Odd email behaviour

OK I'm turning to the users after no joy from bt India by phone or live chat.
This all started as my email's been spoofed.
So on the 6th I changed my password as a precaution, and ran spybot-s&d, malawarebytes anti-malware and Microsoft security essentials. All full scans and nothing found.
Then today I try and log in to my email, that wasn't working. so rang india and reset the password. this turned up some odd things.
1, there was a confirmation of password change in my inbox from his morning which I hadn't done.
2, the security question answer was incorrect; as was the date of birth. both things I'm pretty sure I know.
so I ran all the scans again on all computers in the house and found nothing. only my wife and I have access to these computers.
so I'm a little puzzled as to what is going on here, if anyone has any suggestions I would be grateful. As all i got from the call center was the password change and the promise that if there's a security issue tthey will catch it so don't worry.
cheers
Alastair
ofc i have changed all tthe passwords again just for luck

Cheers for the info.
It is the default webmail from bt broadband. I hadn't considered that it may have been hijacked. It's certainly something to investigate.
I assume that to affect both the main account and a sub account it would have to be both accounts that are affected, please correct me if I'm wrong. This would be strange as they are only accessed from separate computers.
As no other action has occurred on the account other than listed above, I take it it may be a precursor to a mass spam if that is what has happened. Needless to say I'll be keeping a close eye on it.
I'll search the forum for more info now I have a direction to look in.
edit: after reading some of your posts on other threads and doing some more reading, I've checked for filters, forwarding and signature options on both accounts and nothing has been changed there, so it doesn't look like they are keeping an eye on my activity. So if it was hijacked my concern should probably turn to what information they could gleam from email's on my account; if of course I've covered the basics.
Also does anyone have advice on a good email client?

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Hi,
Thanks for responding.
I started the vm with the following options:
-Dsun.net.client.defaultConnectTimeout=15000 -Dsun.net.client.defaultReadTimeout=15000 -XX:+DisableExplicitGC -XX:+UsePerfData -Xmn512m -Xms1024m -Xmx1024m -XX:PermSize=64m -XX:MaxPermSize=128m -XX:MaxTenuringThreshold=0 -XX:+PrintHeapAtGC -XX:+PrintGCTimeStamps -XX:+PrintGCDetails -XX:+PrintTenuringDistribution
(Note that I've set -XX:MaxTenuringThreshold=0 for this test so I could reproduce the problem more quickly. If I set it to something smaller then the problem still occurs, just less frequently).
I've got loads and loads of output from the GC trace (I ran a load test on it) so I'll just include an excerpt containing some of the full GCs that I am not expecting. Watching the proceedings in visualgc, I noted that most of the GCs I've included below involved a collection of the old generation (for reasons I cannot fathom). However, they are not noted as "Full GC" in the trace. Any help in understanding this much appreciated:
722.391: [GC {Heap before GC invocations=72:
Heap
def new generation   total 471872K, used 419455K [0x44950000, 0x64950000, 0x64950000)
eden space 419456K, 99% used [0x44950000, 0x5e2efff8, 0x5e2f0000)
from space 52416K,   0% used [0x5e2f0000, 0x5e2f0000, 0x61620000)
to   space 52416K,   0% used [0x61620000, 0x61620000, 0x64950000)
tenured generation   total 524288K, used 103760K [0x64950000, 0x84950000, 0x84950000)
   the space 524288K, 19% used [0x64950000, 0x6aea4338, 0x6aea4400, 0x84950000)
compacting perm gen total 65536K, used 26031K [0x84950000, 0x88950000, 0x8c950000)
   the space 65536K, 39% used [0x84950000, 0x862bbdb0, 0x862bbe00, 0x88950000)
722.392: [DefNew
Desired survivor size 26836992 bytes, new threshold 0 (max 0)
: 419455K->0K(471872K), 0.0272900 secs] 523216K->105143K(996160K) Heap after GC invocations=73:
Heap
def new generation total 471872K, used 0K [0x44950000, 0x64950000, 0x64950000)
eden space 419456K, 0% used [0x44950000, 0x44950000, 0x5e2f0000)
from space 52416K, 0% used [0x61620000, 0x61620000, 0x64950000)
to space 52416K, 0% used [0x5e2f0000, 0x5e2f0000, 0x61620000)
tenured generation total 524288K, used 105143K [0x64950000, 0x84950000, 0x84950000)
the space 524288K, 20% used [0x64950000, 0x6affdfc8, 0x6affe000, 0x84950000)
compacting perm gen total 65536K, used 26031K [0x84950000, 0x88950000, 0x8c950000)
the space 65536K, 39% used [0x84950000, 0x862bbdb0, 0x862bbe00, 0x88950000)
} , 0.0280260 secs]
734.030: [GC {Heap before GC invocations=73:
Heap
def new generation   total 471872K, used 419456K [0x44950000, 0x64950000, 0x64950000)
eden space 419456K, 100% used [0x44950000, 0x5e2f0000, 0x5e2f0000)
from space 52416K,   0% used [0x61620000, 0x61620000, 0x64950000)
to   space 52416K,   0% used [0x5e2f0000, 0x5e2f0000, 0x61620000)
tenured generation   total 524288K, used 105143K [0x64950000, 0x84950000, 0x84950000)
   the space 524288K, 20% used [0x64950000, 0x6affdfc8, 0x6affe000, 0x84950000)
compacting perm gen total 65536K, used 26033K [0x84950000, 0x88950000, 0x8c950000)
   the space 65536K, 39% used [0x84950000, 0x862bc538, 0x862bc600, 0x88950000)
734.031: [DefNew: 419456K->419456K(471872K), 0.0000370 secs]734.031: [Tenured: 105143K->106385K(524288K), 1.2275840 secs] 524599K->106385K(996160K) Heap after GC invocations=74:
Heap
def new generation total 471872K, used 0K [0x44950000, 0x64950000, 0x64950000)
eden space 419456K, 0% used [0x44950000, 0x44950000, 0x5e2f0000)
from space 52416K, 0% used [0x61620000, 0x61620000, 0x64950000)
to space 52416K, 0% used [0x5e2f0000, 0x5e2f0000, 0x61620000)
tenured generation total 524288K, used 106385K [0x64950000, 0x84950000, 0x84950000)
the space 524288K, 20% used [0x64950000, 0x6b134458, 0x6b134600, 0x84950000)
compacting perm gen total 65536K, used 26033K [0x84950000, 0x88950000, 0x8c950000)
the space 65536K, 39% used [0x84950000, 0x862bc538, 0x862bc600, 0x88950000)
} , 1.2283850 secs]
747.317: [GC {Heap before GC invocations=74:
Heap
def new generation   total 471872K, used 419455K [0x44950000, 0x64950000, 0x64950000)
eden space 419456K, 99% used [0x44950000, 0x5e2efff0, 0x5e2f0000)
from space 52416K,   0% used [0x61620000, 0x61620000, 0x64950000)
to   space 52416K,   0% used [0x5e2f0000, 0x5e2f0000, 0x61620000)
tenured generation   total 524288K, used 106385K [0x64950000, 0x84950000, 0x84950000)
   the space 524288K, 20% used [0x64950000, 0x6b134458, 0x6b134600, 0x84950000)
compacting perm gen total 65536K, used 26033K [0x84950000, 0x88950000, 0x8c950000)
   the space 65536K, 39% used [0x84950000, 0x862bc718, 0x862bc800, 0x88950000)
747.317: [DefNew: 419455K->419455K(471872K), 0.0000380 secs]747.317: [Tenured: 106385K->107602K(524288K), 1.2445540 secs] 525841K->107602K(996160K) Heap after GC invocations=75:
Heap
def new generation total 471872K, used 0K [0x44950000, 0x64950000, 0x64950000)
eden space 419456K, 0% used [0x44950000, 0x44950000, 0x5e2f0000)
from space 52416K, 0% used [0x61620000, 0x61620000, 0x64950000)
to space 52416K, 0% used [0x5e2f0000, 0x5e2f0000, 0x61620000)
tenured generation total 524288K, used 107602K [0x64950000, 0x84950000, 0x84950000)
the space 524288K, 20% used [0x64950000, 0x6b2649f8, 0x6b264a00, 0x84950000)
compacting perm gen total 65536K, used 26033K [0x84950000, 0x88950000, 0x8c950000)
the space 65536K, 39% used [0x84950000, 0x862bc718, 0x862bc800, 0x88950000)
} , 1.2453910 secs]
761.940: [GC {Heap before GC invocations=75:
Heap
def new generation   total 471872K, used 419456K [0x44950000, 0x64950000, 0x64950000)
eden space 419456K, 100% used [0x44950000, 0x5e2f0000, 0x5e2f0000)
from space 52416K,   0% used [0x61620000, 0x61620000, 0x64950000)
to   space 52416K,   0% used [0x5e2f0000, 0x5e2f0000, 0x61620000)
tenured generation   total 524288K, used 107602K [0x64950000, 0x84950000, 0x84950000)
   the space 524288K, 20% used [0x64950000, 0x6b2649f8, 0x6b264a00, 0x84950000)
compacting perm gen total 65536K, used 26033K [0x84950000, 0x88950000, 0x8c950000)
   the space 65536K, 39% used [0x84950000, 0x862bc7a8, 0x862bc800, 0x88950000)
761.941: [DefNew: 419456K->419456K(471872K), 0.0000370 secs]761.941: [Tenured: 107602K->109018K(524288K), 1.2185450 secs] 527058K->109018K(996160K) Heap after GC invocations=76:
Heap
def new generation total 471872K, used 0K [0x44950000, 0x64950000, 0x64950000)
eden space 419456K, 0% used [0x44950000, 0x44950000, 0x5e2f0000)
from space 52416K, 0% used [0x61620000, 0x61620000, 0x64950000)
to space 52416K, 0% used [0x5e2f0000, 0x5e2f0000, 0x61620000)
tenured generation total 524288K, used 109018K [0x64950000, 0x84950000, 0x84950000)
the space 524288K, 20% used [0x64950000, 0x6b3c6960, 0x6b3c6a00, 0x84950000)
compacting perm gen total 65536K, used 26033K [0x84950000, 0x88950000, 0x8c950000)
the space 65536K, 39% used [0x84950000, 0x862bc7a8, 0x862bc800, 0x88950000)
} , 1.2193330 secs]
777.527: [GC {Heap before GC invocations=76:
Heap
def new generation   total 471872K, used 419456K [0x44950000, 0x64950000, 0x64950000)
eden space 419456K, 100% used [0x44950000, 0x5e2f0000, 0x5e2f0000)
from space 52416K,   0% used [0x61620000, 0x61620000, 0x64950000)
to   space 52416K,   0% used [0x5e2f0000, 0x5e2f0000, 0x61620000)
tenured generation   total 524288K, used 109018K [0x64950000, 0x84950000, 0x84950000)
   the space 524288K, 20% used [0x64950000, 0x6b3c6960, 0x6b3c6a00, 0x84950000)
compacting perm gen total 65536K, used 26034K [0x84950000, 0x88950000, 0x8c950000)
   the space 65536K, 39% used [0x84950000, 0x862bc998, 0x862bca00, 0x88950000)
777.527: [DefNew: 419456K->419456K(471872K), 0.0000390 secs]777.527: [Tenured: 109018K->93469K(524288K), 1.4284740 secs] 528474K->93469K(996160K) Heap after GC invocations=77:
Heap
def new generation total 471872K, used 0K [0x44950000, 0x64950000, 0x64950000)
eden space 419456K, 0% used [0x44950000, 0x44950000, 0x5e2f0000)
from space 52416K, 0% used [0x61620000, 0x61620000, 0x64950000)
to space 52416K, 0% used [0x5e2f0000, 0x5e2f0000, 0x61620000)
tenured generation total 524288K, used 93469K [0x64950000, 0x84950000, 0x84950000)
the space 524288K, 17% used [0x64950000, 0x6a497778, 0x6a497800, 0x84950000)
compacting perm gen total 65536K, used 26032K [0x84950000, 0x88950000, 0x8c950000)
the space 65536K, 39% used [0x84950000, 0x862bc1a8, 0x862bc200, 0x88950000)
} , 1.4292680 secs]
Thanks for your help,
David

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