OBIEE 11G - BI Publisher returning 500 internal error

Question

Hi,
One of the user is getting the 500 internal error wheever she tries to view the BI Publisher report.
1) It is a single sign-on set up. She is the only one who gets this error.
2) She used her id and logged in some one elses computer and she WAS ABLE to view the BIP reports.
3) It is her computer that gives this error.
How to identify the root cause of the issue? I am thinking it could be one of the software installed in her machine, but which one should I check for?
Please help with suggestions. Thanks for your time and help.

Answer 1

You need to setup SA System in order for BI EE security to work with BI Publisher. Setting this up will fix the error that you are listing below. Couple of options for you.
1. Log an SR on supportweb to get sample RPD and table structure for the SA System
2. check the 7.8.x documentation. It had a better description of the SA System than the 10.1.3.2 documentation does.
3. I can email you an RPD and table structure that I have used.
The only thing BIP needs in SA system is user name, group name and user to group assignment. This is needed for two screens in BIP (Roles and Permissions and JDBC connections). It's a bit annoying to have to set this up, but two good things to note. If you setup SA System, then you have additional options for delivery of iBots (that's what SA System is really designed for). The other is that BIP's dependence on SA System is going away in a future release. So this will get easier soon.
Bryan