Number 2 key(with "at" symbol) is not working......

Hi,
i am using HP 15-d006tu Notebook PC with windows 8 os.
Recently i started facing a serious problem ie key with numer 2 and at symbol is not working. my model is having numeric keypad so i can type 2 with that but i am not able to type at symbol. Finding it really hard to copy paste the email addresses or the symbol alone. i checked whether it is jammed or something like that but nothing is there and its pressing like anyother key but when i press that key nothing is happening.
kindly let me know whether it is a hardware issue or some virus or something like that????
Should i take my device to the service center and change the entire keypad???
Really finding this problem a big headache. Its not even 1 year since i bought this laptop.
Please please guide me.....
Thank in advance
Jobin

Hi
Did you try connecting to USB keyboard and check?
Shut down the notebook
unplug the AC Adapter
Disconnect all the external peripheral devices
then remove the battery
Hold down the Power button for 30 seconds
Re-insert the battery and plug in the AC Adapter
Tap away at the ESC key as you start the notebook to see if this will launch the Start-up Menu
then select F10 to enter the bios menu
Press F5 to load the defaults ( this is sometimes F9, but the menu at the bottom will show the correct key )
use the arrow keys ( assuming they work in this menu ) to select 'Yes' and hit enter
Press F10 to save the setting and again use the arrow keys to select 'Yes' and hit enter.
If that doesn't resolve the problem, then it's probably hardware issue,
You can confirm it by testing keyboard from BIOS:
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c03467259
Contact HP in your region:
http://www8.hp.com/us/en/contact-hp/ww-contact-us.html
Regards,
++Please click KUDOS / White thumb to say thanks
++Please click ACCEPT AS SOLUTION to help others, find this solution faster
**I'm a Volunteer, I do not work for HP**

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From: Andy_DeWees<[email protected] du>
To:novell.support.zenworks.endpoint-security-management
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