Now that we have Java - who helps the end users?

Now that Oracle provides the JRE, we get to an interesting question: where do the non-technical people go for help with JRE installs and configurations?
At first blush, I'd almost feel we need a separate forum to help keep them in a 'friendly' place. We don't wanna be "Internet Help Desk" as depicted by "Three Dead Trolls in a Baggie" (http://www.deadtroll.com/) comedy group (http://www.youtube.com/watch?v=1LLTsSnGWMI)
Got one over in "Database - Install" (Re: java problem and I'm thinking this is going to be the tip of the iceberg. The info at http://www.java.com/en/download/help/index.xml will be useful
Edited by: Hans Forbrich on Apr 2, 2010 9:03 PM

g.myers wrote:
Not sure whether you were referring to the software or the content there.
Looks like another Jive implementation, but I don't think anyone here wants to think about an OTN forums upgrade anytime soon.I had totally forgotten that Sun had their own forums - also using Jive - to handle Sun products. That is the one presented.
But the real issue that caused my question: Where do the end users go who want help on the Sun Java download that is required for so many applets?
And the answer seems to be the JRE forum at http://forums.sun.com/forum.jspa?forumID=32
Don't know where you are coming from with the 'upgrade to OTN' comment. I do not think anyone is suggesting an upgrade. My 'fantastic' was a response to the answer to my original question. My 'wow' was a response to the organization and the detail in that community. It's changed since the last time I looked, which was quite some time ago.

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