Novell Client 2 upgrade fails to install NICI (error 1603)

Question

I have configured the automatic update agent to specifically use Administrator Privileges according to the documentation: http://www.novell.com/documentation/...ient_admin.pdf
When I run the update from "Novell Services" in system tray as a normal user the update completes with errors: fails to install NICI (error 1603).
When I do the exact same thing as an admin, everything works fine.
I'm am trying to update Novell Client 2 SP 1 (IR7) to Novell Client 2 SP 2 (IR2) on all of our workstations.
And I am seeing the exact same error when trying to upgrade:
Novell Client 2 SP 1 (IR7) to Novell Client 2 SP 2
Novell Client 2 SP 1 (IR7) to Novell Client 2 SP 2 (IR1)
What is going on here, is the update agent broken or am I doing something wrong?
I don't want all of my users getting errors when their Novell Client gets updated.

Answer 1

Originally Posted by jimbjorklund
I think I'm getting closer to the actual issue, after enabling Novell Client Debugging by setting this registry value:
[HKEY_LOCAL_MACHINE\SOFTWARE\Novell\Authentication\ NCCredProvider]
"Debug"=dword:00000003
This error is found in "C:\ProgramData\Novell\Client\Log\NICIInst64.l og": Error 2103.Could not resolve path for shell folder 26
I think this has something to do with the MSI-setup (NICI_wx64.msi) not being able to find certain keys in the registry for some reason
Recently we had problem with an MSI-based Java-installation running with admin-privileges where it would fail if "Folder Redirection" was enabled. We had set My Documents to point to H:\ which was mapped via Novell as the home folder.
the registry settings for that are found under: [HKEY_CURRENT_USER\Software\Microsoft\Windows\Curre ntVersion\Explorer\User Shell Folders]. This however is NOT the problem here so the root cause for the error is still unclear to me.
Indeed, but remember we are troubleshooting the client here- it may be possible that there was some corruption in the first failed update. So thus removing any components and with a clean install of the Novell client, to try the update process again to ascertain were exactly the process may have failed by examining any logs and/or dumps.
Leroy Joseph
Visual Click Software
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