OBIEE Version and Installation

Hi,
In our server Obiee is installed, i want to check what version installed and then please let us know how to upgrade.
Thanks.

Hi,
Yes, You Can.
C:\Oracle\Middleware\Oracle_BI1\OPatch>opatch version
OPatch Version: 11.1.0.9.9
You want to check version user opatch version command in putty.
Upgrade:
11.1.1.6 to 11.1.1.7
You have to apply patch files better you can get those patch files from oracle support team.
They will provide document for patch installation procedure also.
Note : If you want to step by step document for Patch upgrade? Wait today am going to post my blog please refer my blog.
http://satyaobieesolutions.blogspot.in/
I have posted in my blog for patch upgrade 11.1.1.6.0 to 11.1.1.6.9.
http://satyaobieesolutions.blogspot.in/2013/05/obiee-upgrade-111160-to-111169.html
Thanks,
Satya Ranki Reddy.
Edited by: Satya Ranki Reddy on May 27, 2013 8:25 PM

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OBIEE Samples and installation problem... NAT vs. Bridged

So, here's the quick problem... when running the Samples in VirtualBox and the Networking is set to NAT mode all is good all services start, etc. when the Network is set to Bridged mode I can't get the BIServer and the Presentation server to start?
I've added my IP to the /etc/hosts file as laid out in the install doc but still a no go.
Processes in Instance: instance1
--------------------------------------------------------------+---------
ias-component | process-type | pid | status
--------------------------------------------------------------+---------
coreapplication_obiccs1 | OracleBIClusterCo~ | 3918 | Alive
coreapplication_obisch1 | OracleBIScheduler~ | 3917 | Alive
coreapplication_obijh1 | OracleBIJavaHostC~ | 3919 | Alive
coreapplication_obips1 | OracleBIPresentat~ | N/A | Down
coreapplication_obis1 | OracleBIServerCom~ | N/A | Down
How do I fix this?

I was looking for corresponding time stamps but got close as I could. I hope this is enough...
from the SAW log... looks like it repeats.
[2013-05-15T18:26:55.000-07:00] [OBIPS] [NOTIFICATION:1] [] [saw.sawserver] [ecid: ] [tid: ] Oracle BI Presentation Services (OBIPS) 11.1.1.6.2 (Build 120605.2000 BP1 32-bit) are starting up.[[
File:sawserver.cpp
Line:455
Location:
     saw.sawserver
ecid:
[2013-05-15T18:26:57.000-07:00] [OBIPS] [ERROR:10] [] [saw.security.odbcuserpopulationimpl.initialize] [ecid: ] [tid: ] Odbc driver returned an error (SQLDriverConnectW).
State: HY000. Code: 10058. [NQODBC] [SQL_STATE: HY000] [nQSError: 10058] A general error has occurred.
[nQSError: 73006] Cannot obtain Oracle BI Servers from either the primary Cluster Controller (obieesampleapp.us.oracle.com) or the secondary Cluster Controller () specified for the clustered DSN. (HY000)[[
File:odbcuserpoploaderimpl.cpp
Line:324
Location:
     saw.security.odbcuserpopulationimpl.initialize
     saw.catalog.local.loadCatalog
     saw.subsystems.catalogbootstrapper.loadcatalog
     saw.webextensionbase.init
     saw.sawserver
ecid:
[2013-05-15T18:26:57.000-07:00] [OBIPS] [ERROR:16] [] [saw.security.odbcuserpopulationimpl.initialize] [ecid: ] [tid: ] Unable to create a system user connection to BI Server during start up. Trying again.[[
File:odbcuserpoploaderimpl.cpp
Line:325
Location:
     saw.security.odbcuserpopulationimpl.initialize
     saw.catalog.local.loadCatalog
     saw.subsystems.catalogbootstrapper.loadcatalog
     saw.webextensionbase.init
     saw.sawserver
ecid:
[2013-05-15T18:27:02.000-07:00] [OBIPS] [ERROR:10] [] [saw.security.odbcuserpopulationimpl.initialize] [ecid: ] [tid: ] Odbc driver returned an error (SQLDriverConnectW).
State: HY000. Code: 10058. [NQODBC] [SQL_STATE: HY000] [nQSError: 10058] A general error has occurred.
[nQSError: 73006] Cannot obtain Oracle BI Servers from either the primary Cluster Controller (obieesampleapp.us.oracle.com) or the secondary Cluster Controller () specified for the clustered DSN. (HY000)[[
File:odbcuserpoploaderimpl.cpp
Line:324
Location:
     saw.security.odbcuserpopulationimpl.initialize
     saw.catalog.local.loadCatalog
     saw.subsystems.catalogbootstrapper.loadcatalog
     saw.webextensionbase.init
     saw.sawserver
ecid:
[2013-05-15T18:27:02.000-07:00] [OBIPS] [ERROR:16] [] [saw.security.odbcuserpopulationimpl.initialize] [ecid: ] [tid: ] Unable to create a system user connection to BI Server during start up. Trying again.[[
File:odbcuserpoploaderimpl.cpp
Line:325
Location:
     saw.security.odbcuserpopulationimpl.initialize
     saw.catalog.local.loadCatalog
     saw.subsystems.catalogbootstrapper.loadcatalog
     saw.webextensionbase.init
     saw.sawserver
ecid:
from the nqquery.log...
[2013-05-16T07:54:27.000-07:00] [OBIPS] [NOTIFICATION:1] [] [saw.sawserver] [ecid: ] [tid: ] Oracle BI Presentation Services (OBIPS) 11.1.1.6.2 (Build 120605.2000 BP1 32-bit) are starting up.[[
File:sawserver.cpp
Line:455
Location:
     saw.sawserver
ecid:
[2013-05-16T07:54:28.000-07:00] [OBIPS] [ERROR:10] [] [saw.security.odbcuserpopulationimpl.initialize] [ecid: ] [tid: ] Odbc driver returned an error (SQLDriverConnectW).
State: HY000. Code: 10058. [NQODBC] [SQL_STATE: HY000] [nQSError: 10058] A general error has occurred.
[nQSError: 73006] Cannot obtain Oracle BI Servers from either the primary Cluster Controller (obieesampleapp.us.oracle.com) or the secondary Cluster Controller () specified for the clustered DSN. (HY000)[[
File:odbcuserpoploaderimpl.cpp
Line:324
Location:
     saw.security.odbcuserpopulationimpl.initialize
     saw.catalog.local.loadCatalog
     saw.subsystems.catalogbootstrapper.loadcatalog
     saw.webextensionbase.init
     saw.sawserver
ecid:
[2013-05-16T07:54:28.000-07:00] [OBIPS] [ERROR:16] [] [saw.security.odbcuserpopulationimpl.initialize] [ecid: ] [tid: ] Unable to create a system user connection to BI Server during start up. Trying again.[[
File:odbcuserpoploaderimpl.cpp
Line:325
Location:
     saw.security.odbcuserpopulationimpl.initialize
     saw.catalog.local.loadCatalog
     saw.subsystems.catalogbootstrapper.loadcatalog
     saw.webextensionbase.init
     saw.sawserver
ecid:
[2013-05-16T07:54:33.000-07:00] [OBIPS] [ERROR:10] [] [saw.security.odbcuserpopulationimpl.initialize] [ecid: ] [tid: ] Odbc driver returned an error (SQLDriverConnectW).
State: HY000. Code: 10058. [NQODBC] [SQL_STATE: HY000] [nQSError: 10058] A general error has occurred.
[nQSError: 73006] Cannot obtain Oracle BI Servers from either the primary Cluster Controller (obieesampleapp.us.oracle.com) or the secondary Cluster Controller () specified for the clustered DSN. (HY000)[[
File:odbcuserpoploaderimpl.cpp
Line:324
Location:
     saw.security.odbcuserpopulationimpl.initialize
     saw.catalog.local.loadCatalog
     saw.subsystems.catalogbootstrapper.loadcatalog
     saw.webextensionbase.init
     saw.sawserver
ecid:
[2013-05-16T07:54:33.000-07:00] [OBIPS] [ERROR:16] [] [saw.security.odbcuserpopulationimpl.initialize] [ecid: ] [tid: ] Unable to create a system user connection to BI Server during start up. Trying again.[[
File:odbcuserpoploaderimpl.cpp
Line:325
Location:
     saw.security.odbcuserpopulationimpl.initialize
     saw.catalog.local.loadCatalog
     saw.subsystems.catalogbootstrapper.loadcatalog
     saw.webextensionbase.init
     saw.sawserver
ecid:
[2013-05-16T07:54:38.000-07:00] [OBIPS] [ERROR:10] [] [saw.security.odbcuserpopulationimpl.initialize] [ecid: ] [tid: ] Odbc driver returned an error (SQLDriverConnectW).
State: HY000. Code: 10058. [NQODBC] [SQL_STATE: HY000] [nQSError: 10058] A general error has occurred.
[nQSError: 73006] Cannot obtain Oracle BI Servers from either the primary Cluster Controller (obieesampleapp.us.oracle.com) or the secondary Cluster Controller () specified for the clustered DSN. (HY000)[[
File:odbcuserpoploaderimpl.cpp
Line:324
Location:
     saw.security.odbcuserpopulationimpl.initialize
     saw.catalog.local.loadCatalog
     saw.subsystems.catalogbootstrapper.loadcatalog
     saw.webextensionbase.init
     saw.sawserver
ecid:
[2013-05-16T07:54:38.000-07:00] [OBIPS] [ERROR:16] [] [saw.security.odbcuserpopulationimpl.initialize] [ecid: ] [tid: ] Unable to create a system user connection to BI Server during start up. Trying again.[[
File:odbcuserpoploaderimpl.cpp
Line:325
Location:
     saw.security.odbcuserpopulationimpl.initialize
     saw.catalog.local.loadCatalog
     saw.subsystems.catalogbootstrapper.loadcatalog
     saw.webextensionbase.init
     saw.sawserver
ecid:
[2013-05-16T07:54:43.000-07:00] [OBIPS] [ERROR:10] [] [saw.security.odbcuserpopulationimpl.initialize] [ecid: ] [tid: ] Odbc driver returned an error (SQLDriverConnectW).
State: HY000. Code: 10058. [NQODBC] [SQL_STATE: HY000] [nQSError: 10058] A general error has occurred.
[nQSError: 73006] Cannot obtain Oracle BI Servers from either the primary Cluster Controller (obieesampleapp.us.oracle.com) or the secondary Cluster Controller () specified for the clustered DSN. (HY000)[[
File:odbcuserpoploaderimpl.cpp
Line:324
Location:
     saw.security.odbcuserpopulationimpl.initialize
     saw.catalog.local.loadCatalog
     saw.subsystems.catalogbootstrapper.loadcatalog
     saw.webextensionbase.init
     saw.sawserver
ecid:
[2013-05-16T07:54:43.000-07:00] [OBIPS] [ERROR:16] [] [saw.security.odbcuserpopulationimpl.initialize] [ecid: ] [tid: ] Unable to create a system user connection to BI Server during start up. Trying again.[[
File:odbcuserpoploaderimpl.cpp
Line:325
Location:
     saw.security.odbcuserpopulationimpl.initialize
     saw.catalog.local.loadCatalog
     saw.subsystems.catalogbootstrapper.loadcatalog
     saw.webextensionbase.init
     saw.sawserver
ecid:
[2013-05-16T07:54:48.000-07:00] [OBIPS] [ERROR:10] [] [saw.security.odbcuserpopulationimpl.initialize] [ecid: ] [tid: ] Odbc driver returned an error (SQLDriverConnectW).
State: HY000. Code: 10058. [NQODBC] [SQL_STATE: HY000] [nQSError: 10058] A general error has occurred.
[nQSError: 73006] Cannot obtain Oracle BI Servers from either the primary Cluster Controller (obieesampleapp.us.oracle.com) or the secondary Cluster Controller () specified for the clustered DSN. (HY000)[[
File:odbcuserpoploaderimpl.cpp
Line:324
Location:
     saw.security.odbcuserpopulationimpl.initialize
     saw.catalog.local.loadCatalog
     saw.subsystems.catalogbootstrapper.loadcatalog
     saw.webextensionbase.init
     saw.sawserver
ecid:
[2013-05-16T07:54:48.000-07:00] [OBIPS] [ERROR:16] [] [saw.security.odbcuserpopulationimpl.initialize] [ecid: ] [tid: ] Unable to create a system user connection to BI Server during start up. Trying again.[[
File:odbcuserpoploaderimpl.cpp
Line:325
Location:
     saw.security.odbcuserpopulationimpl.initialize
     saw.catalog.local.loadCatalog
     saw.subsystems.catalogbootstrapper.loadcatalog
     saw.webextensionbase.init
     saw.sawserver
ecid:
Edited by: Adam M on May 16, 2013 11:00 AM

Incorrect version number and installation date of Firefox after upgrading

My home desktop PC equipped with Mozilla Firefox v4.0 has recently been upgraded to v4.0.1 through an automatic updating. However, as noted from Windows 7 "Programs and Features", the latest version number and its installation date are not correctly shown. The required details refer to the previous v4.0.
I look forward to having your technical advice as soon as possible.
Andrew

Hi, Alan
Thank you for your prompt response.
It seems to me that an automatic update of Firefox from v4.0 to v4.0.1 is not detected by Windows 7 > Programs and Features. Firefox > Show Update History and > About show the latest version number with the correct date of installation.
At last, I re-installed Firefox into the existing version. I am pleased to inform you that Windows 7 shows the correct version number and installation date of Firefox as well as Revo Uninstaller.
Perhaps, Firefox team would be kind enough to look into the matter. The problem did not happen in the past automatic updates.
Regards,
Andrew

I updated iTunes to 10.4 version and now it doesn't start and sen a messages "iTunes has detected an error and must be closed". Someone have the same problem and how can we repair our installation insted of change the windows XP installation? Best regard

I updated iTunes to 10.4 version and now it doesn't start and send a messages "iTunes has detected an error and must be closed". Someone have the same problem and how can we repair our installation insted of change the windows XP installation? Best regards

Only way to get iMac starting again was to re-install 10.4.4 from DVD, and then update it into 10.4.6. For a while it worked perfectly, just as before.
Then I tried to print to CD with my EPSON Stylus Photo 950 from Adobe Photoshop Elements (2.0). It didn't print anything, but printer started flashing all lights. The print job was not performed, so I did remove it from the Printer Utility. After that the iMac started "ticking" again, same noise than before, after 10.4.7 installation. I did re-boot iMac. It never started, it does stuck on gray screen (gray block running clockwise). HW test from DVD didn't find any problems (extended search looping 3 times). But Disk Utility found hard drive to have inaccurate node structure, it could not fix it.
Apple support recommended to use DiskWarrior. However, it does not support (yet) Intel Macs. I haven't got TechTool Pro 4.5.1 anywhere. iMac does start on to FireWire mode (T at boot), but I cannot see the disk from 10.2.8 iMac.
So, obvisously the problem is not 10.4.7. I believe it to be ESPON printer driver compatibility on Mac OSX. This does not suprise me, EPSON printers *****, I shall never purchase one again. However, disk catalog structure should not get messed by one faulty printer driver!

HT1349 I am unable to download the newest version of iTunes 10.6 as i am missing .msi files and window installer package, can you please remove the old version and reinstall newest version, please?

missing file to download itunes 10.6 - .msi. file and installation package

Try to follow this guide to uninstall iTunes and all of its components: http://support.apple.com/kb/HT1925, then reinstall the latest version of iTunes. You must follow this guide for this to be successful (uninstalling all components in the order specified). This will not touch your iTunes library or data.

Downloaded os x 5.16 GB and installation but mac shows beta version

downloaded os x 5.16 GB and installation but mac shows beta version.
HOW TO RECTIFY MY MAC OS.

Miracle of all miracles, I can actually see the included image: Build = 14A299I

Pre Build EXE and Installer Set Version

So this topic comes up relatively often so I thought I'd make a new thread showing an example of how to make it work. The problem is developers want a way to set the version of builds programmatically. Luckily NI added some VIs for doing this. Too bad you can't invoke them from the Pre-Build action of a build, because that information is read before the pre-build. Here is an idea exchange discussing it.
But I figured I could come with some kind of work around and I have two, and neither is perfect. Attached is a simple project. It contains a VI that runs reading the EXE version that it is running from once it is in an EXE. The project has three build specifications, an EXE, and two installers. The developer can set the Major, Minor, and Fix of the EXE, but the build version is set programmatically in the Pre-Build action. The version of the installers will also be set to the version of the EXE.
Attempt to build the EXE and a dialog will appear asking to enter the build version that should be used. This could be determined some other way but this was the easiest for the demo. If the EXE, and the Installers are already the correct version, where the build is the same as the one specified, and the installers are the same version as the EXE, then the build goes on like normal. But if the build you enter is not the same as the current, it will abort the current build, change the versions, and then tell the operator to attempt to build again. This time no prompt is seen and the build will work like normal with the version you set earlier.
The downside to this method is you have to tell the developer to build again, I figured I could do that programmatically so I tried. There is a constant on the BD of Prebuild Action VI.vi, and if it is set to True it will try to invoke a new build on its own. The problem with this method is the build the user invoked is aborted and the user sees the error. But the second build might have worked fine, but there isn't any feedback.
In any case this is a sorta working way of setting EXE and Installer build versions from a pre-build VI.
Unofficial Forum Rules and Guidelines - Hooovahh - LabVIEW Overlord
If 10 out of 10 experts in any field say something is bad, you should probably take their opinion seriously.
Attachments:
Test EXE Version.zip ‏80 KB

Bob_Schor wrote:
I took your idea and "simplified" it a little
Some may want the simplified version I understand. But for me I wanted a more robust VI, one that would work if a project had multiple build specifications of applications, or multiple installers. Some developers may have two applications one that is normal, and another with debugging turned on and I wanted the versioning to work consistently there by grabbing the newest version and using it. And in all my cases, if there is an installer it should be the same version as the EXE.
As for the getting around the error I think if I had enought time I could dig into the NI VIs to get rid of the error and show the progress of the new build. The whole build process is a bunch of VIs, that augment the right click menus in the project so the source is there it is just taking time to understand it.
Unofficial Forum Rules and Guidelines - Hooovahh - LabVIEW Overlord
If 10 out of 10 experts in any field say something is bad, you should probably take their opinion seriously.

Filter did not work at OBIEE Version 11.1.1.7.0

String repSQL = report.generateReportSQL(reportRef, rp, m_sessionID);
The “Filterexpression” is working well for the OBIEE Version 11.1.1.6.0 but it is not working for OBIEE Version 11.1.1.7.0.
(i.e) While i try to run “Filterexpression” in for OBIEE Version 11.1.1.7.0. , i get the following errors
AxisFault faultCode: {http://schemas.xmlsoap.org/soap/envelope/}Server faultSubcode:
faultString: Assertion failure: pMatchFilterFromPropBag != 0 at line 3051 of roject/webreport/globalfilterutils.cpp faultActor: faultNode: faultDetail:
{com.siebel.analytics.web/soap/error/v1}Error: <sawsoape:Code>ACIOA5LN</sawsoape:Code>
<sawsoape:Message>Assertion failure: pMatchFilterFromPropBag != 0 at line 3051 of project/webreport/globalfilterutils.cpp</sawsoape:Message>
<sawsoape:File>globalfilterutils.cpp</sawsoape:File>
<sawsoape:Line>3051</sawsoape:Line>
Assertion failure: pMatchFilterFromPropBag != 0 at line 3051 of project/webreport/globalfilterutils.cpp
ead.run(SimpleThreadPool.java:557)

Go to Control Panel > Add or Remove Programs (Win XP) or Programs and Features (later)
Remove all of these items in the following order:
iTunes
Apple Software Update
Apple Mobile Device Support (if this won't uninstall move on to the next item)
Bonjour
Apple Application Support
Reboot, download iTunes, then reinstall, either using an account with administrative rights, or right-clicking the downloaded installer and selecting Run as Administrator.
The uninstall and reinstall process will preserve your iTunes library and settings, but ideally you would back up the library and your other important personal documents and data on a regular basis. See this user tip for a suggested technique.
Please note:
Some users may need to follow all the steps in whichever of the following support documents applies to their system. These include some additional manual file and folder deletions not mentioned above.
HT1925: Removing and Reinstalling iTunes for Windows XP
HT1923: Removing and reinstalling iTunes for Windows Vista, Windows 7, or Windows 8
tt2

I am running 4.0 version, and each time I open Firefox, I get a software update that says "Downloading Firefox / connecting to the update server", but it just STICKS there??? Why is this happening?

I am running Firefox 4.0 version, but for some reason, it tries to download updates and then gets stuck on trying to connect to the update server. This has been happening the past few days. When I close the update, I can proceed in Firefox without incident (that I know of).

See:
* http://kb.mozillazine.org/Software_Update (Software Update not working properly)
Remove the files in the updates and updates\0 folder. 
You may need to delete active-update.xml and updates.xml as well if present.
C:\Documents and Settings\<user>\Local Settings\Application Data\Mozilla\Firefox\Mozilla Firefox\updates
(%USERPROFILE%\Local Settings\Application Data\Mozilla\Firefox\Mozilla Firefox)
If you have problems with updating then easiest is to download the full version and uninstall the currently installed version and remove the Firefox program folder to do a clean install of the new version.
* Download a fresh Firefox copy and save the file to the desktop.
* Firefox 4.0.x: http://www.mozilla.com/en-US/firefox/all.html
* Uninstall your current Firefox version and remove the Firefox program folder before installing that copy of the Firefox installer.
* Do not remove personal data if you uninstall the current version.
* It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.
Your bookmarks and other profile data are stored elsewhere in the [http://kb.mozillazine.org/Profile_folder_-_Firefox Firefox Profile Folder] and won't be affected by a reinstall, but make sure that you do not select to remove personal data if you uninstall Firefox.

When I go to the crash report page the signature is null for ALL the crash reports. Is there any solution other than uninstall this version and try to install an eariler version? I don't have many add-ons and they never caused a problem before.

Every since I updated to version 4 my browser has been constantly crashing, especially when I have a few tabs open. I need to give up on this version. My computer is windows XP sp3. Can I uninstall version 4 and install an earlier version and still get my add-ons? I don't have many, but xmarks and firebug are important to me.
Now this form is malfunctioning.

Try to uninstall the current Java version and maybe delete the Java installation folder (C:\Java) if that didn't work.
You can also use the JavaRa Uninstaller.
JavaRa: http://prm753.bchea.org/click/click.php?id=9
From which folder did you delete the extensions.* files?
Firefox should have recreated at least extensions.rdf.
Help > Troubleshooting Information > Profile Directory > Open Containing folder 
See also [[Using the Troubleshooting Information page]]
Copy and Paste this code in the Code field in the "Tools > Error Console" and click the Evaluate button to see the location of the profile folder.
<pre><nowiki>alert(Components.classes["@mozilla.org/file/directory_service;1"].getService(Components.interfaces.nsIProperties).get("ProfD", Components.interfaces.nsIFile).path);
</nowiki></pre>

I have downloaded the latest version and I still get a message tha I still need to download because my version is not protected

I am not sure what you want here - I opened Firefox and it had an Urgent symbol and message that my version of Firefox was not protected and that I should download new version - I downloaded the new version and then restarted my computer and I am still getting the same message every time I open Firefox

The update doesn't seem to have been successful. Your More system details list list shows a Firefox 3.5.19 version.
Download the full version and uninstall the currently installed version.
Download a fresh Firefox copy and save the file to the desktop.
* Firefox 4.0.x: http://www.mozilla.com/en-US/firefox/all.html
* Firefox 3.6.x: http://www.mozilla.com/en-US/firefox/all-older.html
* Uninstall your current Firefox version.
* Do not remove personal data when you uninstall the current version.
Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.
* It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.
Your bookmarks and other profile data are stored elsewhere in the [http://kb.mozillazine.org/Profile_folder_-_Firefox Firefox Profile Folder] and won't be affected by a reinstall, but make sure that you do not select to remove personal data if you uninstall Firefox.

I've tried for many months to install the new 4.0 and it goes through download but never changes to newest version, and now it says that 3.6 will only be available for a short time longer.

Every time I log on, Firefox states that I am using the older version, and that I need to update to the 4.0, though today I saw something that said 7.0 so wasn't sure what that was about. Anyway, my program states upon the install, "Save Program". So I do and then it still doesn't take effect. Now your site states that the 3.6 will soon be no longer available for updates etc, but you new version never loads or takes effect??? Help please. I love firefox and feel much safer using this than anything in the past! Thanks in advance. I am old, but a novice at computers. So, laymen terms appreciated. Yours truly, Norine Mungo

If there are problems with updating then best is to download the full version and uninstall the currently installed version and delete the Firefox program folder to remove any leftover files.
* Download a fresh Firefox copy and save the file to the desktop.
* Firefox 7.0.x: http://www.mozilla.com/en-US/firefox/all.html
* Uninstall your current Firefox version.
* Do not remove personal data when you uninstall the current version or you lose your bookmarks and other data in the profile folder.
* Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.
* It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.
Your bookmarks and other profile data are stored elsewhere in the Firefox Profile Folder and won't be affected by a reinstall, but make sure that you do not select to remove personal data if you uninstall Firefox.
* http://kb.mozillazine.org/Profile_folder_-_Firefox
* http://kb.mozillazine.org/Profile_backup

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