Number of Creative Cloud locations.

Can any one team member (3 designer in team) use Creative Cloud in more than one location and on more than one Mac?

Hi [email protected],
Please refer the kb: http://helpx.adobe.com/creative-cloud/help/install-apps.html .
Regards,
Romit Sinha

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Serial number from creative cloud

I downloaded the adobe creative cloud (free) and then downloaded the premiere pro CC and after effect CC for 30 days trial. However, when the time expired and I tried to activate it by paying that monthly payment, it told me to have a serial number. Where is the serial number for creative cloud? I downloaded it from Internet and it might had an email with the serial number, but I may deleted it. How should I request to resend the serial number to me, or how should I find it online?

Welcome to Adobe Forum,
Creative cloud do not need a serial number. it will be using your Adobe ID on which you have purchased the creative cloud membership.
So you need to login with your Adobe ID and password to activate the cloud membership.
Log out & log back in of the CC Desktop App.
In case it is not signing in successfully please try the following:
I don't know which operating system you are working on so i am giving you some steps windows and MAC OS:
   Windows:
   In windows 7 navigate to following location:
     /windows/system32/drivers/etc
   1. look out for "Hosts" file
   2. Open it with notepad
   3. Check if you have any entry for Adobe
   4. Remove the entries and try again launching any product from CC
   On Windows XP navigate to following location:
   \windows\system32\drivers\etc
   1. look out for "Hosts" file
   2. Open it with notepad
   3. Check if you have any entry for Adobe
   4. Remove the entries and try again launching any product from CC
   Mac:
   1. Please click on "Go" and navigate to /private/etc
   2. Open "hosts" file and check out for any entries for Adobe.com
   3. Remove the entries and save the file
   4. try again launching any product from CC
You can refer :
http://helpx.adobe.com/creative-cloud/kb/ccm-prompt-serial-number.html
http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-i ssues.html.
Please let us know if it worked.
Regards,

Is there any license number on Creative cloud apps?

I am not able to find any license number for the downloaded apps in Creative cloud. When I open the software it says demo mode only- and that I have got 20 days left. It´s no license to find in my account info- only the receipt for the Creatice cloud plan. What happens after one month- can I use the apps in demo mode for one more month??
Regards
Tor Jessen

Hello David, and thank you for your answer. When cliking on that button I am asked for the product #. I do not have any. I have purchased the Creative Cloud membership, and was told I could use any of the tools downloaded from the Cloud Client. The apps I download are then only trial- and it tell me it is activated but I still have the trial issue with number of days left.
Log in to my account I find my account info but no license #.
Regards
Tor
Den 26. mai 2012 kl. 00:41 skrev David__B:
Re: Is there any license number on Creative cloud apps?
created by David__B in Adobe Creative Cloud - View the full discussion
Hi Playcreate,
The programs license off of your Adobe ID. When you launch the products it there should be a button that says "License This Software", after clicking that and signing in with your Adobe ID you should be all set.
http://forums.adobe.com/servlet/JiveServlet/downloadImage/2-4440342-200072/450-362/license _software2.jpg
-Dave
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Serial-Number for creative Cloud

Hi,
I purchased Creative Cloud some days ago, and I can´t get through to the programs without having a serial number. But I know I´m not supposed to need one.
I asked the support team for help, and they said i should do this:
Open a Finder window. Choose Go > Go To Folder.
Type /etc hit return, find Hosts file in etc folder and copy it to Desktop
Right click the Hosts in etc folder and click on Move to Trash.
Open the Hosts file which is copied on the Desktop.
Or you can look for the entry 127.0.0.1 activate.adobe.com and delete this text.
But I can´t find the folders on my mac. Where do I go in my finder, to find this folder?
I downloaded a trial version before I bought Creative Cloud. May that cause any problems?
I have a macbook pro, prosessor 2.2 GHZ Intel Core i7, version 10.8.2.

Thank you for the reply!
Okey, I tried to delete the one line the other guy told me to delete. And now it looks like this. should I delete all of them?
Is there something else I should delete? Because it is still not working.
Should I have copyed it to the desktop as the other guy wrote?

Adobe muse and serial number from creative cloud?

Hello I have bought Adobe Muse, and when I try to start it. Adobe whants me to write down a Serial Number. Where can i find that?

Ask for serial number http://forums.adobe.com/thread/1234635 has a FAQ link
or
A chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html

Lightroom Serial Number in Creative Cloud

I have been using Lightroom everyday with no problem then today it has started up as if it is loading for the first time & asking for a serial number. I am using the Creative Cloud for Photographers & I don't seem to have a serial number. can anyone help?

There is no serial number for any Cloud apps. They are activated via your Adobe ID.
Close PS and Lightroom.
In the Cloud desktop app, try signing out of your Adobe account then signing back in. See if it makes any difference to Lightroom being recognized as licensed under your Adobe ID.

Serial Number Required - Creative Cloud Subscription is Active!

I am getting very frustrated! I just paid for a Creative Cloud subscription three days ago. I have the Adobe Application Manager on my computer and it is working smoothly for several programs. However, when I try to use Photoshop, it requires me to license the product. I sign in with my Creative Cloud subscriber email, and it asks for a serial number (which, of course, I don't have).
I've seen lots of people posting about this problem, but no solution. Is Adobe addressing this? Photoshop was one of the main reasons that I got this subscription! I don't want to waste my money on a program I cannot use.
Any help is greatly appreciated!

Lets try two more steps to fix the problem.
First run the Adobe Cleaner Tool.
You can download it from here http://www.adobe.com/support/contact/cscleanertool.html.
In the drop-down in the top right select Creative Cloud and then highlight Creative Cloud Installer.
Now click on the Cleanup selected button.
Next install the Adobe Application Manager (AAM) for Mac.
You can get it from here http://www.adobe.com/support/downloads/detail.jsp?ftpID=4774.
Launch AAM and sign in with your Adobe ID.
This is removing the Creative Cloud applet that AAM uses and then re-installing AAM. This does not affect the install of Photoshop and Illustrator.

I need my serial number adobe creative cloud that acquired

My name is Emmanuel Paredes Villegas and bought a membership of Adobe Creative Cloud on March 1. Today I want to use the software on a second computer I bought and asks me the serial number, which I can not find it anywhere.
I can provide it.
My id is adobe
el.manu @ me.com
thanks

Hi El Manu,
Welcome to the Adobe Forums,
You have activated it two times,one activation was done today.
if it is asking for serial number then please follow http://helpx.adobe.com/creative-cloud/kb/ccm-prompt-serial-number.html.
Hope it helps you.
Regards,
Rajshree

Order Number Adobe Creative Cloud

I need to cancel my membership subscription (annual) from Creative Cloud, and I need the order number, but I have not found it in anyplace.
How can I get my order number (Payment Request) from Adobe CC? I lost my email confirmation with this information.
Thanks.

Hi elielgvs,
Welcome to Adobe Forum.
I am reproducing a portion of the link : http://helpx.adobe.com/x-productkb/policy-pricing/adobe-stores-online-order-payment-faq.ht ml under the Tab
How do I find my order number?
Your order number is included in your order confirmation e-mail. You can also visit theAdobe Store for your country, sign in to your account, and click My Orders
I under stand that you would like to cancel the subscription, please view http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html for cancellation.
Incase you are unable to find order number, please contact Adobe Support:http://adobe.ly/yxj0t6.
Hope it helps you, if you find the information helpful, please mark the post as correct or helpful. We value your opinion.
Regards,
Rajshree

I'm always asked to tipe in a serial number in Creative Cloud?

Hej, I'm always asked to tipe in a serial number, as said in the question above.
I've tried all the steps Adobe wrote in the support section, but nothing helped.
Do you have other ideas?
I am really looking forward to get a solution for the problem.

A chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html

Where do I find the Creative Cloud Subscription Serial Number?

I'm trying to add my subscription to my products and services and need the serial number for Creative Cloud? Within my Adobe products subscriptions and services there is no Adobe Creative Cloud subscription listed? In order to register this subscription I am required to enter a serial number for it to register? I do not understand why this subscription isn't automatically added to my accounts products and I'll be damned if I can find its serial number? Good Grief lets complicate matters, RIGHT? As simple as this wshould be, does anybody know where to locate it, please?

Get in touch with support. CCM is automatically added on your account. If it isn't, then something went wrong.
Mylenium

Creative Cloud subscription ask for serial number

I have purchased Creative Cloud subscrption and it ask serial number from where do I locate the serial number for Creative Cloud.

Please try these solutions: http://helpx.adobe.com/creative-cloud/kb/ccm-prompt-serial-number.html

Creative cloud keeps asking me to license my software and then it asks for a serial number

it keeps asking me to license my software and then it asks for a serial number, i do not have a serial number with creative cloud just a order number what do I do?

For me this guideline helped:
http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
In my case, I had to remove the following lines from the hosts file:
120.0.0.1 lmlicenses.wip4.adobe.com
127.0.0.1 lm.licenses.adobe.com
After that all worked again. Hope this helps.
Jan

How Does One Update Lightroom to 4.3 if in this Creative Cloud Hell???

Trying to update to 4.3 from 4.1 -- Checked the application manager - no updates to 4.1. Went through the program - update lightroom - downloaded 4.3 and it installed as a separate program without deleting 4.1. Now it asks for a serial number. Creative cloud members don't get serial numbers.
Here's my chat transcript with adobe's terrible, hellacious, moronic, and incompetent support person:
Ashish: Hello! Welcome to Adobe Customer Service.
Ashish: May I please have your email address registered with Adobe while I review your request?
Laura: <Removed by Moderator>
Ashish: Thank you for the information. Please allow me a moment while I locate your account.
Ashish:
Laura: I have re-installed the application manager, but the lightroom available for download on the list is once again Lightroom 4.1
Laura: Is there a proper technique to update?
Ashish: Please provide me the serial number of your product.
Laura: How do I get a serial number????
Laura: I joined creative cloud and no serial numbers are provided.
Laura: If I had a serial number, I wouldn't need help.
Laura: In my account, there are no serial numbers.
Laura: to download and install programs, I must use the application manager (apparently)
Ashish: Please allow me moment.
Laura: When I try to update Lightroom 4.1 to Lightroom 4.3, the program directs me to dowload lighroom 4.3
Ashish: okay
Laura: When I installed Lightroom 4.3 it does not uninstall 4.1, but is does install as a separate program and then asks me for a serial #.
Ashish: You have install it directly you cant upgrade lightroom.
Laura: Ok, but when I do - it asks me for a serial number.
Laura: Adobe does not make serial numbers available to creative cloud members.
Laura: I am in my account searching and cannot find serial numbers anywhere.
Ashish: Yes
Laura: So my question is - How is a member of creative cloud supposed to properly update applications.
Laura: ????
Laura: yes what?
Ashish: I'll be right with you.
Ashish: Sorry Laura, you have to contact on after 24 hours.our tool is not working.
Ashish: We are facing technical problem is our tool today.
Laura: What tool? How do I properly update this program? What is the procedure? I should be able to do it without customer service.
Ashish: You can contact after 24 hours.
Ashish: We will resolve
Laura: WHAT IS THE NORMAL PROCEDURE TO UPDATE PROGRAMS?
Laura: THAT IS THE ONLY THING i WANT ANSWERED
Ashish: First when i have track your product states then i will give you answer You have to install it in your machine.
Laura: That sentance makes no sense. Are normal updates through the application manager or will a serial number be provided?
Ashish: But you are facing problem so please contact after 24 hours.
Laura: IF you are having trouble with english, please transfer me to someone else. You do not understand my questions.
Laura: THis is a simple question with a simple answer.
info: Your chat transcript will be sent to [email protected] at the end of your chat.
Ashish: I am understand everything but without checking of your product how could i answer your question.
Ashish: Yes, if you have normal product then serial is provided by us.
Ashish: And a serial number is a licensing key of the product.
Laura: I am a member of ADOBE CREATIVE CLOUD, with access to all the programs. HOW DOES A MEMBER OF CREATIVE CLOUD UPDATE PROGRAMS, and ARE SERIAL NUMBERS AVAILABLE to MEMBERS OF CREATIVE CLOUD? WHERE IN MY ACCOUNT IS MY SERIAL NUMBER?
info: Your chat transcript will be sent to <Removed by Moderator> at the end of your chat.
Laura: I am logged into my creative cloud account now. Where is my serial number located???
Laura: I see no serial numbers.
Ashish: You have to go adobe.com and sign in your adobe id. and go to my product and service and go to my product then you will get the serial number of your product.
Laura: I am there, there are no products listed. There is only the creative cloud service. NO SERIAL NUMBERS.
Laura: Creative Cloud Student and Teacher Edition (one-year)
Ashish: If you are not able to find it then give me the order number of your product.
Laura: that is what I purchased.
Laura: Order: DSS--------------------
Ashish: Please provide me the order number of your product.
Laura: Order: DSS---------------
Ashish: Thank you For give the information
Laura: All you need to tell me is how to PROPERLY UPDATE MY PROGRAM AND WHERE I CAN FIND A SERIAL NUMBER.
Ashish: Please allow me a moment.
Laura: You shouldn't need order info for this because the procedure should be the EXACT same for any customer with a creative cloud membership.
Ashish: I am checking your order states.
Ashish: Sorry, i need the order number without it i am not able to find anything for your product.
Ashish: Please allow me a moment.
Laura: I gave you my order number twice already.
Ashish: Yes, i have but i am answering your question.
Laura: My question is a matter of the proper way to update Lightroom in a creative cloud membership. It is a stand alone question that should be answerable without any knowledge other than knowing how YOUR OWN PRODUCT operates. HOW DO I UPDATE LIGHTROOM 4.1 to LIGHTROOM 4.3???
Ashish: You have to adobe voice support for this issue.
Ashish: You have to contact 18008336687

Have you tried applying the update by going to Help>Updates within Photoshop Lightroom? The update should be using the same licensing? Did you perhaps customize the installation location? Finally which operating system are you using?

Creative Cloud Apps Telling Me I am in Trial Mode. Help!

First time I have had an issue with my Creative Cloud subscription apps. My account is in good standing since May. On a Mac running 10.6.8
As of this morning, when I try opening any of my Creative Cloud apps, I receive a notification saying "Sign In Required" -- We will now register your trial to your Adobe ID.
I installed the most recent updates on Monday, Dec. 17. After installation, I had no problems opening the software.
This morning, I launched Adobe Photoshop CS6 (ver 13.1.0) with no problems. Then, when I went to launch Adobe Illustrator (ver 16.2.0) I received the dialog saying "Sign In Required" for all my apps.
When I click the "sign in" button, it opens the apps in "tryout mode". When I quit and reopen Photoshop, InDesign, Illlustrator there is a window asking me to either license the software, or continue the trial. When I click "License This Software," it tells me sign in is required so I hit "sign in." But this then prompts me for a "serial number" -- which Creative Cloud subscribers don't have. And now all of my software is doing this.
Please...any help would be appreciated!!

Spoke with a very nice gentleman from Adobe Creative Cloud support.
He suggested, when you get to the "Sign In" page, to click "Not my Adobe ID" and it will take you to a page to sign in with your Adobe ID.
This worked!
He said that the recent updates had caused a glitch that was a "known issue."
Hope this helps someone else!

Number of Creative Cloud locations.

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