Number of messages shows up but doesn't come through

please help! on the left side where the inbox, send, trash, etc is it will show how many unread messages and also at the dock the same. but when i try to get the message it won't scroll down any further and let me see the messages.
i have to close out of mail completely and re-open to get them. what is up with this?
thank you!
movie lady

hi ernie, i only have one email account. when i log in, the wheel will turn and then i will see the # pop up beside my inbox and in the dock. but then i have to close out completely of mail and then re-open and log in again and then the new emails will come though in the display window.
any idea?
thanks again,
movie lady

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Number of messages shows up but doesn't come through

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