Number billed for 3 months

Hi -
We've been using Skype for years. Love it.
Recently we were billed for 3 months for our online number. We received no email notification in advance so that we could choose the 12 month option, which is less expensive.
When we click on some of our account information we get a message that "We're sorry we didn't find any information about your subscription. Please try again later."
How do we change from the more costly 3-month renewal of our online number to the 12-month renewal?
Thanks for your help!
Doug and Connie

I had the exact same problem.  Customer service cancelled my 3 month order, set the expiry on my current Skype number to Aug 1 , and told me i can renew it manually for one year only AFTER it expires Aug 1 - will get the same phone number back... so they say....  hope important calls don't come in between the expiry and my re-instatement ... they said it was a software glitch--- previous post---  
NormanM Moderator
Posts: 5,960
Kudos: 689
Solutions: 675
Registered: ‎24-06-2011
Re: Skype Number rate increase in 2013?? [ Edited ]
Options 
yesterday - last edited yesterday
davef wrote:
1. For many years, each April i paid $35 Cdn for a Skype number in the USA.  Suddenly if find i was charged $20 for 3 months begining April 2013.
2. No sign of any 50% reduction; i also have a subscription for US/Canada unlimited for $8.53 each 3 months.
Hello,
1. There has been no change in Skype Number prices - $60/12months, $18/3months.
2. or discounts -
FAQ:
You can also get a discount on your Skype Number when you buy a subscription. Just make sure your subscription is active before you buy your Skype Number and you’ll get either:
A 33% discount if you buy a Skype Number for 3 months
A 50% discount if you buy a Skype Number for a year

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