Number Range Customizing is not maintained in claim advance request

Hi,
When i try to create a Cliam in ESS, it throws the following error
Number Range Customizing is not maintained.
I have done the Number Ranges setting under Loans Basic Settings -Define Number Range for Reference Number as 10
and Number Range as 00000000000000000001 to 00000099999999999999
Still i am getting the same error
Can any one suggest what could be the issue
Thanks in advance
Gita

Hi Vivek,
Thank you somuch for the response.
I checked in my system, i did not find any Basic Settings under Advanced Cliams. But Basic Settings is available Under Loans
I have done the Number Range config under Laons Basic Settings: Define Number Range for Reference Number
Can you pls suggest me in SNRO, what is the object i need to check
Thanks
Gita

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