Number keypad will not work in fillable forms.  The numbers on the keyboard work fine.  Any ideas?

I have a couple of customers who can not type numbers into a fill-able form only when using the number pad.  It works fine when entering numbers from the main keyboard.
It's not the NumLock Key.  I have also tried setting the Touch Mode to Never.  Any thoughts?
Windows 7, Reader XI, IE11

Reset PRAM.   http://support.apple.com/kb/PH6478
Reset SMC.      http://support.apple.com/kb/HT3964
Choose the method for:
"Resetting SMC on portables with a battery you should not remove on your own".

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