O2 refusing refund on iphone in first 14 days !!!!!!!!!!!!!!!!

8 days ago i bought an iphone 5c Refurbished 16gb on 02 refresh online, £9.99 upfront and £8pm for handset and £21pm for airtime. in first 48 hours i phoned 02 to pay off the handset in full and cancel the airtime agreement. so i have paid £9.99 and £192 and the phone is completely mine I have changed my mind about the 5c but they will not allow me to send the handset back in the first 14 days according to customer services due to some b/s about having paid off the handset in full and they will not take it back full stop. The invoice that came with the phone says i can send it back within 14 days and there is a prepaid barcode but no address to send it to. The phone just came in a cardboard box with cable and i collected it from local store. On chat with 02 agent, he 100% told me I can send it back to 02 and get my £209 back. i have searched all day the T & C of 02 and cant find anything that says you are forbidden from sending a refurbished iphone back in 14 days if you paid for it in full and are not happy. Please help, 14 days soon expires.

Thanks so much everyone for your input. I am going to the shop today and to speak to 02 customer services about returning the item in the box provided. All i want to do, is spend more money on an iphone with 02 refresh and get a refurbished iphone 5s 32gb instead which will cost me £349 instead of the £209 i have paid. The thing is, i need the 5s with better camera and more memory for backpacking and taking better photos at night so i dont have to take my expensive camera out all the time which is too bulky to fit in my pocket. They wouldnt do this on phone at customer services originally but I have evidence from chat last night with 02 person that this is wrong. Also, I have checked the T & C and nowhere does it say you cant return the iphone if paid off in full for a refund. The invoice with the handset from 02 online does provide a returns label but NO address to send it back in the box. I havent even used it or synced it with itunes yet and because it is refurbished they will have no problemo selling it to another customer. I will take photos of the package with the phone, and send it insured through Royal Mail today Friday 31-07 because the 14 days expires next tuesday 4th august. i wish my local 02 store would help sending it back and dealing with the matter but they palm it off to 44555 or 202 because they say it was bought through 02 website. This means however, i should be covered under ''distance selling regulations'' here in the UK. wish me luck

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Save first 45 day 4G iPhone deserted owners

Hello everyone.
I am trying to understand the mindset of those who offer Cheese to the whiners and talk smack at them.
The iPhone is a ground breaking product. Apple is famous for its rock-solid products both on the hardware and software fronts that last long years of indulgent while depreciating slower than the rest of competitors. This is one of many indications to a high standard professional company. Every once in a while the market might have experienced a slight cage rattle like the one with iPod color / photo or the IBM / intel fast switch (which perfectly fits the contemporary technological demand on an even keel of profit), but in the end of the day Apple has always had an outstanding reputation of creating unbeatable long lasting products, while consistently be ahead of their time. More importantly, Apple has been by far the best known customer caring company in the business, partially because they deeply believe in their products. Hundreds of thousands of people who swarmed the stores for the iPhone, whole heartedly believed that the pricey tag Apple set seven months prior to release is in the lines of being ahead of competition, as Apple eloquently reasoned the iPhone to be the sexiest, most innovative and smartest phone of all its kind.
The problem at hand is, if the iPhone was irrefutably an icon, and as Apple put it +*"The Best iPod. Ever."+*, which per se guarantees a strong market stance, what truly made Apple discontinue the 4G model so suddenly? The immediate question is hence why was it released to begin with? Additionally, why would there be such a gigantic mark reduction of the 8G below that of the now-obsolete 4G -- *all after just few weeks since release?* Now, focus your attention on the 4G owners who are below the 46th day and are left with a discontinued half-sized product. Focus your thoughts on them, and keep reading.
So, is the iPhone a heat-print T-shirt from venice walk? Is it an SDRAM memory that goes down in price by the second because they finally managed to concentrate all the factories in China? or is this a revolutionary Apple product?
"The Best iPod. Ever." shouldn't get wiped out in just *few weeks*, definitely not in such a ridiculous price cut after a thorough reasoning why it was expensive to begin with. It makes sense if the price has been reformed "technologically" throughout those 7 months, but since the price has not been updated on launch, it meant Apple, a multi-billion corporation, had reasons to stick to their rhetoric of pricing. But whatever made Apple choose to go the path they did, many defended Apple claiming they couldn't have foreseen it coming. However, I, and hundreds of thousands of 4G owners, refuse to believe a commercial giant like Apple did not know their actions will yield to such friction and sparks. Intrinsically, it only means their business plan was deficient; and so why would few weeks old consumers pay for it so dearly? I thought they were promised the *+"The Best iPod. Ever"+*.
People who actually whine about the complaining iPhone owners came up with all the possible fair reasons for the drastic change, euphemistically acknowledging that the iPhone price and product sudden death did came out "sooner than later". Now, whatever the true reason may be, it doesn't change the fact everyone admits, even in the slightest, it was a stinker. The whole lot of folks who wanted to wait for a $199 iPhone realized it too and further reaffirmed it by mocking the so-called "early adapters" (counted by the first 45 days).
Now, hotshots, right before you spring back into "Max, lol!1! That's how technology workz because Steve just wrote so in a letter that embraces you with a $100 crybaby credit you don't deserve you PC hater lol!1!", imagine those very hundreds of thousands of 4G owners sitting still and taking that stinker in the face (mind you our jaw is still dropped).
A single DAY past the 45th day of the first ever release of a mega icon, that is "an iPod, a Phone and an Internet communication device" (repeat x3 times) - you can already buy the same 8G many couldn't afford for much less of the discontinued 4G.
How would YOU feel, especially if you happened to be going after the 4G iPhone, like myself?
"We won't feel a thing Max, lol!1!, because nobody twisted our armz!! law11L1"
Those who couldn't realize how could I even do math with all that whining and reach the 45 day count; savagely slice 14 days off 60, the round number of days the mega hit revolution 4G iPhone has been in the market, and then hose all the numbers below the result by $200 dollars with a store credit that only expands Apple's market and leaves you with an obsolete and high paid product.
Thank you Apple, for treating your fans so well.

I understand people being a tad miffed over the price drop. I'm over listening to them complain about it, but I do get it. However I don't understand the 4GB model people. It's not like Apple has decided that not only will they no longer carry it, but that they won't honor the warranty either.
Your phone is still covered by warranty. You're not the red-headed step child of the iPhone family. You chose to purchase a 4gb because when you rationalized it, you decided that 4GB was enough memory. If you only bought the 4gb to save a couple of bucks, then you only have yourself to blame. If you bought the 4gb because you didn't have enough money, then your priorities were out of whack. Either way, you made the choice to buy the 4gb, so you must live with it. You'll still get the $100 credit.
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O2 refusing refund on iphone in first 14 days !!!!!!!!!!!!!!!!

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