI Mobile
    Serial No.: not provided
    Looking for active driver ...
    OK, driver found; name unknown, limitation of libusb1
    OK, driver "unkown" detached
    Setting up communication with interface 0
    Using endpoint 0x01 for message sending ...
    Trying to send message 1 to endpoint 0x01 ...
    libusb:error [op_clear_halt] clear_halt failed error -1 errno 71
    OK, message successfully sent
    Resetting response endpoint 0x81
    Resetting message endpoint 0x01
    Could not reset endpoint (probably harmless): -34
    Device is gone, skipping any further commands
    Bus/dev search active, referring success check to wrapper. Bye.
    ok:busdev
    (end of usb_modeswitch output)
    Checking success of mode switch for max. 20 seconds ...
    Waiting for device file system (1 sec.) ...
    Waiting for device file system (2 sec.) ...
    Waiting for device file system (3 sec.) ...
    Waiting for device file system (13 sec.) ...
    Waiting for device file system (14 sec.) ...
    Waiting for device file system (15 sec.) ...
    Reading attributes ...
    All attributes matched
    Mode switching was successful, found 12d1:1001 (HUAWEI Technology: HUAWEI Mobile)
    Now checking for newly created ports ...
    new ports found, device is known to driver
    Checking for AVOID_RESET_QUIRK kernel attribute
    AVOID_RESET_QUIRK activated
    All done, exiting
    2.Modem unplugged and plugged back
    lsusb
    Bus 001 Device 008: ID 12d1:1001 Huawei Technologies Co., Ltd. E169/E620/E800 HSDPA Modem
    usb_modeswitch log:
    USB_ModeSwitch log from Sun Apr 08 23:46:12 CEST 2012
    Raw args from udev: /1-1.1:1.0
    Using global config file: /etc/usb_modeswitch.conf
    Using top device dir /sys/bus/usb/devices/1-1.1
    USB values from sysfs:
    manufacturer HUAWEI Technology
    product HUAWEI Mobile
    serial
    bNumConfigurations is 1 - don't check for active configuration
    SCSI attributes not needed, moving on
    checking config: /usr/share/usb_modeswitch/12d1:1446
    ! matched. Reading config data
    config: TargetVendor set to 12d1
    config: TargetProductList set to 1001,1406,140b,140c,1412,141b,1433,1436,14ac,1506
    Driver module is "option", ID path is /sys/bus/usb-serial/drivers/option1
    Command to be run:
    usb_modeswitch -I -W -D -s 20 -u -1 -b 1 -g 7 -v 12d1 -p 1446 -f $configBuffer
    Verbose debug output of usb_modeswitch and libusb follows
    (Note that some USB errors are to be expected in the process)
    Reading long config from command line
    * usb_modeswitch: handle USB devices with multiple modes
    * Version 1.2.1 (C) Josua Dietze 2011
    * Based on libusb0 (0.1.12 and above)
    ! PLEASE REPORT NEW CONFIGURATIONS !
    DefaultVendor= 0x12d1
    DefaultProduct= 0x1446
    TargetVendor= 0x12d1
    TargetProduct= not set
    TargetClass= not set
    TargetProductList="1001,1406,140b,140c,1412,141b,1433,1436,14ac,1506"
    DetachStorageOnly=0
    HuaweiMode=0
    SierraMode=0
    SonyMode=0
    QisdaMode=0
    GCTMode=0
    KobilMode=0
    SequansMode=0
    MobileActionMode=0
    CiscoMode=0
    MessageEndpoint= not set
    MessageContent="55534243123456780000000000000011062000000100000000000000000000"
    NeedResponse=0
    ResponseEndpoint= not set
    InquireDevice disabled
    Success check enabled, max. wait time 20 seconds
    System integration mode enabled
    Use given bus/device number: 001/007 ...
    Looking for default devices ...
    bus/device number matched
    searching devices, found USB ID 12d1:1446
    found matching vendor ID
    found matching product ID
    adding device
    Found device in default mode, class or configuration (1)
    Skipping the check for the current configuration
    Using first interface: 0x00
    Using endpoints 0x01 (out) and 0x81 (in)
    USB description data (for identification)
    Manufacturer: HUAWEI Technology
    Product: HUAWEI Mobile
    Serial No.: not provided
    Looking for active driver ...
    OK, driver found; name unknown, limitation of libusb1
    OK, driver "unkown" detached
    Setting up communication with interface 0
    Using endpoint 0x01 for message sending ...
    Trying to send message 1 to endpoint 0x01 ...
    libusb:error [op_clear_halt] clear_halt failed error -1 errno 71
    OK, message successfully sent
    Resetting response endpoint 0x81
    Resetting message endpoint 0x01
    Could not reset endpoint (probably harmless): -34
    Device is gone, skipping any further commands
    Bus/dev search active, referring success check to wrapper. Bye.
    ok:busdev
    (end of usb_modeswitch output)
    Checking success of mode switch for max. 20 seconds ...
    Waiting for device file system (1 sec.) ...
    Waiting for device file system (2 sec.) ...
    Waiting for device file system (3 sec.) ...
    Waiting for device file system (15 sec.) ...
    Reading attributes ...
    All attributes matched
    Mode switching was successful, found 12d1:1001 (HUAWEI Technology: HUAWEI Mobile)
    Now checking for newly created ports ...
    new ports found, device is known to driver
    Checking for AVOID_RESET_QUIRK kernel attribute
    AVOID_RESET_QUIRK activated
    All done, exiting
    dmesg output:
    [ 261.611314] usb 1-1.1: USB disconnect, device number 3
    [ 283.800711] usb 1-1.1: new high-speed USB device number 7 using ehci_hcd
    [ 283.899855] scsi11 : usb-storage 1-1.1:1.0
    [ 283.900156] scsi12 : usb-storage 1-1.1:1.1
    [ 284.638710] usb 1-1.1: USB disconnect, device number 7
    [ 300.687875] usb 1-1.1: new high-speed USB device number 8 using ehci_hcd
    [ 300.787664] usb 1-1.1: GSM modem (1-port) converter now attached to ttyUSB0
    [ 300.788085] usb 1-1.1: GSM modem (1-port) converter now attached to ttyUSB1
    [ 300.788450] usb 1-1.1: GSM modem (1-port) converter now attached to ttyUSB2
    [ 300.789174] scsi16 : usb-storage 1-1.1:1.3
    [ 300.790242] scsi17 : usb-storage 1-1.1:1.4
    P.S. I am using NetworkManager 0.9.2.0
    Any Ideas?
    Thanks in advance

    Hello, All!
    I have the following problem:
    When I boot with plugged in usb modem everything is fine.
    If I unplug modem and plug it back it can not be used any more.
    Some logs below.
    1. Modem plugged on boot
    lsusb
    Bus 001 Device 003: ID 12d1:1001 Huawei Technologies Co., Ltd. E169/E620/E800 HSDPA Modem
    usb_modeswitch log:
    USB_ModeSwitch log from Sun Apr 08 23:38:27 CEST 2012
    Raw args from udev: /1-1.1:1.0
    Using global config file: /etc/usb_modeswitch.conf
    Using top device dir /sys/bus/usb/devices/1-1.1
    USB values from sysfs:
    manufacturer HUAWEI Technology
    product HUAWEI Mobile
    serial
    bNumConfigurations is 1 - don't check for active configuration
    SCSI attributes not needed, moving on
    checking config: /usr/share/usb_modeswitch/12d1:1446
    ! matched. Reading config data
    config: TargetVendor set to 12d1
    config: TargetProductList set to 1001,1406,140b,140c,1412,141b,1433,1436,14ac,1506
    Driver module is "option", ID path is /sys/bus/usb-serial/drivers/option1
    Command to be run:
    usb_modeswitch -I -W -D -s 20 -u -1 -b 1 -g 9 -v 12d1 -p 1446 -f $configBuffer
    Verbose debug output of usb_modeswitch and libusb follows
    (Note that some USB errors are to be expected in the process)
    Reading long config from command line
    * usb_modeswitch: handle USB devices with multiple modes
    * Version 1.2.1 (C) Josua Dietze 2011
    * Based on libusb0 (0.1.12 and above)
    ! PLEASE REPORT NEW CONFIGURATIONS !
    DefaultVendor= 0x12d1
    DefaultProduct= 0x1446
    TargetVendor= 0x12d1
    TargetProduct= not set
    TargetClass= not set
    TargetProductList="1001,1406,140b,140c,1412,141b,1433,1436,14ac,1506"
    DetachStorageOnly=0
    HuaweiMode=0
    SierraMode=0
    SonyMode=0
    QisdaMode=0
    GCTMode=0
    KobilMode=0
    SequansMode=0
    MobileActionMode=0
    CiscoMode=0
    MessageEndpoint= not set
    MessageContent="55534243123456780000000000000011062000000100000000000000000000"
    NeedResponse=0
    ResponseEndpoint= not set
    InquireDevice disabled
    Success check enabled, max. wait time 20 seconds
    System integration mode enabled
    Use given bus/device number: 001/009 ...
    Looking for default devices ...
    bus/device number matched
    searching devices, found USB ID 12d1:1446
    found matching vendor ID
    found matching product ID
    adding device
    Found device in default mode, class or configuration (1)
    Skipping the check for the current configuration
    Using first interface: 0x00
    Using endpoints 0x01 (out) and 0x81 (in)
    USB description data (for identification)
    Manufacturer: HUAWEI Technology
    Product: HUAWEI Mobile
    Serial No.: not provided
    Looking for active driver ...
    OK, driver found; name unknown, limitation of libusb1
    OK, driver "unkown" detached
    Setting up communication with interface 0
    Using endpoint 0x01 for message sending ...
    Trying to send message 1 to endpoint 0x01 ...
    libusb:error [op_clear_halt] clear_halt failed error -1 errno 71
    OK, message successfully sent
    Resetting response endpoint 0x81
    Resetting message endpoint 0x01
    Could not reset endpoint (probably harmless): -34
    Device is gone, skipping any further commands
    Bus/dev search active, referring success check to wrapper. Bye.
    ok:busdev
    (end of usb_modeswitch output)
    Checking success of mode switch for max. 20 seconds ...
    Waiting for device file system (1 sec.) ...
    Waiting for device file system (2 sec.) ...
    Waiting for device file system (3 sec.) ...
    Waiting for device file system (13 sec.) ...
    Waiting for device file system (14 sec.) ...
    Waiting for device file system (15 sec.) ...
    Reading attributes ...
    All attributes matched
    Mode switching was successful, found 12d1:1001 (HUAWEI Technology: HUAWEI Mobile)
    Now checking for newly created ports ...
    new ports found, device is known to driver
    Checking for AVOID_RESET_QUIRK kernel attribute
    AVOID_RESET_QUIRK activated
    All done, exiting
    2.Modem unplugged and plugged back
    lsusb
    Bus 001 Device 008: ID 12d1:1001 Huawei Technologies Co., Ltd. E169/E620/E800 HSDPA Modem
    usb_modeswitch log:
    USB_ModeSwitch log from Sun Apr 08 23:46:12 CEST 2012
    Raw args from udev: /1-1.1:1.0
    Using global config file: /etc/usb_modeswitch.conf
    Using top device dir /sys/bus/usb/devices/1-1.1
    USB values from sysfs:
    manufacturer HUAWEI Technology
    product HUAWEI Mobile
    serial
    bNumConfigurations is 1 - don't check for active configuration
    SCSI attributes not needed, moving on
    checking config: /usr/share/usb_modeswitch/12d1:1446
    ! matched. Reading config data
    config: TargetVendor set to 12d1
    config: TargetProductList set to 1001,1406,140b,140c,1412,141b,1433,1436,14ac,1506
    Driver module is "option", ID path is /sys/bus/usb-serial/drivers/option1
    Command to be run:
    usb_modeswitch -I -W -D -s 20 -u -1 -b 1 -g 7 -v 12d1 -p 1446 -f $configBuffer
    Verbose debug output of usb_modeswitch and libusb follows
    (Note that some USB errors are to be expected in the process)
    Reading long config from command line
    * usb_modeswitch: handle USB devices with multiple modes
    * Version 1.2.1 (C) Josua Dietze 2011
    * Based on libusb0 (0.1.12 and above)
    ! PLEASE REPORT NEW CONFIGURATIONS !
    DefaultVendor= 0x12d1
    DefaultProduct= 0x1446
    TargetVendor= 0x12d1
    TargetProduct= not set
    TargetClass= not set
    TargetProductList="1001,1406,140b,140c,1412,141b,1433,1436,14ac,1506"
    DetachStorageOnly=0
    HuaweiMode=0
    SierraMode=0
    SonyMode=0
    QisdaMode=0
    GCTMode=0
    KobilMode=0
    SequansMode=0
    MobileActionMode=0
    CiscoMode=0
    MessageEndpoint= not set
    MessageContent="55534243123456780000000000000011062000000100000000000000000000"
    NeedResponse=0
    ResponseEndpoint= not set
    InquireDevice disabled
    Success check enabled, max. wait time 20 seconds
    System integration mode enabled
    Use given bus/device number: 001/007 ...
    Looking for default devices ...
    bus/device number matched
    searching devices, found USB ID 12d1:1446
    found matching vendor ID
    found matching product ID
    adding device
    Found device in default mode, class or configuration (1)
    Skipping the check for the current configuration
    Using first interface: 0x00
    Using endpoints 0x01 (out) and 0x81 (in)
    USB description data (for identification)
    Manufacturer: HUAWEI Technology
    Product: HUAWEI Mobile
    Serial No.: not provided
    Looking for active driver ...
    OK, driver found; name unknown, limitation of libusb1
    OK, driver "unkown" detached
    Setting up communication with interface 0
    Using endpoint 0x01 for message sending ...
    Trying to send message 1 to endpoint 0x01 ...
    libusb:error [op_clear_halt] clear_halt failed error -1 errno 71
    OK, message successfully sent
    Resetting response endpoint 0x81
    Resetting message endpoint 0x01
    Could not reset endpoint (probably harmless): -34
    Device is gone, skipping any further commands
    Bus/dev search active, referring success check to wrapper. Bye.
    ok:busdev
    (end of usb_modeswitch output)
    Checking success of mode switch for max. 20 seconds ...
    Waiting for device file system (1 sec.) ...
    Waiting for device file system (2 sec.) ...
    Waiting for device file system (3 sec.) ...
    Waiting for device file system (15 sec.) ...
    Reading attributes ...
    All attributes matched
    Mode switching was successful, found 12d1:1001 (HUAWEI Technology: HUAWEI Mobile)
    Now checking for newly created ports ...
    new ports found, device is known to driver
    Checking for AVOID_RESET_QUIRK kernel attribute
    AVOID_RESET_QUIRK activated
    All done, exiting
    dmesg output:
    [ 261.611314] usb 1-1.1: USB disconnect, device number 3
    [ 283.800711] usb 1-1.1: new high-speed USB device number 7 using ehci_hcd
    [ 283.899855] scsi11 : usb-storage 1-1.1:1.0
    [ 283.900156] scsi12 : usb-storage 1-1.1:1.1
    [ 284.638710] usb 1-1.1: USB disconnect, device number 7
    [ 300.687875] usb 1-1.1: new high-speed USB device number 8 using ehci_hcd
    [ 300.787664] usb 1-1.1: GSM modem (1-port) converter now attached to ttyUSB0
    [ 300.788085] usb 1-1.1: GSM modem (1-port) converter now attached to ttyUSB1
    [ 300.788450] usb 1-1.1: GSM modem (1-port) converter now attached to ttyUSB2
    [ 300.789174] scsi16 : usb-storage 1-1.1:1.3
    [ 300.790242] scsi17 : usb-storage 1-1.1:1.4
    P.S. I am using NetworkManager 0.9.2.0
    Any Ideas?
    Thanks in advance

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