NSS6000 "Firmware Update Error: The firmware image file is corrupt."

Hello All,
I've recently run into a problem trying to update the firmware on our NSS6000 to either 1.20.1 or 1.21.0. We are currently running 1.16-3.
Each time after I click "Upgrade Firmware", the upgrade fails with the same error: "Firmware Update Error: The firmware image file is corrupt. Obtain another copy of the file and try the firmware upgrade again".
I've tried re-downloading the NSS6000_FW_1.20.1.tar.gz and NSS6000_FW_1.21.0.tar.gz several times from multiple PCs, and using multiple browsers. I've tried several combinations of Windows Server 2003R2, Windows Server 2008R2, Windows 7, and Firefox, Chrome, and IE 8/9.
The downloads all appear to be fine, and they all can open/extract with 7-zip without issue. The file sizes are always the same.
No combination of OS/Browser yields a different result on the upgrade attempt either.
I tried renaming NSS6000_FW_1.21.0.tar.gz to NSS6000_fwupgrade_0121.tar.gz to match the convention used in early versions (thinking that the extra "."'s could be the issue) but no luck either.
I was able to successfully re-apply the NSS6000_fwupgrade_0116.tar.gz firmware without any issues at all.
A strange thing I noticed, though, was on the "The system will reboot now. Please close your browser." window, it shows the device as an "NSS2000 2-Bay Gigabit Network Storage System" (please see attached screenshot). I'm chalking that up to a simple reusing-the-same-web-code issue rather than the root of the problem, but thought I should mention that as well.
Has anyone else run into this issue, or have any suggestions for workarounds in order to successfully upgrade the FW on this device? Thanks in advance for any suggestions.

Hi,
Not sure what is going on i haven't see the issue you are having, can you try downloading both images at a different location; instead of behind your router. Also upgrade to .20 and then .21. Im pasting the release notes upgrades step.
When upgrading the firmware from v1.12 to v1.14, v1.12 to v1.20.1, or v1.12 to
v1.21.0 the Configuration GUI displays a "Programming images.." message
for more than 12 minutes (the time it takes to upgrade the firmware is
usually 5 to 10 minutes).
The workaround is to wait at least 15 minutes to complete the upgrade and
then power cycle the NSS by removing the power cord. Do not try and
access the Configuration GUI during this time. (CSCsx17923) When upgrading the firmware from v1.12 to v1.14, v1.12 to v1.20.1, or v1.12 to
v1.21.0 the Configuration GUI displays a "Programming images.." message
for more than 12 minutes (the time it takes to upgrade the firmware is
usually 5 to 10 minutes).
The workaround is to wait at least 15 minutes to complete the upgrade and
then power cycle the NSS by removing the power cord. Do not try and
access the Configuration GUI during this time. (CSCsx17923)
If this don't help you might have to give us a call @ 1-866-606-1866 and open a support case.
Thanks,
Jasbryan
Cisco Support Engineer

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