Now in april, and still at $0 out of $3500 to keep my silver status purchases not counting

Question

I spend about over $1,000 this year, and non of my purchases arecounting towards my amount needed to keep my reward zone status.  I exchanged a christmas present that some one did not want, and had exchanged it for something more expensive a beats 2.0,and had to put about $70 out of my pocket in January, and it did not count towards it.
also purchases a ps4 traveling case, and 2 other things in March not counting as well. I know their is a time frame for it to post to my account, and I Just purchased an iPad air 2 last week, but understand it wont show this soon. I may have to take it back tomorrow too see if they can price match amazon. my case was $60 less on amazon, and the ipad was almost $200 less at amazon, and even apple gives you a discount "school discount" but limited to 2 of that 1 item per year that I just found out about when I purchased something with an apple store gift card I had.
I also just rememberd I go tsomething in the mail a few weeks ago saying welcome to silver status enjoy the new features. but i been having a elite plus card. I had this problemeither last year or year before were all my purchases started going onto a new reward zone card, and hope this is not the case this time.  hope it was just a delay for me getting it back for 2015 calander year.
also the Mays Landing location for some reason is also refusing me $10 gift cards on some of my pre orders. they adverise on certain pre order titles you get a free $10 gift card, and I have yet to get one, and asked the one guy about it, and he had no clue what I was talking about assuming he was new so I was nice about it then spoke to a friend that I know just from shopping at that location so much that he would look into it, and see about getting me my $10 gift card, and said I should have it by th eend of march. I have so many points I am banking on I am not sure if I ever received it or not. if someone can look into that as well since its a point problem I am initially asking about I would appreciate it. I have so many points I can't even keep track on what they are from any more.

Answer 1

Hi jerzeyzfynest,
Thank you for reaching out to us again on the forum.
We are four months into the new 2015 calendar year, so eligible Best Buy purchases should have already started to reflect in a member's Elite/Elite Plus spending bar.  It can generally take up to 35 days for an eligible purchase to reflect in the spending bar.  After looking over your My Best Buy™ account and speaking with our program team, I believe that I can explain why your spending bar appears as it does and would like to discuss that with you in greater detail.
As far as a $10 gift card for pre-orders, I am not entirely sure what you are referring to.  We have had the "Get $10" video game pre-order offer for a number of years now that will award 500 bonus points for eligible pre-orders, and I do know we have on occasion offered a free gift card with purchase of a new video game, but we have not had any ongoing promotional offers.  If you are referring to the "Get $10" offer, then it can take up to 20 days for 500 bonus points to post for an eligible pre-order.
With that all having been said, I am going to send you a private message so that I can go over your My Best Buy™ account with you and see if there are any other questions I can perhaps help answer.  To check your private messages, you will want to login to the forum and click on the little yellow envelope icon located at the top of the page.  I look forward to further speaking with you.
I hope you have a great day!
Derek|Social Media Specialist | Best Buy® Corporate
 Private Message