O2 unlocking Iphone 5 and I don't have original Itunes account details

Hi
I've bought a IPhone and I've paid the carrier to unlock the iPhone and they have informed that I need the original ITunes account associated with the Phone.
I've been in touch with the previous owner who is a business and says he can't help. Is this a case that I need the original account or can I use my own ?.
Please help !!!

This is the first time I heard that the carrier needs an iTunes account info to unlock the phone. There might be other requirements to meet, but not an iTunes account info.
iPhone: About unlocking
If the phone is not set up with the Activation lock, you can set it up with your account info. Check this article:
Find My iPhone Activation Lock
You can check the current Activation Lock status of a device by visiting icloud.com/activationlock from any Mac or PC.

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