Object for interaction records, service tickets and follow-up activities

Hi,
I need business objects or Function modules(anything) that contains the data realted to interaction records, service tickets, and follow-up.Please help me by mailing to my mail [email protected]

My question was answered by Experts.
1.I tried with the code to retirve GUID,HEADER/ITEM Guid's related to the BPnumber from CRMF_ORDER_INDEX table.
2.I have stored header/item GUID's in different internal tables and append all the values that fetched above with in the loop.
3. Clear header/item guid's,that they can have next value in the loop.(Important)
4.Next step call the FM CRM_ORDER_READ with in the loop and assign import/export parameters.
4.Display the records.
Thanks for Everything.........

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Interaction records,Service tickets,Follow-up activities

hi all!
I need objects (FM, BDocs...Etc...) that related to interaction records, service tickets, follow-up activities of the business partners.
can anybody help me out.
regards
sachin

My question was answered by Experts.
1.I tried with the code to retirve GUID,HEADER/ITEM Guid's related to the BPnumber from CRMF_ORDER_INDEX table.
2.I have stored header/item GUID's in different internal tables and append all the values that fetched above with in the loop.
3. Clear header/item guid's,that they can have next value in the loop.(Important)
4.Next step call the FM CRM_ORDER_READ with in the loop and assign import/export parameters.
4.Display the records.
Thanks for Everything.........

Follow Up and task for Interaction Record

we have IC Web and need to create Follow up and Task as follow up task from the interaction record.
Can you please help me find steps to configure the same,

Suki,
I was maybe a little bit too fast:-)
Goto spro->CRM->interaction center webclient->business transaction profiles.
There you find some entries, select the business transaction profile that is attachted to your ICweb main profile.
Here you have an entry trans. type where you can select your interaction record transaction type, this is considered your 'leading' transaction type. A leading transaction type is the transaction that always will be created when an interaction occurs in the webclient. If you created some entries in the copy-control customizing action for your interaction record (let's say trans type= ZINT) like I explained in earlier post, you should check that the same transaction type is used here, the ZINT.
When you select your business transaction profile you see some options on the left ('Dependent bus trans', 'assign price type and price type list' and 'content management templates').
Select 'Dependent business transactions'. Here you can enter your transaction types that are applicable for your scenarios, you see four radiobutton options 'Sales', 'Service', 'Lead' and 'complaint'. Here you can choose which transaction type to be used in what scenario. If you enter here your sales order transaction and flag 'Sales' as scenario it should appear in the follow-up dropdownlistbox in the interaction record view. (And is also used as trans type when you select 'sales order' in the navigation bar in the webclient) The same counts for complaints.
Hope it's a little bit clear now!
Regards,
Joost

Dates for Interaction records and other Business Activities in IC (CRM2007)

Hello,
I noticed that for interaction records or follow up business activities the dates are not displayed at all in the IC. Is there a way make the configured dates (in date profile) visible in the IC?
Thanks,
Patrick

Hi Raghavendran,
I am facing the same problem. Other than Appointments,Tasks,Email and Interaction record I cannot create any other Activities.
I defined a new Transaction type assigned the category Misc but cannot create the Activity on WEBUI. As Raja suggested I have also assigned the Channel as WEBUI and ICWEBCLIENT but still does not work. Is there any Role specific customization that needs to be performed?
Please let me know if your issue is resolved and how you resolved it.
Any help will be greatly appreciated.
Thanks,
Pooja

Connect-SPOService : The Application ID (AppID) for which the service ticket is requested does not exist on the system.

I am trying to connect to SharePoint in my Office 365 environment by following https://support.office.com/article/Set-up-the-SharePoint-Online-Management-Shell-environment-7b931221-63e2-45cc-9ebc-30e042f17e2c and I am getting:
Connect-SPOService : The Application ID (AppID) for which the service ticket is requested does not exist on the system.
Is there some setting I need to change on the O365 side? Thanks.

Hi,
Based on your description, my understanding is that you want connect SharePoint Online using PowerShell.
Please make sure that the following software is installed.
Windows Management Framework 3.0
SharePoint Online Management Shell
And then, open the SharePoint Online Management Shell and use the Script below to test
whether it works.
$User = "[username]@[tenant].onmicrosoft.com"
$Pass = "[password]"
$creds = New-Object System.Management.Automation.PSCredential($User,(ConvertTo-SecureString $Pass -AsPlainText -Force));
Connect-SPOService -Url https://[tenant]-admin.sharepoint.com -Credential $creds
Get-SPOSite
More information:
http://blog.falchionconsulting.com/index.php/2013/01/using-powershell-to-manage-sharepoint-2013-online/
Thanks,
Dennis Guo
TechNet Community Support
Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Subscriber Support, contact
[email protected]
Dennis Guo
TechNet Community Support

Authorization objects for transaction, one to view, and one to maintain

Hi all,
My requrement is to create two authorization objects for transaction, one to view, and one to maintain.
I know how to create objetcs vai sm21, but i donot know how to crate objects with activity codes.
Please suggest how to create object where i can asign activity codes.
regards
manish

The Authorization Concept
R/3 uses authorization objects to assign authorizations to users. An authorization object is a template for an authorization. For example, authorization object F_SKA1_BUK - G/L Account: Authorization for company codes requires the specification of two field values: Company Code and Activity. To allow a General Ledger supervisor to create a general ledger master record, he/she must be assigned an authorization to create (Activity 1) accounts for a specific company code (eg. Company Code 2000). Such an authorization is created using the object F_SKA1_BUK by assigning these field values and naming the authorization following an appropriate convention (eg. Z_SCC20001).
Authorizations may be classified as general authorizations, organizational authorizations or functional authorizations. General authorizations specify the functions a user may perform. Authorization object F_SKA1_BUK has been assigned to the function for creating general ledger master records. The system checks for the useru2019s authorization to create general ledger accounts (Activity 1) in at least one company code. The system then checks whether the user is permitted to create accounts for the specified organizational unit (company code) and has the required functional authorizations. Authorizations in this case may restrict the user to certain Charts of Accounts. In addition, an authorization group may be defined in certain authorization objects to protect individual master records.
Profiles relating to an organizational role (eg. General Ledger Supervisor) are defined consisting of a list of authorizations and other profiles. Such profiles are then assigned to users with that role and stored in their user master record along with other data (eg. password).
Do check this link as well.
http://articles.techrepublic.com.com/5100-10878_11-5110893.html

Parsley Dynamic Command & Dynamic Object for Soap web services

Hi,
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                                                                         result="lawPadCommunicationServicesPort_resultHandler(event)"
                                                                         fault="Alert.show(event.fault.faultString + '\n' + event.fault.faultDetail)" showBusyCursor="true"/>
        <s:CallResponder id="getBasePathForFileDownLoadResult"/>
        <lawpadcommunicationservicesport:LawPadCommunicationServicesPort id="RefLawPadCommunicationServiceGetBasePath"
                                                                         result="RefLawPadCommunicationServiceGetBasePath_resultHandler(event)"
                                                                         fault="Alert.show(event.fault.faultString + '\n' + event.fault.faultDetail)" showBusyCursor="true"/>
        <s:CallResponder id="getXmlPathLinkResult"/>
        <xmlpathcommunicationport:XmlPathCommunicationPort id="xmlPathCommunicationPort"
                                                           fault="Alert.show(event.fault.faultString + '\n' + event.fault.faultDetail)" showBusyCursor="true"/>
    </fx:Declarations>

Hi,
I am new to Parsley.....
Can u refer me some link to understand all features of Parsley.
Mainly Dynamic Command and object for soap web services....
I am in confused state with the usage of dynamic command and object for Soap web services.
<fx:Declarations>
        <s:CallResponder id="getSearchEngineForReferencePageResult"/>
        <lawpadcommunicationservicesport:LawPadCommunicationServicesPort id="lawPadCommunicationServicesPort"
                                                                           result="lawPadCommunicationServicesPort_resultHandler(event)"
                                                                           fault="Alert.show(event.fault.faultString + '\n' + event.fault.faultDetail)" showBusyCursor="true"/>
        <s:CallResponder id="getBasePathForFileDownLoadResult"/>
        <lawpadcommunicationservicesport:LawPadCommunicationServicesPort id="RefLawPadCommunicationServiceGetBasePath"
                                                                            result="RefLawPadCommunicationServiceGetBasePath_resultHandler(event) "
                                                                           fault="Alert.show(event.fault.faultString + '\n' + event.fault.faultDetail)" showBusyCursor="true"/>
        <s:CallResponder id="getXmlPathLinkResult"/>
        <xmlpathcommunicationport:XmlPathCommunicationPort id="xmlPathCommunicationPort"
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</fx:Declarations>
Thanks & Regards

Delta update for Cube : 0CRM_PRI - Service Orders and Confirmations: Item

Dear experts,
For Cube : 0CRM_PRI - Service Orders and Confirmations: Item
Source data is from Two ODS
1. Confirmations (Item Data) : 0CRM_CNFI and
2. Service Orders: Item Data : 0CRM_PROI
I have done Init upload to this cube from both this ODS.
I am not getting delta option to this.
When I am trying update Delta after init from ODS message is No new deltas in DataStore object 0CRM_PROI for update. No delta option available . It is showing Initial and Full Update option only.
How i can initiate delta option for this Cube ? Please update us.
Thanks in advance.
Regards,

Hi,
you can use DTP's to laod data from ODS to cube .. it will take deltas ..
With a data transfer process, you can transfer data either in full extraction mode or in delta mode. In full mode, the entire dataset of the source is transferred to the target; in delta mode, only the data that was posted to the source since the last data transfer is transferred. The data transfer process controls delta handling and therefore allows you to fill several targets with different deltas from one source. With a data transfer process, you do not need to explicitly initialize the delta method as you do when copying data with an InfoPackage.
or you can create a sepeate Ip for delta apart form full and init .. that will laod delat data in cube ..
Regards,
shikha

How can I find table names for Interaction Record

Hi
I need the table names for Interaction Record Notes, Description Field, Reason Code & IC Agent. Please assist.

Hi Sunglad,
The header data of the interaction record (incl. description) is saved in table CRMD_ORDERADM_H.
The reason code can be found in table CRMD_SRV_SUBJECT.
The connection between CRMD_ORDERADM_H and the CRMD_SRV_SUBJECT is rather complex:
CRMD_ORDERADM_H --> CRMD_LINK --> CRMD_SRV_OSSET --> CRMD_SRV_SUBJECT
get transaction guid from crmd_orderadm_h.
get guid_set from crmd_link where crmd_link-guid_hi = transaction guid and objtype_set = 29.
select guid from crmd_srv_osset where guid_set = guid_set found above in crmd_link table.
select * from crmd_srv_subject where guid_ref is in all guid's found above.
The text can be found in table STXH. I guess you need a function module (READ_TEXT) to
retrieve the text.
Hope this helps.
regards,
Wim Olieman

Unable to get the admin object for the CsContainerAdmin service

Hi,
On AIX, we deployed XIR2 SP2 --> XIR2 SP3 --> SP3 Productivity Pack.
The Conection server does show up on the server list in the CMC, but on trying to access this server, it throws an error" Unable to get the admin object for the CsContainerAdmin service"
Tried to manually create another Connection server, same result.
Is this an issue that is addressed by a later FP?
Thanks in advance
Rajesh Jayakumar

Hi Rajesh,
Were you able to resolve this issue? I am facing the same issue with almost every BOE 11.5 SP3 server on Windows.
For example, the Input file server says this -
"Unable to get the admin object for the FileServerAdmin service for server Input.BOCMSMSGT1.fileserver".
Getting the same error on WebI Report Server as well -
There was an error while retrieving data from the server: Unable to get the admin object for the WebiServerAdmin service for server BOPROCENG1.Web_IntelligenceReportServer.webiserver
Thanks,
Sarang
Edited by: Sarang Deshpande on Sep 26, 2008 3:08 PM

List service tickets and activities by Business Partner

Does anyone know of a function / BAPI that can be passed Business Partner ID and list all Service Tickets and activities associated with it. Many thanks

The only FM I found list the order guids and is CRM_BUPA_READ_ORDER_OBJECTS.
I would advise you to pass the date from and to as well, else this might create performance problems.

FM for Interaction record

Hi
Any body could you pls post me what exactly is the FM for Interaction record creation in CRM?
Thanks

Hi ,
Please refer to this link. Hope it helps.
Create interaction record using BAdi ORDER_SAVE
rgrds,
Randhir

Transaction type for interaction record

Hi All,
I created Z transaction for interaction record(transaction type 0010).But on UI instead of Z transaction,standard transaction is coming.Channel for Z transaction is maintained.
All settings given in best practice have been maintained.
Please let me know what can be the issue?
Thanks in Advance..

Hi,
have you assigned your business transaction profile to your business role?
transaction CRMC_UI_PROFILE.
Select your IC-businessrole --> Assign function profile:
Function profile ID = IC_BT
Maintain here your Z-Profile.
Kind regards
Manfred

Wich one best for Audio Recording using cubase and pro tools? MBP md102 or MBP md103? i often using a lot of VST

wich one the best for Audio Recording using cubase and pro tools? MBP md102 or MBP md103? i often using a lot of VST too

Well, I've been trying this for a while. By my calculations, at this rate, installing all the applications one by one and trying to restore all the data manually will take me about six years. I would finished just in time for the Tokyo 2020 Olympics.
The main problem is, I don't know where all the bodies are buried. Just one example, I'm using Cornerstone for an svn client. I have working copies of multiple repositories on my computer. I really don't want to set them all up again, and I can't figure out where the Cornerstone preferences and all settings are stored. I couldn't find them in the Library anywhere.
And that's just one case.
I haven't done much with my MacBook Pro yet, I think in retrospect the easiest course of action is to reinstall OS X as though it were new MacBook Pro, start from scratch, and use my Time Machine backup with the migration assistant and go from there.
And that's what I'm doing right now. I'm in the middle of reinstalling OS X.
Afterwords I'll use a clean app uninstaller application to get rid of all the applications that I'm not using. And I'll just hack away at directories that I know I haven't looked at for years, with the confidence that I have a backup both in Time Machine and in CCC and also on my iMac. That's three backups.
I would rather start out "light", but I can see it's just going to take forever and a day to get it done. Anyway, fortunately nothing is carved in stone, and I can always try again if I want to. But dealing with all the documents and all the applications one by one separately was just obviously going to take too much time.
I'll report back on my results. And I appreciate your suggestion.
Doug

Cancel button for interaction records ICWC

Hi experts.
I want to add the standard button "CANCEL" for interaction records in ICWC interface. This button is enabled for the resto of transactions but not for the interaction record one. Do you have any idea?
Regards,
Pablo

Hello,
For CRM versions before CRM7.0, the only way to avoid Interaction record creation is to implement BADI
CRM_IC_IARECORD. But be aware that it may have some negative impacts depending on the scenario you are using...
Kind regards,
Nicolas.
PS: for CRM7.0 check out the release notes. It seems that a new "END" button has been introduced to avoid the interaction record creation...

Object for interaction records, service tickets and follow-up activities

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