OBIEE delivers mobile devices configuration

Hi,
I am looking forward to configure OBIEE delivers ibot for mobile devices.
Kindly share helpful link and knowledge for same.
Thanking you in advance.

User,
Have a look iBot Phone Delivery
Thanks,
Saichand.v

Similar Messages

  • Beehive Mobile device configuration problem from /uss

    Hi all. Everything seems to be fine on my 1.4.3 install except I can't provision my mobile devices through https:<beehvice_server_address>/uss. I get the following http 500 error:
    Servlet error: An exception occurred. The current application deployment descriptors do not allow for including it in this response.
    I've searched the net and the only info I found on this is something about permissions. Do I need to login as an administrator to do this?
    TIA

    Sure. in the /uss page there is a mobile devices "tab" where you can provision your mobile device by sending an sms to the the device with the configurations. When I input the mobile phone number and click on send sms or the resend sms link I get the aforementioned error. If the /uss page is not meant for provisioning mobile devices as well then where can I do this?

  • Error mobile device configuration

    Hi All,
    When I try and add an entry in the administer mobile devices section by selecting the user with the corresponding roles, the uploaded new mobile component/version and all devices checked. The entry does not add to the list.
    Where could the problem be. Kindly advice.
    Thanks in advance.
    Best regards,
    Divya Rao

    Hi Divya ,
    <b> i thought u were talking about adding new entries in device config , and u are not getting those entries in Device Configurations. thats why i replied like this...</b>
    just try in this way....
    for additional parameters to come . u have to add some entries in your standard tables..
    MEMGMT_PARAMETER and MEMGMT_PARA_COND
    u must have the right to do this in the MI server...
    for example .. if u want to add the parameter for resetting the password.. then try in this way
       first
    in this table MEMGMT_PARAMETER
    add and save
    PARAMETER ID     -- ZRESPASS 
    AGENT ID         -- MI_CONFIG  
      second step
    add and save  in MEMGMT_PARA_COND
    PARAMETER ID       -- ZRESPASS
    PARAMETER VALUE    -- MobileEngine.Security.ResetLocalLogonPassword
    SET PARAMETER      -- X
    GET PARAMETER    
    TEXT               -- reset password
                           Regards
                           Kishor Gopinathan
    Message was edited by: Kishor Gopinathan

  • Windows Mobile L2TP Configuration

    I am trying to get VPN working through a Windows Mobile Cell Phone through at L2TP connection but have failed. I can see the attempts coming into our ASA firewall however the username is always blank and I have not found much information on how to configure this. Does anyone have any ideas or information on how to configure this?
    Thanks

    To allow end users to connect using Windows Mobile devices, configure the Mobile Policy parameters. These parameters apply only to Windows Mobile devices. Include them only if your end users use Windows Mobile. Windows Mobile Policy enforcement is supported only on Windows Mobile 5, Windows Mobile 5+AKU2, and Windows Mobile 6. It is not supported on Windows Mobile 6.1. Attempts to connect to a secure gateway that is configured to require a security policy that cannot be enforced will fail.

  • The installer encountered errors before apple mobile device support could be configured

    I'm having issues with installing apple mobile device support. Every time I try to install apple mobile device support I get this annoying message:
    the installer encountered errors before apple mobile device support could be configured
    I have tried these two ideas with no luck.
    Had this issue, and none of the solutions above worked, here is what I did to fix the issue, Install Itunes like you normally would, admin rights ect. When you get the error message "Itunes errors occurred during installation before itunes could be configured" do not click finish, leave that folder up, no navigate to your appdata directory such as example C:\Users\Your Username\appdata\local\temp, inside there look for a file called iTunes64Setup.log or iTunes32Setup1850.log, open that up and scroll down, look for these key things as in example, "Executing: "C:\windows\system32\msiexec.exe" /i "C:\Users\Crusisxx\AppData\Local\Temp\IXP593.TMP\iTunes64.msi" INSTALL_SUPPORT_PACKAGES=1" so I would navigate inside the folder in my temp called "IXP593.TMP, there you will find all the installation packages, copy all of those files and paste either on your desktop or a new folder ect, once done you can now click finish on the failed itunes installer, now whether or not where ever you decided to place your files you copied from that temp folder you will want to run Itunes64.msi or Itunes.msi ect, and run the installer, you should now have successfully of installed Itunes.
    Itunes 11.1.1 Errors occurred during installation...
    I got it. I just first uninstalled iTunes then this:
    1.Open up the Command Prompt as an Administrator (Go to All Programs > Accessories and Right Click on Command Prompt and then choose Run as administrator)
    2.Type cd C:\Windows\SysWOW64
    3.Type regsvr32 vbscript.dll (This registers VB Script with your computer.)
    4.Now install iTunes as you normally would by double clicking on the install program and wait for iTunes to finish installing.
    5.Type regsvr32 /u vbscript.dll (This unregisters VB Script with your computer.)
    Re: "This iPod cannot be used because the required software is not installed."
    What else can I do and why is it not working?

    Try this: Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8

  • Can't get mobile device to auto configure the active sync server

    Hello
    I am trying to get my costumer mobile devices to auto configure the active sync server name so they don't have to type it in. I believe I have everything in place Certificates are fine. I populated the external url on the active sync
    object in Exchange.
    DNS is set up correct. I ran the Exchange Connectivity Analyzer and it runs perfectly. The only test step if fails on is the first attempt to contact the autodiscover service using just the domain name and that is because we have a
    record in DNS so our domain name points to our public web server but all the other tests run fine. At the end, it even displays the xml file contents and shows me the external url of the active sync object.
    I get a successful run but it first shows SSL certifiate of our public Web site and then hangs on the server config and then prompts me to enter in the server name and domain. My external url in Exchange looks like this:
    https://remote.domain.com/Microsoft-Server-ActiveSync
    Any Help??
    Eddie

    Thank you for replaying but there is already internal A record that points to Exchange server. Firewall, DNS external and internal are setup like this:
    Firewall:
    Port 443 and 25 points to Internal IP of our Exchange 2013 (only mail server in company).
    Port 80 not open.
    External DNS records:
    autodiscover.mydomain.com à points to our WAN IP
    remote.mydomain.com à points to our WAN IP
    mydomain.com à points to external online webhosting
    Internal DNS records:
    autodiscover.mydomain.com à points to ours Exchange 2013 internal IP
    Remote.mydomain.com à points to ours Exchange 2013 internal IP
    mydomain.com à points to external online webhosting
    Test form "ExchangeConnectivityTest.com" is Successful but with warnings.
    Warnings are about https://mydomain.com/AutoDiscover/AutoDiscover.XML
    because
    https://mydomain.com is
    pointing to website, which is hosted externally.
    Eddie

  • Use of device configurations - update version of mobile component

    Hello,
    We changed coded some changes in standard XMAM30. The name of this mobile component is XMAM30_LAPTOP_SR3 (type is application) with version 3.0003.
    This was added to a device configuration DC_MAM and assigned to a hierarchy. The users synced and got everything on their device.
    Now we want to give them version 3.0004 of XMAM30_LAPTOP_SR3 (which we packaged). When I want to remove version 3.0003 from DC_MAM and add version 3.0004 (also type application) it tells me that the device configuration cannot be changed anymore because of the installation sequence
    The only solution I found was to copy DC_MAM to DC_MAM_1, update DC_MAM1 with version 3.0004, the remove DC_MAM from the hierarchy and add DC_MAM1.
    Is this the way to go???
    kind regards,
    jeroen

    Hello,
    I create a device configuration and add mobile components to which I assign a sequence.
    I assign this device configuration to the hierarchy and the users then synchronize.
    Then I followed your suggestion and deassigned the device configuration from the hierarchy.  I cannot imagine that I have to search in device maintenance where the device configuration is used and delete it for every individual device...
    Kind regards,
    jeroen

  • Manage Mobile Devices in Configuration Manager

    Hello how are you?
    I want to deploy applications, Updates and uninstalls applications on devices:
    IOS
    Windows Phone 8
    Windows 8.1
    Androi
    I see that there are four methods that are:
    Enrollment by Windows Intune
    Enrollment by Configuration Manager
    Mobile device client legacy
    Exchange Server connector
    of the four methods which support such devices?
    My client does not want to use Windows Intune is possible with any other method???

    If your client does not want to use Windows Intune then they will not be able to carry out the management they require using Microsoft products.
    Note that you can use Intune on it's own to manage mobile devices. However, for a richer management experience, it's better to integrate Intune with ConfigMgr.
    Gerry Hampson | Blog:
    www.gerryhampsoncm.blogspot.ie | LinkedIn:
    Gerry Hampson | Twitter:
    @gerryhampson

  • Problem in configuring my mobile device with exchange online account

    I am facing problem in mobile configuration. I have Iphone 5 mobile device and i am going to configure exchange online account to this device .
    when i am putting my email id and password ,the error message comes "cannot verify your account information".
    so help me to configure my mobile .
    Even i am trying to configure my android device with exchange account .
    In that also is not going to be configure.

    Hi,
    Please check this link and follow the guide to configure exchange online account to your IPhone:
    https://support.office.com/en-SG/Article/Set-up-email-on-Apple-iPhone-iPad-and-iPod-Touch-b2de2161-cc1d-49ef-9ef9-81acd1c8e234
    Since this forum is for general questions and feedback related to Office for windows, if you need further assistance on this issue, you can post in the following forum:
    https://social.technet.microsoft.com/Forums/msonline/en-US/home?forum=onlineservicesexchange
    The reason why we recommend posting appropriately is you will get the most
    qualified pool
    of respondents, and other partners who read the forums regularly can either share their knowledge or learn from your interaction with us. Thank you for your understanding.
    Steve Fan
    TechNet Community Support
    It's recommended to download and install
    Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
    programs.

  • I go to start the "Apple Mobile Device" and it says the side-by-side configuration is incorrect. (Error 14001)  How do I fix this?

    I go to start the "Apple Mobile Device" and it says the side-by-side configuration is incorrect. (Error 14001)  How do I fix this?

    Delete them and then download them from the desired Apple ID. This may require repurchasing paid applications.
    (95675)

  • Steps to configure mobile devices to open ssrs 2008 r2 reports

    Hi,
    We have a requirement to setup mobile devices for users to access their reports via report manager. I have researched these forums and found some information on the supported browser versions on these devices, and some issues faced by users on the iphone,
    ipad etc. But I need a step by step guide on how to set up the end to end process. I am fairly new to SSRS, so can someone help me?
    Thanks.

    Hi LiamLu,
    Currently, Reporting Services reports does not support run in mobile devices. I recommend you refer to the following blog about Mobile BI strategy, please see:
    Power View, PASS and Mobile:
    http://blogs.msdn.com/b/sqlrsteamblog/archive/2011/10/13/power-view-pass-and-mobile.aspx
    Meanwhile, you can also take a look at the following article:
    Viewing reports and scorecards on Apple iPad devices (SharePoint Server 2010):
    http://technet.microsoft.com/en-us/library/hh697482.aspx
    Otherwise, we discuss Analysis Services related issue in this forum. If you have any more questions about SQL Server Reporting Services, you can post them in Reporting Services and Power View forum:
    http://social.msdn.microsoft.com/Forums/en-US/sqlreportingservices/threads
    Regards,
    Bin Long
    Bin Long
    TechNet Community Support

  • The Xperia Z1 is the best mobile device I have owned so far.....but for one annoying flaw.....

    OK, I have owned the Z1 for around 6 months now, and I have LOVED the product...I more or less have no complaints, and its become pretty much my favorite electronic device, except for my gaming PC : D
    I use it day in day out, listen to the radio, watch video, surf the web, exepriment with all kinds of the incredible apps, and of course, play games (and it will be gaming that my comment is primarily about)
    Thing is....gaming on the Xpeia Z1 is a GOOD experience....excellent GPU performance (though it gets HOT! ...really noticeably HOT..not warm....**bleep** it gets hot! : D), great screen, great sound with headphones (though the headphones jack tends to get in the way when holding the unit in landscape), and if playing without headphones, I find my hand covers the speaker and totally muffles the sound!
    These are just small niggles, but nevertheless, things I notice, that I would desire to be slightly changed if I had the chance, but I realise they are issues with the hardware and design, so Im happy to wait unitl I get my next phone (likely the Xperia that comes out in 18 months when my contract is up!) and see how they are dealt with through the evolution of the series.
    These are just mega picky things Ive noticed in an otherwise perfect design (for me....just my opinion).
    However...the only thing that REALLY REALLY REALLY ticks me off, is a software issue....that has apparently been dealt with via the 'Immersive Mode' feature in Kitkat 4.4.4 (which I am running on my Xperia)....
    That is the 'Soft keys' not disapearing in games, and taking up quite a large chunk of screen real estate.....in a very annoying place that depending on the game, can even quite easily be accidentally touched, kicking the unwary user out of the game,! (ARRRGHHH!)
    Now I realise that proper support for 'Immersive mode' is actually up to the developers (am i right in thinking this?) and I have tried a couple of games that advertise support, and its all well and good, and works fine, also my comic book reader supports it, and so I get ALL my screen for books (rarely, I use HDX for that), documents and comics....and of course the built in video player has seemingly ALWAYS supported complete fullscreen without these **bleep** buttons getting in the way....
    And its such a GREAT screen too....does anyone know exaclty WHY it is, that the Xperia series in particular sacrifices so much screen to these buttons while gaming?
    All games Ive tried have the 'Top Bar' (with battery, signal and time etc..nto sure what its called officially)...automatically hidden..so why not the 'bottom bar?'..the menu keys? Especially since the strip of screen is so HUGE!!
    To show 3 **bleep** buttons!
    What really makes me wonder, is that even my Kindle Fire HDX (which I use primarily for actualy reading books/newspaper/articles) and that I consider an 'inferior' device  in most respects..actually has a 'hide soft keys' feature...where in games and apps the 3 buttons and strip of screen are replaced by a very small and unobtrusive little tab...that you simply swipe out to expose the keys....
    A GREAT solutuion!
    Why isnt there something like this on the Xperia series?
    I have deliberately explained myself fully here because I have become very frustrated wth this just recently,  as I have been playing a lot of the brilliant games by the developer RORTOS...that makes impressive flight simulator games....games that (Particularly F-18 Carrier landings Pro 2) cannot run very well on my Kindle FIre HDX....
    They play beautifully smoothly while maxed out on the Z1 though....(and the same goes for GTA Vice City, that I have been enjoying playing again on mobile on the way to work every morning : D...thanks Sony and Rockstar for a great start to my workday xD)
    BUT these great games are being MARRED quite badly by those DAMNED BUTTONS!!
    In F18 Carrier Landings Pro 2 and Airfighters (2 RORTOS games that are really superb if you like flight sims) several controls are positioned at the edge of the screen...and the soft keys are right in the way...so they are functionally gettiing in the way...
    and whats more, they ruin the original design philosophy of the Xperia Z1...the design philosophy of 'OmniBalance'..because the game image is not equidistant from the left  AND the right side...but shunted one side or the other, because of these **bleep** buttons!
    (I hope I have explaiend this, and you can picture what I mean...it really irritates me : D)
    Yes I am aware of a few apps that are available, both root and non root solutions.. but I have found them all too imperfect...just not good enough, too clunky, too much configuring and messing around to get them to work...and even then they have too much impact on other functions to be worth it for me...since i do use my Z1 for a LOT of different things.....
    The ones Ive tried are fine as kind of Dev Tools...but I really love the overall design of the Z1...and I like to KEEP it beautiful and slick to use...as slick as it looks...(yep, I like the cosmetics so much, I cant even bring myself to keep it in a case xD...I just have to be careful with it...and its hardly got a scratch so far...just a few hairline type ones : (....
    So...can Sony please add a little feature, like the small tab that I mention above on the Kindle Fire HDX, to hide those keys?
    I have messaged RORTOS about them supporting Immersive mode fully, and they said they would look into it (of course they said that!), bur that most devices these days ALREADY hide the soft keys in games...and in my experience, thats true!
    Out of 5 or 6 devices Ive played games on, i have to say that the Xperia series is easily the most effected by this issue.
    and its ANNOYING as **bleep**...and I KNOW Im not the only one that thinks this...but I havent found an official Sony response (or indeed Android or Developer one) about what is likely to be done.
    So does anyone have any news?
    Does anyone know why one of the best screens and best GFX performers in a mobile device is still suffering from the soft keys being present at all times in games?....(except every now and then Ive noticed the keys are slightly camoflaged, as white dots....the strip of screen is still taken up, but the actual key icons are reduced to white dots (anyone else seen this?) but this just seems to happen randomly......sometimes it does that, mostly it does NOT...and besides, its not a real solution anyway...since a chunk of screen is STILL used up by it....
    Please Sony, you use a custom Android,  just liek Amazon do on the Kindle Fire HDX (though admittedly, not quite SO customised xD), and THEY can hide these keys without immersive Mode support...
    Why cant Sony?
    rant over...
    I still totally love the phone..Im only going off on one like this because I love everything else about it...but this one thing I think is actually a pretty big deal.....so please address it ..
    Please?
    All the ebst
    jim.
    (PS I am also really harrassing RORTOS about supporting Immersive Mode too....if ALL the Devs supported it, then this wont be an problem (I suppose anyway?)....but Im not sure if there is an issue about how many people are actually USING KitKat 4.4.4...I would guess a LOT but perhaps not quite enough to make a special effort for?....anyway...Im not just picking on Sony : D)
    rant really over.....for now.....

    You had to have some kudos for the effort put in to your thread as week as the point you make.

  • Creating a site for mobile devices

    Good morning,
    I have a number of questions relating to the creation of a
    site for mobile devices. My client has given me the assignment to
    re-design his current website, and to also create a sub-site
    suitable for mobiles. I have spent a number of hours looking around
    on the Internet and trying to gain a better understanding of these
    issues. Still, a number of questions remain. if you can give me any
    additional understanding, that would be great.
    Question 1:
    Is my understanding correct: I basically need to create two
    sites, one for the wide-screen browser, and one for the mobile
    browser? I can direct visitors to the mobile site using a CSS or
    javascript link - if their browser identifies them as a mobile
    browser?
    Question 2
    Mobile devices come in all sorts of shapes and sizes and
    versions. PDA\s and iPhone's have different screensizes and
    resolutions that smart--phones, which in turn are different again
    from older and simpler phones. Should I design a site for a number
    of different types of phones? That would a huge amount of work...
    Question 3
    I also own Device Central, an App which I should think is
    very useful in this situation. But I fail to understand it! OK, so
    I can see what my photo or website or flash file looks like on my
    Nokia N73 - but I am not designing specifically for that phone. I
    also want my design to look good on all the other phones! My client
    needs a website that is not tailored to one phone, but to all
    phones.
    Question 4
    And why does Device Central not have profiles for the iPhone?
    I would think it is popular enough to warrant its own profile... (I
    post this from the Netherlands, where the iPhone is not carried
    yet, and so I have only ever held one in my hand). Is this because
    the iphone can see regular sites just fine?
    Question 5
    How does Dreamweaver help me build a mobile site?
    Question 6
    My client wants to show video on his website. In fact, that's
    what this website is all about: showing sports-videos from high
    profile sporting events. Which video-formats are most suitable?
    Question 7
    Do all mobile phones support flash? Or only a few? Or none?
    It seems to me that a flash website would allow for more creativity
    in the design.
    Thanks for any help you can give. Any resources you could
    point me to are also very welcome...
    Sincerely,
    Rogier Bos
    Rotterdam, The Netherlands

    Macnimation wrote:
    > Hi,
    >
    > I'm experimenting with creating a small site off a
    standard site, for mobile
    > phone/devices.
    >
    > Basically, I want to load a basic list page, which has
    links to pages that
    > will display and run flash movies.
    >
    > The flash movies, in FLV format are already at 640 x 480
    which run fine in the
    > main site.
    >
    > Is it simply to resize the movies to fit the mobile
    content size , or will
    > they "auto" resize?
    >
    > Do I have to chnage the webserver configuration in
    anyway, its a standard IIS
    > site at the moment, but MySQL with apache is also an
    option.
    >
    > Would standard html do or would the pages have to be
    done using xhtml or wml?
    >
    > I would like if possible to get this infomration first
    before starting it, so
    > I can possibly reduce delays.
    >
    > Any help or pointers to tutorials would be grateful
    >
    I'd like to check out the PDA scene some day soon, too. In
    the meantime,
    there's a recent discussion of this topic here:
    http://www.sitepoint.com/forums/showthread.php?p=3288343#post3288343
    www.geobop.org - Family Websites
    www.invisible-republic.org - Adult political websites (Mature
    adults only)

  • "Apple Mobile Device" failed to start. itunes does not recognize my iPhone4.

    I decided it was time to resync the music on my iPhone since its been months. I begin the sync and after a minute or so, my iTunes suddenly does not recognize my iPhone and freezes. I honestly have no idea what happened but was undaunted.
    OS is MS Windows 7 Home Premium 64 bit SP1
    Now, after trying:   
    - updating to iTunes 10.6.3, which stops installing after a popup saying "Service 'Apple Mobile Device' (Apple Mobile Device) failed to start. Verify that you have sufficient privileges to start system services. With the options Abort Retry or Ignore. Retry does nothing. Ignore allows iTunes to install but it doesn't recognize my phone still which is all I care to use iTunes for.
    - uninstalling all iTunes, Apple, Quicktime, and Bonjour software, which was difficult to do since you have to follow a particular order or else they wont actually uninstall.
    - performing a registry clean using CC Cleaner
    - wiping my compter's apple related Temp files in app data..
    - restarting with a clean boot... updating all drivers.. updating windows..
    I am becoming quite daunted.
    I have done essentially every single thing I could find that might resolve this error. I restarted and tried again (this is the third or maybe four time) and it still will not install.
    I cannot get any third party software to recognize the phone either since I need that Apple Mobile Device. I could always sync my library with Spotify but that's cumbersome and makes me not like my beautiful iPhone.
    Any help would be AMAZING. I've run out of ideas.

    The link above is bad... that account has been suspended.
    Just an FYI, I'm running Windows 7 Professional 64-bit and had just downloaded Itunes 10.7 for this platform.
    Please know that I have NEVER plugged any Apple device into this great computer.
    I have the new Iphone 5 READY to plugin and in ANTICIPATION of installing that phone; I first wanted to start by installing Itunes without any hardware potentially messing up the works.
    I have the exact same problem as reported here and in about 100 places here at Apple.  Please note this system has never seen ANY of these apple applications including quicktime, Itunes, Bonjour, or anything else from Apple for that matter.
    So basically, I'm stuck.  I've read the articles at about 20 sites now and it looks like this is a SEVERE and widespread problem; however, I have yet to find a "real" solution.
    Any advise would be greatly appreciated.  I'm an IT/Telecom Expert and it took me 3 hours to get the Iphone 5 setup and working properly (mainly because of the screen not working sideways for 95% of the configuration options and being forced to fat finger settings) including everything working with Icloud hosted contacts, facebook, a few networks and getting my gmail out of the way (of Icloud and facebook) and finally getting everything rocking, only to hit the wall when it came to Itunes.  Kind of a drag if you ask me.  (I'm thinking the Samsung Galaxy III that I returned to get this thing might have been less grief; but I guess we'll see).
    Anyone with a real fix, please reply!  I could use the help BEFORE I try to plug this phone into my computer!
    Thanks!

  • Yes another user with problem with Apple Mobile Device Support, I am getting the error message: Service 'Apple Mobile Device'(Apple Mobile Device) failed to start. Vertify that you have sufficient privileges to start system service....

    Yes another user with problem with Apple Mobile Device Support, I am getting the error message: Service 'Apple Mobile Device'(Apple Mobile Device) failed to start. Vertify that you have sufficient privileges to start system service....I hit retry and it came up again. I hit ignore and it prompted me to hit finish so Itunes can open.   I looked thru alot of these posts on here to try and resolve this problem myself but it's not working too well...I downloaded Itunes to my desktop so I can right click it with the program i downloaded called WinRAR. I extracted it and then went into the folder called Itunes64setup. I saw the file called AppleMobileDeviceSupport64 in there so I began to try and download it on it's own. Well that didn't work as I planned and got this error message:
    Apple Mobile Device Support wasn't installed on your computer. The installer encountered errors before Apple Mobile Device Support could be configured. Your system has not been modified. To retry these operations at a later time,please run the installer again.
    Well I tried to run it again and came up with the same message...I see that some people got great support to help them so I am hoping someone can help me as well. I know "b nor" is very qualfied and hopefully can help me! Please advise what I can do. Thank you

    Hi Iss9243,
    Welcome to the Support Communities!
    You've already tried some great troubleshooting steps, but the article below gives you quite a few more for this issue.  Hope it helps ....
    iTunes 11.1.4 for Windows: Unable to install or open
    http://support.apple.com/kb/TS5376
    Cheers,
    - Judy

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