NSS 322 Mozy

Hello,
Installed one of these for a client with the intention of using the integrated Mozy for offsite backup. The initial setup went fine, we're a Mozy reseller so had setup an account for the device. Scheduled backups ran fine for about a week at which point it started acting really flaky. The shares we had selected for backup were no longer available on the Mozy screen, logging into the Mozy portal to do a restore showed some falls, but not all and files in vault eventually disappeared completely. Ended up removing the Mozy account so we could try to re-configure, but now when we try and access the Mozy portion of the device manager, we get a message that says invalid license key and it goes no further. This message is correct, we deleted the account with Mozy, but how do we get in to reset and try setting it up again? Rebooted the device with no change, it just sits there after the invalid license message apears and says loading data.

Support,
There is no easy way to accomplish this! But if you do a 10 second reset on the unit, this will erase the configuration file only. If you have a backup configuration before installing mozy settings, you can reload the configuration back into the box and will be running shortly. If you don't have a saved config before mozy you can just manually configure the unit. You would make sure you have screen shots of all shares, users, and any other important information. Shares are the most critical. After the ten second reset it will look as if all data has been deleted, this is just because the share name was wiped out on the reset. All you need to do is create new share - the share name has to be exact (MyShare). Then you will notice after the share is created data will show. Now manually place all other information back into NSS.
(10 second reset will delete configuration and should not mess with the Volume)
You can give Cisco Small Business Support Center a call and open a case-- if you don’t want to go this route I will be checking on an alternate solution if possible. 1-866-606-1866
For diaster recovery always make sure you have crital data backup to another storage device in case of failure or possible corruption.
Thanks,
Jasbryan
Cisco Support Engineer
.:|:.:|:.

Similar Messages

Cisco NSS 322 Bom

HI i want to order cisco NSS 322,when i was going to order it through the cisco dynamic configuration tool it has no any option to choose the
hard disk drivers & power adapters ,so please tell me how i order this NSS 322 with power adapter and hard disk drivers.also my bom is attach to this

The NSS300 Series Smart Storage skus are fixed configurations.
NSS322D00-K9 is a Smart Storage w/o hard drives. (Power adapter and drive trays included)
NSS322D02-K9 includes two 1TB hard drives (2TB raw capacity) (Power adapter and drive trays included)
NSS322D04-K9 includes two 2TB hard drives (4TB raw capacity) (Power adapter and drive trays included)

NSS 322 bricked

I obtained the NSS 322 unit today and attempted to update from the 1.0.0.0 firmware to the newer 1.3.0.5
After waiting for about an hour for it to restart, I connected a monitor to the VGA output to discover that it won't boot due to missing files.
How can I restore the boot file system to the device?
thanks
Peter

One of the great things about the NSS devices is that they are almost impossible to kill. (Not to say you can't kill them)
If you end up in this situation, you can do the following to restore the DOM
Call support and ask for a DOM image
Remove ALL HDDs from unit
Connect an external USB CD/DVD
Using a Linux live distrobution boot the NSS
Once the OS is loaded connect your USB stick with the DOM image
Mount the DOM from within the OS -- typically it comes in as an USB device like /dev/sdbTo find the mount points run 'mount' from a terminal window
Next, from a terminal window copy your good DOM image to the DOM device using 'dd' like this:~# dd if=/media/usb/my_stick/goodDOM.img of=/dev/sdb bs=512b
Once complete, reboot to into your nss.

Cisco NSS 322 not staying connected to Active Directory.

Hello,
We recently deployed a NSS 322 in our office, and connected it to our windows 2003 domain controller (running as a VM). It seems every morning that i need to log into the NSS 322 and reconnect to the active directory (Network Services -> Microsoft Networking). After i do this, everyone is able to connect to the shares on the NSS 322.
Just to add, we do not have any issues during the day with the active directory authentication, it seems to only occur over night when no one is using the shares.
Does anyone have any idea why this would be happening, or any solutions to resolve or minimize its occurrence.
Cheers,
Walter.

Hi,
Please maske sure you are running on the latest firmware 1.3.0.5 .(always make sure data is backed up)
Make sure write cache is disabled.(since it's VM)
Make sure the NSS time is pointed back to your PDC
We have a couple VM running 08 Server; hadn't run into any issues.
If this doesn't fix your issue, please call in for support 1-866-606-1866
Thanks,
Jason Bryant
Cisco Support Engineer

NSS 322 not accessible on my network, only Tonky ...?

Hello experts,
I have just installed my new NSS 322. (Great! Just bought it and just discovered Cisco is dropping it - so much for rewarding shareholder loyalty). Anyway, I expected to see NSS 322 (set to Raid 1) on my network (as per the NSLU2). But it's not there. I can access the NSS 322 using the webserver without problem. I am using windows (7 and XP) on my network. I presume I have not set it up correctly (although the workgroup name is correct - it's just that there's nothing I can copy the files to).
Could anyone out there help a damsel in distress, please?
Thank you.
Nicola

Regan,
I'm happy to hear that the issue was resolved. Cisco will continue to provide support for one year from the date of purchase as usual through the Small Business Support Center. The hardware warranty will be honored for five years from the date of purchase as well.
The NSS300 devices are manufactured by QNAP. QNAP will continue to update the firmware and provide support for Cisco customers that convert to the QNAP firmware. QNAP is constantly adding features to these devices and works very hard to make noticeable improvements to the functionality. You can find more information about the transition process at the following page: http://www.qnap.com/cisco.asp Note: It is not possible to revert back to the Cisco firmware once the QNAP firmware has been loaded.
My understanding is that QNAP provides excellent support and they also have a well established community forum which makes it very easy to find answers quickly.

Is it possible to install Microsoft Storage Server on Cisco NSS 322?

As the NSS 322 doesn't seem to support Microsoft Offline files (I've been told by Cisco support that this is a "common problem" with network-attached storage devices, but I've got offline files working OK with a basic linux box, so I don't believe this to be true), can we install a copy of MS Storage Server 2008 on it instead? Anyone have any experience with this?

I spoke with several Cisco Reps who directed me to purchase these products:
1x Small Business Network Storage Server NSS322
2x Small Business Router SMB|RV042 4PORT RT (one for our two person office on the East Coast & one for our Rep on the West Coast)
I was told this is what I needed to buy from Cisco to run:
Microsoft Windows Small Business Server 2008
Quick Books Enterprise
Can you tell me if:
1. I am suppose to install SBS2008 via a portable DVD drive on the NSS322, or if I have to work around this as outlined here:
http://www.techrepublic.com/blog/datacenter/two-ways-to-circumvent-the-dvd-drive-requirement-for-installing-windows-server-2008/324
2. If I have been misguided in my purchase & SBS2008 can not be run from the server I purchased from Cisco?
3.If I have not purchased the correct item from Cisco, which item should I purchase to run SBS2008 & QuickBooks?
I can not get in touch with a Cisco Rep at this moment b.c. of a technical issue... yikes!
Please advise, as I have little time to start setting up.

Unable to login cisco NSS 322

Hi,
We recently installed the smart storage nss322 and update the firmware to latest version (NSS322_FW_1.4.0.7).
Was configured with static IP network adress, network load balancing (with the second NIC), SSL access, was joined to domain, connected to AD for user access control to folders and only the sharing service was active, the rest is disabled (web, ftp, etc), basically because we use it to backup the network data. The rest of options have the default basic configuration. The Storage is operating and we can access to it from the network, write, read and delete files. The IP is alive and we can pinging without problems.
Suddenly, we cannot login into storage using web browser secure port.
When enter to the login screen, and insert user and password for the administrator user, the storage always ask to change the password (with any user from NAS or AD).
Username:
Password:
Application:
Administration
Language:
EnglishDeutschEspañolFrançaisItaliano日本語
SSL login
LOGIN
In the change password screen, we filled all the fields:
Change Password
To change your password, please fill out the form below:
Old Password
New Password
Verify New Password
and no matter the password that we write, we always receive the next message:
Update failed
Click "Go Back" to go back to the change password page.
And we cannot enter to administration panel.
So someone can help us?
Regards for all that want help us.

Patrico,
I like to add more details into this area. You can do as jason recommended to recovery the local administration password. However, there are two screen I can described as follow:
1. NSS Login screen: The NSS GUI only allowed the local account with admistration privilege to access and manage NAS's GUI. AD or NIS administration privilege is not as same as the local account. These account are not allowed to access the NSS GUI. There are two conditions that user will observed with login.
a. Invalid user account (username is no match with database): there is no account under that username in the database for local account, AD domain, or NIS domain. The GUI screen will give user the error message (red text above the username field)
b. Valid user account: any user account with administration privilege for local account can access to the NAS GUI. Any user account came from AD and NIS domain, included administration privilege in the domain, will redirected to the changed password screen.
2. Screen to change to a new password:
- This screen only changed the password for local user. The concept is for any user who access to the share/folder with their own password.
- Any user account imported from AD or NIS server will failed to change to new password due to another level of security at the main AD or NIS server. In this case, it required the IT person to change the password at the server location.
Bottom line, the screen to change to a new password is intended for local user who wanted a new password for access folders/shares via FTP, Samba, NFS for that user account.
Hope that helps!
Thanks,
-Clint

NSS 322 will not take 1.5 Firmware upgrade

I was shipped 1.0 firmware. Stepped up till I got to 1.5. Server hangs on uploading the 1.5 package. Says uploading but never does.
Thanks for looking.

I found the following which should help.
http://forum.qnap.com/viewtopic.php?f=11&t=58764
The suggestion is to upgrade manually following the directions found here
http://wiki.qnap.com/wiki/Manually_Updating_Firmware
Please take care if choose this option and read all details to ensure you do not have any issues.

How to make and schedule backup tasks for MySQL Databases

Has NSS 322 this functionality? If not, are there any packages to do dat? I can´t see the folders that contain MySQL Databases, so I can´t backup them.
Many thanks in advance for your support.

All of the MySQL databases are visable within the phpMyAdmin application. phpMyAdmin can export, import, manage the databases directly.
To use the remote replication feature from the GUI, you need the databases visible in a share. I'm sure that is possible through the CLI, but I'm not able to tell you how to do it. Maybe someone else on the forum can help provide a solution.
You can also use the rsync command in the CLI directly.
Did you find any ideas on the phpMyAdmin website? This must be a common task that someone has worked out a solution for.

Would trying to manually load NSS Internal PKSS #11 Module create a problem or would nothing happen without a filename in the load window under Security Devices?

Would clicking the load button while NSS Internal PKSS #11 Module is selected and accepting the pop-up window without filling in any more information create a problem for the Firefox 8 program?

Quote from: lcwhitlock on 04-April-14, 13:44:09
Hello darkhawk,
Thank you for the recommendation. I somewhat understand what a MS DOS disk is, but I'm not sure how to go about creating one. I've seen where you can use a program, like Rufus, to create a usb one - but I'm leery about using 3rd-party programs (especially ones I'm not familiar with). I've come across a couple of 'how-to' tuts, but they didn't clarify what files (if any) I would need to include on the disk (for my particular situation). Right now I don't have any blank cds, nor any extra flash/thumb drives - wish I did, but hadn't needed these for years. There has only been one other time where I needed to re-install Windows, but that was over 15 years ago - I did it through BIOS, reformatting my drives, and then reinstalled via the Windows XP disk. Windows 8 is an entirely different breed, which has left me feeling a bit stumped, at times. If there was a way I could perform it (successfully), similar to the first time I did it years ago, I'd give it a try - but at the same time, I'm a bit reluctant, because if it doesn't work, then I'm stuck without any internet access to get further help.
Ask and ye shall receive. This should be doable in Windows 7 and Windows 8 on another PC. I recommend using a USB Flash drive like in this tutorial, but I'm sure you could use something else.
If you want, you could also use Hiren's BootCD to make a bootable CD with many options and programs on it (I keep one, just for certain situations) that will allow you to do the same things.
http://www.hiren.info/pages/bootcd
Also very useful for sorting out virus's as long as it's downloaded and made on another PC that is virus free......

Send AT commands to Option iCON 322 3G Modem

I have an Option iCON 322 3G Cellular Modem and would like to check out the AT commands with it, but so far I haven't been able to get terminal to connect to the device. A guide says to use |ls -l /dev/tty*| to find my device locations, and here's what it shows for the modem:
crw-rw-rw- 1 root wheel 11, 8 Aug 15 20:51 /dev/tty.Icon322 App
crw-rw-rw- 1 root wheel 11, 6 Aug 15 20:51 /dev/tty.Icon322 Control
crw-rw-rw- 1 root wheel 11, 10 Aug 15 20:51 /dev/tty.Icon322 Diag
crw-rw-rw- 1 root wheel 11, 12 Aug 15 20:51 /dev/tty.Icon322 Modem
So I tried |screen /dev/tty.Icon322| but it just says "Cannot exec '/dev/tty.Icon322': No such file or directory."
Can anybody help?
Message was edited by: Varlos

I finally figured it out, I had to do screen /dev/tty.Icon322 Control to get it to work.

After Update, cannot delete files from nss volumes

Not sure if this is the same problem caused by the SLES11 upgrade, but after running all the upgrades on an OES11 system, I can see all the nss volumes of the upgraded servers from workstations using the Novell client, and I can copy or create files on these volumes. However, I cannot delete any files, they disappear from the workstation windows explorer when they are "deleted", but an f5 promptly shows the files are still there. I can go into the server as root, and delete the files under Linux with no problems, so this part is working OK.
I am running Novell 11.1 patch 1, and this problem has only been noticeable after the update installation.
I have supervisor rights to the volumes and files, and if I additionally set all the other file rights, I am still unable to delete the files.
Anyone got any ideas?
Cheers.
ChasR

Originally Posted by chas
Not sure if this is the same problem caused by the SLES11 upgrade, but after running all the upgrades on an OES11 system, I can see all the nss volumes of the upgraded servers from workstations using the Novell client, and I can copy or create files on these volumes. However, I cannot delete any files, they disappear from the workstation windows explorer when they are "deleted", but an f5 promptly shows the files are still there. I can go into the server as root, and delete the files under Linux with no problems, so this part is working OK.
I am running Novell 11.1 patch 1, and this problem has only been noticeable after the update installation.
I have supervisor rights to the volumes and files, and if I additionally set all the other file rights, I am still unable to delete the files.
Anyone got any ideas?
Cheers.
ChasR
I had a similar problem at updating with SP3 on SP4. It was similar, that permission ERASE is not applied to all trustees working through ncp in spite of the fact that it was available.
Has solved a problem that has redefined this permission for trustees on all catalogues.

Java 8 64 bit on Windows with NSS for FIPS 140 compliance

I have asked this question on Stackoverflow but I am beginning to think that this may be a better forum to ask.
According to JEP 131, Java 8 should provide a PKCS#11 Crypto provider for 64 bit Windows: https://blogs.oracle.com/mullan/entry/jep_131_pkcs_11_crypto.
With that in mind, I downloaded and built both 32 and 64 bit versions of NSS with NSPR using these instructions: https://developer.mozilla.org/en-US/docs/NSS_Sources_Building_Testing
I downloaded Java 8 for Windows 64 build b118, configured the java.security file and created a nss.cfg file:
Excerpt from java.security file:
security.provider.1=sun.security.provider.Sun
security.provider.2=sun.security.rsa.SunRsaSign
security.provider.3=sun.security.ec.SunEC
security.provider.4=com.sun.net.ssl.internal.ssl.Provider SunPKCS11-NSS
security.provider.5=com.sun.crypto.provider.SunJCE
security.provider.6=sun.security.jgss.SunProvider
security.provider.7=com.sun.security.sasl.Provider
security.provider.8=org.jcp.xml.dsig.internal.dom.XMLDSigRI
security.provider.9=sun.security.smartcardio.SunPCSC
security.provider.10=sun.security.pkcs11.SunPKCS11 /devel/nss.cfg
From my nss.cfg file:
# Use NSS as a FIPS-140 compliant cryptographic token
# SunPKCS11-NSS
name = NSS
#32 bit
#nssLibraryDirectory = C:\devel\nss\nss-3.15.3.1\dist\WINNT6.1_DBG.OBJ\lib
#64 bit
nssLibraryDirectory = C:\devel\nss\nss-3.15.3.1\dist\WINNT6.1_64_DBG.OBJ\lib
#non FIPS
#nssDbMode = noDb
#attributes = compatibility
#FIPS
nssSecmodDirectory = c:\devel\fipsdb
nssModule = fips
I ran the test suite that comes with NSS and it looks like all of the encryption/decryption tests passed (did have some issues with the tests that required hostname/domainname but that has to do with the Windows environment).
So here is the problem. I run my test encryption app on Java 7 32 bit with the 32 bit version of NSS and everything works great. When I attempt to run Java 8 64 bit with 64 bit NSS I get the following error:
java.security.ProviderException: Could not initialize NSS
at sun.security.pkcs11.SunPKCS11.<init>(SunPKCS11.java:212)
at sun.security.pkcs11.SunPKCS11.<init>(SunPKCS11.java:103)
at sun.reflect.NativeConstructorAccessorImpl.newInstance0(Native Method)
at sun.reflect.NativeConstructorAccessorImpl.newInstance(Unknown Source)
at sun.reflect.DelegatingConstructorAccessorImpl.newInstance(Unknown Source)
at java.lang.reflect.Constructor.newInstance(Unknown Source)
at sun.security.jca.ProviderConfig$2.run(Unknown Source)
at sun.security.jca.ProviderConfig$2.run(Unknown Source)
at java.security.AccessController.doPrivileged(Native Method)
at sun.security.jca.ProviderConfig.doLoadProvider(Unknown Source)
at sun.security.jca.ProviderConfig.getProvider(Unknown Source)
at sun.security.jca.ProviderList.getProvider(Unknown Source)
at sun.security.jca.ProviderList.getIndex(Unknown Source)
at sun.security.jca.ProviderList.getProviderConfig(Unknown Source)
at sun.security.jca.ProviderList.getProvider(Unknown Source)
at java.security.Security.getProvider(Unknown Source)
at sun.security.ssl.SunJSSE.<init>(Unknown Source)
at sun.security.ssl.SunJSSE.<init>(Unknown Source)
at com.sun.net.ssl.internal.ssl.Provider.<init>(Unknown Source)
at sun.reflect.NativeConstructorAccessorImpl.newInstance0(Native Method)
at sun.reflect.NativeConstructorAccessorImpl.newInstance(Unknown Source)
at sun.reflect.DelegatingConstructorAccessorImpl.newInstance(Unknown Source)
at java.lang.reflect.Constructor.newInstance(Unknown Source)
at sun.security.jca.ProviderConfig$2.run(Unknown Source)
at sun.security.jca.ProviderConfig$2.run(Unknown Source)
at java.security.AccessController.doPrivileged(Native Method)
at sun.security.jca.ProviderConfig.doLoadProvider(Unknown Source)
at sun.security.jca.ProviderConfig.getProvider(Unknown Source)
at sun.security.jca.ProviderList.getProvider(Unknown Source)
at sun.security.jca.ProviderList$ServiceList.tryGet(Unknown Source)
at sun.security.jca.ProviderList$ServiceList.access$200(Unknown Source)
at sun.security.jca.ProviderList$ServiceList$1.hasNext(Unknown Source)
at javax.crypto.KeyGenerator.nextSpi(KeyGenerator.java:323)
at javax.crypto.KeyGenerator.<init>(KeyGenerator.java:158)
at javax.crypto.KeyGenerator.getInstance(KeyGenerator.java:208)
at STSAESEncryption.generateKeyWithGenerator(STSAESEncryption.java:74)
at Main.main(Main.java:24)
Caused by: java.io.IOException: %1 is not a valid Win32 application.
at sun.security.pkcs11.Secmod.nssLoadLibrary(Native Method)
at sun.security.pkcs11.Secmod.initialize(Secmod.java:210)
at sun.security.pkcs11.SunPKCS11.<init>(SunPKCS11.java:207)
... 36 more
Has JEP 131 been implemented with Windows/Java 64 bit as of b119? If so has it been verified to work with NSS or should I submit a bug report? I did download the code and the error is occurring in the following block of code at the line in bold (also with the arrow by it):
public synchronized void initialize(DbMode dbMode, String configDir,
        String nssLibDir, boolean nssOptimizeSpace) throws IOException {
        if (isInitialized()) {
            throw new IOException("NSS is already initialized");
        if (dbMode == null) {
            throw new NullPointerException();
        if ((dbMode != DbMode.NO_DB) && (configDir == null)) {
            throw new NullPointerException();
        String platformLibName = System.mapLibraryName("nss3");
        String platformPath;
        if (nssLibDir == null) {
            platformPath = platformLibName;
        } else {
            File base = new File(nssLibDir);
            if (base.isDirectory() == false) {
                throw new IOException("nssLibDir must be a directory:" + nssLibDir);
            File platformFile = new File(base, platformLibName);
            if (platformFile.isFile() == false) {
                throw new FileNotFoundException(platformFile.getPath());
            platformPath = platformFile.getPath();
        if (configDir != null) {
            File configBase = new File(configDir);
            if (configBase.isDirectory() == false ) {
                throw new IOException("configDir must be a directory: " + configDir);
            File secmodFile = new File(configBase, "secmod.db");
            if (secmodFile.isFile() == false) {
                throw new FileNotFoundException(secmodFile.getPath());
        if (DEBUG) System.out.println("lib: " + platformPath);
--->   nssHandle = nssLoadLibrary(platformPath);
        if (DEBUG) System.out.println("handle: " + nssHandle);
        fetchVersions();
        if (supported == false) {
            throw new IOException
                ("The specified version of NSS is incompatible, "
                + "3.7 or later required");
        if (DEBUG) System.out.println("dir: " + configDir);
        boolean initok = nssInitialize(dbMode.functionName, nssHandle,
            configDir, nssOptimizeSpace);
        if (DEBUG) System.out.println("init: " + initok);
        if (initok == false) {
            throw new IOException("NSS initialization failed");
        this.configDir = configDir;
        this.nssLibDir = nssLibDir;
Any help or advise about filing a bug report would be appreciated.
Thanks,

Had a few similar short system freezes, after installing Windows 8 x64 on 13” MacBook Pro Mid-2010 with BootCamp 5.0.5033.
There is a suggestion that DisableDynamicTick may fix the problem: https://discussions.apple.com/message/21565295#21565295. There were similar topics at Microsoft forums: 1, 2, 3. It was said “that this will likely reduce system battery life, so it should be undone when you update your Windows build or if it doesn't resolve your issue”, and that “this problem is resolved in the release versions of Windows 8”.
Another possibility is that there is indeed a buggy driver, within BootCamp 5.0.5033, or a 3rd party, like a wireless network driver in the following case http://answers.microsoft.com/en-us/windows/forum/windows_8-performance/system-fr eeze-randomly-after-installing-windows-8/49488183-26cf-4389-af21-a85dc366c99a?pa ge=2#LastReply.
The problem has been noticeable on my MacBook, but not annoying enough yet to spend time troubleshooting. If you find a robust solution, using the links above or other method, it would be interesting to know.
HTH

I am working on a MacBook Pro (13-inch, Mid 2009) with boot camp running Windows 7 pro 64-bit. Windows crashes quite often now-a-days and I need to get this fixed. I heard that updating boot camp can help. Currently I am running Version 3.0.4 (322).

I need to know which update(s) I can apply to help stabalize the system.

Typing the body of the thread message in the title, huh? -)
I am working on a MacBook Pro (13-inch, Mid 2009) with boot camp running Windows 7 pro 64-bit. Windows crashes quite often now-a-days and I need to get this fixed. I heard that updating boot camp can help. Currently I am running Version 3.0.4 (322).
Only Apple could hamstring and tie Mac OS to Windows. There isn't any other than whether you can download the drivers into Windows (you can) but Apple puts a block on the installer setup even if your mac does not support it.
Windows 7 needs at least Boot Camp 3.1 and 3.3 is what you should already have. And you are not getting security updates if you don't have at least 10.6.8 as was pointed out. --- you arent using Software Update as you should. And you should backup and clone Mac (and Windows) as well.
You need Mountain Lion to use Boot Camp 5.x which supports Windows 7 & 8 and 64-bit.
I would upgrade to Lion if you can realizing that Rosetta and PowerPC are no longer supported though.
Mac 101: Using Windows on your Mac via Boot Camp
https://support.apple.com/kb/HT1461
http://www.apple.com/support/bootcamp/
Helpful Apple Support Resources (Forum Overview)
Boot Camp Support
Boot Camp Manuals
Boot Camp 5.0 Drivers
http://support.apple.com/kb/DL1638
Frequently asked question
http://support.apple.com/kb/HT4818
http://manuals.info.apple.com/en_US/boot_camp_install-setup_10.7.pdf
http://manuals.info.apple.com/en/Boot_Camp_Install-Setup_10.6.pdf
http://manuals.info.apple.com/en/Boot_Camp_Install-Setup_10.6.pdfcreate a Windows support software (drivers) CD or USB storage media
http://support.apple.com/kb/HT4407
The Boot Camp Assistant can burn Boot Camp software (drivers) to a DVD or copy it to a USB storage device, such as a flash drive or hard drive. These are the only media you can use to install Boot Camp software.
https://support.apple.com/kb/HT4569
http://manuals.info.apple.com/en_US/boot_camp_install-setup_10.8.pdf
Instructions for all features and settings.
Boot Camp 4.0 FAQ Get answers to commonly asked Boot Camp questions.
Windows 7 FAQ Answers to commonly asked Windows 7 questions.
http://www.apple.com/support/bootcamp/
Is there a download of the Boot Camp 5 Support Software if I'm not using OS X Mountain Lion v10.8.3?
Yes, you can download the Boot Camp 5 Support Software here.
http://support.apple.com/kb/DL1638
How do I use the Boot Camp 5 Support Software I downloaded from the web page?
The download file is a .zip file. Double click it to uncompress it.
Double-click the Boot Camp disk image.
Copy the Boot Camp and "$WinPEDriver$" folders to the root level of a USB flash drive or hard drive that is formatted with the FAT file system (see question below for steps on how to format).
Install Windows, leaving the flash or hard drive attached to the USB port of your Mac.
Installation of the drivers can take a few minutes. Don't interrupt the installation process. A completion dialog box will appear when everything is installed. Click Finish when the dialog appears.
When your system restarts your Windows 8 installation is done.
Note: If the flash drive or hard drive was not attached when you installed Windows and was inserted after restarting into Windows 8, double-click the Boot Camp folder, then locate and double click the "setup.exe" file to start the installation of the Boot Camp 5 Support Software.
How do I format USB media to the FAT file system?
Use Disk Utility to format a disk to use with a Windows computer. Here's how:
Important: Formatting a disk erases all the files on it. Copy any files you want to save to another disk before formatting the disk.
Open Disk Utility.
Select the disk you want to format for use with Windows computers.
Click Erase, and choose one of the following from the Format pop-up menu:
If the size of the disk is 32 GB or less, choose MS-DOS (FAT).
If the size of the disk is over 32 GB, choose ExFAT.
Type a name for the disk. The maximum length is 11 characters.
Click the Erase button and then click Erase again.
Which versions of Windows are supported with Boot Camp 5?
64-bit versions of Windows 8 and Windows 7 are supported using the Boot Camp 5 Support Software. If you need to use a 32-bit version, you need to use Boot Camp 4 Support Software, and you must use Windows 7. 32-bit versions of Windows 8 are not supported via Boot Camp. For a complete list of Windows OS support, click here.

Time Machine, Mozy and external drives? Somehow I lost 300GB of data! :(

Hello:
I have 2 external 500 GB hard drives. One a USB drive used for Time Machine, the other a firewire 800 drive I use for HD video/iMovie files and editing. I also have Mozy (online backup service) installed and running in the background. Not sure what updates I have been running, but about 2 weeks ago I would start getting the spinning color wheel or "spinning beach ball of death" where the mouse pointer/curser would not return. All I could do to recover was hold the iMac power button dow to issue a hard reset. After several occurrences of this event I started yanking my peripheral devices and it seemed to be caused by one if not both external hard drives. 'Cause when I unhooked them, the busy curser went away. Anyway, after this happened for a few days then my external hard drives started randomly un-mounting. Eventually the firewire drive would never remount. WelI, I yank the drive out of the case it was in and put it in another case thinking maybe the external case has gone bad... the strange thing, I could still see the drive in "System Profiler" but it would never mount, even did a PRAM reset. Anyway, I got it in another case, USB only, and it showed up in "Disk Utility" but when I checked it, is said the file structure was bad and couldn't be repaired. So I had to reformat it. Now I'm trying to download 300GB from Mozy because the DVD option from them (Mozy) will cost over $200 (this is what they are charging for the DVD retrieval option)... BTW, the free download retrieval option keeps bombing out on me too, so now I'm not sure I will ever get my files back. Oh well... does anyone have a clue what may have happened here so I don't get in this predicament again... we can start with me not screwing things up but beyond that? Oh, I did hot plug the USB and firewire drives and got warnings about un-mounting first, but with a spinning color wheel I could not do anything like that. Sorry this is partially a vent post. This makes me disappointed in Apple and/or Mozy. This was my first Apple computer purchase and had hoped for something more robust. I can get this same treatment with a PC... at least with a PC I am a little better prepare, I expect this to happen. Anyway I'm done, for now.
mn3

mn3:
I'm sorry to hear about all your troubles!
In the future, if you have an issue that occurs twice or more in a short period of time, you need to start looking at what's going wrong so you can keep things safe.
With regard to those external drives:
You may want to invest in the application Disk Warrior; it can repair many errors that Disk Utility isn't able to touch.
Odds are what happened is you thoroughly corrupted the directories on the drives by yanking the USB cords instead of ejecting them properly. If the directory is corrupted, it's no easy task to get the data saved!
A few questions about the drives:
1) What are the brand names?
2) Have you used these drives with other machines in the past?
3) Do the drives have their own power supplies?
4) Were they connected directly to the iMac?
Some questions about your computer:
1) Have any other peripherals caused you troubles?
2) How large of a hard drive does the computer have & how much space is free?
3) How old is the iMac?
4) Do you have the original install discs?
Lots of questions, but the answers should be helpful.
~Lyssa

NSS 322 Mozy

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