Occasionally got 'Request timed out' when trying to do Ping test on the server. What likely will be the cause?

I want to troubleshoot what causing the connection unstable between workstation and server. When i try do the ping test, the reply sometime 'Request timed out' Any idea what likely the cause of this issue?
I tried change network adapter, change network cable, change network port, reassign different ip address to the server. Still the result remain. I got another server on the same rack and same ip segment(base), but the other server is ok.
Any idea on this guys?
Thanks.

Hi S.Akmal,
The request timed out also can caused by the remote computer no replayed, you can try to check the remote server whether it have some network issue, you also can connect this
server to another server directly(just connect them with cable) then try the ping then can determine whether issue occur on this server.
More information:
Internet Control Message Protocol (ICMP) Basics
https://support.microsoft.com/en-us/kb/170292
I’m glad to be of help to you!
Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Support, contact [email protected]

Similar Messages

Getting the messeage request timed out when trying to ping

I can't ping but can be pinged. Done all the steps here: /t5/Hamachi/Ping-Request-Timed-out/td-p/121480 still no succes. I have made rules regarding hamachi in my firewall and i have ran diagonstics in hamachi, it says everything is allright, but still the pings doesn't work. Can be pinged though. I am running Win 10 64bit. But one thing that have caught my interest is this, the hamachi network driver seems to not have a internet connection, but maybe this is normal? : https://gyazo.com/bfbe4e6bcf0b0caff44fdadabaaae865 Translation from swedish:IPv4 Connection: No Network Connection.IPv6 Connection: No Internet Connection. I hope someone out there has the answer to my question! Thanks in Advance!! Best Regards, FiskarN, AkA Elias!

Hi S.Akmal,
The request timed out also can caused by the remote computer no replayed, you can try to check the remote server whether it have some network issue, you also can connect this
server to another server directly(just connect them with cable) then try the ping then can determine whether issue occur on this server.
More information:
Internet Control Message Protocol (ICMP) Basics
https://support.microsoft.com/en-us/kb/170292
I’m glad to be of help to you!
Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Support, contact [email protected]

Got request timed out when ping network load balancing (NLB) cluster ip

I want to set up NLB on windows 2008 R2 64
bit
Server1 : private ip 192.168.1.100 ; public ip 172.1.1.1
Server2 : private ip 192.168.1.101 ; public ip 172.1.1.2
private ip 100/101 can be communicated with each other, but cannot reach from other servers, even with same subnet.
Cluster ip: 172.1.1.3
After created NLB with Unicast, I can ping the cluster ip from these 2 servers, but when I enter the cluster ip in browser, got http 404 not found error; and cannot ping the cluster ip from other servers.
Awen

Hi,
In your figure, the cluster IP is 172.18.5.22. Does there have some mistype in your post? Another possible is you set the incorrect IP address binding with the IIS service.
More information:
Add and Remove IP Address Bindings
http://technet.microsoft.com/en-us/library/bb734869.aspx
Hope this helps.
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ITunes store keeps saying that my session has timed out when trying to buy a product from the store

I Tunes is telling me that my session has timed out when trying to buy a gift voucher, which i have done many times before.
The most recent change i'v made to my computer before this happened was to download an update (MacOSX updatecombo 10.7.3dmg)
a couple of weeks ago. I'v turned off the firewall as suggested whilst trying to transact and turned it back on again, but don't know
what else to try. The problem is three days old as i left and came back to it to see if there might be a glitch in the system.
I'v been able to access the credit i have in the store, but not buy the itunes voucher to email to my own a/c. Please help someone if you can
Sandystone.

Thanks for your suggestion Ned01, I tried this as a last ditch attempt, unfortunatly it made no difference in my case, but i'm pleased it did for you. However, because you reminded me to have another go at this problem, i tried something else (which i'd unsucsessfuly tried before), that is, i deleted the 'CLICK & SAVE " a/c i'd set up recently, and reverted to my previous payment me and would you know it , this time it worked !! I set up a trail purchase and it worked.
It seems to me that other poeple with this problem have to solve it by trail and error, but thank you for your help.Sandystone..

Request timed out when purchasing music. Fresh install of Win7.

For the past couple months I have have not been able to purchase music off iTunes without first going into Add/Remove programs and doing a "Repair" to iTunes. Windows Firewall wasn't blocking anything from Apple and even with the firewall totally disabled I would still get the "Request timed out" error. And at the same time I'm getting these errors, a Podcast can be in the background downloading or I can be previewing a song! I eventually gave up and just figured its some random windows bug that isn't very common or its just another example of iTunes sucking for Windows and Apple not caring. I just purchased most of my music off AmazonMP3 which I've been doing more and more of anyway.
Yesterday I installed a new HDD and installed a fresh copy of Windows 7 Home Premium from my retail disc. I Installed all the updates then proceeded to install my software and put all my media back in-place. I'm a backup neat-freak so all this happen pretty easily and fast. I purchased a song off iTunes and was pleased to see it working again. Well here I am again suddenly having the issue with the connection timing out when purchasing a song. Firewall is configured fine and again I even disabled it. I know its not Windows now as there haven't been any new Drivers or Updates installed since I last purchased a song. I even tried different network adapters! What the heck is going on?

This error is specific to RAS. The default CORBA request timeout is 10 minute = 600000 ms. When the RAS SDK does not get the reponse back from RAS server in 600000 ms it throws this message. Why it works in InfoView\CMC what I believe you refer to as "Front End' application is because InfoView\ CMC don't use RAS.
1. First make sure that a smaller report wich runs pretty fast ( 1-2 min) works. This will confirm that there is no connectivitiy issues between RAS and RAS SDK.
2. If you get the efrror for every single report, even the smaller ones, make sure the box running RAS and RAS SDK code( in case they are 2 different) can ping each other with IP, shortname and FQDN. If there is a firewall between them, the RAS port needs to be opened for bidirectional communication. By default RAS chooses a random port for communication with SDK but within CMC you can configure it to use a specific port and open it.
3. If the issue is specific only to reports that are long running, typically more than 10 minutes, then you need to inclease the CORBA timeout to a value more than what the reports typically would take to process. This is done on client code side or IIS in this case.
Here are the steps:
Make the following changes on the application server/system.
Open RegEdit by going to Start > Run and typing in regedit.exe. Then click Ok.
Navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Business Objects\Suite 11.5\Report Application Server\Client SDK\CorbaAdapter
Change the value of SendRequestTimeout(ms) to 100000.
Change the value of WaitReplyTimeout(ms) to 6,000,000 ms. The default value is 600,000 ms and may not be long enough.
Restart IIS by going to Start > Run and typing in iisreset. Then click Ok.
Retry the failing application.
See note: 1296656
This error should be easy to fix
Edited by: Aasavari Bhave on Feb 2, 2012 11:20 AM

VPN client get connect but Request Timed out when ping

Hi, I'm using the cisco 837 router as my VPN server. I get connected using Cisco VPN Client Version 5. But when I ping the router ip, i get request timed out. Here is my configuration :
Building configuration...
Current configuration : 3704 bytes
version 12.4
no service pad
service timestamps debug datetime msec
service timestamps log datetime msec
no service password-encryption
hostname michael
boot-start-marker
boot-end-marker
memory-size iomem 5
no logging console
enable secret 5 $1$pZLW$9RZ8afI8QdGRq0ssaEJVu0
aaa new-model
aaa authentication login default local
aaa authentication login sdm_vpn_xauth_ml_1 local
aaa authorization exec default local
aaa authorization network sdm_vpn_group_ml_1 local
aaa session-id common
resource policy
ip subnet-zero
no ip dhcp use vrf connected
ip dhcp excluded-address 192.168.1.1
ip dhcp pool michael
   network 192.168.1.0 255.255.255.0
   default-router 192.168.1.1
   dns-server 202.134.0.155
ip dhcp pool excluded-address
   host 192.168.1.4 255.255.255.0
   hardware-address 01c8.d719.957a.b9
ip cef
ip name-server 202.134.0.155
ip name-server 203.130.193.74
vpdn enable
username michael privilege 15 secret 5 $1$ZJQu$KDigCvYWKkzuzdYHBEY7f.
username danny privilege 10 secret 5 $1$BDs.$Ez0u9wY7ywiBzVd1ECX0N/
crypto isakmp policy 1
encr 3des
authentication pre-share
group 2
crypto isakmp xauth timeout 15
crypto isakmp client configuration group michaelvpn
key vpnpassword
pool SDM_POOL_1
acl 199
netmask 255.255.255.0
crypto ipsec transform-set ESP-3DES-SHA esp-3des esp-sha-hmac
crypto dynamic-map SDM_DYNMAP_1 1
set transform-set ESP-3DES-SHA
crypto map SDM_CMAP_1 client authentication list sdm_vpn_xauth_ml_1
crypto map SDM_CMAP_1 isakmp authorization list sdm_vpn_group_ml_1
crypto map SDM_CMAP_1 client configuration address respond
crypto map SDM_CMAP_1 65535 ipsec-isakmp dynamic SDM_DYNMAP_1
interface Ethernet0
description $FW_INSIDE$
ip address 192.168.1.1 255.255.255.0
ip nat inside
ip virtual-reassembly
ip tcp adjust-mss 1452
hold-queue 100 out
interface Ethernet2
no ip address
shutdown
hold-queue 100 out
interface ATM0
no ip address
no atm ilmi-keepalive
dsl operating-mode auto
pvc 0/35
pppoe-client dial-pool-number 1
interface FastEthernet1
duplex auto
speed auto
interface FastEthernet2
duplex auto
speed auto
interface FastEthernet3
duplex auto
speed auto
interface FastEthernet4
duplex auto
speed auto
interface Virtual-PPP1
no ip address
interface Dialer1
description $FW_OUTSIDE$
mtu 1492
ip address negotiated
ip nat outside
ip virtual-reassembly
encapsulation ppp
dialer pool 1
ppp chap hostname ispusername
ppp chap password 0 isppassword
ppp pap sent-username ispusername password 0 isppassword
crypto map SDM_CMAP_1
ip local pool SDM_POOL_1 192.168.2.1 192.168.2.5
ip classless
ip route 0.0.0.0 0.0.0.0 Dialer1
ip http server
no ip http secure-server
ip nat inside source static udp 192.168.1.0 1723 interface Dialer1 1723
ip nat inside source static tcp 192.168.1.4 21 interface Dialer1 21
ip nat inside source route-map SDM_RMAP_1 interface Dialer1 overload
access-list 1 remark SDM_ACL Category=16
access-list 1 permit 192.0.0.0 0.255.255.255
access-list 102 remark SDM_ACL Category=2
access-list 102 deny   ip 192.168.1.0 0.0.0.255 192.168.2.0 0.0.0.255
access-list 102 permit ip 192.168.1.0 0.0.0.255 any
access-list 199 permit ip 192.168.1.0 0.0.0.255 192.168.2.0 0.0.0.255
route-map SDM_RMAP_1 permit 1
match ip address 102
control-plane
banner motd ^C
Authorized Access Only
UNAUTHORIZED ACCESS TO THIS DEVICE IS PROHIBITED
You must have explicit permission to access this device.
All activities performed on this device are logged.
Any violations of access policy will result in disciplinary action.
^C
line con 0
no modem enable
line aux 0
line vty 0 4
scheduler max-task-time 5000
end
Thank you, anny help will be appreciated.

Thank you for your response, here is the debug :
Log Buffer (4096 bytes):
1 15:19:47.011: ISAKMP: set new node 856647599 to QM_IDLE
May 1 15:19:47.015: ISAKMP:(0:8:SW:1):Sending NOTIFY DPD/R_U_THERE_ACK protocol 1
     spi 2182802952, message ID = 856647599
May 1 15:19:47.015: ISAKMP:(0:8:SW:1): seq. no 0xA3285B8A
May 1 15:19:47.015: ISAKMP:(0:8:SW:1): sending packet to 120.168.1.24 my_port 4500 peer_port 52667 (R) QM_IDLE
May 1 15:19:47.019: ISAKMP:(0:8:SW:1):purging node 856647599
May 1 15:19:47.019: ISAKMP:(0:8:SW:1):Input = IKE_MESG_FROM_PEER, IKE_MESG_KEEP_ALIVE
May 1 15:19:47.019: ISAKMP:(0:8:SW:1):Old State = IKE_P1_COMPLETE New State = IKE_P1_COMPLETE
May 1 15:19:49.979: %SYS-2-BADSHARE: Bad refcount in pak_enqueue, ptr=81B4F274, count=0
-Traceback= 0x80137488 0x801DC350 0x801DDDA8 0x801E6860 0x807103F4 0x807F99F8 0x801E698C 0x8043FB10 0x8043FDC8 0x80D23CD0 0x80D24304 0x80D24400 0x8027B3C4 0x8027E9E0
May 1 15:19:49.983: %SYS-2-BADSHARE: Bad refcount in datagram_done, ptr=81B4F274, count=0
-Traceback= 0x80137488 0x801D8830 0x801DDFD8 0x801E6860 0x807103F4 0x807F99F8 0x801E698C 0x8043FB10 0x8043FDC8 0x80D23CD0 0x80D24304 0x80D24400 0x8027B3C4 0x8027E9E0
May 1 15:19:55.127: %SYS-2-BADSHARE: Bad refcount in pak_enqueue, ptr=81B51C44, count=0
-Traceback= 0x80137488 0x801DC350 0x801DDDA8 0x801E6860 0x807103F4 0x807F99F8 0x801E698C 0x8043FB10 0x8043FDC8 0x80D23CD0 0x80D24304 0x80D24400 0x8027B3C4 0x8027E9E0
May 1 15:19:55.127: %SYS-2-BADSHARE: Bad refcount in datagram_done, ptr=81B51C44, count=0
-Traceback= 0x80137488 0x801D8830 0x801DDFD8 0x801E6860 0x807103F4 0x807F99F8 0x801E698C 0x8043FB10 0x8043FDC8 0x80D23CD0 0x80D24304 0x80D24400 0x8027B3C4 0x8027E9E0
May 1 15:19:58.383: ISAKMP (0:134217736): received packet from 120.168.1.24 dport 4500 sport 52667 Global (R) QM_IDLE
May 1 15:19:58.383: ISAKMP: set new node -1340288848 to QM_IDLE
May 1 15:19:58.387: ISAKMP:(0:8:SW:1): processing HASH payload. message ID = -1340288848
May 1 15:19:58.387: ISAKMP:(0:8:SW:1): processing NOTIFY DPD/R_U_THERE protocol 1
     spi 0, message ID = -1340288848, sa = 81A7DCEC
May 1 15:19:58.387: ISAKMP:(0:8:SW:1):deleting node -1340288848 error FALSE reason "Informational (in) state 1"
May 1 15:19:58.387: ISAKMP:(0:8:SW:1):Input = IKE_MESG_FROM_PEER, IKE_INFO_NOTIFY
May 1 15:19:58.387: ISAKMP:(0:8:SW:1):Old State = IKE_P1_COMPLETE New State = IKE_P1_COMPLETE
May 1 15:19:58.391: ISAKMP:(0:8:SW:1):DPD/R_U_THERE received from peer 120.168.1.24, sequence 0xA3285B8B
May 1 15:19:58.391: ISAKMP: set new node -752454119 to QM_IDLE
May 1 15:19:58.395: ISAKMP:(0:8:SW:1):Sending NOTIFY DPD/R_U_THERE_ACK protocol 1
     spi 2182802952, message ID = -752454119
May 1 15:19:58.395: ISAKMP:(0:8:SW:1): seq. no 0xA3285B8B
May 1 15:19:58.395: ISAKMP:(0:8:SW:1): sending packet to 120.168.1.24 my_port 4500 peer_port 52667 (R) QM_IDLE
May 1 15:19:58.399: ISAKMP:(0:8:SW:1):purging node -752454119
May 1 15:19:58.399: ISAKMP:(0:8:SW:1):Input = IKE_MESG_FROM_PEER, IKE_MESG_KEEP_ALIVE
May 1 15:19:58.399: ISAKMP:(0:8:SW:1):Old State = IKE_P1_COMPLETE New State = IKE_P1_COMPLETE
May 1 15:19:59.887: %SYS-2-BADSHARE: Bad refcount in pak_enqueue, ptr=81B51C44, count=0
-Traceback= 0x80137488 0x801DC350 0x801DDDA8 0x801E6860 0x807103F4 0x807F99F8 0x801E698C 0x8043FB10 0x8043FDC8 0x80D23CD0 0x80D24304 0x80D24400 0x8027B3C4 0x8027E9E0
May 1 15:19:59.887: %SYS-2-BADSHARE: Bad refcount in datagram_done, ptr=81B51C44, count=0
-Traceback= 0x80137488 0x801D8830 0x801DDFD8 0x801E6860 0x807103F4 0x807F99F8 0x801E698C 0x8043FB10 0x8043FDC8 0x80D23CD0 0x80D24304 0x80D24400 0x8027B3C4 0x8027E9E0
May 1 15:20:05.667: %SYS-2-BADSHARE: Bad refcount in pak_enqueue, ptr=81F84148, count=0
-Traceback= 0x80137488 0x801DC350 0x801DDDA8 0x801E6860 0x807103F4 0x807F99F8 0x801E698C 0x8043FB10 0x8043FDC8 0x80D23CD0 0x80D24304 0x80D24400 0x8027B3C4 0x8027E9E0
May 1 15:20:05.667: %SYS-2-BADSHARE: Bad refcount in datagram_done, ptr=81F84148, count=0
-Traceback= 0x80137488 0x801D8830 0x801DDFD8 0x801E6860 0x807103F4 0x807F99F8 0x801E698C 0x8043FB10 0x8043FDC8 0x80D23CD0 0x80D24304 0x80D24400 0x8027B3C4 0x8027E9E0
After searching thru the internet, I've found :
CSCsb46264
Symptoms: When a dialer interface is configured as an endpoint for a IPSec+GRE tunnel, tracebacks with bad refcount may be generated.
Conditions: This symptom is observed on a Cisco 837 when router-generated packets such as routing updates are being switched.
Is that possible that the root of the problem was that ? Thank you.

Request Timed Out when server is plugged in!

jonathanmendez wrote:
1 - Error - DNS-Server-Service 404
The DNS server could not bind a transmission Control Protocol (TCP) scoket to address 10.10.10.3. The event data is the error code. An IP address of 0.0.0.0 can indicate a valid "any address" configuration in which all configured IP addresses on the computer are available for use. Restart the DNS server or reboot the computer.
Does the DNS Service stop?
Can you confirm that no other application is listening on port 53?
Also, what is handling DHCP?

So I am facing the weirdest network/server problem ever!I have a customer which had a Supermicro server (Was there before me!). It was never used and they didn't know the password so i decided to format and re-install Windows Server 2012 R2 on it. I promoted it to a new domain and setup Windows Essentials so I could setup RDWeb for them quickly. They were up and running great. I also installed Trend Micro on the server and pushed it out to the client PC's. A little more info about my network before i get into the gritty. I have Brighthouse cable 35Mbps as an ISP with an ARRIS modem, a Ubiquiti Edgerouter Lite as my firewall and a cisco sg200-26 as my core switch. It's not a big location. We randomly started getting request timed out at the gateway level and the firewall level from outside and internet was dropping. We worked for weeks...
This topic first appeared in the Spiceworks Community

I keep getting a message stating my internet connection timed out when trying to sign in to the iTunes store.

When I attempt to log into the iTunes store, I get an error message stating that my internet connection has timed out. I am able to access the internet otherwise. I am running on my home WiFi network from AT&T. I've removed iTunes and reinstalled it several times with the same outcome. Is there anything that I may be over looking, such as internet speed, etc? I've also check my firewall and pop up blocker and the program is allowed.

i've been having trouble for the last couple weeks, and after spending HOURS trying every solution i could find, i still can't get the store to load, or for itunes to stop hanging my computer. however, through the process of elimination, i did figure out that i had a router that died. got that going now, just wish i could get the itunes store to work.

Why does itunes keep timing out when trying to upgrade to iOS5?

I've tried to upgrade both my phone and the wifes phone, after it downloads iOS 5 it says "processing file", and then tells me the network connection timed out. (error -3529). What is going on here and how do I fix it?!?

Try a manual install, as outlined in the link below.
Basic troubleshooting steps
17" 2.2GHz i7 Quad-Core MacBook Pro  8G RAM  750G HD + OCZ Vertex 3 SSD Boot HD 
Got problems with your Apple iDevice-like iPhone, iPad or iPod touch? Try Troubleshooting 101
 In Memory of Steve Jobs 

New to I-pad and keep getting timed out when trying to download apps any help?

Any help when constantly getting timed out message on trying to download apps by using security questions?

I had the same problem! I don't know what caused it, possibly slow Internet but I suppose my antivirus or other software could have affected it. Maybe it's an iTunes problem.
After restarting the download at least 5 times in iTunes after it timed out, I found this website. I didn't know this before, but you can download the update in your browser and then apply it to your iPhone in iTunes once it finishes. I used Firefox 4 and it downloaded without timing out once. All you have to do is hold down Shift and then click on Update in iTunes and it will prompt you to select the update that you downloaded and it will apply it.
Try this and let me know how it works!

Connection Timing Out When Trying to Load Webpages

I have a 15 inch mid-2012 Macbook Pro. Recently, I have been having some serious problems with my connections. It seems that on my main account only secure websites will load and all others will just time out. I have tried 4 different we browsers, but they all have the same issue. I created a test account that started with default settings and Safari won't load anything there. It is not my connection, as I have tried multiple different locations and it happens at all of them. Also, my other devices still connect to the internet.
Something else I should mention is that my computer randomly shuts itself down when I have it closed. But as soon as I open it again, it starts up again making the disk noise and asking for my password. I am also running 10.10.1. I have 200 gb left on my hard drive and 16gb RAM if that matters at all (which I don't think it does but might as well give all the information)
Any help would be greatly appreciated! I have been trying to fix this for a couple weeks now and no luck.

Hmmmm. Likely one of three things.
1. One you have firewall software that is blocking the connection. You would need to check with what ever company's software you are using to find out how to check this.
2. You might be trying when the ITMS is just too overloaded to complete the connection. You might try it at night and see if you have the same issue. If so then this is probably not it.
3. Your ISP has a connection issue. If you go to the start menu, select RUN, then type cmd, click ok. That should open a command line window. Type ping apple.com -s 1000 and hit enter. Let it run for a couple of minutes. While it is running try to download again. Then after it has run for a while. Type CNTR - C. That will stop the ping command and return some numbers at the bottom.
Look for two things.
A) The percent of pack loss. It would be best if it was zero. 1% - 2% is usually tolerable. Anything more than the and your cable company has an issue.
B) It should show a max, average, and min response time. You want the average to be less than 100ms. 150ms - 250ms is probably tolerable, but means your connection is slow. More than that means the connection is VERY VERY slow under a load.

Itunes timing out when trying to connect to store

So I'm about to recieve an iphone in an hour or two and i'm a little upset because for the past hour i've tried to connect to the itunes store and everytime but once it has timed out. my internet is working fine and i can download my podcasts and play music fine. any troubleshooting i can do so i can connect and set up my new cell subscription?

I was reading another thread and this worked perfectly for me. I kept trying to get this computer authorized and it would time out everytime. All I did was go up to the store menu, sign out, and sign back in. Nothing timed out, I was able authorize and I am back to listening to music again.

"Network connection is timed out" when trying to access itunes store

I've re-installed itunes & upgraded Firefox but still cannot access itunes CD database or the store. Therefore no track info or album artwork can be retrieved and no podcasts can be subscribed to.
Message reads "Network connection is timed out..make sure your network connections are correct"
I have full access to all other web sites.
Help please

I've re-installed itunes & upgraded Firefox but still cannot access itunes CD database or the store. Therefore no track info or album artwork can be retrieved and no podcasts can be subscribed to.
Message reads "Network connection is timed out..make sure your network connections are correct"
I have full access to all other web sites.
Help please

Can receive mail, but keep getting a 'timed out' when trying to send

I use bellsouth (ATT) as my mail server - - for the last 4 days, I have been unable to send on my MacBook Pro.
I am receiving mail with out incident and have been able to send from my iPhone - but not from my lap top. Have called Bellsouth, they referred me to advanced support.
Any suggestions?

Hi,
Unless Bellsouth has recently changed something, their SMTP does not require separate Authentication -- it is actually authenticated on the basis of the having already authenticated the Incoming server. In Mail Preferences/Accounts/Account Information click on the arrows beside the name of the Outgoing Server, choose Edit Server List, and then choose the Advanced Tab. There for the Bellsouth SMTP, you should check to use the Custom port, set to Port 25, and choose None as the method of Authentication. Remove any Username and Password entered there, and Save these settings. You should now be able to send with the Bellsouth SMTP.
So while I am sure Bellsouth would say their SMTP is Authenticated (and it is), they do not understand that Mail will take care of that on the basis of the Incoming data without the entries for separately authenticating the Outgoing Server, and will in fact cause failure if that is attempted.
Ernie

HT1688 my iphone keeps timing out when trying to access the app store

once I get to the app store, it just keeps saying "loading..." how do I fix this??

All apps are tied to the Apple ID they are purchased with and is not transferable.
You should delete them and re-download them with your new Apple ID.

Occasionally got 'Request timed out' when trying to do Ping test on the server. What likely will be the cause?

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