NSU Unable to Retrive Device information

I have nokia E71.  I want to update my mobile software. so  i have downloaded NSU yesterday. & after that i start PC SUITE & set mobie on GENERAL mode.And  it connected but wen i start to update it shows error that  :" Unable to retrieve device information " . Here is the screen shot. so plese solve my problem!!!what to do ??
Attachments:
Nokia12.png ‏46 KB

Hello, i know this a few minutes laiter but, guess what, i never unplugged the cable or closed the updater application and now its updated despite what the progtam pretened to tell me. in some kind of weird way it updated the phone. Don't ask me how or why. let Nokia sort it out. My advice, let it stay at the error message and keep the cable connected for about 30 min. that is basicly what happened.
Message Edited by rockzor on 05-Aug-2008 07:50 PM

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