Numéro de série sur boitier Adobe Premiere Element 13 introuvable

J'ai acheté pour mon fils adobe premiere element et on nous demande un numero de série introuvable sur la boite en carton qui enveloppait les 2 DVD. Comment faire???
Merci de votre aide car c'est forcément decevant...
FREd

Bonjour ,
Vous devez avoir un Code Produit. Il peut être :
- Inscrit sur la feuille jaune ou blanche dans la boîte.
- Inscrit sur le ticket de caisse.
- Envoyé par email par le revendeur.
Il se compose de lettres et de chiffres ou de 19 chiffres.
exemples :
STAMM9-1261-7876-3957-xxxx
K252-AX64-35G9-9991-614I-XXXX
000-6368-0202-6616-xxxx
Ensuite il faut suivre les indications suivantes pour demande à Adobe un numéro de série :
http://helpx.adobe.com/fr/x-productkb/policy-pricing/student-teacher-edition-orderfulfillm ent.html
Cordialement,

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    ATR and Reese,
    It appears Matt solved my issue earlier today and I have been testing it without a failure.
    Matt determined it was the Personailization "Themes" I was using. I had the Theme "Windows Classic" selected from the "Basic and High Contrast Themes..." group, and when he changed it to one of the "Aero Themes" the Adobe Premiere Elements "TRACKING" problem went away. He and I are not sure why it works by changing the theme, but it appears to. Using the Aero Theme continues toi allow me to use my own photos for "Desktop Background" and "Screen Saver".
    The path to it is via the PC display by right clicking your mouse, select "Personalize", select one of the "Aero Themes" and go from there according to personal taste. See image below:
    Note: Something for Adobe to consider going forward, if the above remains a solution. Matt says as I am using Windows 7 I have a selection between Themes, either "Windows Classic" from the "Basic and High Contrast Themes..." group or one of the "Aero Themes" (which resolved my Tracking problem), however Windows 8 did away with the "Aero Themes" and there isn't a choice then what? He isn't sure if there will be a tracking problem or not.
    ATM any thoughts on why the above Themes setting would make a difference?
    ATM thanks for all your help, along with Matt of Computer Links, Burlington, NC , 336-226-4738. I will update this posting as events occur, both good and bad.
    Cheers and Regards,
    Mike (Ghost1013)
    <><><><><><><><><><><><>
    Mike Higgins
    >M&W Miniature Llamas
    >>Gibsonville, NC 27249
    >>>[email protected]
    >>>>www.mwminillamas.com
    >>>>><><><><><><><><><><><><>

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