Odd Behvavior in the Itunes Store...

While I have no problem accessing the store's homepage, searching for particular recordings stalls the program. It will simply say that it is searching the store for a while and then stop. My internet connection is DSL, and I have no problem visting other web pages and downloading files. Moving between some pages and listening to certain previews works fine, but most of the time it just stalls. I really cannot find an explaination for this problem. Any help will be greatly appreciated.

Since when did this change take effect?
April 7, 2009 in the U.S.
Are you saying that if I lose the music I purchase now I can re-download it without having to purchase the upgraded iTunes plus song versions?
Only if the iTunes Store staff grants you a free redownload. If not and you lose the music, you need to pay the full price for replacement.
(49964)

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HT203167 A movie I purchased in the iTunes store is missing. It isn't hidden and doesn't show up in search. I've followed support steps. Where is it and how do I find it? I believe I originally purchased the film on my 1st Gen AppleTV.

A movie I purchased in the iTunes store is missing. It isn't hidden and doesn't show up in search. I've followed support steps. Where is it and how do I find it? I believe I originally purchased the film on my 1st Gen AppleTV...other movies show up. Help.

It was Love Actually. It's been in my library a few years but is now missing. It's odd...it isn't even in the iTunes Store anymore. I think there is a rights issue because a message appeared in the store saying it wasn't available at this time in the U. S. store. Still, if I bought it years ago it should be in my library or I should get a refund....

Help! movies i bought in the itunes store willl not sync to my iphone

I recently purchased rocky from the itunes store. As soon as the movie finished downloading, I attempted to put it on my iphone, but when i did this an error message appeard which said that rocky could not be copied onto my iphone because it cannot be played on my iphone. I then tryed syncing another video i bought from the itunes store, and the result was the same. Is this a problem with my iphone, or do certain movies on itunes just not play on the iphone?

That is odd as I didn't have this problem with mine. Do the movies play on iTunes okay?

Why won't the iTunes Store allow me to make purchases and view my account information?

Hello,
I'm having several issues with my iTunes store account and was wondering if someone could help me. This is basically what happened...
Problem #1 - iTunes store will not let me purchase music:
I signed into iTunes (i.e. entered my Apple ID and Password). I looked up some music and pressed "Buy." A pop-up appears and says, "Are you sure you want to buy and download "Song Name?" As a response, I press the "Buy" button. Then another pop-up appears and says, "Improve Apple ID security - To help ensure the security of your Apple ID, choose 3 security questions and answers" and it also requires my Apple ID and Password. I enter my Apple ID and Password and press the "Continue" button. Another pop-up appears saying, "Sign in Required - enter your Apple ID and Password" (Note: I am already signed in at this point). So, I enter my Apple ID and Password again. However, the "Sign in Required - enter your Apple ID and Password" appears again. I'm signed in, but the iTunes store apparently believes that I'm not. Why is this happening and how do I solve this?
Problem # 2 - iTunes store will not let me view my account information:
While signed in, I click the button at the top right corner of the iTunes store (i.e., the button with my Apple ID on it - [email protected]). Then I click "Account." A pop-up appears saying, "Sign in to view account information - Please enter your Apple ID and password and click "Account Info." So I enter my Apple ID and password and click the "Account Info" button (Note: I am already signed in at this point). Then another pop-up appears saying, "Sign in to view account information - Please enter your Apple ID and password and click "Account Info." Once again, I enter my Apple ID and password, then press the "Account Info" button. Then, the same "Sign in to view account information" pop-up appears again.
Basicially, I can sign into my iTunes store account, but when I want to make purchases or view my account information, iTunes continuously asks me to sign in even when I am already signed in.
Also, it might be helpful to note the following:
- I want to change my account info because my old credit card expired and I now have a new one (and would like to change my payment info accordingly)
- Also, I changed my password in hopes that it would help solve these problems. However, this did not help in the least.
I hope someone can help me out because I do not want anyone else to access my account (and spend my money) due to its apparent malufunctioning. And thanks in advance for your help!
Cheers,
K.E.K.

I had similiar problems with my itunes account and after some searching found a response that helped me - perhaps it will help you also...
It has to do with the cookie settings in Safari (of all things!)
https://discussions.apple.com/thread/3559322?start=0&tstart=0
I had the problem where when I started up itunes I was constantly prompted for my password regarding something about "automatic downloads". No matter how many times I typed it in, the prompt would just keep re-appearing (I tried about 8-10 times).
When I tried to resolve the issue (based on another thread) by viewing my itunes account (in the top left drop down window where your user name is), I was getting odd messages about "make sure the date is correct", and itunes would not let me view my account.
By turning OFF the option to block ALL cookies in Safari, the problem(s) have gone away.
Open Safari - go to prefs - click on Privacy tab - make sure "block cookies" is set to "from third parties..."
Good luck.
key search terms:
can't log into itunes
sign in to view account
can't access account in itunes

Why Do I Have Two Feeds at the Itunes Store?

I began podcasting through wordpress. To do so I made a category called "Podcast" which then becomes the feed that goes to the Itunes store.
Because of the limitations of Wordpress I went to feedburner and burned the same feed.
And NOW, on the Itunes store I have two podcast feeds. They are exactly the same in content, but one is from my Wordpress feed and one is my wordpress feed burned with feedburner. Does anyone know how I can do away with the wordpress feed without damaging the feed?
I would so deeply appreciate help on this.
Thank you!

It's a bit odd, seeing that the Feedburner feed was apparently accepted before. Feedvalidator says the feed is valid, though it does throw up a few point you might want to look at - see here. It's also possible to subscribe in iTunes using the 'Advanced' menu, so there isn't anything seriously wrong with the feed.
I can only suggest that you try resubmitting it. You may find you need to make some small change to the title.

I can no longer purchase anything at the iTunes store. I get error 45064

For the past 18 months I have not been able to purchase items here in Germany. My situation is a bit odd, I have my computer and IP in Germany, my billing is a USA account. I continually get error 45054. No matter what I do, it does not work. I've even gone so far as to cancel my account and delete all iTunes files, nothing works. However, when visiting the USA, I brought my laptop, joined iTunes and was able to purchase music. However, the second I tried to do so, with the same laptop, after returning to Germany, I received the same error notice.
I suspect it's a tax issue, music purchased here in Germany through iTunes is significantly more expensive than the USA site. I'd like find out if an iTunes technician can figure this one out, perhaps even remoting into my computer.

If you are in Germany then you can only use the German iTunes store - you have to be in a country to use its store, using a country's store when not in that country is a violation of the store's terms (terms that you've agreed to) and Apple could permanently disable your account.
Edit : just noticed that your tagline says Windows
This appears to have worked for at least one person : -45054 error on 1 profile, but not the other
Or you could try the troubleshooting on this page which has been posted in response to a couple of 45054 threads : Can't connect to the iTunes Store - Apple Support
If they don't work then you could try asking in the iTunes For Windows forum on here.

TS1368 I downloaded the latest ITunes update, 10.6 I think. I can still sync my Ipod, but I can no longer access the Itunes Store. No error message, it just keeps "accessing" but nothing shows up. I've restarted my computer twice.

I downloaded the latest Itunes update, 10.6 I think. I can still sync my Ipod, but now I can't access the Itunes Store. There's no error message, it just keeps "accessing" but never completes. How can I fix this?

Ok... I just tried connecting my iPod directly to a USB port on the computer rather than via the USB hub I was using and everything is fine. Odd, but I'm happy now.
Thanks,
Evan

TS1368 Why can't I log into the iTunes store

When I try to update my apps, i get a comment saying...can't log into iTunes store. It's odd because I can download new apps. My password works. I just can't see my purchased items and can't update my apps. Im also shown as logged in at the bottom of the page on categories and other tabs.
Any help very appreciated.

Because there problems at the moment with the iTunes Store, try again later.

I upload a podcast each week using Podcast Maker. When I search the iTunes Store to determine if the most recent one is listed all the podcasts are in random order. This week's is

I upload a podcast each week using Podcast Maker. When I search the iTunes Store to determine if the most recent one is listed all the podcasts are in random order. This week's is #14; last week's is #1. Any ideas how to correct this? The odd thing is that when you try to subscribe to the podcasts, they are listed in the proper order.

Many thanks.
With those symptoms, I'd try the following document:
Apple software on Windows: May see performance issues and blank iTunes Store
(If there's a SpeedBit LSP showing up in Autoruns, it's usually best to just uninstall your SpeedBit Video Accelerator.)

Importing a CD, however the information for the music isn't online, yet the album is in the iTunes store.

Hey guys. Bought the new Ministry Of Sound album, The Annual 2014 and went to import the music onto iTunes.
The album is on the online store as I was tempted to purchase it there, in hindsight I wish I had, however I didn't and now the information for the CD cannot be found online and insists I could put all 40 odd songs and all it's data into iTunes myself.
I am happy to do that if I must, but surely if the iTunes store has all the information for the album I can transfer all of it to the CD.
If not what else could I do?
Thanks

The CD track identification in iTunes queries information from the Sony/Gracenote database, and interestingly, has nothing to do with the iTunes Store.
You might as well go ahead and type it in. If you wish to be a good citizen, you can then use the iTunes "Submit Track Names" feature to submit to Gracenote, so that your fellow MoS fans will save typing.

When I open up my itunes the itunes store looks like it is loading but will not open

When I open up my itunes the itunes store looks like it is loading but will not open

I imagine this is a bit late for you, but to anyone else running into this problem, try the trick mentioned by VFSchreiber in this thread:
Re: Why won't my iTunes movie rental play or download?
This worked for me when I ran into the same issue (can scroll through rented movie but can't play it). Just switch iTunes to the MiniPlayer (in the Window menu) and then back to the normal player. Apparently, you may need to do this a few times. It sounds odd (and I didn't really expect it to work), but it fixed the problem for me.

A book available in the iTunes store is not found through the iPad store.

Is this odd? I can buy a book in the iTunes app store in the Books category. But I thought I'd download it directly to the iPad. I went to iBooks and pressed Store. A search for the same book comes up with nothing.

My curiosity got the best of me and I purchased the app of the book in question. Now I get it. I had never purchased a book from the iTunes store before. It's a real app where the icon sits among the others on the various pages of apps. It does not sit on the shelf inside iBooks.
It's listed only as an iPad app so I guess it will not also appear on the iPhone, which is a shame because I carry that around everywhere and could continue reading. The a Kindle purchased book allows you to have the same book in both places and even advises you of your new position.
Does an iBook allow this also?

Movies i bought from the itunes store and they wont sync to my ipod

I had bought an ipod for my daughters birthday n i had purchased several movies from the itunes store and they downloaded n they show up in my library n wheni check them to sync to her ipod....it shows a pop up block that says that it cannot be copied to this ipod cause it is not supportrd by this ipod. my baby is really wanting to use it n I downloaded the itunes 10 & updated her ipod software to 4.3.3 i think that i did all the necessary updated and downloads now what do i do...i've been on this comp eversince 11:00am this morning and it is still now 1:29am....i dont know....if anyone has any suggestions..they r welcomed

If your country's iTunes Store allows you to redownload purchased tracks, I'd delete your current copy of the track and try redownloading a fresh one. See the following document for instructions:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
Otherwise, I'd report the problem to the iTunes Store.
Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
Find the item that is not playing properly. If you can't see "Report a Problem" next to the item, click the "Report a problem" button. Now click the "Report a Problem" link next to the item.

Songs that I have purchased are missing in iTunes (file not found/exclmation point), and do not show up in the iTunes Store for download.

I have a laptop that has (or had) pretty much all of my music, both burned from CDs and downloaded from iTunes. My 17 year old son on occasion syncs his iPhone and iPad with this laptop. As of the last sync (as best I can determine), many songs that I purchased in the past few years are now missing, in that they have an exclamation point to the left of the song title, and when I try to play the song, I get an error message that says "The song could not be used because the original file could not be found" or something to that effect. As it turns out, the file seems to be erased. This has happened multiple times, and I could be wrong, but I believe that there are some songs that had the exclmation point last time he synced that now don't, and vice-versa. There is not an obvious correlation or grouping as to why these songs are missing (e.g,. they were not all purchased on the same date, not all songs from one artist are missing, etc.).
Since most of these songs have been purchased through iTunes through my account, my reaction was to go to the iTunes store, log in with my account, and re-download them. Problem is, all of these songs instead ask me to purchase the song, instead of displaying a "cloud" logo. Therefore, it appears that I have to re-purchase these songs, which does not sound correct.
Questions: Does anyone know, most importantly (to get an immediate fix):
1. How can I re-download these songs and why doesn't iTunes Store recognize that I have already purchased them?
and perhaps as important (more of a long-term question):
2. Why does this happen and how can I prevent this from happening again (since it has happened multiple times)?
Thanks.

1. iTunes won't offer cloud downloads for songs that it "thinks" are in your library, even if it "knows" the files are missing. If you've exhaustively searched for the missing files and there is no prospect of repair by restoring to them to their original locations, or connecting to new ones, then delete that tracks that display both the missing exclamation mark and are of media kind Purchased/Protected AAC audio file. Don't hide from iTunes in the cloud when asked, close iTunes, then reopen. You can download from the cloud links or iTunes Store > Quicklinks > Purchased > Music > Not on this computer > All songs > Download all.
2. Why? Not sure, perhaps 3rd party tools or accidental key presses combined with previously hidden warning messages when trying to organize the library. There is a hint that using the feature to downsample media as it is synced to a device may also be involved, though I've not replicated it. Whatever the reason a backup would protect your media.
tt2

HT201272 I purchased songs from iTunes Radio on my iPhone, but now the only place they will show up is in the iTunes Store app on my phone, even after syncing to my computer a million times, the songs do not show up in my library or anywhere else.

I purchased songs from iTunes Radio on my iPhone, but now the only place they will show up is in the iTunes Store app on my phone, even after syncing to my computer a million times, the songs do not show up in my library or anywhere else. My phone is not syncing properly, I wanted to add another playlist to it that I created on my Mac. I pluged in my phone and made sure the playlist I wanted to add was checked to be on my phone when I synced.
The playlist I wanted to add was "Country." It is clearly checked. I also wanted to add the "Recently Added" playlist, which I also checked before sycing. Currently, my phone only has the "Purchased" playlist and my "All Songs" playlist on it. When I hit sync, iTunes added another playlist automatically added another playlist to the list above and checked it. It was titled "ALL SONGS 1" and had ten fewer songs in it than the playlist I had created, "ALL SONGS" had. This playlist, however does not show up on my phone after syncing, nor does "Country" or "Recently Added." (Every time I sync, another playlist is created as "ALL SONGS 2, 3, 4, etc.") One of the songs (I have not, yet checked the other songs) that I purchased from within iTunes Radio shows up in the "ALL SONGS 1" on this screen:
But does not show up anywhere else. This playlist does not show up anywhere but the two screens above. The ALL SONGS 1 or 2 playlists do not show up here:
When I search for those song in my library, it shows that I do not have them:
But if I go to the iTunes store, I get the play button and not the price of the song:
This is what things look like from my phone's side of things:
"Summertime Sadness," one of the songs I bought from iTunes Radio, does not show up in the iTunes store under purchased "All" or "Not on This iPhone"
But, it does show up under "Recent Purchases"
Also, this is what playlists are on my phone after syncing a million times:
Only what was on there before I started any of this. "Summertime Sadness" and the other songs I bought from inside iTunes Radio, do not show up in either of these playlists. Please, help me.

Hi Petrafin,
Welcome to the Support Communities!
The article below may be able to help you with this.
Click on the link to see more details and screenshots.
You can download your purchases directly to your computer.
Downloading past purchases from the iTunes Store, App Store, and iBooks Store
http://support.apple.com/kb/HT2519
Cheers,
- Judy

Odd Behvavior in the Itunes Store...

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