NWZ-B172F won't turn on. Blank screen when plugged to charge.

My NWZ-B172F won't turn on. The player lights up when plugged to charge but the screen is blank. I tried to press the reset button but it was of no use. Please help! I need to retrieve the content of my player. Thank you in advance.

Hi innabanana,
For further assistance regarding your concern, please contact the Sony offices/Sony representative offices nearest to your place of residence in Asia Pacific region http://www.sony-asia.com/countryselector.html?hpid=countryselector:AsiaPacific. Due to proximity, they are in a better position to respond to your questions or concerns.
Thanks,
>Joffrey
If my post answers your question, please mark it as "Accept as Solution"
 

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