OBIEE 10g Act-As Proxy Error

Hi,
I have configured the “act-as” proxy function in OBIEE 10.1.3.4.1 and from the drop down list I am ok to act-as for some users but for some the following error appears (and I am logged out of Answers):
Unable to Log In
Odbc driver returned an error (SQLDriverConnectW).
Error Details
Error Codes: OPR4ONWY:U9IM8TAC
State: 08004. Code: 10018. [NQODBC] [SQL_STATE: 08004]
[nQSError: 10018] Access for the requested connection is refused.
[nQSError: 13023] An external user ‘A33369′ can not run as an internal user ‘K2824′. (08004)
Any ideas why this error comes for some users and what I need to do to mitigate?
I have checked the proxy users table in the DW and there is a row for A33369 and K2824.
All help is appreciated!!!
Many thanks.

Basically my proxy users table is (and the row the error is referring to is row 8 i.e. when A33369 tries to act-as K2824):
(1) M18219     R15398     full
(2) M18219     V0539     restricted
(3) Administrator     M18219     full
(4) Administrator     A33369     full
(5) Administrator     R15398     full
(6) Administrator     K2824     full
(7) A33369     R15398     full
(8) A33369     K2824     full
(9) R15398      K2824     restricted
(10) R15398     V0539     full
(11) Administrator     V0539     full
(12) A33369     V0539     full

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