Number range for external id for inbound delivery in SAP MM

Hi All,
I have an issue wherein user is not able to see the inbound delivery if external id is exceeding 10 digits..
Example :- supplier has maintained  EXTid- 1237464123-1.  For this we cant see inbound delivery.
                  but in SAP when we enter 1237464123 we can see the inbound delivery.
can anyone tell me how to resolve this issue... ? it is getting CRITICAL
Thanks ,
forum shah

Hi,
Thnx for the info.. but the issue here is that the IDOC is not created bcz GR  is done manually ie thru' VL32N.
So i dont understand if the system allows the usage of special character for external id.
When i tried to create the External id using special char in TEST system , i could create it. I dont know abt production...
wht is the next step to be taken...
Thanks,
Forum Shah

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