NuVo N200 won't play or reflect updates

Brand new, out of the box. I loaded some WMA files on it (lossless if that influences this). They show up on the N200 both in the player and on the computer after being loaded, but they won't play. But when I push "play" nothing happens. I reformatted it, I also did both the downloads to update it. Still won't play, and when I open the player to see what version it is, it still shpows the old version, even though I have opened and loaded the new stuff a few times... The radio works...
Anyone else see this, and how did they fix it's I just got to Iraq and returning it won't be the easiest thing. I'd like to see if I can get it to play before I send it back.
Thanks
Ben

The N200 can't play lossless WMA, as can none of the Creative players.

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