NSS3000 Not able to log in to the NAS management

Hi,
Somehow I am not able to login as admin on the NAS management interface.
I tried all my possible admin passwords but no one is letting me in. This is odd!
I tried to reset the network settings to default, but then the hostname changed to default and as a result I lost all the filesharing. My files are trapped inside the box.
So what can I do about this without loosing files?
Thanks for any advice!

The backup builds up a file to about 260 GB and then it starts to build up the file again and again. This process is taking many days! Finally it stops when the file is about 30-60 GB. So it seems that there is a problem with the scheduled backup as well.
When I open the backup the ".config" folder is present. Inside the folder there are 4 files:
- exports
- ftp_shares
- smb.conf
- version
I assume this is my original configuration.
If I look at a one year old backup these files are completly the same. No changes.
Today I removed all 4 discs from the box and then I tried a network reset and a box reset. I am still not able to log in to the web admin interface. I am trying to log in with the default username "admin" and the default password "admin". But the browser is not letting me to log in. I have tried to log in via the Internet Explorer, Google Chrome and with the Mozilla Firefox. All with the same results. Internet Explorer let me try to log in only 3 times before it throws me a log in fault message. The two other browsers let me try to log in as many times as I want.
Then I tried to FTP the box with success. The default admin username and password has been reset for the FTP service. This is really strange! But of course no files available.
Is there a jumper inside the box or a procedure that can do a complete reset of the box?
Or is it someone that would like to sell me a used box that is working so I can recover my files?
I tried to call the CISCO small business support phone but they just telling me that this product is end of life and they refuse to help me. I asked them if I can buy a service agreement for this box but CISCO is refusing to offer like this support. I am really dissappointed of the support that CISCO is giving in this case!
Any suggestion or help is very appreciated!

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