Ntdll.dll application error makes itunes crash

Question

Itunes keeps crashing every 30 minutes to 2 hours since more than 2 years now (!!)
according to the event log of XP there's an application error in module ntdll.dll
I have searched the internet for quite some time for a fix for this problem but there doesn't seem to be a clear one.
Help would be really appreciated!
Message was edited by: marcbolan
Message was edited by: marcbolan

Answer 1

Okay ... not the malware thing that was causing trouble at the beginning of the year. (On the other hand, as well as citing ntdll.dll, that used to always stop people from launching iTunes and quicktime.)
It's relatively rare to see ntdll.dll show up in this context (and probably even rarer to see it only cropping up sometimes), so we'll proceed on a basic principles troubleshooting basis.
ntdll.dll is one of the core Windows operating system files related to handling drivers, so we'd better check on driver, firmware and so forth.
If you've got a name-brand PC, check first at the Manufacturer's website for drivers, firmware and BIOS for your system. If you've added third-party components to the system since then, check for driver updates for those components at the component-manufacturer's website.
If you've got a custom/homw-built system, check at the manufacturer's webpages for drivers/firmware/BIOS for the various components. There's some advice in the following document:
[Updating the drivers on your Windows PC|http://support.apple.com/kb/HT1768]
If you update, does iTunes seem more stable for you? (A bit tricky to tell, of course, given that it doesn't happen right away.