Nvidia 8600 GPU failure no longer covered?

Is anyone else getting denied for coverage on Nvidia GPU failures? I went into the Apple Store today, and they confirmed a Nvidia failure, but said it was not covered anymore. Does anyone else get confirmation, but no coverage, eventhough they got $200 million from Nvidia?

There are many comments about the NVIDIA GPU issue and Apple not replacing the GPU.  I will say I had good success in getting Apple to replace mine in my Macbook Pro. When my computer suddenly would not fully turn on, I researched the issue to find out the possible reasons and then somewhat dawdled in taking it in. It was 2 weeks past the 4-year GPU warranty window. But I had had problems for some time preceding when it wouldn't fully turn on, such as geo designs appearing on the screen and the screen going dark, and those issues did occur at least a month or more before my warranty ended. I had no idea what those issues meant and simply ignored them until the computer wouldn't fully turn on.
The good folks at The Apple store in Austin initially said no luck; yes it's the GPU but it's two weeks past the warranty. But then they kindly relented because clearly the symptoms I described to them that occurred during the warranty were caused by the faulty GPU. How would I know this was the issue?  They replaced the logic board at no cost. I've seen comments here that a Genius said the problem was the logic board, not the GPU, and therefore Apple would not make the repair. I was told by my Genius that the GPU is partof the logic board, and therefore the logic board needed replacing. This was a $526 repair that I was grateful Apple took care of. I would not have made the repair and would have gone out and bought a new non-Apple computer with a warranty.
When I got my computer back, I checked it before I left the Apple store and it was running slow. I ended up paying Apple to replace the hard drive, so ultimately I did pay for an Apple repair. But I'm a happy rather than disappointed Apple customer because of the free GPU repair. Happy, devoted customers has made Apple a great company, and it should be worth it to the company to fix the faulty GPUs that are close to warranty to keep customers and keep them happy.

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  • HT203254 MBP Logic board failure or GPU failure?  Apparently it's simple to test...

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    0xffffff820a4bb430 : 0xffffff7f9e655dd8
    0xffffff820a4bb4f0 : 0xffffff7f9e720266
    0xffffff820a4bb530 : 0xffffff7f9e9016d9
    0xffffff820a4bb5a0 : 0xffffff7f9e901508
    0xffffff820a4bb600 : 0xffffff7f9e89e26e
    0xffffff820a4bb6a0 : 0xffffff7f9e89ab7e
    0xffffff820a4bb740 : 0xffffff7f9e89a6c8
    0xffffff820a4bb7a0 : 0xffffff7f9e76f31c
    0xffffff820a4bb830 : 0xffffff7f9e94a826
    0xffffff820a4bb8a0 : 0xffffff7f9e94078e
    0xffffff820a4bb970 : 0xffffff7f9e940b57
    0xffffff820a4bb9e0 : 0xffffff7f9e96ec9b
    0xffffff820a4bba60 : 0xffffff7f9e793efa
    0xffffff820a4bbbb0 : 0xffffff7f9e793801
    0xffffff820a4bbcc0 : 0xffffff7f9e797369
    0xffffff820a4bbd10 : 0xffffff7f9e96e8ff
    0xffffff820a4bbd80 : 0xffffff7f9e796f91
    0xffffff820a4bbe00 : 0xffffff7f9e63e5b2
    0xffffff820a4bbec0 : 0xffffff7f9e60bb65
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                dependency: com.apple.iokit.IOPCIFamily(2.9)[56AD16B5-4F29-3F74-93E7-D492B3966DE2]@0xffffff 7f9e124000
                dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[619F6C9F-0461-3BA1-A75F-53BB0F87ACD3]@0 xffffff7f9e24c000
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                dependency: com.apple.iokit.IONDRVSupport(2.4.1)[E5A48E71-70F5-3B01-81D3-C2B037BBE80A]@0xff ffff7f9e5ef000
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             com.apple.nvidia.driver.NVDAGK100Hal(10.0.2)[DC43029D-568A-3B7C-976B-E922C17F51 43]@0xffffff7f9e886000->0xffffff7f9ea33fff
                dependency: com.apple.nvidia.driver.NVDAResman(10.0.2)[EFB702DE-5458-35DF-84DA-E0FFC4DCA500 ]@0xffffff7f9e605000
                dependency: com.apple.iokit.IOPCIFamily(2.9)[56AD16B5-4F29-3F74-93E7-D492B3966DE2]@0xffffff 7f9e124000
    BSD process name corresponding to current thread: kernel_task
    Mac OS version:
    14C1514
    Kernel version:
    Darwin Kernel Version 14.1.0: Thu Feb 26 19:26:47 PST 2015; root:xnu-2782.10.73~1/RELEASE_X86_64
    Kernel UUID: 270413F7-3B44-3602-894F-AC0D392FCF8E
    Kernel slide:     0x000000001d600000
    Kernel text base: 0xffffff801d800000
    __HIB  text base: 0xffffff801d700000
    System model name: MacBookPro11,3 (Mac-2BD1B31983FE1663)
    System uptime in nanoseconds: 141332154094
    last loaded kext at 15872328941: com.paragon-software.filesystems.ntfs 313.2.12 (addr 0xffffff7fa0456000, size 327680)
    last unloaded kext at 91860910347: com.apple.driver.AppleFileSystemDriver 3.0.1 (addr 0xffffff7fa02dc000, size 8192)
    loaded kexts:
    com.paragon-software.filesystems.ntfs 313.2.12
    com.nvidia.CUDA 1.1.0
    com.orderedbytes.driver.ControllerMateFamily 4.6.0
    at.obdev.nke.LittleSnitch 4240
    com.apple.driver.AppleHWSensor 1.9.5d0
    com.apple.driver.AudioAUUC 1.70
    com.apple.filesystems.autofs 3.0
    com.apple.driver.AGPM 100.15.5
    com.apple.driver.ApplePlatformEnabler 2.1.7d1
    com.apple.driver.X86PlatformShim 1.0.0
    com.apple.iokit.IOUserEthernet 1.0.1
    com.apple.iokit.IOBluetoothSerialManager 4.3.2f6
    com.apple.Dont_Steal_Mac_OS_X 7.0.0
    com.apple.driver.AppleHWAccess 1
    com.apple.driver.AppleHV 1
    com.apple.driver.AppleOSXWatchdog 1
    com.apple.driver.AppleGraphicsDevicePolicy 3.7.7
    com.apple.driver.AppleHDA 269.25
    com.apple.driver.AppleUpstreamUserClient 3.6.1
    com.apple.GeForce 10.0.2
    com.apple.driver.AppleIntelHD5000Graphics 10.0.2
    com.apple.driver.AppleMCCSControl 1.2.11
    com.apple.driver.AppleMuxControl 3.8.6
    com.apple.driver.AppleIntelFramebufferAzul 10.0.2
    com.apple.driver.AppleLPC 1.7.3
    com.apple.driver.AppleCameraInterface 5.29.0
    com.apple.driver.AppleSMCLMU 2.0.7d0
    com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.3.2f6
    com.apple.driver.AppleThunderboltIP 2.0.2
    com.apple.driver.AppleUSBTCButtons 240.2
    com.apple.driver.AppleUSBTCKeyboard 240.2
    com.apple.driver.AppleUSBCardReader 3.5.1
    com.apple.iokit.SCSITaskUserClient 3.7.3
    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
    com.apple.BootCache 35
    com.apple.driver.AppleUSBHub 705.4.2
    com.apple.driver.XsanFilter 404
    com.apple.iokit.IOAHCIBlockStorage 2.7.0
    com.apple.driver.AppleAHCIPort 3.1.0
    com.apple.driver.AirPort.Brcm4360 910.26.12
    com.apple.driver.AppleUSBXHCI 710.4.11
    com.apple.driver.AppleSmartBatteryManager 161.0.0
    com.apple.driver.AppleRTC 2.0
    com.apple.driver.AppleACPIButtons 3.1
    com.apple.driver.AppleHPET 1.8
    com.apple.driver.AppleSMBIOS 2.1
    com.apple.driver.AppleACPIEC 3.1
    com.apple.driver.AppleAPIC 1.7
    com.apple.nke.applicationfirewall 161
    com.apple.security.quarantine 3
    com.apple.security.TMSafetyNet 8
    com.apple.kext.triggers 1.0
    com.apple.iokit.IOSerialFamily 11
    com.apple.driver.DspFuncLib 269.25
    com.apple.kext.OSvKernDSPLib 1.15
    com.apple.nvidia.driver.NVDAGK100Hal 10.0.2
    com.apple.nvidia.driver.NVDAResman 10.0.2
    com.apple.iokit.IOSurface 97.0.1
    com.apple.driver.AppleSMBusController 1.0.13d1
    com.apple.driver.AppleBacklightExpert 1.1.0
    com.apple.iokit.IONDRVSupport 2.4.1
    com.apple.driver.AppleGraphicsControl 3.8.6
    com.apple.AppleGraphicsDeviceControl 3.8.6
    com.apple.iokit.IOAcceleratorFamily2 156.6.1
    com.apple.driver.X86PlatformPlugin 1.0.0
    com.apple.driver.IOPlatformPluginFamily 5.8.1d38
    com.apple.driver.AppleSMC 3.1.9
    com.apple.driver.AppleHDAController 269.25
    com.apple.iokit.IOGraphicsFamily 2.4.1
    com.apple.iokit.IOHDAFamily 269.25
    com.apple.iokit.IOAudioFamily 203.3
    com.apple.vecLib.kext 1.2.0
    com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.3.2f6
    com.apple.iokit.IOBluetoothFamily 4.3.2f6
    com.apple.iokit.IOUSBUserClient 705.4.0
    com.apple.driver.AppleUSBMultitouch 245.2
    com.apple.iokit.IOUSBHIDDriver 705.4.0
    com.apple.driver.AppleUSBMergeNub 705.4.0
    com.apple.iokit.IOSCSIBlockCommandsDevice 3.7.3
    com.apple.iokit.IOUSBMassStorageClass 3.7.1
    com.apple.iokit.IOSCSIArchitectureModelFamily 3.7.3
    com.apple.driver.AppleUSBComposite 705.4.9
    com.apple.driver.CoreStorage 471.10.6
    com.apple.driver.AppleThunderboltDPInAdapter 4.0.6
    com.apple.driver.AppleThunderboltDPAdapterFamily 4.0.6
    com.apple.driver.AppleThunderboltPCIDownAdapter 2.0.2
    com.apple.iokit.IOAHCIFamily 2.7.5
    com.apple.driver.AppleThunderboltNHI 3.1.7
    com.apple.iokit.IOThunderboltFamily 4.2.1
    com.apple.iokit.IO80211Family 710.55
    com.apple.driver.mDNSOffloadUserClient 1.0.1b8
    com.apple.iokit.IONetworkingFamily 3.2
    com.apple.iokit.IOUSBFamily 710.4.14
    com.apple.driver.AppleEFINVRAM 2.0
    com.apple.driver.AppleEFIRuntime 2.0
    com.apple.iokit.IOHIDFamily 2.0.0
    com.apple.iokit.IOSMBusFamily 1.1
    com.apple.security.sandbox 300.0
    com.apple.kext.AppleMatch 1.0.0d1
    com.apple.driver.AppleKeyStore 2
    com.apple.driver.AppleMobileFileIntegrity 1.0.5
    com.apple.driver.AppleCredentialManager 1.0
    com.apple.driver.DiskImages 396
    com.apple.iokit.IOStorageFamily 2.0
    com.apple.iokit.IOReportFamily 31
    com.apple.driver.AppleFDEKeyStore 28.30
    com.apple.driver.AppleACPIPlatform 3.1
    com.apple.iokit.IOPCIFamily 2.9
    com.apple.iokit.IOACPIFamily 1.4
    com.apple.kec.Libm 1
    com.apple.kec.pthread 1
    com.apple.kec.corecrypto 1.0
    Model: MacBookPro11,3, BootROM MBP112.0138.B14, 4 processors, Intel Core i7, 2.5 GHz, 16 GB, SMC 2.19f12
    Graphics: Intel Iris Pro, Intel Iris Pro, Built-In
    Graphics: NVIDIA GeForce GT 750M, NVIDIA GeForce GT 750M, PCIe, 2048 MB
    Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54343147533641465238412D50422020
    Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54343147533641465238412D50422020
    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x134), Broadcom BCM43xx 1.0 (7.15.159.13.12)
    Bluetooth: Version 4.3.2f6 15235, 3 services, 27 devices, 1 incoming serial ports
    Network Service: Wi-Fi, AirPort, en0
    Serial ATA Device: APPLE SSD SM0512F, 500.28 GB
    USB Device: Internal Memory Card Reader
    USB Device: My Passport 0844
    USB Device: BRCM20702 Hub
    USB Device: Bluetooth USB Host Controller
    USB Device: Apple Internal Keyboard / Trackpad
    Thunderbolt Bus: MacBook Pro, Apple Inc., 17.1

    Remove CUDA and see whether the panics stop.
    To remove CUDA, triple-click anywhere in the first line below on this page to select it:
    /Library/Frameworks/CUDA.framework
    /Library/LaunchAgents/com.nvidia.CUDASoftwareUpdate.plist
    /Library/PreferencePanes/CUDA Preferences.prefPane
    /System/Library/Extensions/CUDA.kext
    /System/Library/StartupItems/CUDA
    /usr/local/cuda
    Right-click or control-click the line and select
              Services ▹ Reveal in Finder (or just Reveal)
    from the contextual menu.* A folder should open with an item selected. Move the selected item to the Trash. You may be prompted for your administrator login password. Continue with the remaining lines. Some of the items may be absent, in which case you'll get a message that the file couldn't be found. After moving all the above items to the Trash, restart the computer and empty the Trash. Don't try to empty the Trash until you have restarted.
    If you haven't already done so, back up all data before making any changes.
    *If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination  command-C. In the Finder, select
              Go ▹ Go to Folder...
    from the menu bar and paste into the box that opens by pressing command-V. You won't see what you pasted because a line break is included. Press return.

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