Now Palm Pre Plus, can I remove Palm desktop?

OK, newbie here. I just switched (successfully) to Pre Plus on Verizon (from Treo). All my data (contacts, calendar etc) is in Outlook. I use Companionlink to sync Outlook-to-Google-to-PalmPre. Works beautifully, all my data is in both Outlook & on my Pre & syncing back/forth.
My question is: I have never used Palm Desktop. I used to Hotsync my Treo to Outlook. Can I now remove Palm Desktop altogether? and remove Hotsync Manager? any reason not to? One of the reasons I want to get rid of old Palm stuff is that every time I have to restart my computer I get this irritating notice to register my old palm device. I've always gotten it & want it to stop! Assume by removing Palm Desktop & Hotsync it will finally go away. Plus I just like the idea of cleaning house.
P.S. love this Pal Pre Plus.

sonnytris1, are you using Companionlink software?
If not, your question is OFF TOPIC, and has no place being in this thread. Ask it in a new thread, or one that concerns your issue!
WyreNut
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Similar Messages

I have a new Palm Pre Plus - can I have more than one Google G-Mail Account on the phone?

I have a general G-Mail account and it has started getting too busy with advertisements etc. I'm thinking about changing to a different e-mail address but don't know what yet.
I have an old Palm Centro I used to Synch with my laptop. Now I need to do this with G-Mail. So I created a unique g-mail account that would only contain my calendar and contact information - i called it "palm.last name" - made sense to me.
When I try to add it to my Palm Pre Plus I am unable to sign in. I'm wondering if you are limited to the number of Gmail e-mail accounts you can have on the phone. If i can only have 1 then I don't want my e-mail to be "palm.last name" and give that out to people - that would not make sense to them.
I already have a Yahoo Account and I'm thinking about another Yahoo Account to keep some e-mails and instant messages separate from my personal Yahoo. If I cannot add more than 1 account, this is going to be a problem.
Thank you for any assistance you can provide.

Hi, and welcome to the Palm Support Community.
You should be able to add your second Gmail account without any problem...I have two Gmail accounts on my Pre and have no difficulties.
When you say you are unable to "sign in", I assume you mean you are unable to sync the email and calendar on your new account? Double-checking your user name and password are the only things that come to mind.
smkranz
I am a volunteer, and not an HP employee.
Palm OS ∙ webOS ∙ Android

Can't download music on palm pre plus

I can't transfer music from compute to my palm pre plus. Even with windows media or itunes. My palm doesn't reconize it as a mp3 file so it doesn't registerer on my phone as musi file. I did click and drag to my phone and also use windows media to sync media but my palm pre plus isn't regonizing it and it's not on my phone and I'm using my usb to connect to my computer. Any suggestions except to get new computer.
Post relates to: Pre Plus p101vzw (Verizon)

I suggest you check the file format your music is saved as. Windows Media Player defaults to .wma files, not .mp3. To change WMP, go to: Tools/Options/Rip Music tab. Change the "Rip Settings" format to MP3. The Pre will not accept Microsoft .wma files.
If this is true, you'll have to either re-rip the CD's, or use a free converter program to change the files to .mp3.
I've never tried to sync files via WMP, instead simply dragging and dropping each album folder on my computer to a folder on my Pre that a great program called "Wifi Media Sync" created (called Wifi Media Sync).
WyreNut
I am a Volunteer here, not employed by HP.
You too can become an HP Expert! Details HERE!
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Is Palm Zire 21 Software compatible with Palm Pre Plus Cell Phone?

I have an older Palm Zire 21. I love all the features. However, now I am trying to consolidate my Windows (vista) Calendar with my Palm and it is not compatible. I thought I would purchase the newer Palm Pre plus Cell Phone in order to have all of my contacts and calendars on my phone as well as my laptop. Though no one can seem to answer my question: Can I import my contact and calendar from my Zire 21 to the Palm Pre Plus?
Many thanks to who can answer this for me. I greatly appreciate your time and assistant.

webOS (the new Operating System) from Palm does not natively sync to your computer, but to the "cloud" (online servers).
Palm offers a program that will read your Palm Desktop information, and transfer it to Google. This is only a one-time transfer, and not a sync solution. See this thread.
WyreNut
I am a Volunteer here, not employed by HP.
You too can become an HP Expert! Details HERE!
If my post has helped you, click the Kudos Thumbs up!
If it solved your issue, Click the "Accept as Solution" button so others can benefit from the question you asked!

Windows Mobile PDA WiFi and Palm Pre Plus Hotspot

I can't get my PDA, which is running Windows Mobile 5, to connect securly with my Palm Pre Plus. I can make the WiFi connection if the hotspot is set to open, but if the hotspot is set to wpa/wpa2 personal the connection doesn't happen. Does anyone know what settings are required in the network setup area on the PDA to make the secure connection work?

Try doing a system update. The steps are below.
From the Home screen, touch the launcher icon.
Touch Updates.
If necessary, swipe horizontally or vertically to locate the application.
Touch Download now.
Touch Install now.
Touch Done.
Hope this helps!

SERIOUS PROBLEM Synching Palm Pre Plus (Verizon) with Companion Link OS USB -- NEED HELP!!

I am having serious problems with Companion Link OS USB synching with Palm Desktop 4.2 via USB on my Verizon Palm Pre.
The Verizon phone is my second Palm Pre. (The original Palm Pre which came from Germany worked perfectly with Companion Link).
The Verizon Palm Pre is a Palm Pre Plus.
As noted I utilize Palm Desktop software Version 4.2.0 on my computer.
I started out with Companion Link software Version 3.0 Build 3096 -- and have worked my way up to Version 4.0 Build 4008 over the last few months, and have spend hundreds of hours trying to solve the synchronization issue described in detail below.
The Companion Link software is configured to ONLY synch one way
FROM my Palm Desktop on my computer to the phone via USB
(I don’t want to put my contacts and calendar on the web, NOR do I like the way Google contacts works, even if I DID want to).
When I synch the Palm Desktop to the Palm Pre the following occurs:
The Calendar synchs fine.
The contacts do NOT synch properly.
I have 1,500+ contacts in my Palm Desktop.
For some inexplicable reason, during the synch process the approximately 1,200+ of my contacts are compiled under ONE contact listing (John Davis). The icon by the contact shows that TWO contacts are linked under John Davis, however when I click on the icon to see who is linked under John Davis, NO contacts appear. But I have the option to link additional contacts under John Davis if desired (AS IF!!).
So, 1,200 of my contacts do NOT appear in the contact list. If I want to call my husband, and type in Bruce, NOTHING comes up. BUT if I type in his phone number, the listing for John Davis comes up and shows me all the numbers that legitimately belong to my husband. Ditto my friend Susan, etc for the other 1,200 contacts buried under the contact listing for John Davis on the phone.
SO, if any of these 1,200+ people, call me or text message me, my phone tells me I have a call or a text from John Davis.
I cannot look up my contacts to call them or text them because the contacts do not actually APPEAR under John Davis (If the phone were just linking them and SHOWED them, I could manually de-link them).
FURTHER, when I get a text message from anyone who is compiled under John Davis, the text message is truncated. I can see the notification that I got a text message from John Davis, and I can see the first few words in the notification area, but if I open the text message, it appears to be blank (this only happens after synching Companion Link – before linking Companion Link all text messages are fine. AND, if I get a text message from one of the 300 or so contacts that actually synch into my phone correctly, the text messages are perfectly fine and work normally.
I have worked with BOTH the Companion Link technical support people AND the Palm technical support people extensively in an effort to solve this problem.
I have done Full Secure Erases and started over trying to get the phone to synch more than 35 times at this point.
I have tried synching from different computers
I have had Palm replace the phone TWICE (so this is actually my third Verizon Palm Pre Plus).
I have run Web OS Doctor
Nothing helps.
Every time the phone does exactly the same thing described above.
            When I synch the phone it tells me:
            Web OS:     Added             1543/1543    Contacts to the phone
            PC:              Updated          1232/1232     Contacts
(The 1232 contacts being updated are the 1232 that are compiled under the one contact listing of course).
Needless to say, Companion Link says it is the phone.
Palm says it is the Companion Link third party software.
Since it is the same 1,200+ contacts every time, I have had both Palm and Companion Link examine my contact database to see if they could identify anything amok about these 1,200+ contacts, but there doesn’t appear to be any difference between those contacts and the 300 or so that synch into the phone properly.
Companion Link has told me variously that:
- This is a very rare Synergy issue and that I must turn off the Synergy feature on the phone (would that this could be done per Palm it can NOT be done).
- Only TWO people have ever had this issue (me and someone else unnamed);
- That this is a common problem with the Palm Pre, but Companion Link works fine with every other phone
- I e-mailed them my contact list and they SWORE to me that they were unable to duplicate my problem on their computers. (I don’t believe this)
- AND has most recently told me that there is nothing more they can do for me, that I will have to find a solution myself.
Palm has said that there is nothing they can do for me if third party software doesn’t work properly with the phone.
This does appear to be the Synergy feature run amok. But how to correct it???????
I love the Palm Pre. I love my Palm Desktop 4.2 software.
If I can’t get this fixed shortly, I guess I’m going to have to move back to a Treo 680.
Does anyone out there please, please, please have a solution or a suggestion that will help?
Post relates to: Pre Plus p101vzw (Verizon)

Hello,
I am almost as frustrated as you. Purchased my pre plus back in may and bought the companion link software immediately ( I have synced via usb for years on other palms to lotus notes) All the information from companion link states that it does the job. I only need to sync my calendar, no contacts.   I have put in a ridiculous amount of time with palm, my IT department and Companion link, IT HAS NEVER EVER EVER WORKED.   I deleted, re installed, upgraded, tried different steps in different orders, I have gotten a new phone, tried it on multiple computers. NOTHING WORKS.   Probably been through all these steps listed 50 times by now. Actually I think that companion link doesn't work for palm pre plus, they just are not willing to say so and advertise that is does work.
I am extremely disappointed in my pre because of this. I did my research before making my purchase, it appeared possible.    I WAS a long term palm user. Currently looking at new phones and never again a palm. Companion link should be more careful about what they say they can do. One of the service techs actually told me that if I wanted it to work I should ditch my palm. That's service for ya.
Good luck, the fight got the better of me. I am done.

Help in Unlocking a Palm Pre Plus from AT&T!!

Hello,
I am new to the forum and also to how a phone is being unlocked.
I have just received my new Palm Pre Plus purchased from AT&T USA with our any commitment, it now turns out it is locked and as it is new without any profile.
As I am living in Thailand where the phone will be used, with a local SIM card and plan.
I have tried through Nextgen Server to unlock the phone with out success, so I need some help now.
Been able to boot into recovery mode and run the webOS doctor.
Now the problem is how do I run the activate-Bypass tool?
If I put in my local SIM card the phone ask for the net work pin code, which I believe I should get through the tool from Nextgen Server?
Hope some one can guide me step by step.
Thank you in advance.
Post relates to: Pre Plus p100una (AT&T)
This question was solved.
View Solution.

Since you are living in Thailand, IMO the EU unbranded Palm Pre 2 will be your best option there:
1. I'ts already unlocked.
2. You'll get access to the UMTS/HSDPA (3G) bands instead of just EDGE (2G).
3. webOS 2.x access
The ATT Pre Plus was meant to be used in the North America region. Just pop in the SIM card into the EU Pre2 and let her rip!
Due note that running the activate-Bypass tool will put your phone in a pure "dev-mode" so it will not have ability to access the Palm Profile, make phone calls, nor SMS, but WiFi data connection will be possible still. If you get the Pre 2, there will be no need to use that tool for you just dial #*DEVMODE# when its done booting up and it goes right into devmode, bypassing palm profile activation. Same limitations will apply there too in devmode.
If you have already ran the doctor, then open command (Windows) or terminal (Mac) and type this in when have downloaded the tool:
java -jar devicetool.jar
You will know if it worked if the device currently in recovery mode just starts booting up on its own and takes you to the desktop rather then profile setup.

2 wk old Palm Pre Plus... When slide closes, shuts off.. Daily.. Repair options..

Having worked for Blackberry/RIM in the early days I'm well versed in smart devices. I even worked for a company and did support for Palm Pilot's.
Here's the deal. 2 or 3 years ago when Palm Treo 750 came out my friend needed a new phone with a plethera of options so I purchased her one as a gift. Wonderful phone. That phone had run it's course and do to a sticking qwerty keyboard needed a replacement.
So I think "Palm Pre Plus.. Wonderful options, great phone design.. and Palm quality like we had with the Treo."
I bought her a Palm Pre Plus again as a gift, not through a carrier. Her carrier is AT&T by the way. It was brand new. I know this because I got the phone before I gave it to her.
She's had it two weeks so far. And it's having the what I've found through research to be the notorious "shutting off" problem. Whenever she closes the slide, and apparently now even when it's just sitting and gets moved, it shuts off and needs to manually be turned on again. No it's not the screen's sleep feature. It does this daily at the very least, if not multiple times a day.
Having researched this problem on this forum looking for a fix using threads with the same problem I had her try running OS doctor not thinking it would fix as I read another thread on this site saying it wouldn't. But it was worth a try at least. And it didn't help at all.
I told her then to contact palm hoping for some support. Due to Palm's North American Tech Support closing at 8pm, her long work hours and potentially costing money for support. I had her use Palm's 24/7 Online Chat Tech Support.
They told her today to contact her carrier. I don't believe AT&T will cover it with a replacement because the phone wasn't purchased on her AT&T account.
At this point I'm really unpleased with palm, and spending my hard earned money on a product that has apparently(from the threads I've read on this forum) a known defect.
She is going to try phone support tommorrow to see if they can be of more help. I'm upset at palm enough that if phone support is of no help tommorrow with supporting a 2 wk old phone that is clearly defective... To say I will be upset with Palm will be putting it mildly. This is obviously a device malfunction that palm support should know about and has happened in other cases.
Are there any other options through Palm for getting it repaired or even sent back for a replacement?
Post relates to: Pre Plus p100una (AT&T)

The first shutting down issue was related to a bad batch of batteries in some of the original Pre's that were a tiny bit too short. These were changed out by Sprint, and I wasn't aware of any AT&T branded phones that had this issue! Mine has never exhibited this behavior.
A simple home-made fix suggested on other webOS related forums was to use a piece of folded paper inside the device to hold it tighter against the gold contacts.
The problem-causing batteries had hollow "legs" at the end - the newer corrected ones had solid "filled-in" legs that fit tighter.
WyreNut
I am a Volunteer here, not employed by HP.
You too can become an HP Expert! Details HERE!
If my post has helped you, click the Kudos Thumbs up!
If it solved your issue, Click the "Accept as Solution" button so others can benefit from the question you asked!

Palm Pre Plus: why have it Verizon if it`s no good for your customers?

I have a Verizon Palm Pre Phone and it is the absolute worst phone I ever owned and I have owned mobile phones back when you needed a operator to place the call., I have had this for for 3 months with 3 warranty replacements in 3 weeks the first two phones would not build a palm profile account phone 3 and 4 the verizon system does not recognize the phone`.the s ESN I have spoke with both Palm and Verizon`s techs for hours with no help I have been blind transferred back and forth hung-up on by a verizon supervisor and the best help I can get is suggested I buy a new phone. What about this phone Verizon phone it`s 3 months old and still under warranty. I have not had a working phone since 11/27/10 there customer service stinks for a guy who spends 500.00 a month. You are not the only game in town.

Unfortunate to hear your stories re: the palm pre plus.
On the flip side, I have had my phone since Jan 2010 and have had NONE of the problems you guys have mentioned.
To be honest, do not rely on verizon tech support re: palm webOS devices, as either they werent trained by palm when the devices were released, or they didnt pay mind to learn the ins and outs of webOS devices. you'll get better tech support from palm, or even better from fan sites such as precentral or webOSroundup. verizon is all into android these days, so if you have an android device, you will get much better tech support from verizon.
re: backup- the webOS devices are the easiest to wipe clean, or "doctor" your phone when you want to bring the device back to its factory default, and/or sell the device. Its also the easiest to "hack" or "homebrew" which interestingly enough, is supported by hp and palm, unlike other platforms. "homebrewing" is as easy as installing apps on your phone. homebrewing should also NOT void your warranty. "Overclocking" on the other hand, while a great tool for palm devices and also as simple as installing an app, WILL void your warranty because you are now affecting the hardware of the phone directly. Do so at your own risk, though to be honest, it makes the phone SOOOOOOO much faster its hard to be without. To each their own.
Re: contact backup, I would recommend that you do NOT use the default palm profile to back up my calender, contact, and other entries, until HP or PALM one day allows you to access this info in the cloud or on desktop sync software. I would recommend instead using one of the free syngergy services such as google or yahoo, or alternatively use third party software to sync with outlook or even palm desktop. This way, all of your contacts, calender entries, and emails will ALWAYS have a backup stored somewhere else, and can easily be synced back to your webOS devices if you ever need to "doctor" or reboot your phone from scratch.
Hope this helps.

Temporary Switch from Broken Palm Pre Plus

I currently have a Palm Pre Plus with and Unlimited Data plan. I can no longer use it due to various damage, and rather than shill out $100 to the Asurion insurance I have on it, a friend gave me their Motorola Devour they no longer use. I was hoping to temporarily transfer my service over to the Devour until I can get my upgrade in January, but when I try to do it online, it tells me I must buy a tiered plan. This should not be true because I am switching from smartphone to smartphone. Is their a way to do this so that I keep my grandfathered plan?

Call in to Customer Service from another phone and have them assist you with the swap. The different types of smartphones have different data plans on Verizon's back-end, so the rep should be able to help you.

Free software to sync Palm Pre Plus

I found software by Echo to work with Palm Desk Top 6.2.2 to sync my Palm Pre Plus to my computer. Unfortunately it costs 40 dollars. Does anybody know of a free software available that will do the same thing? I apologize if I'm repeating another thread on the same subject.
I would appreciate any information. Thank you very much.,

If you haven't tried this before, try these steps given here:
http://www.evo4gforum.net/htc-evo-4g-how-to/exporting-contacts-from-palm-pre/
Maybe you want to import them into a Google account or something so that the Pre Plus can sync with it on a daily basis (I do this). But this is left to you.
Does this procedure work for you? Keep us posted...

VM message waiting counter doesn't work on Palm Pre Plus

My voice mail message waiting counter isn't working on my Palm Pre Plus. At first, it showed messages waiting when there weren't any. I Reset Voicemail Count, and ever since then, it doesn't show any messages waiting when there are messages. i have also tried a hard reset, to no avail.
Any help is much appreciated.
Thanks.

Try to reset the voicemail count by going to:
1.Phone App
2.Menu
3.Preferences
4.Scroll to bottom of page and tap 'Reset Voicemail Count'.

How do I synch my Palm Pre Plus with Outlook 2010 running on Windows 7 - 64 Bit

Any 3rd party apps that will do this>
Post relates to: Pre Plus p100una (AT&T)

I have been using my Palm TX for years, with Chapura's KeySuite, in order to sync contacts, calendars, notes and tasks (including categories) with Outlook 2003 in two computers (home and office.) I expected to be able to do the same with the Palm Pre Plus, but this is what Chapura have told me:
"We only offer software that syncs with Palm OS or the Pre webOS devices. PocketMirror would be our software that works with these devices. The Pre webOS does not support categories for the calendar and contacts. The calendar and contact categories remain in Outlook. They just do not sync to the Pre. The tasks and notes applications that come on the Pre do not support categories. However, in order to sync tasks and notes we had to create our own tasks and notes applications for the Pre. Our tasks and notes application do support categories."
"You cannot sync with more than one PC using our Pre software. It is only designed to allow you to sync the Pre with one PC. The only software we offer that will allow a handheld to sync with multiple PCs would be our Palm OS software."
Bummer. So this means that I will be able to sync Outlook 2003 to the Pre (albeit imperfectly -- no categories in calendars nor contacts), but I won't be abe to sync to a 2nd PC...

When will we get Adobe Flash 10.1 available for our Palm Pre Plus units ?

I had hoped the Adobe Flash would be included with this newest update ! Anyone have any ideas about when we might finally get some flash for our phones ? I've just recieved the 1.4.5 update to my Web OS and I've checked the app catalog , but alas , no freakin flash 10.1 ! This Flash 10.1 has been promised for quite some time now.....
Thanks for your help !
jwill758

Palm has indeed included flash support in it's webOS 2.x software, however even if we get that update on the Pre Plus they likely won't enable it. My understanding is that they initially held back the 2.x software update because the Pre Plus can't handle it very well, so adding flash will only make it worse.

Help setting up work e-mail on my Palm Pre Plus

My co-worker has her work e-mail/calendar set up on her Palm Pre and I used the same settings on my Palm Pre Plus but I get the "unable to validate incoming mail server settings" message. I've tried changing the settings a few times and nothing works.
Any suggestions?

Most antivirus programs for PC's have built in spam blockers. This is likely why your PC is not getting the spam but your Ipod Touch issue with spam. Check the App store to see if there is a spam blocking app for your email program on the Ipod.
Anthony_VZ
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Now Palm Pre Plus, can I remove Palm desktop?

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