Numbers are not showing if i dial in phones

Dear All
when i make for service number for any company and i hear 1 for english 2 for arabic , when i press any number 1 or 2 .... any numbers , there is not showing me in the phone when i dial , there is solution about that ?

Dear Jamie
when i press 155 (service number) then press 1 or 2 for language , it is not showing me the number 1 or 2  in all phones 7911 , 12 , 61 , 70 ...
is it supported in cisco phones ?
how to solve this issue ?

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