Number porting/transfer nightmare from Virgin to B...

Hi Y'all,
I hope someone can help me here. I joined BT in December and at the time requested my old number be ported over from Virign Media. My broadband and TV came live around 12th Dec, but no number port, instead I got the BT line with a new number. I kept recieving emails from BT saying my number transfer was 22nd Dec, 4th Jan, 12th Jan then finallay 22nd Jan. When I rang up Virign on 12th Jan they said BT had not requested the transfer. I contacted BT again, and after explaining exactly what I want again (it wasn't for the first time) they tried again.
On the 16th Jan I rang Virigin and they said they have now released my number to BT following a request on the 12th.
I rang BT again to see what was happening and I they said the number porting team would ring me back. I missed the call and the asnwer phone message said categorically that the "number was unavaible to BT and I would not be able to get it, therefore the order was going to be cancelled". So I rang back again to find out what was going in. ANyway long stroy slightly less long, yesterday (19th) I received a text from BT saying:
"Unfortuantley we are unable to provide you with the number 0117******* as the number has been made inactive by your previous service provider".
Has anyone else come across this and can offer any assistance?
B

I am desparate for some help with a problem I am having getting my old number working in my new premises. I contacted BT 4 weeks before my move to organise services of 2 telephone lines with both numbers from my old address which had been Virgin numbers for 7 years and BT numbers for at least 25 years before that. I have been told that Virgin have released one of the numbers that I need and that it is now registered to my name.
I work from home and it is very important to keep my old numbers, which I was told would not be a problem.
I have only 1 line working at the moment and even with that line BT cannot seem to get my old number connected. It has been 9 days since my line was installed. Firstly they said there was a problem with an order being cancelled, then an equipment fault, now my old number is on an inactive line (whatever that means), but apparently it means that they cannot divert my calls or put a recorded message on it. For the last three days they have been saying that the offline team are working on it and it will be 3 to 5 days, but they are still saying 3 to 5 days, 2 days later. To confuse matters even more they have changed the original number that I was given on 3/6/2013 and when I tell them the new number, they call me Mrs White (which I am not) and say they have no record on their system of me having that number.
Every time I ring to see what is going on, I have to go through the whole story again with someone new and I am getting nowhere fast. Any ideas how I can get some help sorting this out?

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How do I go about porting number from Virgin Media...

Hello,
Have placed an order with BT for Broadband and Calls and was allocated a new telephone number. I would now however like to port my telephone number over from Virgin Media to BT to save fiddling about giving everyone a new number for the second time in the space of 6 months.
So how do I port my number from VM to BT and how long does it take?
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Still have the vm phone account...
What a mess bt have made though, title is wrong, name spelt wrong, orders duplicated and some cancelled and to be honest I dont hold many hopes about my phone service been active tommorow.
I think it may be best to cancel all orders that BT have listed and start again, we've had this problem before- when BT edit orders and they fail on the day of activation as someone made a **bleep** up.
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Basically, we have had a new BT line put in and broadband, with a Fibre order now placed on the line (completes this Fri). I could not be without internet at a decent speed, so have kept VirginMedia running in parralel whilst this all takes place.
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I do not want to have to change landline number to the new BT one!
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There is no guarantee that this can happen, unless Virgin are prepared to release the number. They use a totally different system. When you ordered the BT line, did you ask BT to keep your existing number?
There are some useful help pages here, for BT Broadband customers only, on my personal website.
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Switching phone number from Virgin to BT - too lat...

Hi All.
I am currently with Virgin for phone and broadband, and will be getting BT phone and Infinity2 installed later this week.
I ordered online a while ago, and it's dawned on me I may not have selected the option to say I want to keep my existing phone number because I don't recall it asking me. I do really want to keep my existing number, and transfer it to BT.
I read a post on here, the user said that the engineer asked when he came to install if you want to keep your number.
http://community.bt.com/t5/Phones/Phone-number-changed/m-p/870786#M28037
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Thanks, I sent an email to the Cust Serv email via the BT website, and got a response "If you’re contacting us to get a piece of the action on Sport" etc which is nonsense, so I emailed back, and got a reply "I can confirm that the we will completely take over on this date and Virgin service will be completely closed." (These quotes are copy & pasted from the emails!)
I also rang the 0800 800 150 number to check this means number port as well, and spoke to someone who, when I could get a word in, it took me 10 mins to convince I already had an order for Infinity2 I don't want to make a new one, I already have the BT Sport on my Sky TV, and no I am not looking to place an order for BT Vision - I want a simple answer to the question - can you port my number or not? Eventually he said that it can be ported, but then his computer froze and he's promised to call me back to confirm tomorrow.
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Trying to place a new order (Transfer from Virgin/...

Hi all, I am trying to transfer across from TalkTalk/Virgin, and have hit a snag - I hit this error message when submitting for the package I want:
Sorry…
“We can see from your details that you've already placed an order to stop your current service. In order for us to bring you to BT and keep your number, you must cancel that request with your current service provider. Please contact your service provide and arrange for the stop request to be cancelled.
Once this is done, come back and continue to place your order with BT. If you don't wish to contact your service provide and are happy to take a new Telephone number please call us on xxxxxxxxxxx”
This Link (which may not actually work as a link, hence why I copied the text above) - can anyone confirm which number I should be ringing with regards to the above, and if BT will already have a record of what I have tried to order against my phone number and post code?
I am quite concerned, given my experiences over the past few weeks with Virgin/TalkTalk, that there will be a 'dead period' between the two providers - so may well consider getting a new home number for the few calls I do use it for.
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Have you cancelled your service with your old provider or did you request a MAC code to transfer to BT you would have had no dead period if you had requested a MAC code
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Number porting nightmare

Hi, I moved from an area that was covered by Virgin Media to a BT area where Infinity was available. When I contacted BT I was assured that the move over should all be fine, they would handle porting the number (house is only a couple of miles away and same area code).. so I placed the order in November 2012
Once I placed the order and waited a bit, I got the installation schedule date, which was now end of December (after having been told it should take a couple of weeks).. I work from home, so internet is important
I complained about the installation date, wanted to know what the delay was and was seriously considering switching back to bog standard ADSL in return for a faster install, the new house had a BT line installed already but not active. I was told that the number porting was holding up the line activation, so they could activate a line under a new number and bring forward the installation date, which they did and I got Infinity about a week before Christmas.
I then asked about the number port, as I had been given a temporary number. I was told I would need to wait as to get my Infinity through faster, they had raised a concurrent order, and my original one needed to be marked as complete on the system for them to have a line with activated status to complete the number port...
so far ok..ish (expect for the many many hours on the phone etc)
Then my infinity order (this is the fictitious one that needed to complete in the workflow system) had the date moved into mid Jan (I had asked to terminate my Virgin account end of December).. so when they tried to port the number, as the line was no longer active, it failed.
I should point out at this stage there appears to be zero proactive response from BT to any failures, they wait for you to complain.. they don’t tell you.
So I then had to contact virgin media, ask them to activate the line again (even though I now live in a new house). After lots of calls, they obliged and activated the number at the exchange end only, for which I now have to pay line rental
I called BT again letting them know the number is now active and can they please port, and given the issues can they please hand over to the escalation team to monitor its progress.. no problem sir, don’t worry about a thing I am told
Wait over a week, still the old number, numerous calls again, get passed through to openreach porting team who clearly think I must be an engineer, as they tell me it’s an error code 41, contact LCP. I explained that some deciphering would be needed, turns out they say, that virgin media need to have my new postcode (they have my postcode for where the line is registered obviously).
I have now also provided VM with my new postcode,
My question is, who should I speak to get the customer support/escalations team to monitor this, as I am really sick and tired of calling call centres for hours, where often it is very hard to both hear them, or to have a conversation that doesn’t follow a script?? Sorry for the rant, but am quite fed up

Hi MattFC,
Welcome to the forum.
Please send in your details and one of the forum moderators will get back to you. You can get our contact link by clicking on my username, it's under "About me".
Thanks,
Stephanie
Stephanie
BTCare Community Manager
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post. If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

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Trouble having number ported

Hi there.
Originally signed up to BT back at the start of October, coming from Virgin Media - Phone and Broadband.
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Number porting/transfer nightmare from Virgin to B...

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