OBIEE access denied for some users only

Hi All,
we are using OBIEE 10.1.3.4 version on windows envorinment .The users can access the OBIEE reports using 'PORTALPATH' session varible in RPD.For some of the users are got "access denied" while they are accessing for thir particular dashboard.Eariler these user got access this dashboard with out any errors.We dnt changed in our system anything from last three months.
We have no idea why we are getting these error for particular users only.Its Prod issue we need to reslove these error ASAP.
we are getting these error"acess denied for user to path/shared/shared/_test/testdashboard
Error Codes:09XNZMXB"
but last one year its working without any issues .From our side we dnt did any changes in production like RPD level,Catalog level and config file changes , we have no idea why suddenly we are getting these kind of error for some users only not for all users.
Could u please advice me how to reslove this PROD issueASAP.
Thanks,

Well its Prod (you have a dashboard called testdashboard in Prod?) anyway - someone might have changed the presentation catalogue permissions on the dashboard. All it takes is for someone to remove 'Everyone' or change a Group permission and it could effect.
If they changed the Parent folder and cascaded the changes down this might cause this issue.
You have a folder called 'Shared' - check the groups that the people are in have 'Traverse' , 'Read' or higher. Also chek dashboard permissions themselves from Settings-Manage Interactive Dashboards - Check the Padlock icon.
Are you users getting allocated into the correct WEBGROUPS ? Is this assisngment done explicitly in the webcat or via an RPD Variable ? Have you checked NQQueryl.log to make sure any init blocks are completing successfully?
Either persmissions have changed or group memebership is not completing.
Good luck
Alastair

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