Numerous crashes just started yesterday after years of use w/o problems & I followed every direction in articles on how to diagnose crashes, upgraded to 3.6, (cont.)

Question

malware/spyware removal, searched for backdoor.urlbot.c, etc. now today a pop-up firefox.exe - system error says "the maximum number of secrets that may be stored in a single system has been exceeded. the length & number of secrets is limited to satisfy the US dept export restrictions. Really? Just curious that this pop up window isn't a spoof. Since this spate of crashing just started could I be infected despite TrendMicro security, Malwarebytes & SuperAntiSpyware being used?

Answer 1

I can tell you that this is some of the absolutely worst customer service I have ever dealt with. I found out from a store employee that when they are really busy with calls, they have third party companies taking overflow calls. One of those companies is Xerox. What can a Xerox call center rep possibly be able to authorize on a Verizon account?  I'm Sure there is a ton of misinformation out there due to this. They don't note the accounts properly or so everyone can see them. I have been transferred before and have asked if they work for Verizon or a third party also and was refused an answer so, apparently they aren't required to disclose that information. I spent a long time in the store on my last visit and it's not just customers that get the runaround. It happens to the store employees as well and it's beyond frustrating.