OCR Crashing Can anyone help me with a problem I am having with the current OCR engine crashing

Question

I have a lot of difficult images to recognize and whilst I am not expecting good results I am hoping to OCR these multiple files without crashing the program all the time. I have tried optimising scanned documents on the various settings, splitting the files to make them smaller, using both Acrobat Pro 10 and 11 and Acrobat standard (same OCR engine for all), 3 different PCs but the program continues to crash, tried contact Adobe but no help there. Crash message:
Problem Event Name: APPCRASH
Application Name: Acrobat.exe
Application Version: 11.0.0.379
Application Timestamp: 505fd1ce
Fault Module Name: drs832.dll
Fault Module Version: 8.0.2.1126
Fault Module Timestamp: 4bde9d7d
Exception Code: c0000005
Exception Offset: 00054a55
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 2057
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

Answer 1

It seems to happen when I have another document opened in Acrobat at the same time as I start to create/scan a new document.  For example it happens while processing the first page of a new scan if I open another document first then start to scan a new document.  If there is nothing open and it is the first document in Acrobat then it seems to scan correctly.  I will try closing each new scan as I complete it and see whether it happens again.  Alternatively I may just need to close and reopen Acrobat EACH time I want to scan a new document - pain in the a*** but it might get me through until a real solution appears.
edit:
oh, scanned a two page document but didn't save it then tried to open another (24 page document) to insert the newly scanned pages into the old document only to have the programme crash, again.  something seriously wrong with this.  I'll go back to saving the 2 pages first, close acrobat then open the 2 documents and try to merge them...
then scanned 2 pages, saved closed file and reopened same file at which point Acrobat crashed.
switched off scanner, switched on again, reopened file, ok.
reopened 24 page document (in new window), ok.
inserted the 2 pages into 24 page file (now 26 pages), saved file exited, ok.
scanned another 2 page document, Acrobat crashes during processing of first page. not ok.
Going back to thinking it is the interaction with the scanner...
one comment, everytime I scan something for the first time Acrobat comes up with dialog box "Multiple scanner drivers detected. Please choose a scanner." .  I have found no way of setting the preferences to use a specific driver, is there one?  The options are Epson Perfection V30/V300; Sane Twain; and WIA - Epson Perfection V30/V300.  I have always chosen the first option should I try the others?  It does feel like it is the scanner driver but as I have said before I have the most up-to-date driver installed for it, or is it simply the scanner is too old to work with Acrobat XI Pro?  Scanner is attached via USB, perhaps it is interacting with somethning else (I have a USB hub, USB linked hard drive and USB linked tablet attached) and causing the problem although I have used the tablet in the Epson scanner programme (which works fine and creates PDF files directly) and in Photoshop without a problem.  Perhaps I'll just go back to using the Epson scanner programme and aggregate and reorder the files later in Acrobat.
I should have added the following from the Windows Event Viewer...
Windows Event Error:-
General Tab:
  Faulting application name: Acrobat.exe, version: 11.0.4.63, time stamp: 0x52288928
Faulting module name: D3D9.DLL, version: 6.1.7601.17514, time stamp: 0x4ce7b7b3
Exception code: 0xc0000090
Fault offset: 0x000158da
Faulting process id: 0x1474
Faulting application start time: 0x01cef7f845c8a38a
Faulting application path: C:\Program Files (x86)\Adobe\Acrobat 11.0\Acrobat\Acrobat.exe
Faulting module path: C:\Windows\system32\D3D9.DLL
Report Id: 1f9c5e48-63ec-11e3-bd9d-002354a53be2
Details:
- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2013-12-13T11:45:55.000000000Z" />
<EventRecordID>68878</EventRecordID>
<Channel>Application</Channel>
<Computer>Asus-P6T</Computer>
<Security />
</System>
- <EventData>
<Data>Acrobat.exe</Data>
<Data>11.0.4.63</Data>
<Data>52288928</Data>
<Data>D3D9.DLL</Data>
<Data>6.1.7601.17514</Data>
<Data>4ce7b7b3</Data>
<Data>c0000090</Data>
<Data>000158da</Data>
<Data>1474</Data>
<Data>01cef7f845c8a38a</Data>
<Data>C:\Program Files (x86)\Adobe\Acrobat 11.0\Acrobat\Acrobat.exe</Data>
<Data>C:\Windows\system32\D3D9.DLL</Data>
<Data>1f9c5e48-63ec-11e3-bd9d-002354a53be2</Data>
</EventData>
</Event>
Information Level:
General Tab:
Fault bucket , type 0
Event Name: APPCRASH
Response: Not available
Cab Id: 0
Problem signature:
P1: Acrobat.exe
P2: 11.0.4.63
P3: 52288928
P4: D3D9.DLL
P5: 6.1.7601.17514
P6: 4ce7b7b3
P7: c0000090
P8: 000158da
P9:
P10:
Attached files:
C:\Users\trb\AppData\Local\Temp\WERBD4B.tmp.WERInternalMetadata.xml
These files may be available here:
C:\Users\trb\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_Acrobat.exe_159340 49f1af3b9214f437976cbf21ee4ba8d8d_0fe1c69e
Analysis symbol:
Rechecking for solution: 0
Report Id: 1f9c5e48-63ec-11e3-bd9d-002354a53be2
Report Status: 1
Details Tab:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"> 
- <System>
<Provider Name="Windows Error Reporting" />
<EventID Qualifiers="0">1001</EventID>
<Level>4</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2013-12-13T11:45:58.000000000Z" />
<EventRecordID>68879</EventRecordID>
<Channel>Application</Channel>
<Computer>Asus-P6T</Computer>
<Security />
</System>
- <EventData>
<Data />
<Data>0</Data>
<Data>APPCRASH</Data>
<Data>Not available</Data>
<Data>0</Data>
<Data>Acrobat.exe</Data>
<Data>11.0.4.63</Data>
<Data>52288928</Data>
<Data>D3D9.DLL</Data>
<Data>6.1.7601.17514</Data>
<Data>4ce7b7b3</Data>
<Data>c0000090</Data>
<Data>000158da</Data>
<Data />
<Data />
<Data>C:\Users\trb\AppData\Local\Temp\WERBD4B.tmp.WERInternalMetadata.xml</Data>
<Data>C:\Users\trb\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_Acrobat.exe_159340 49f1af3b9214f437976cbf21ee4ba8d8d_0fe1c69e</Data>
<Data />
<Data>0</Data>
<Data>1f9c5e48-63ec-11e3-bd9d-002354a53be2</Data>
<Data>1</Data>
</EventData>
</Event>
System is i7 processor with x64-bit Windows 7 Ultimate.  24Gb of internal memory, several Tb of discs.