ODBC Administrator has stopped working

When I try to connect to the Oracle database through the client, I get this message popped up
"ODBC Administrator has stopped working"
Can anybody tell me why that message pops up!..

Unfortunately nobody is looking over your shoulder so no one can guess what 'The Oracle database' and 'The client' means.
As 'the client' usually means sql*plus and this tool doesn't need ODBC, your message is difficult to understand.
So one would like to know: version of the database, version of the client, what 'the client' means, whether you can establish connectivity using sql*plus and whether you already tried the standard Windows remedy to every problem: reboot the system.
Sybrand Bakker
Senior Oracle DBA
Experts: those who did read documentation.

Similar Messages

Oracle BI Administration tool has stopped working

Just now finished the 11g installation.But im not able to open BI Administrator.Im getting this error.Please help.
"Oracle BI Administration tool has stopped working
A problem caused the program to stop working correctly.Please close the program"

I followed the below steps(taken from this forum) for installing OBIEE11g 64 bit version in a 64 bit machine.Installation completed successfully.But not able to open BI Administration tool.Any suggestions???
There is not a particular 64bit installation. I think it works like this: if you are using a 64bit JDK the apps server is also running 64 bit.
You can find the generic jar here: http://www.oracle.com/technetwork/middleware/ias/downloads/wls-main-097127.html and take the generic one (http://download.oracle.com/otn/nt/middleware/11g/wls1033_generic.jar)
You install this by a command like this (you have to look up the documentation): java -XXm.... .... wls1033_generic.jar
Then a installer pops up.
So these were my steps:
- installed RCU
- installed 64 bits JDK (jdk-6u21-windows-x64.exe)
- installed Weblogic (wls1033_generic.jar)
- installed OBI as "software only"
- configured OBIi (config.bat you can find in <obi11g home>\Oracle_BI1\bin)
All together it does not take much longer then the 32bit install. Only some extra steps to do.
---------------------------------------------------------------------------------------------------------------------------------------------------------------

Running iTunes as Administrator fixed "iTunes has stopped working" error.

I have this problem with iTunes. Whenever I try to access the iTunes store, I get the Windows "iTunes has stopped working and needs to close" error. I am running Windows 8 64-bit.
If I run iTunes as Administrator by right clicking the iTunes icon and clicking "run as Administrator" I no longer experience the issue.
I'm running the latest iTunes version as of 10/11/2013.

For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down page in case one of them applies.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
tt2

Racle BI Administration Tool has stopped working

hi,
i have installed Oracle BI successfully, i have import table from my oracle database successfully,but when i want to see the data of the table ,error message appears
it say :
Oracle BI Administration Tool has stopped working
A proplème made that the program stopped working correctly. Windows is going to close this program and to indicate to you if a solution is available
Thanks previously for your help

Hello,
What is your version? OBI 11.1.1.3 administration tools could not worked on 64 bit. You must upgrade.
ankist
Edited by: ankist on Jan 12, 2012 2:24 PM

Adobe Bridge CS6 has stopped working - has issue been resolved?

Hello.
I am experiencing the above problem with a new install of CS6.
Has this issue been resolved?
CS6 Design and Web Premium installed on Win 7 pro 64 bit Dell Precision laptop. Error with Adobe Bridge cs6: "Adobe Bridge CS6 has stopped working", problem event name "APPCRASH". Error occurs when opening Bridge from Photoshop and other apps (Browse in Bridge) and directly from desktop or start menu. Also a cache directory is not being created under c:\user\<user>\appdata\roaming\adobe\bridge\. Holding ctrl key down and double clicking icon gets same message, cannot get at reset window.
Performed the following with no change: verified Bridge and full suite is on latest version (Bridge=5.0.2.4); created desktop icon directly from bridge.exe; verified application was installed and is starting with administrator privileges; verified latest display driver installed; performed complete uninstall of CS6, CC cleaner tool run, then full reinstall; Error under Event Viewer: faulting application: Bridge.exe and faulting module name: ntdll.dll; disabled UAC; tested memory for damage using MemTest86-good.
Thanks for any help you can provide.

A follow up to the above.
There appears to be a number of possible causes for this type of error. In my case it was somewhat specific. I had a stand alone copy on this same machine previously of Adobe Photoshop CS2 (only) which was completely uninstalled prior to the installation of CS6. There is an issue with Bridge CS6 being installed on a machine that has Bridge CS2 on it. I wasn't aware of Bridge being present with my copy of Photoshop CS2 but apparently there were at least some components of Bridge CS2 left after the uninstall. The workaround that solved the issue for me was the creation of an empty folder:
C:\Users\[your user name]\AppData\Roaming\Adobe\Bridge CS2
For those of you who may have this situation.
Here is where I found the solution (sixth thread down):
Bridge CS6 won't open running on Win7

Photoshop CS4 in Comms Suite 2 has stopped working when loading

I wonder if someone can help me as I am not technical. I have a copy of Adobe Communication Suite 2 (this is basically CS4 version). I've installed this and every piece of it will load except for Photoshop (the bit I really want and need today!). I get an error message which says Adobe Photoshop has stopped working. Not sure what to do and I've loaded and unloaded this several times and also used some download from Adobe which is supposed to take away install problems but that had no effect!
Any help would be appreciated if anyone knows anything about it.
PS I have tried to load in Administrator mode and I get the same error message.

You'll get more help in the Photoshop forum. Try there with full details.
Bob

Adobe Photoshop CS4 has Stopped Working on Windows 7

Hey guys and girls. I recently got a new computer running Windows 7 64bit. I still have good ol photoshop cs4 and wanted to use it on this new computer. The install process was completed and as I started the program, I get the "Adobe Photoshop CS4 has stopped working" box. I've looked through some forums, and a lot of them mention the wacom tablet issue, which is not the issue since I've yet to install the drivers for my tablet. Has anyone come across this problem at all? This is what shows up when I get that error box.
C:\Users\Administrator\AppData\Local\Temp\WERCA9F.tmp.WERInternalMetadata.xml
C:\Users\Administrator\AppData\Local\Temp\WERE1B8.tmp.appcompat.txt
C:\Users\Administrator\AppData\Local\Temp\WERE246.tmp.mdmp
Please help, thanks in advance

The first thing that I would do is insure that you have the latest video driver installed (but do keep any older ones, just in case you must roll-back - newest is not always the best).
If that does not help, then open Even Viewer, and check for all warning, or error messages in System and Application tabs, for the time that PS crashed. If you find any with links, follow those links - be patient, as some might take a few moments to send data to MS, and then for MS to process it, to open the proper page for that link plus the data gathered. This ARTICLE goes into a bit more detail, and I do not think that it is too Adobe Premiere-centric.
Good luck,
Hunt

I purchased Premiere Elements 13 a few weeks ago, it downloads without issue, but I can't open it. I get an error message that reads "Elements 13 has stopped working" HELP!!!

I purchased this online, downloaded it without issue, and it won't open. I get an error message that states "Elements 13 has stopped working"
I have removed it and redownloaded it several times, and still no luck... HELP!
When I contacted Adobe support that's all they suggested, to reinstall...

taveliben
What computer operating system?
Uninstall, free ccleaner run through, and reinstall with antivirus and firewall(s) disabled is not a bad idea. But, let us look at some other
factors before that.
1. When you try to open the program, how far do you get....Welcome Screen - clicking on Organizer or Video Editor or other?
Have you tried to open the program directly from the Adobe Premiere Elements.exe file after you have applied Run As Administrator to that file?
2. Does the problem exist with and without the antivirus and firewall(s) disabled? Are you working in a school or company network?
3. Are you working with a pen and tablet device instead of mouse?
4. Is your video card/graphics card driver version up to date according to the website of the manufacturer of the card?
4. Do you have the latest version of QuickTime installed and are you running the programs as administrator?
Let us start here and then decide what next based on the details in your reply.
Besides uninstall/ccleaner/reinstall, we may next try deleting the Adobe Premiere Elements Prefs file or the whole 13 Folder in which it
exists or installing the program in a newly created user account with administrative privileges and trying to run the program from there.
But, let us rule in or out the first 4.
Any questions or need clarification on any of the above, please do not hesitate to ask.
Thank you.
ATR

ITunes v11.1 has stopped working on Windows 7 Enterprise 64bit

Hi to all. I have brand new Dell's Latitude E6540 laptop with Windows 7 Enterprise edition 64bit. I downloaded the newest iTunes v11.1 and installed (Run as Administrator) it on my new laptop. After I start iTunes in less then minute the small windows pops-up saying "iTunes has stopped working. Here is copy of error:
Problem signature:
Problem Event Name:    APPCRASH
Application Name:    iTunes.exe
Application Version:    11.1.0.126
Application Timestamp:    52394b24
Fault Module Name:    KERNELBASE.dll
Fault Module Version:    6.1.7601.18229
Fault Module Timestamp:    51fb1116
Exception Code:    c06d007e
Exception Offset:    0000c41f
OS Version:    6.1.7601.2.1.0.256.4
Locale ID:    1033
Additional Information 1:    0a9e
Additional Information 2:    0a9e372d3b4ad19135b953a78882e789
Additional Information 3:    0a9e
Additional Information 4:    0a9e372d3b4ad19135b953a78882e789
Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt
So, what is the fix for that Itunes problem? Thanks for help. vpanov

Try copying the QTMovieWin.dll in the c:\program files (x86)\common files\apple\apple application support folder to the c:\program files (x86)\iTunes folder. I had same problem and it's fixed this bug.

Satellite A110-195 PSAB0E - sound card has stopped working

Hello,
My sound card has stopped working it was working fine but suddenly the sound quality started to faint and finally it stopped working i have tried the following methods:
Realtek is default audio
Control Panel/ Sound & Audio Devices/ Audio tab/ Sound Playback click on down arrow and check that the correct audio is selected. Typically the problem will be they something like "modem line 0 playback" might have been substituted for the proper audio device.( Didn't Worked)
Chipset Utility - install ( Did'n't Worked Aswell)
Start / Control Panel / Administrative Tools / Component Services / a separate window will open in left pane click Services(Local) from the tree / Scroll down to Windows Audio service / if the service is Disabled or Manual right click > select Properties > under Startup Type change to Automatic > click Apply / click Start > OK Reboot. (Worked) But First The Quality Was Not As It Was Before And Then Sound Card Stopped Working Again.
Try a System File Check
go to Run - type "sfc /scannow" No Success.
I have installed windows again but no success. :(
Here Is The Detailed Model No. Satellite A110-195
PSAB0E-00F00KAR
Windows XP Home Edition SP2

No It Appears In Device Manager And In Control Panel.
This Method Worked But The Sound Level Was Not As Good As it Used To Be:
tart / Control Panel / Administrative Tools / Component Services / a separate window will open in left pane click Services(Local) from the tree / Scroll down to Windows Audio service / if the service is Disabled or Manual right click > select Properties > under Startup Type change to Automatic > click Apply / click Start > OK Reboot.

Keep Getting Adobe RoboHelp 9 has stopped working Message

I am running on Windows 7 Professional, SP1, 4GB RAM, 64-bit OS, with Administrative privileges using Adobe RoboHelp version 9.0.1.232. I am creating projects on my C drive and linking them to Word 2010 docx files that are on the network then generating them as AIR files for testing purposes at this point. Each linked document is a technical manual (with a TOC and index) having anywhere between 100 and 1000 pages. The plan is to create a project for each of the 20 manuals then link them together and generate a Master Project as an AIR file to distribute to our customers. The manuals contain flowcharts, bullets, numbered lists, images, tables, hyperlinks, etc with approximately 100 custom styles defined in one Normal.dotm file. Only defined styles are used in each of the manuals and all manuals use the same Normal.dotm file. Each custom style is linked to a corresponding style in a custom RoboHelp css file used by all RH projects.
I have a default project that is used to create each separate project which includes a linked docx file that contains each of the custom styles so I do not have to link each Word style to the corresponding RH style every time I create a project for a different manual. My process is this: create project, link docx file, change Properties to create new TOC, Index, Glossary, Generate the linked document, Update linked document (when applicable), generate the AIR file, then update the Word document (in Word) as necessary. I then Update the linked document in RH and generate the AIR file again....and keep doing that until it looks good. So far, I have successfully created projects for 11 manuals with projects ranging in size from 20 to 50 MB. So I know the problem is not my styles, etc.
My problem is this....I will sometimes get the message 'Adobe RoboHelp 9 has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available'. Sometimes, I will get the message when the manual has been updated in Word and I select Update in RoboHelp while other times it occurs when I am first getting the project set up. Right now, I am getting this message when I select Generate for the linked manual. I checked my application log file and see that I am getting an EventID 1000, Task Category 100 error. The manual is 477 pages/7.6 MB and the RoboHelp project is 42 MB and has only two really small flowcharts. I have successfully created a project for this manual a couple times before after updating the Word document for things I saw in the AIR file, but when I selected Update in RH, I would get the message and the project was then corrupt so I had to start over. I know it is not an installation problem because I can then open another project and it works fine.
Things I have tried without success: copied the linked manual to my C drive to remove the network aspect. Closed all other applications so only the Word document and RoboHelp are open. My experience has been that in most cases, RoboHelp is happier when I have the manual I am working with open in Word but have also tried it without Word running. I have tried creating the project on the root of C instead of in my folder. Tried it when no one else was on the network (5 am). In one case, I pulled out a chapter that was about 50 pages of flowcharts - which fixed that one. All our flowcharts are inserted into borderless tables as metafiles so they are not free-floating.
Any help anyone could give me as to why this is happening or what I can do differently so as to prevent this from happening would be greatly appreciated.
Thank you!
Kathi

My inclination is that it is something in the projects or in the manuals being linked that is the culprit because that is where the consistency lies - projects were created identically and manuals all follow identical formats. The problem typically only occurs after the project has been successfully created and the manual is subsequently updated and I am syncing the manual in RH so I can generate a new AIR file. This is the first time the project has consistently corrupted every time I try to generate the Word document after linking it in RH. This makes little sense to me since it generated fine a couple weeks ago and I did nothing special when I updated it in Word yet when I tried to update it in RH, that is when it originally corrupted. The bottom line is that I cannot 100% trust that any project I run will work the next time. I end up just crossing my fingers and hoping for the best.
My problems seemed to start once I went to RH9 (from RH8) because we had upgraded from MS Office 2003 to the 2010 version and I needed 9 for the docx extension. Like I said, it is not all the time - I can be beating my head against the wall getting one of the projects to work, then create 3 more projects that have no problems and then the next one leaves me wanting to throw my PC through a window....
Deleting the CPD does not corrupt the project, it just removes my default linked document that allows me to circumvent linking the styles individually for that project. Once I have a manual linked and I remove the CPD, it just creates a new one. What I am saying is that if I delete the CPD file, it does not prevent the project from corrupting nor does it make the corrupted project viable again.
thanks!
Kathi

"iTunes has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available."

Whenever I connect to the iTunes store i receive an error message "iTunes has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available." This causes iTunes to close. I am using iTunes version 10.5.0.142 on a Windows Vista (64) PC. I have reinstalled iTunes selecting the "repair" option and also uninstalled and reinstalled iTunes. Any help will be deeply appreciated. Thank you. Below is the result of the diagnositc.
Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)
HP-Pavilion BN474AV-ABA HPE-150t
iTunes 10.5.0.142
QuickTime not available
FairPlay 1.13.35
Apple Application Support 2.1.5
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 4.0.0.96
Apple Mobile Device Driver 1.57.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.3.494
Gracenote MusicID 1.9.3.106
Gracenote Submit 1.9.3.136
Gracenote DSP 1.9.3.44
iTunes Serial Number 002FAD94098CD0E0
Current user is not an administrator.
The current local date and time is 2011-11-13 22:08:54.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is supported.
Video Display Information
NVIDIA, NVIDIA GeForce GT 220
**** External Plug-ins Information ****
No external plug-ins installed.
Genius ID: 2cb3fff3fa771d265b0f8ffdcca13b55
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name: {F4A2029C-16AA-4BDF-8DB7-9EC2A75B5991}
Description: Realtek PCIe GBE Family Controller
IP Address: 192.168.1.6
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.1
DHCP Enabled: Yes
DHCP Server: 192.168.1.1
Lease Obtained: Sun Nov 13 21:09:29 2011
Lease Expires: Mon Nov 14 21:09:29 2011
DNS Servers: 192.168.1.1
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Disabled
Firewall Information
Windows Firewall is on.
iTunes is NOT enabled in Windows Firewall.
Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was successful.
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2011-11-13 22:02:08.
**** CD/DVD Drive Tests ****
LowerFilters: PxHlpa64 (2.0.0.0),
UpperFilters: GEARAspiWDM (2.2.0.1),
E: hp DVD A DH16ABLH, Rev 3HD9
Data or MP3 CD in drive.
Found 1 songs on CD, playing time 15:40 on CDROM media.
Track 1, start time 00:02:00
Get drive speed succeeded.
The drive CDR speeds are: 8 16 24 32.
The drive CDRW speeds are: 8.
The drive DVDR speeds are: 8.
The drive DVDRW speeds are: 8.
The last failed audio CD burn had error code 4251(0x0000109b). It happened on drive E: hp CDDVDW TS-H653R on CDR media at speed 24X.
**** Device Connectivity Tests ****
iPodService 10.5.0.142 (x64) is currently running.
iTunesHelper 10.5.0.142 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
Universal Serial Bus Controllers:
Intel(R) 5 Series/3400 Series Chipset Family USB Enhanced Host Controller - 3B34. Device is working properly.
Intel(R) 5 Series/3400 Series Chipset Family USB Enhanced Host Controller - 3B3C. Device is working properly.
FireWire (IEEE 1394) Host Controllers:
VIA 1394 OHCI Compliant Host Controller. Device is working properly.
Connected Device Information:
Bruce's iTouch, iPod touch (2nd generation) running firmware version 4.2.1
Serial Number: 1C9053CC201
**** Device Sync Tests ****
Sync tests completed successfully.

Same exact thing with me. And no help from apple. Just dropped nearly $600 and cannot get a decent working setup.
Apple's only suggestion was to uninstall iTunes and Quicktime, and re-install... of course (the I.T. Crowd tactic).
The crash happens only on iTunes store access.

HI i have tried so many times to import images, both pictures and video from my hard drive to elements 131, and it keeps coming up with the error message " .....has stopped working we are looking for a solution to this problem etc " please help!

After taking days to upload elements 13 I am now having trouble even trying to import my images and videos into the program for editing. Each time I IMPORT files an error message comes up that says " ....has stopped working, we are looking for a solution to the problem and will notify you if a solution is found" I have not been able to edit ANYTHING or even drag files/images to the time line.... is it me? is my computer too slow? surely if it was, then Adobe elements 13 would not have installed in the first place? please someone help me sort this out as I have a deadline to make for a docco! thanks in advance Lyddy

From the Premiere Elements Information FAQ http://forums.adobe.com/thread/1042180
•You MUST use an account with Administrator Privileges to run Premiere Elements
•(Doing Run as Administrator http://forums.adobe.com/thread/969395 [says Encore and also for "All" versions of Premiere] will sometimes fix "odd" errors)
•What version of Premiere Elements? Include the minor version number (e.g., Premiere Elements 12 with the 12.1 update)
•What operating system? This should include specific minor version numbers, like "Mac OSX v10.9.4"---not just "Mac"
•Has this ever worked before? If so, do you recall any changes you made to Premiere Elements, such as adding Plug-ins, brushes, etc.? Did you make any changes to your system, such as updating hardware, printers or drivers; or installing/uninstalling any programs?
•Have you installed any recent program or OS updates? (If not, you should. They fix a lot of problems.)
•What kind(s) of image file(s)? When talking about camera raw files, include the model of camera.
•If you are getting error message(s), what is the full text of the error message(s)?
•What were you doing when the problem occurred?
•What other software are you running?
•Tell us about your computer hardware. How much RAM is installed? How much free space is on your system (C:) drive?
•How many and what speed are your hard drive(s)... ie 5400rpm or 7200rpm or?
And some other questions...
•What are you editing, and does your video have an orange line over it BEFORE you do any work?
•Which version of Quicktime do you have installed?
•What is your exact brand/model graphics adapter (ATI or nVidia or ???)
•What is your exact graphics adapter driver version?
•Have you gone to the vendor web site to check for a newer driver?
•For Windows, do NOT rely on Windows Update to have current driver information
•-you need to go direct to the vendor web site and check updates for yourself
•nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us
•ATI Driver Autodetect http://support.amd.com/en-us/download/auto-detect-tool

ITunes has stopped working when connecting new iPhone 6

I am getting what seems to be a common error "iTunes has stopped working" which I have tried many different tricks for fixing that I have found online, but nothing seems to work.
I have been using an iPhone 5 and backing up and syncing with no problems, the only problem being when I try to access the iTunes Store. This didn't bother me too much as I can access the store on my phone and everything else on iTunes worked fine.
But today I bought an iPhone 6 and as soon as I connect it (whether iTunes is already open or opens when I plug the iPhone in) I get the above error message and iTunes closes. So I am unable to sync my back up on to the new phone or use it at all.
Can anyone help with a recent fix for this, or a way around it?
I have tried copying recommended files into the correct folder, re-installing, opening as administrator and many other things I have come across online, but majority of these seem to be from a year or more ago. I am using Windows 7 on a PC, with the latest iTunes that I have just re-installed (again).
Any help would be really appreciated!

Same here....also when I restart iTunes afterward, all my devices don't even show up in iTunes at all until after you restart the computer
Even then, the problem persists. And I've tried all kinds of troubleshooting techniques

Office 2013: Windows host process (Rundll32) has stopped working

Hi,
I have problems with adding additional e-mail address to my Outlook. When I open the Mail Control Panel Item, go to my Exchange Profile and add a new e-mail address I get a popup indicating that the Windows host process (Rundll32) has stopped working.
The only way of adding extra e-mail addresses is to remove my entire Outlook Profile. In the initial wizard I can add all Exchange mailboxes that I need (I have 3). After I've configured my Outlook profile I always receive the Rundll32 error. When I try
to create a second Outlook profile I still get the same error.
I've tried the following:
- Repair OST file
- Repair Office -> Control Panel and Online Repair
- Reinstall Office
- Reinstall my entire PC
It doesn't matter which e-mail address I add in the initial Outlook configuration wizard. I always receive the error when I try to add a new mailbox, even when I add a mailbox that does not exist (e.g. [email protected]).
Even after reinstalling my PC I still get the same error. I'm using Windows 8.1 (x64) and Office 2013 (32-bit) on a Lenovo W540. None of my colleagues have this issue. It's a domain joined PC and we are not using Roaming Profiles.
For troubleshooting I also created a local account on my laptop but I get the same issues with this account.

Hi,
I'm also using Office 2013 32-bit and Windows 8.1 64-bit on my computer but doesn't get this issue. As you mentioned you reinstalled your PC, the first thing I suggest is to make sure your Windows and Office have been up to date.
The second thing is to make sure you are using the system with an administrator account, this ensures you the enough permission.
There is a possibility that some 3rd-party programs are interfering with "Mail", we can try to perform a clean boot to determine whether background programs are interfering with this:
1.Swipe in from the right edge of the screen, and then tap Search. Or, if you are using a mouse, point to the lower-right corner of the screen, and then click
Search.
2.Type msconfig in the search box, and then tap or click
msconfig.
3.On the Services tab of the System Configuration
dialog box, tap or click to select the Hide all Microsoft services
check box, and then tap or click Disable all.
4.On the Startup tab of the System Configuration
dialog box, tap or click Open Task Manager.
5.On the Startup tab in Task Manager, for each startup item, select the item and then click
Disable.
6.Close Task Manager.
7.On the Startup tab of the System Configuration
dialog box, tap or click OK, and then restart the computer.
If in clean boot the issue doesn't exist, the issue was probably caused by the 3rd-party programs. For further information to troubleshoot, you can refer to this kb below:
http://support.microsoft.com/kb/929135
Regards,
Melon Chen
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.

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