Nowhere near expected speed?

Hi, I've just switched to BT and the 10 days settling in time has passed but I have a slow connection to what I was expecting, my estimated speed was 7-8Mbps which I why I switched to BT, I've ran the speed test and got a download speed of 1.58Mbps (wired and wireless) I'm connected to the master socket (only one) and I've copied below the router line status which is showing a speed what I was expecting, any ideas guys
Thanks in advance
ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
0 days, 02:21:36
Downstream:
7.938 Mbps
Upstream:
448 Kbps

FAQ
1. Best Effort Test: -provides background information.
Download  Speed
1.76 Mbps
0 Mbps
2 Mbps Max Achievable Speed
Download speedachieved during the test was - 1.76 Mbps For your connection, the acceptable range of speeds is 0.4 Mbps-2 Mbps. Additional Information: Your DSL Connection Rate :8.13 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM) IP Profile for your line is - 2 Mbps
If you wish to discuss these results please contact your Broadband Service Provider.
If you are experiencing problems with specific applications, servers or websites please contact your Broadband Service Provider for assistance.
Your test has completed please close this window to exit the performance tester.
Please visit FAQ section if you are unable To understand the test results.
ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
0 days, 02:43:32
Downstream:
7.938 Mbps
Upstream:
448 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Fast
Noise margin (Down/Up):
13.5 dB / 25.0 dB
Line attenuation (Down/Up):
9.7 dB / 4.5 dB
Output power (Down/Up):
16.0 dBm / 12.4 dBm
FEC Events (Down/Up):
0 / 1
CRC Events (Down/Up):
26 / 0
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
23 / 0
Error Seconds (Local/Remote):
26 / 1
Hide details

Similar Messages

  • Broadband nowhere near estimated speed

    Hi.
    My estimated download speed is approx 17Mb (14.5Mb-19Mb Estimated download speed range), however for the last 6 months I've only ever been getting less than 10Mb. Its nowhere near what it used to be.
    ADSL status as follows:
    ADSL Line Status
    Connection Information
    Line state:
    Connected
    Connection time:
    1 days, 18:59:59
    Downstream:
    12.31 Mbps
    Upstream:
    1.129 Mbps
    ADSL Settings
    VPI/VCI:
    0/38
    Type:
    PPPoA
    Modulation:
    G.992.5 Annex A
    Latency type:
    Fast
    Noise margin (Down/Up):
    13.4 dB / 6.6 dB
    Line attenuation (Down/Up):
    18.9 dB / 10.4 dB
    Output power (Down/Up):
    20.4 dBm / 11.2 dBm
    FEC Events (Down/Up):
    0 / 0
    CRC Events (Down/Up):
    45145 / 55
    Loss of Framing (Local/Remote):
    0 / 0
    Loss of Signal (Local/Remote):
    0 / 0
    Loss of Power (Local/Remote):
    0 / 0
    HEC Events (Down/Up):
    48640 / 15
    Error Seconds (Local/Remote):
    3223 / 18
    BT wholesale performance test:
     Download speedachieved during the test was - 11.09 Mbps
     For your connection, the acceptable range of speeds is 4 Mbps-21 Mbps.
     IP Profile for your line is - 11.12 Mbps
    2. Upstream Test:  -provides background information.
    Upload Speed
    0.91 Mbps
    0 Mbps
    0.83 Mbps
    Max Achievable Speed
    Upload speed achieved during the test was - 0.91Mbps
     Additional Information:
     Upstream Rate IP profile on your line is - 0.83 Mbps
    My line is usually quite stable although I've had to reboot my HH3 twice over the last week.
    Do you think there is a problem with my profile at all?
    Also my latency type used to be "Interleaved" and now it is "Fast".
    Cheers.

    Thanks. I filled out the form, so will wait for the mods to contact me. For reference, here are the latest home hub stats:
    ADSL Line Status
    Connection Information
    Line state:
    Connected
    Connection time:
    10 days, 13:00:14
    Downstream:
    12.31 Mbps
    Upstream:
    1.129 Mbps
    ADSL Settings
    VPI/VCI:
    0/38
    Type:
    PPPoA
    Modulation:
    G.992.5 Annex A
    Latency type:
    Fast
    Noise margin (Down/Up):
    12.0 dB / 6.5 dB
    Line attenuation (Down/Up):
    18.9 dB / 10.4 dB
    Output power (Down/Up):
    20.4 dBm / 11.2 dBm
    FEC Events (Down/Up):
    0 / 0
    CRC Events (Down/Up):
    313130 / 116
    Loss of Framing (Local/Remote):
    0 / 0
    Loss of Signal (Local/Remote):
    0 / 0
    Loss of Power (Local/Remote):
    0 / 0
    HEC Events (Down/Up):
    326171 / 45
    Error Seconds (Local/Remote):
    20814 / 68

  • Upload speed nowhere near promised speed!

    So I've got BT infinity 2 30mb/s. True, my download speed is 30mb/s. But my upload is 0.5mb/s. This is the same as my old internet which was 1mb/s. It hasn't changed! This is important as I host servers.
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    Go to Solution.

    legitimise_sailing wrote:
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    If the the reply answers your question then please mark as ’Mark as Accepted Solution’

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  • Random speeds, nowhere near ip profile.

    As the title says we're getting completely random speeds, mainly at peak time, but not always. We could either get 8mb or a decent 65mb.
    I've called support 3 times in total, first 2 times were apparently a fault at the exchange that were "sorted" lol, the last i was told they'll send an engineer which will cost £99 if they find a fault in the house which seems unlikely when we've achieved full speed.
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    Travelusa wrote:
    same here was getting great speeds
    last few days naff speeds
    results now
    is this the norm give you great speed to start off then turn it down.
    upload has always been great
    it is the download that has dropped
    Best Effort Test: -provides background information.
    Download Speed
    45.04 Mbps
    0 Mbps
    77.44 Mbps
    Max Achievable Speed
     Download speedachieved during the test was - 45.04 Mbps
     For your connection, the acceptable range of speedsis 16 Mbps-77.44 Mbps .
     Additional Information:
     IP Profile for your line is - 77.44 Mbps
    2. Upstream Test: -provides background information.
    Upload Speed
    15.81 Mbps
    0 Mbps
    20 Mbps
    Max Achievable Speed
    Upload speed achieved during the test was - 15.81Mbps
     Additional Information:
     Upstream Rate IP profile on your line is - 20 Mbps
    I was very interested to see your upload throughput on the sync rate of 20 Mbps. I have only had Infinity Option 2 since February 28th and have never got an upload throughput higher than 10 Mbps on a sync rate of 20 Mbps. I have complained to BT Retail and they have sent me a "deadlock letter" about my upstream throughput so I am currently discussing this with the Ombudsman.
    Infinidim
    Megadodo Publications
    Ursa Minor Beta
    If you want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side
    If the the reply answers your question then please mark as ’Mark as Accepted Solution’

  • Installed but speed nowhere near what was estimate...

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    1. Best Effort Test: -provides background information. Download Speed 17.87 Mbps 0 Mbps 77.44 Mbps Max Achievable Speed Download speedachieved during the test was - 17.87 Mbps For your connection, the acceptable range of speedsis 16 Mbps-77.44 Mbps . Additional Information: IP Profile for your line is - 77.44 Mbps 2. Upstream Test: -provides background information. Upload Speed 8.46 Mbps 0 Mbps 20 Mbps Max Achievable Speed Upload speed achieved during the test was - 8.46Mbps Additional Information: Upstream Rate IP profile on your line is - 20 Mbps We were unable to identify any performance problem with your service at this time. It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly. If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance. this is the results i am getting on a wired connection

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    Recently "upgraded" to Infinity 1 with download speed estimated at beteen 22Mb & 32Mb. 
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    Take a look at my recent saga with an 'upgrade' to Infinity that not only didn't deliver the promised 13Mbps but was actually slower than the exisiting ADSL installation. I have been promised a contract termination & full refund after a number of weeks some toing & froing plus an engineer visiting & confirming what I had complained about on the day of installation.
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  • Nowhere near speed estimated when applied for?

    Hi I had infinity fitted yesterday,when i applied on line it stated that the line speed would be capable of 42meg,as of yesterday it was reading 20meg,I know that there is 3 days to let the line settle but it seems that it it is a very large difference between the two speeds! Will the line come upto the 36meg that the engineer said the line would be capable of,im about 150m from the green box at the end of my street.
    help please!!!
    Solved!
    Go to Solution.

    On the second day you will normally see the highest speed your line can achieve, over the next few days it will lower it and get an error report then after the 10 days it will put you on a realistic IP profile from the data collected over the 10 days.
    If this helped you please click the Star beside my name.
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  • Lower than expected speeds due to high SNR

    Hi, my connection was activated nearly 2 weeks ago.
    Current router stats are;
    Line state Connected
    Connection time 1 day, 14:29:00
    Downstream 1,728 Kbps
    Upstream 448 Kbps
    ADSL settings
    VPI/VCI 0/38
    Type PPPoA
    Modulation ITU-T G.992.1
    Latency type Interleaved
    Noise margin (Down/Up) 14.9 dB / 19.0 dB
    Line attenuation (Down/Up) 52.0 dB / 25.5 dB
    Output power (Down/Up) 16.5 dBm / 11.9 dBm
    Loss of Framing (Local) 7
    Loss of Signal (Local) 75
    Loss of Power (Local) 0
    FEC Errors (Down/Up) 284970 / 77
    CRC Errors (Down/Up) 4093 / N/A
    HEC Errors (Down/Up) N/A / 40
    Error Seconds (Local) 976
    Not really sure what is causing the disconnects although I did one manually to see if sync speed will increase. 
    I cannot plug into the master socket because the BT line is overhead and comes into the attic which is not easily accessible... don't even know if it has a plug socket!
    There are two extensions within the house and I've checked both to see the ring wire was not connected. I had a 2.4Mbs sync last week, could the weather change contribute to the decrease in speed as the bt line runs above ground to the exchange? I'm just grasping whatever straws are available as I don't get why our SNR is so high!

    Looks like the system is shifting my SNR automatically, just checked stats
    ADSL line status
    Connection information
    Line state Connected
    Connection time 0 days, 0:35:34
    Downstream 2,112 Kbps
    Upstream 448 Kbps
    ADSL settings
    VPI/VCI 0/38
    Type PPPoA
    Modulation ITU-T G.992.1
    Latency type Interleaved
    Noise margin (Down/Up) 11.4 dB / 20.0 dB
    Line attenuation (Down/Up) 52.0 dB / 25.5 dB
    Output power (Down/Up) 16.7 dBm / 11.9 dBm
    Loss of Framing (Local) 12
    Loss of Signal (Local) 78
    Loss of Power (Local) 0
    FEC Errors (Down/Up) 28849 / 0
    CRC Errors (Down/Up) 76 / N/A
    HEC Errors (Down/Up) N/A / 0
    Error Seconds (Local) 1016
    Hope the only way is up now!

  • Live Near to The Exchange but Nowhere near BT Spee...

    Hi,
    We live quite near the exchange in our village but are stuggling to get a good speed. The best speed we've achieved to date is 3.2Mb/s but recently it's dropped to 1.6Mb/s. Any ideas based on the info below?
    BT Speed Checker, Note that If I go into the test socket the range increases to approximately 8Mb/s but actual speed remains at 1.6Mb/s
     IP Profile for your line is - 1750 Kbps
     Download speedachieved during the test was - 1663 Kbps
     For your connection, the acceptable range of speeds is 400-2000 Kbps.
     Additional Information:
     Your DSL Connection Rate :2144 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
    These are the stats from my router page, does the output power look too low?
    ADSL line status
    Connection Information
    Line state
    Connected
    Connection time
    0 days, 00:55:28
    Downstream
    2,144 Kbps
    Upstream
    448 Kbps
    ADSL Settings
    VPI/VCI
    0/38
    Type
    PPPoA
    Modulation
    G.992.1 Annex A
    Latency type
    Fast
    Noise margin (Down/Up)
    6.0 dB / 14.0 dB
    Line attenuation (Down/Up)
    16.8 dB / 10.0 dB
    Output power (Down/Up)
    3.2 dBm / 1.2 dBm
    Loss of Framing (Local/Remote)
    0 / 0
    Loss of Signal (Local/Remote)
    0 / 0
    Loss of Power (Local/Remote)
    0 / 0
    FEC Errors (Down/Up)
    0 / 0
    CRC Errors (Down/Up)
    1 / 1
    HEC Errors (Down/Up)
    0 / 0
    Error Seconds (Local/Remote)
    1 / 1
    Solved!
    Go to Solution.

    Based on the reply from gouledw above we had a closer look at the socket connection. Initiall we were suprised that there were so many connections and after a bit of tugging we pulled out the monster in the attached photo.
    The router stats are now the following, any way to speed up the speed refresh and get onto a faster IP profile?
    ADSL line status
    Connection Information
    Line state
    Connected
    Connection time
    0 days, 00:13:32
    Downstream
    8,096 Kbps
    Upstream
    448 Kbps
    ADSL Settings
    VPI/VCI
    0/38
    Type
    PPPoA
    Modulation
    G.992.1 Annex A
    Latency type
    Fast
    Noise margin (Down/Up)
    6.3 dB / 24.0 dB
    Line attenuation (Down/Up)
    16.6 dB / 10.0 dB
    Output power (Down/Up)
    12.3 dBm / 1.6 dBm
    Loss of Framing (Local/Remote)
    0 / 0
    Loss of Signal (Local/Remote)
    0 / 0
    Loss of Power (Local/Remote)
    0 / 0
    FEC Errors (Down/Up)
    0 / 4
    CRC Errors (Down/Up)
    62 / 4
    HEC Errors (Down/Up)
    222 / 4
    Error Seconds (Local/Remote)
    29 / 4

  • How does Alchemy 2 achieve near native speed?

    I'm curious how does Alchemy 2 achieve the near native execution speed? I've read before how Alchemy 1 rewrites memory loads and stores in the C program to use few Alchemy-specific opcodes [1] and I can certainly imagine how this still has a significant overhead compared to the native code. Does Alchemy 2 use some more general x86 sandboxing technique similarly to Google Native Client?
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  • TC expected speed figures?

    I want a drive I can access from a MBP via 802.11n around the house with a vaguely decent speed for wireless Movies etc.
    I also want to be able to connect the MBP to same network via Gigabit Ethernet to improve access time to the disk for more bandwidth hungry drive usage (like music projects, samples and video editing)
    I also want to be able to disconnect the USB drive about once or twice a month, so I can take it somewhere with my laptop, and be able to plug it straight into the MBP's USB 2.0 port, and access EVERYTHING away from my house!
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    How fast is the "real-world" Transfer Rate using a 3rd party *USB 2.0 drive plugged in the the TC's USB 2.0 socket*, via the TC's *Gigabit Ethernet* port to a MBP, with the USB 2.0 drive used as a *normal networked drive* (not using time machine, just for storage)?:
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    Is this anywhere near the real world transfer rate for the same 3rd party external USB 2.0 drive plugged straight into the Mac?:
    500G/1TB (SATA) External USB Drive -> Macbook Pro's USB Port
    How fast is the "real-world" Transfer Rate using a *USB 2.0 drive plugged in the the TC's USB2 socket* via 802.11n* as a *wireless networked drive* (not using time machine, just for storage)?
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    Also, these seems to be only partly answered in dribs and drabs, not in one clear answer...
    How fast is the "real-world" Backup Transfer Rate of TC with TM via 802.11n? (this may be slower than the above depending how much "thinking" the backup and overwriting of Time Machine takes)
    How fast is the "real-world" Transfer Rate using the TC as an *external wireless drive* (not backup) via 802.11n?
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    How fast is the "real-world" Transfer Rate using the TC as an external *Gigabit Ethernet drive* (not backup)? (this may be faster than above depending how much "thinking" the backup and overwriting of Time Machine takes)
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    Message was edited by: Nosirrah

    not a problem
    this board is for people with speed/conenction problems just like your original post whereas the lounge is more suited to your question
    If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • Not getting anywhere near the speeds I should be...

    For a very long time, most likely since we've had the service, I have gotten very poor speeds. Where we should be getting 512Kbps-1Mbps according to our HSI plan, the maximum speed I have ever gotten is and was 91Kbps. According to my router page(192.168.1.1) it should be862 Kbps down / 159 Kbps up. I have benchmarked it many times, and the average is 91kbps down 16kbps up. The DSL lines and my phone lines have been tested and are fine. 
    Heres from Speedtest.net a few minutes ago:
    And the Verizon Broadband Speed test:
    Analysis information:
    Checking for Middleboxes . . . . . . . . . . . . . . . . . . Done
    SendBufferSize set to [8192]
    running 10s outbound test (client to server) . . . . . 131.44Kb/s
    running 10s inbound test (server to client) . . . . . . 735.73kb/s
    ------ Client System Details ------
    OS data: Name = Windows 7, Architecture = x86, Version = 6.1
    Java data: Vendor = Oracle Corporation, Version = 1.7.0
    ------ Web100 Detailed Analysis ------
    Client Receive Window detected at 17424 bytes.
    Cable modem/DSL/T1 link found.
    Link set to Full Duplex mode
    No network congestion discovered.
    Good network cable(s) found
    Normal duplex operation found.
    Web100 reports the Round trip time = 178.62 msec; the Packet size = 1452 Bytes; and
    No packet loss - but packets arrived out-of-order 0.26% of the time
    This connection is receiver limited 33.05% of the time.
    Increasing the the client's receive buffer (17.0 KB) will improve performance
    This connection is sender limited 64.49% of the time.
    This connection is network limited 2.46% of the time.
    Web100 reports TCP negotiated the optional Performance Settings to:
    RFC 2018 Selective Acknowledgment: ON
    RFC 896 Nagle Algorithm: ON
    RFC 3168 Explicit Congestion Notification: OFF
    RFC 1323 Time Stamping: OFF
    RFC 1323 Window Scaling: ON
    Information: Network Middlebox is modifying MSS variable
    Server IP addresses are preserved End-to-End
    Information: Network Address Translation (NAT) box is modifying the Client's IP address
    Server says [XX.XX.XXX.XXX] but Client says [192.168.1.24]
    External IP is replaced with X's
    Not sure why the speeds are so unbearably low, and can Verizon fix this?

    Oh wow I can't believe I mixed those two up. Everything seems to make more sense now...
    Here's the transceiver statistics:
    Transceiver Statistics
    Transceiver Revision
    A2pB020b3.d20h
    Vendor ID Code
    4D54
    Line Mode
    ADSL_2plus
    Data Path
    FAST
    Transceiver Information
    Down Stream Path
    Up Stream Path
    DSL Speed (Kbits/Sec)
    862
    159
    Margin (dB)
    31.2
    40.0
    Line Attenuation (dB)
    26.0
    12.0
    Transmit Power (dBm)
    -1.0
    11.4
    I guess my only other question would be what should I make the buffer size for my PC then?

  • Lower than expected speed

    Hi
    When we signed up to BT a few months ago our estimated speed was 3.5mbps which is what we have been getting, however checking more recently it says we should get 11mbps, however we haven't had any increase in speed.
    Modem info:
    Modulation: ADSL2 PLUS
    Annex Mode: ANNEX_A
    Downstream Upstream
    SNR Margin: 11.2 5.9 db
    Line Attenuation: 51.0 30.2 db
    Data Rate: 3755 1062 kbps
    Max Rate: 4188 1068 kbps
    POWER: 0.0 12.3 dbm
    CRC: 4 0
    Is there anything we can/should do to try and get a speed closer to the 11.5mbps advertised?
    Thanks
    Chris

    BT BROADBAND AVAILABILITY CHECKER
    Telephone Number --- on Exchange BERMONDSEY 
    Featured ProductsDownstream Line Rate(Mbps)Upstream Line Rate(Mbps)Downstream Range(Mbps)Availability Date
    WBC ADSL 2+
    Up to 11.5
    7 to 16
    Available
    WBC ADSL 2+ Annex M
    Up to 11.5
    Up to 1
    7 to 16
    Available
    ADSL Max
    Up to 6.5
    5.5 to 8
    Available
    WBC Fixed Rate
    2
    Available
    Fixed Rate
    2
    Available
    Other Offerings
    Copper Multicast
    Available
    Not currently on the test socket, but we have tried it and the speeds were the same.

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