NY - Impossible to get FIOS service

We put in a request for FIOS almost a year ago. In the last few months I have left message to the NY FIOS center to find out what the status is. One person got back to me ask me a few question and told me that she will get back to me that day. I never heard back from her.
Can someone please email me or call to let me know what the status is.
Thank you

Verizon must petition each township to allow TV FIOS Services. I'm not sure which service(s) you are looking for but instead of going to Verizon you may want to check with your local township.
On Long Island for example the town of islip has granted FIOS to run services throughout the township but Brookhaven Township has not granted FIOS. Without their approval Verizon is not able to provide at a minimum TV service.
Also, Verizon is running Fiber Optic cable first on outside poles before getting to underground utilitiies.
I'm not sure what part of NY you are in but I hope this helps.
These are peer-to-peer forums that are looked over by the VZ admins but if you want the higher up folks to hear you, you better scream really loud,
Jim

Similar Messages

Really need some help here to try and get Fios services in my building

I have been trying to convince my landlord for months to get Fios in the building. Here is a recent email exchange with him. Does anyone know if any of this is true, about the install damages? If it is true, then Verizon needs to get their act together!
Here is the email exchange.
D-
I am sorry but we have no plans to let Verizon in to this building. They do
a lot of damage to the building and do not make the repairs after or pay for
any damages they do.
Thanks,
Steven
-----Original Message-----
From: D
Sent: Tuesday, April 24, 2012 12:19 PM
To: {edited for privacy}
Subject: Question
Hey Steve,
Could you please do me a favor and speak with the building owner once again
about Fios? I know you mentioned he wasn't to keen on the idea of them
doing the install but it would really make a big difference. As of right
now my iPad's cellular connected internet is faster for $30/mo than the
$120/mo I'm paying Time Warner. On top of that, I can't even watch HD
movies on demand. I've had TWC out here twice in the last four months and
every time they claim nothing is wrong. Its very frustrating. I'll do
almost anything I can to assist in this. Please let me know if you can do
anything.
Thank you as always!

james211 wrote:
I have been trying to convince my landlord for months to get Fios in the building.
If your landlord doesn't want FIOS in the building, then it's not going to happen.
Vote with your wallet and move.

Is there someone to talk to about REQUESTING FiOs Service in my area?

Hi, I'm a former AT&T internet user
When I moved, I was excited about actually getting rid of AT&T as they were giving me TERRIBLE internet speed for an overblown price. I was looking up Verizon and was excited that I could get a FiOs internet, FINALLY. It even said that it was available in my area.
I move in... Three days I realize the service I received was NOT Fios, it was "High Speed DSL" and I come to find that it's EVEN WORSE than my AT&T service...
THIS IS UNACCEPTABLE! I am tired of this, I have to spend my days sending and receiving large video files for my line of work, and I'm FORCED to take long periods of time to wait for things to finish before I can do anything else. And even then, my girlfriend who lives with me has to wait as well in order to make transfers for her line of work with the wifi.
WHAT MAKES IT WORSE! When my computer is idle, IT WILL HALT THE UPLOAD OR DOWNLOAD PROCESS!!!!!! This is something brand new that came to my attention and I don't know how to fix the problem because it happened as soon as I got Verizon.
THERE HAS TO BE SOME SORT OF REQUEST EMAIL OR LINE I can contact in order to speed up the process of getting FiOs in my house. The whole "we'll contact you when it's available" could take months to YEARS and we will still get no results.
I will go to the Verizon office myself to talk to someone about it to see if I can get any results to this problem, I am tired of the crap internet service I'm getting.
Otherwise, if I have to, I will immediately cancel my service and resort to getting Warner Cable instead. I am sick and tired of waiting and I'm not about to have my line of business ruined because Verizon continues to advertise something they can not provide.
From a hopefully-not-also-FORMER Verizon user

I was given the equipment Verizon gave me. A DSL modem. What else do I need? I've certianly had modems in the past provided by other services, but they would at least offer what they promised... which is what... 3-5Mbps? Let me check again...
Yes, it was "High Speed Internet" in which I was neglected to be mentioned about when I ordered...
-I checked my speed test, my download speed is 1.95 Mbps, my upload is not even .07 THIS IS EVEN AFTER restarting the modem, you know, turning it off, waiting 1 minute, then plugging it back in.
-The modem is EXTREMELY hot and it isn't even near any other equipment.
-I can't even go to TWO pages at a time when they load. Multitasking is near impossible, even when I had AT&T's service at the same speed, it would allow me to go to another page while another loaded or downloaded something. WEBSITES that don't even require even a LITTLE bit amount of bandwidth.
To further insult, I am getting emails and phone calls from Verizon telling me that my "internet connection speed" is up to code, which is complete and utter **bleep** to put it in short terms. It is a CHORE to go to this website alone to respond.
I'm fully aware NOW that FiOs is out of the question and requests are impossible.
Seriously... HOW AM I SUPPOSED TO GET THE SEVICE I REQUESTED?

Thinking to get FIOS. Need Info on DVR

I have been renting a TiVo Premium with my RCN cable tv service. I am leaving RCN and thinking to get FIOS which is finally available in my neighborhood. But I love the TiVo. Anyone has any hand-on experience wth Verizon's DVR?
In particular, I am most concern with 3 things:
1 With the TiVo, using their software I can transfer recorded shows to my PC. Can the Verizon DVR do that?
2 The RCN TiVo has 2 turners, so I can record 2 different shows at the same time. I chat online with the Verizon sales people, they say all their DVR's are single turner but then they said I can "watch one show while recording another. It even allows for recording two shows while watching a previously recorded show." I asked him how that's possible with only 1 turner in the box but they didn't know the answer.
3 Can I expand the capacity with an external hard drive?
Solved!
Go to Solution.

BlackBeanie wrote:
... I am ... thinking to get FIOS ...
1 With the TiVo, ... I can transfer recorded shows to my PC. Can the Verizon DVR do that?
2 The RCN TiVo has 2 turners ...
3 Can I expand the capacity with an external hard drive?
Question 1: No, not directly. You can however copy material recorded on the DVD in real time to another recording device (e.g., a DVD-R device).
Question 2. The VZ DVRs also have 2 tuners, not one. They operate in the same way as the TiVo you described.
Question 3. The latest VZ DVR units support an eSata external drive (evidently 2 TB max).

Availability of FIOS Service in NE DC

I recently moved into a new townhouse community in Dec. 2011. Shortly thereafter, Verizon contractors visited the site to install the underground wires and outside boxes necessary for Verizon FIOS service. I contacted customer service sometime in late January/early February to inquire about when FIOS or High-Speed Internet service would be available and was told it would happen sometime in late April.
To this day, every time I inquire about service I'm told they can't tell me when it will be available. I can CLEARLY see the Verizon utility boxes from my windows yet customer service never seems to have any answers. Now mind you, since then Comcast has installed their utility boxes, ran their underground wires, and got their service up and running!
This is a large, new townhouse community that would like to have options when it comes to our TV and Internet needs. I'm starting to think that Verizon isn't interested in acquiring any of our business since information provided is little to none. I'm trying my best to wait on these services to become available (without getting stuck in a 2 year contract with Comcast) but it's going on 6 months and I need service! Any information about the potential delivery date of services would be greatly appreciated (and please don't tell me to sign up for service notifications; been there, done that).

WallyB wrote:
Our area (Bluffs) of our development (Fawn Lake) has had FiOS from the beginning - we don't even have copper in the ground. However, there is no TV
If FIOS internet is available, but not TV, it is more likely the VZ does not have a franchise agreement with your city and has nothing to do with VZ investing in head-end equipment.

DO NOT Get The Service With This Company IF You Want to Receive a Good Customer Service

It is really a pain, dissatisfaction, and a lot more when you have Verizon as your service provider. I have been having service for my cellphones with Verizon for over 3 years, and did not have any major problems, so when I moved to my new place I thought it’s better to get the Fios, and have one bill for my all Verizon services. I went online and started to order my products online. During ordering, the chat session opened and I started chatting with the Customer Service Rep in order to get help through the process. When we were in the step that I could order the home phone plan, I saw the International World Plan, and I asked the lady to give me some information about this plan. I asked her that I want to call to my country and I mentioned my country’s name to her as well. I asked her that if this service is available for my country, and she said “Yes” you can call to over 100 countries with this service and she encouraged me to get the 300 minutes service. Since the plan sounded good to me I decided to get the 500 minutes instead of 300 min, and after I ordered my plan, I started calling overseas, and happy that I am paying less than the Phone cards with this plan. On March 26 I received my bill, and saw that Verizon charged me 142 $ for the less than 200 minutes that I called to my country, and there was a Letter “N” in front of each phone calls. I checked the guide to see what does “N” mean, and I saw that it said N means “Denoted calls are NOT listed in World Plan”. Well, thanks to the lady who gave me the wrong information while I was ordering my plan online, but she or the Verizon company is not that much lucky because I printed my chat session the day I ordered my plan since I wanted to have the information of what I actually had ordered. That time I did not think that I may get in trouble like this. Since March 27th, I have been calling Verizon every other day, and I have explained my issue to more than 10 Customer Service Reps, and each of them asked me to fax my chat session to them. I have been faxing that to all the numbers that they gave me, and I am keep faxing them, but do not get any respond. One of the Verizon’s Supervisors, whose name is Mark, called twice on my home phone number during the daytime, around 3 pm, and he left massages. On his second massage, he said that he checked the plan and my country is not listed in the International World Plan. He just said this, and he said that he was going to call me back, but never happened. He also did not leave me any phone number that I could call back. Also, since my cellphones are listed in the same bill as my other products, he could easily see the other numbers that he could call and reach me, but he did not bother himself to do so. I have even changed my home voice mail greeting addressing to Verizon, and left my cellphone number in voice mail greeting. I am so sorry that I have to say this, but this seems a definite fraud to me. I did not know about this plan, and I asked the Customer Service Rep to help me. She was responsible to check my country, or at least let me know how I could find out about the coverage. This is ridiculous, and if Verizon cannot take over this problem, my lawyer will take the action over, and takes the issue to their corporate court. I am not going to give up about this, and I decide to give Verizon about a week or so to solve this issue, but I won’t wait more than that. Just a friendly advice to people who want to get the home service through Verizon: DO NOT Get The Service With This Company IF You Want to Receive a Good Customer Service. There is nothing about taking care of customer in this company, and you are going to be stuck with what you get.

Mahsa21,
We are glad that we were able to resolve the international calling plan issue for you. If you need assistance,please reach out to us.
thanks,
Tonya D.

How To Use Your Own Router with Out Loosing Verizon's FIOS Services

How to use your own router with Verizon’s FIOS Service
First, you need a basic understanding of how FIOS works but unfortunately there are two types of FIOS systems out there. All of the systems utilize a fiber optic cable to bring TV, phone and internet to your location over one optic cable. In addition these systems provide interactivity including widgets, remote DVR, movies on demand and so forth via an IP (Internet Protocol) signal. Your STB (Set Tip Box) requires both a video and IP signal. The IP signal is necessary for all of the aforementioned interactivity. The fiber cable terminates at the Optical Network Terminal or ONT for short. The ONT converts the optics into a digital signal that can be utilized by ones equipment. From the ONT your video, phone and internet are provided to the location. This is where things can differ as the internet signal can be provided via a coaxial (MoCA or Multimedia over Coax Alliance) or RJ45 Cat5 (Ethernet) cable. It is important to identify and understand the differences of these two setups. In my case I have my internet entering via Ethernet cable, which in my humble opinion makes things a heck of a lot easier.
How does one tell the difference? In most cases it’s rather simple; just look at the Verizon’s router WAN (Wide Area Network) Port. Does it have a RJ45 (Ethernet) or Coax (TV cable Cord) going to it? If the router’s WAN port doesn’t have a coaxial connector then one will need to convert the MoCA signal into a usable Ethernet signal that routers understand. The easiest way is to use Verizon’s router as a bridge. In this method the Verizon’s router simply converts the signal and passes it along to your own router. The challenge is to try to maintain the interactivity that FIOS TV provides. Because of this one needs to supply the IP routed signal back to the FIOS router. There are multiple methods for doing this and I would recommend investigates which one make the most sense.
In my particular case the IP signal was provided by Ethernet. Again there are various ways of installing one’s own router. The hardest is to utilize Verizon’s router as a bridge. This setup requires configuring Verizon’s router as a bridge and also creating a VLAN (Virtual Local Area Networks). In addition one needs to set up their own router so it will work with the various routing tables and networks. For me this is too complex for the average person and it can be difficult to trouble shoot if something goes wrong. Please consider that Verizon will not support utilizing third party routers.
The easier method is to request an Ethernet signal (if you don’t already have one) from their ONT. I would highly recommend getting your hands on a NIM or Network Interface Module. This device is used to convert Ethernet to Coaxial so it can be fed back to your STBs. These can be purchased online and Verizon technicians can be a valuable resource with these sorts of acquisition. At the very least they can point you to the right direction. Once you have a NIM the rest is rather simple.
Log into the current Verizon Router.
Located the router’s MAC address and copy it down.
Go to the port forwarding section and copy down the Applied Rules.
Example:
Network Computer/Device: 192.168.1.100:63145
Application & Ports Forward: Application UDP Any -> 6347
Note: There may be up to three entries for each one of your Set Top Boxes.
Look at your current device list, typically found on the home screen. Copy down your STB MAC and IP address.
Example:
IP-STB1
Connection Type: Ethernet
* IP Address: 192.168.1.100
IP Address Allocation: DHCP
*MAC Address:                07:73:fFe:ad:8b:3f
* Things you will need to write down
Go to the network section and look for the main Ethernet connection. Select this and then select more setting, typically found at the bottom. Release the current lease.
Remove the Verizon router
Install your router
Connect the NIM by plugging in an Ethernet from one of the routers LAN (Local Area Network) ports to your NIM. Then connect the coax cable, the same cable that was used by Verizon router.
Set you DHCP routing IP pool to accommodate Verizon’s STB IP’s (note their IP’s start at 192.168.1.100)
Go to DHCP section and reserve the STB IP’s by inserting the IP’s and MAC addresses. This shall ensure that nothing else utilizes the same IPs as the STBs thereby preventing IP address conflict.
Add the port forwards from Step 5 above.
Clone Verizon’s Mac Address utilizing the info from step 2
Finish setting up the router in typical fashion.
Unplug and re-plugin your STB’s and test functionality. It’s best to try using a widget or Movie on demand function.
Note: if the new router can net get an internet signal contact Verizon’s support and have them release the IP and reset the ONT.
EVERYTHING should be working at this point.

3 Go to the port forwarding section and copy down the Applied Rules.
Example:
Network Computer/Device: 192.168.1.100:63145
Application & Ports Forward: Application UDP Any -> 6347
Note: There may be up to three entries for each one of your Set Top Boxes.G
Your display obviously is not like mine as mine does not dosplay the port associated with the ip address
whatever, the STB's start at 192.168.1.100 and icement by 1 for each
the port addr's will be 63145 alo incrementing by 1
there is 1 entry for each in my pf list
however each ip addr also has a port entry starting at 35000 also incrementing by 1 for each ip addr
For some unknow reason these are duplicated e.g I appear to have 11 entries exaactly the same for each stb and as the fios services rules have no action switc there is nowhere to delete the extraneous garbage.
Why do you clone the mac addr??

How to get Fios in my area

My community is recently developed and already has fiber optics lines installed to all the houses. The only service we get is by AT&T uVerse. So I’m assuming the lines are installed by AT&T
since fiber optics lines are already installed, Is there any way to get FIOS in our community? Whom do we contact?
The community is in Frisco,TX 75034

laksh wrote:
i thought cable companies shared the cable lines, otherwise each company has to install their own line. Imagine every company digging roadside to have their own lines. ( i may be wrong here though)
Yup, you're wrong. Cable lines and fiber lines are not shared.
Old fashioned copper is shared as most of it was installed when Ma Bell was a monopoly. You can often get DSL and phone service over copper from providers other than Verizon or your local telco. Verizon doesn't like this, as they don't make as much money. That's one of the reasons they successfully lobbied our government to have FiOS *not* be shared. Cable companies are no different.
Bottom line, you're not getting FiOS unless you become a large enough Verizon shareholder that you can direct their investments.
Have Fun!
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.

Trying to get fios since it came out in NYC... Need advice

I live in the Financial District in Manhattan, NY and I have been trying to get FIOS for three years now, with no luck... I call in every few weeks and still no availability, I just get the typical 6 - 12 months response from VZ I have been getting for 3 years.
A year ago, the building across the street from me got FIOS. I called to let VZ know and see if I could get it too. They said that because it wasnt on my block, it wouldnt help me in my neverending quest to get FIOS.
A month ago, a building right next door (on the same block, about 5 feet from my front door) just was finished being built, and they have FIOS available to their residents, built into the building.... Yet when I call VZ, they still say it is unavailable to me, even though though my neighbor has it.
You would think VZ would be trying to expand their coverage as much as they can, yet whenever I call customer service to inquire about getting FIOS, I feel like I just get put on hold for an hour and I dont end up any closer to my goal.
Since my new neighbor (we even share a wall) has FIOS, does anyone have any advice on how I could get it? Getting FIOS seems to be almost as difficult as dealing with TWC...
Thanks all

jdg9999999 wrote:
A month ago, a building right next door (on the same block, about 5 feet from my front door) just was finished being built, and they have FIOS available to their residents, built into the building.... Yet when I call VZ, they still say it is unavailable to me, even though though my neighbor has it.
Are you in a Multiple Dwelling Unit (condo/apartment)?
If so, VZ can not install FIOS in your building until your landlord/HOA signs two agreements.
If you landlord/HOA has not been contacted by FIOS, they can get in touch here:
http://communities.verizon.com/default.aspx?page=owncontact

Azure outage for 4 days. Impossible to get support

Azure Managed Cache has not been working properly since July 16 (4days) as per their own status.azure.com website (see below). Trying
to get support or updates seems to be impossible.
Reply I just got from MS Azure: "... there is no direct way
to contact the technical team though an email or contact number.... You can review this blog post for further details -
And here the outage notification on their website "status.azure.com" , which we found by chance, no direct communication to date:
Starting 16 July, 2014 15:30 UTC a limited subset of customers may experience intermittent connectivity failures to
their Cache resources. Our Engineers have determined that this issue is not widespread. Recovery status updates will be communicated to Managed Cache customers through their Azure Management Portal.
FYI: we spend >$500 per month with them...

Azam,
Following this link leads to a dead end. It looks like unless we sign up for a premium contract or something we can only submit tickets concerning billing queries.
So we have now a situation where a service for which we pay $500-1000 a month for has an outage and it is close to impossible to get any support, updates or assistance whatsover.
It can be a very frustrating experience dealing with Microsoft...

2 weeks trying to get fios at my condo

I have just moved to Fla and switched over to Verizon wireless (2 lines), I then tried to get fios at home, I signed up for a bundle package, when they sent me a conformation e-mail all the services were different and prices higher. When I called to talk to someone about it they said you placed the order on line we can't help you with that....so I went into my Verizon store, just got to new mobile accounts days before, they said the same thing, they can't even see online orders, so they talked me into canceling and starting over with them.... after giving all my information again and being there like a hour they had me all set... so I thought they had me signed up at a much higher price, to which they said oh that was Internet only pricing we can't offer that....would have been nice to know that before another wasted hour....they told me to sign up on line again which I did same low price offer same crap conferMatin email with different service and prices. They have been calling me for days and I keep explaining why I didn't finish the order...they must not hear so good!...finally today talked to someone said she got my order approved I was all set... when I asked her to confirm pricing and services she said less service higher priceing...I asked to talk to a supervised who could actually help me. After thirty mins on hold I finally hang up...10 mins later they call me back and to make a very long heated conversation short, she said my condo complex was fios ready that's why I got the pricing I did, but my particular unit was not so that pricing didn't apply to me....**bleep**! So charge me a install fee not a extra 60$ a month....I wish they would get their heads out of their **bleep**, I may just be canceling my mobile service too..... PAUL I ts liked to a installer and he says there full of **bleep**....I need a Real Manager to help me out, I know good luck...Verizon Customer service sucks!

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.

When are we getting FIOS?????

What is the big secret/mystery with FIOS? Why can't the people in the New Service Department give customers and idea of when FIOS will be available? Why is there not a map with neighborhoods listed and the projected installation schedule for neighborhoods. There needs to be information so that the customer can see if FIOS is on their block. Customers could pressure landlords to get FIOS installed in the buildings.
No one I have spoken to at Verizon seems to know anything about FIOS except to say, it's not available to you at this address, that's it......PRETTY LAME!!!

Back when i ws waiting for Time Warner Cable to install High Speed Internet in New York City, they had a Colored Map that show areas of New York City, & the Map Showed each section & what Year/Quarter service would be available. With Verizon, there seems to be no information at all. All I know is, The Projects on 105th Street have Fios, & here I am on the Upper West Side, Still dreaming about it. I dont know who to be more angry at. The Mayor for forcing Verizon to wire the Project First, or for Verizon not having any Rollout Information available. *Angry Face* At the SLOW rate they seem to be rolling it out, I wont have Fios until the year 2020, it at all.

I cannot get FIOS TV online to work

I am a Fios TV, internet, and phone subscriber. I am signed into my FIOS account online (I can pay my bill, view my services, etc), but FIOS TV online doesnt work. It tells me "Get FIOS TV" as if I am not already a subscriber.
ANy ideas?

it's usually tied to your email account ID. Is your email different than your ID that you use to pay your bill?

Willing to sell my soul to get FiOS! Time Warner is a living hell

I have been begging to get FIOS Internet on my block for years. It is nearby, but not my block yet.
I am the poor victim of insulting Time Warner Cable service, with no option for faster Internet.
This is a cry for help.
If anyone at Verizon marketing or customer service wants a good publicity story, I'm your future poster child.
I will pay a helfy finder's fee if a Verizon FiOS representative can move the needle on this.

If you're looking to switch to Fios for better streaming video performance (Netflix, Hulu, YouTube) then you're most likely not going to find it. Fios performs terribly with those services and others.

Looking to move to get fios

I'm currently living with my folks and plan to move out soon to either an apartment or single bedroom home or something similar anywhere in the state of washington. i will be getting in some subsidized housing list or something since i get ssi benefits for disability. king county housing authority is one possible program i will look into.
i will need good internet service and want to get fios. so what is the best way for me to find out where i need to move to to get fios?
Thanks.
Joe

this doesn't work. i want to move to where i can get fios. not the other way around and see if fios is where i want to live because i dont care where i live as long as i get fios. i wanna move to where i can get fios.
i have already tried looking up availablity on verizon web site but it's way too hard to use with all the stupid boxes to put in numbers and letters for the address. it needs to be what is the address, city and state and thats it. not all the other crap. and it should not spread it out to different boxes for s or nw and crap. it's way too difficult for me to use.
i just need someone to tell me where i have to move to get fios from the available choices in the programs i would be getting into.. like i would want to call verizon and say where do i have to live to get fios. because i don't care as long as i can get fios and it's at a place i will be able to get from getting into some sort of housing program.
i guess what i can do is copy all the addresses from one program i might get into and then give the list to someone at verizon or someone who would be willing to help me and ask them if i could get fios at any of those places. the places i could get fios is where i would apply to live at and then verizon will get my business thus my money.

NY - Impossible to get FIOS service

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