Odd Junk Mail Behavior

I've been experiencing odd Junk Mail behavior on my Mac; I've got the Mail app set so it puts the emails it thinks is Junk in the Junk folder. I do this because I've noticed that certain legitimate emails keep ending up in the Junk folder automatically.
I've also noticed that some of the emails in the Junk folder have not actually been flagged as Junk Mail, they were not colored brown by the Junk Mail rule and there is no button available to tell Mail it's not Junk. How do I stop Mail from flagging something as Junk when it doesn't seem to tag it as Junk but it still ends up in the Junk folder?
I see emails tagged as Junk in the Junk folder that are legit, so I click the "Not Junk" button and move them back to the proper mail folder. But the next time I get mail from the same source, it gets flagged and tagged as Junk again. I thought the Mail app learns from the training we give it. How do I resolve this situation?
I've already set the Junk filtering to not filter emails from recipients who are in my Address Book.

Either you’ve messed with the Preferences > Junk Mail > Advanced settings, or those settings have become corrupt, or you have one or more rules that have a bearing on this.
Assuming it isn’t the latter, try this:
1. Go to Preferences > Junk Mail, disable junk mail filtering, then enable it again. This resets the rule that governs what the junk filter does.
2. Choose either Training or Automatic mode (it doesn’t matter) and leave the other options checked. Click Advanced to see how the junk filter rule is defined now if you want, but don’t touch anything there.
3. Reset the junk filter database (Preferences > Junk Mail > Reset).

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Strange Junk Mail Behavior

I get a couple of thousand junk mails a day and have to empty the folder several times a day I have noticed at the bottom of the junk list is an email that has migrated from my inbox. i can move the file back into the correct mailbox. At first i thought is was a visual glitch But when i empty the junk folder the migrated email is deleted with it.
I have been going back and forth into my junk mailbox each time i go in, there is a single not junk email at the base of the list it can come from any mailbox including the sent folder.
Any thoughts.

Hi Tim.
This kind of problems are caused by some corruption in one or more of the files used by the junk filter. Try this first:
1. Go to Preferences > Junk Mail and disable junk mail filtering.
2. Quit Mail, then open it again.
3. Go to Preferences > Junk Mail, enable junk mail filtering, and configure it however you wish.
4. Reset the junk filter database (Preferences > Junk Mail > Reset).

Odd sent mail behavior

every once in a while i look in my sent folder and i will find serveral emails (somtimes 7-8) that were sent weeks ago, show up as just being sent today all timestamped with the same sent time.
i've asked the person i originally sent the mail to and they don't show recieving it again.
anyone else notice this?

This problem is caused by some index corruption that makes messages to randomly appear in a mailbox different from where they’re supposed to be. If that mailbox happens to be the Outbox, Mail thinks they’re waiting to be sent and dutifully proceeds to try to send them, but it could also be that the index corruption is causing the messages to re-appear directly in Sent without them having really been sent again.
Verify/repair the startup disk (not just permissions), as described here:
The Repair functions of Disk Utility: what's it all about?
After having fixed all filesystem issues, if any, and making sure that there’s enough space available on the startup disk (a few GB, plus the space needed to make a backup copy of the Mail folder), try this:
1. Quit Mail if it’s running.
2. In the Finder, go to ~/Library/Mail/. Make a backup copy of this folder, just in case something goes wrong, e.g. by dragging it to the Desktop while holding the Option (Alt) key down. This is where all your mail is stored.
3. Locate Envelope Index and move it to the Trash. If you see an Envelope Index-journal file there, delete it as well.
4. Open Mail. It will tell you that your mail needs to be “imported”. Click Continue and Mail will proceed to re-create Envelope Index -- Mail says it’s “importing”, but it just re-creates the index if the mailboxes are already in Mail 2.x format.
Note: For those not familiarized with the ~/ notation, it refers to the user’s home folder, i.e. ~/Library is the Library folder within the user’s home folder.

Odd Exchange notes behavior

I'm trying to get access to Notes from Microsoft Exchange on my iPhone 2g with the 2.0 firmware, but am noticing some odd behavior.
The phone is set to receive push email from my work Exchange webmail server. It is currently sending and receiving emails just fine. However, if I create a note on a desktop running Outlook and then tell the phone to sync the notes folder (which it sees), nothing shows up.
On the other hand, if I send myself an email to the same account, then move the message into the notes folder via the iPhone, the messages will appear in the notes folder on both the device and the Outlook client.
But if I move that same email via the Outlook client and sync the folder on the iPhone, the email will not show up. Am I missing something?

Either you’ve messed with the Preferences > Junk Mail > Advanced settings, or those settings have become corrupt, or you have one or more rules that have a bearing on this.
Assuming it isn’t the latter, try this:
1. Go to Preferences > Junk Mail, disable junk mail filtering, then enable it again. This resets the rule that governs what the junk filter does.
2. Choose either Training or Automatic mode (it doesn’t matter) and leave the other options checked. Click Advanced to see how the junk filter rule is defined now if you want, but don’t touch anything there.
3. Reset the junk filter database (Preferences > Junk Mail > Reset).

Odd Camera Shifting Behavior

I have the iPhone 5. I notce an odd behavior with Apple's Camera app. When I start off taking pictures, the app behaves fine. But later on when I frame the image that I would like to take a photo of, just as I press the shutter button, the Camera app shifts the image about 1/4+ inch (on screen) to the right and takes a picture of that. It will keep doing this until I restart the phone, then everything is fine again.
Has anyone experience this before with their iPhone?

Either you’ve messed with the Preferences > Junk Mail > Advanced settings, or those settings have become corrupt, or you have one or more rules that have a bearing on this.
Assuming it isn’t the latter, try this:
1. Go to Preferences > Junk Mail, disable junk mail filtering, then enable it again. This resets the rule that governs what the junk filter does.
2. Choose either Training or Automatic mode (it doesn’t matter) and leave the other options checked. Click Advanced to see how the junk filter rule is defined now if you want, but don’t touch anything there.
3. Reset the junk filter database (Preferences > Junk Mail > Reset).

Various E Mail problems: Junk Mail, Log Off, etc

I am having various and frustrating problems that are intermittant.
I have two incoming e mail accounts, one is IMAP and one is POP.
1. Junk Mail. After having reset my junk mail settings as advised on this site just a few days ago, I am continuing to experience this problem. Messages that the systems "knows" is Junk Mail do NOT go to Junk Mail folder, but to the regular In box. It knows they are Junk Mail because the Tab for changing the message at top of screen says "Not Junk", which means it thinks it is JUNK. They why won't it go into Junk Mail folder?
2. When I try to delete these messages one by one in In box, the computer "freezes" and takes forever to delete the messages. The In box counter on left hand side of the screen does not decrease as I delete messages, but takes a long time (minutes) to catch up with the deletions.
3. When receiving certain e mail from specific recipients, the system intermittantly says "message not dowloaded from server, you need to take this account on line". Well. it IS online! Again, this does not happen all the time, but often enough and from the same e mail recipients) that it is very frustrating.
4. Oftentimes when I try to shut down, I get the dreaded spinning color wheel, only to have to force quit. This is a lengthy process, and then I lose all of the deletions that I have tried to make to my Inbox.
Are all of these problems somehow related? Cumulatively, they are very frustrating. I never had these kinds of issues with Windows Mail apps. Uuughh!
Thanks for reading and any assistance.

There appears to be a problem with the index.
Verify/repair the startup disk (not just permissions), as described here:
The Repair functions of Disk Utility: what's it all about?
After having fixed all the filesystem issues, if any, and ensuring that there’s enough space available on the startup disk (a few GB, plus the space needed to make a backup copy of the Mail folder), try this:
1. Quit Mail if it’s running.
2. In the Finder, go to ~/Library/Mail/. Make a backup copy of this folder, just in case something goes wrong, e.g. by dragging it to the Desktop while holding the Option (Alt) key down. This is where all your mail is locally stored.
3. Locate Envelope Index and move it to the Trash. If you see any other “Envelope Index”-named file there, delete it as well.
4. Move the “IMAP-” account folder to the Trash. Note that you can do this with IMAP-type accounts because they store mail on the server and Mail can easily re-create them. DON’T trash any “POP-” account folders, as that would cause all mail stored there to be lost.
5. Open Mail. It will tell you that your mail needs to be “imported”. Click Continue and Mail will proceed to re-create Envelope Index — Mail says it’s “importing”, but it just re-creates the index if the mailboxes are already in Mail 2.x format.
6. As a side effect of having removed the IMAP account folder, that accounts may be in an “offline” state now. Do Mailbox > Go Online to bring it back online.
Note: For those not familiarized with the ~/ notation, it refers to the user’s home folder. That is, ~/Library is the Library folder within the user’s home folder, i.e. /Users/username/Library.
<hr>
If the problem persists, what are your Preferences > Accounts > Mailbox Behaviors > Junk settings, particularly for the IMAP account?
Also, what have you done to “reset [your] junk mail settings as advised on this site”? This is what I’d suggest:
1. Go to Preferences > Junk Mail, disable junk mail filtering, then enable it again. This resets the rule that governs what the junk filter does.
2. Choose either Training or Automatic mode (it doesn’t matter) and leave the other options checked. Click Advanced to see how the junk filter rule is defined now if you want, but don’t touch anything there.
3. Reset the junk filter database (Preferences > Junk Mail > Reset).
4. Open Window > Previous Recipients and get rid of any addresses that you don’t want Mail to treat as legit.

I have several imap accounts and want to click one button to empty all junk mail at once. How can I do this?

I currently run Apple Mail on Lion with several IMAP acocunts... I know that there is a right-click option to remove "all deleted" messages but what If I wanted to do the same for all messages marked at junk in all accounts. It's really a pain to have to click on each account, select all the junk in the junk folder, press delete over and over.. and then right-click and select "Erase Deleted Items" Why the heck can't they just have "Erase All Spam Items" also... ?? Or how about "Erase all SPAM and DELETED ITEMS from ALL accounts" ????

I found the solution and here's how to correct things:
Apple Mail
Mail has a feature, accessible from the Mailbox Behaviors (or Special Mailboxes) tab of the Accounts preferences, that can automatically delete old spam messages from the Junk mailbox. You can use this feature if you tell SpamSieve to put spam messages in the Junk mailbox instead of the Spam mailbox.
(Note: If you do this, be careful not to use the Junk and Not Junk buttons that will appear in Mail when the Junk mailbox is active; you should always use the SpamSieve - Train as Good and SpamSieve - Train as Spam commands instead. You can use the Customize Toolbar… command in Mail’s View menu to remove the Junk button from the toolbar. Also, if you select a message that SpamSieve has classified as spam, Mail will show a banner saying that you marked it as junk. Ignore this.)
Make sure that Mail knows which mailbox is your Junk mailbox by selecting it and choosing Mailbox ‣ Use This Mailbox For ‣ Junk.
To tell SpamSieve to use the Junk mailbox, open Mail’s Preferences window and click on Junk Mail. Make sure that Enable junk mail filtering is checked. Select Move it to the Junk mailbox. If Mail asks whether you want to move all the messages to the Junk mailbox, say No. Next, select Perform custom actions. Then click theAdvanced… button and edit the rule such that the conditions don’t match any messages. For example, use these two conditions:
Message is addressed to my Full Name
Message is not addressed to my Full Name
and set it to If all of the following conditions are met. Click OK to close the sheet. Do not make any further changes to the Junk Mail preferences.
Go to the Rules section of Mail’s preferences and change the SpamSieve rule to move the messages to the Junk mailbox instead of the Spam mailbox. Finally, chooseSpamSieve - Change Settings from Mail’s Message menu and, when prompted, say that the name of your spam mailbox is Junk.

Odd Sidebar "Devices" behavior

I have a number of partitions on an external drive that I mount & unmount from time to time. Usually, they show up & disappear from the sidebar's "Devices" list as expected, but after some weird system hang (each open app would quit responding & would not force quit) that required a forced restart & PRAM reset, I noticed that one of the partitions would not show up in the devices list when mounted, even though it was accessible & on the Desktop.
As part of the check of my system after the system hang, I ran Disk Utility's disks & permissions repairs & found nothing wrong with any partition. Thinking the sidebar problem was with Finder's pref file, I trashed that & relaunched the Finder, but nothing changed -- still the one partition would not show up in the sidebar.
So I then opened Finder's preferences & noticed something unexpected: In the sidebar 'show these items' list, the selection boxes next to "Hard Disks" & "External Disks" had a "-" instead of a check-mark in them -- similar to the "-" in an installer checklist that indicates only some of its sub-items have been selected. In the Finder pref, the behavior was the same: click once on the "-" & the box is cleared, click again & I got the check-mark.
The check-marked settings are now honored for all the external partitions, so the issue seems moot, but I wonder if anybody else has seen anything similar....

Either you’ve messed with the Preferences > Junk Mail > Advanced settings, or those settings have become corrupt, or you have one or more rules that have a bearing on this.
Assuming it isn’t the latter, try this:
1. Go to Preferences > Junk Mail, disable junk mail filtering, then enable it again. This resets the rule that governs what the junk filter does.
2. Choose either Training or Automatic mode (it doesn’t matter) and leave the other options checked. Click Advanced to see how the junk filter rule is defined now if you want, but don’t touch anything there.
3. Reset the junk filter database (Preferences > Junk Mail > Reset).

Odd Text Cursor Behavior

In the last few months I've seen what may be a change in the way the text cursor moves in text fields, particularly in Mail.
In Mail I'm composing a reply to an e-mail message. I've typed some text that occupies two lines. The cursor is in the third, blank line. If I press "up-arrow" the cursor moves to the end of the second line. If I press "up-arrow" again the cursor moves to the beginning of the first line. If I press "down-arrow", the cursor moves to the beginning of the second line. Very odd.
I was used to being able to cursor past the end of one line to the beginning of the next line and then being able to cursor up and down in that first column position. That no longer works reliably, often causing the cursor to move to a position far to the right of the first column.
Does anyone else see this? Did a change in an OS update alter the way the text cursor works in Mail? In TextEdit the cursor still works the way it used to. I have no third-party plug-ins for Mail.

Either you’ve messed with the Preferences > Junk Mail > Advanced settings, or those settings have become corrupt, or you have one or more rules that have a bearing on this.
Assuming it isn’t the latter, try this:
1. Go to Preferences > Junk Mail, disable junk mail filtering, then enable it again. This resets the rule that governs what the junk filter does.
2. Choose either Training or Automatic mode (it doesn’t matter) and leave the other options checked. Click Advanced to see how the junk filter rule is defined now if you want, but don’t touch anything there.
3. Reset the junk filter database (Preferences > Junk Mail > Reset).

How to unmark junk mail in mail 5.1?

I am unable to find a way to unmark mail as junk in Mail 5.1 (OS X Lion). In previous versions of Mail, there were obvious ways to do this.
Can someone tell me how to do this?

Aha.   I reset the junk mail under Mail->Preferences->Junk Mail, and the behavior changed. Now the menu item and toolbar button act as toggles, whereas they did not before the reset.
BUT: junk mail handling gives us a choice between a) moving junk mail to the junk mailbox or b) marking it as junk but leaving it in the inbox.   Now I don't see a way to make it do both, even through the custom handling option.
Why do I want it to do both?   I want to make sure the the filter is learning what I think is junk and what I think is is not, and I want the junk out of the way.

Apple's Mail program can't handle junk mail

I've had this machine for almost two months now and I'm STILL having problems with Apple's mail program:
1. It doesn't recognize junk mail. Although I've been in "train" mode for almost two months, it STILL doesn't recognize ANYTHING as junk mail, even things that are obviously junk, and even duplicates of messages already marked as junk.
2. Although I've set my preferences to delete junk mail on exit, the program doesn't delete junk mail. It doesn't matter whether I mark the messages manually as junk and leave them in my inbox, or if I mark the messages as junk and move them to my junk mailbox, or if I just move the messages to the junk mailbox without marking them as junk. The messages sit in the junk mailbox until I delete them manually.
I'm EXTREMELY disappointed with Apple and Apple software and the fact that almost NOTHING works as expected or advertised. I have problems with Mail, Safari and iCal to name just a few...

I am not understanding any of these problems, as Mail marks Junk quite reliably for me (and I think many others). Also, no problems with Safari nor iCal here.
If you have Junk in Training, as you report, then this would explain some of the behavior. While in Training vs Automatic Mail does not create a Junk mailbox in the the account folder, and thus the setting to delete messages from the Junk mailbox would not do anything. If you have yourself created a mailbox named Junk, Mail would not use it for its own purposes.
I think there are a number of misunderstandings on your part (Junk filtering with Mail's own procedure vs manually created Rules for one), and thus I cannot easily tell what may do the most good to correct things.
More info, please.
Ernie
Message was edited by: Ernie Stamper

How to get mail app to search junk mail?

Is it normal behavior for the search function in mail to exclude junk mail? One of the main reasons I might search for a message is to check whether something I was expecting got sent to junk or not.
Or to put it more simply: Is there a way to include the junk folder in searches?

Mail ▹ Preferences ▹ General ▹ When searching all mailboxes, include results from: Junk

Junk mail - automatic trash???

Apple mail junk filters seem to work fine (since I get virally no junk to my .me address), but mail I forward from other mail accounts (especially yahoo mail) is not filtering out all of the spam.
Is there a way to set up my spam folder in apple mail 7.3 to move all spam to trash? so I don't have to deal with it...
thanks
tom

Open Mail preferences and click on the Junk Mail icon in the toolbar. Use the option to automatically send junk mail to the Junk Mail folder - second option in the uppermost list.
Select Accounts in the toolbar and click on the Mailbox Behaviors tab. If needed adjust the options for what to do with junk mail and how often.

Junk mail filter not working properly

About two weeks ago mail started marking lots of messages as "Junk". Even messages (reminders) I send myself are marked as junk. This is entirely new and I don´t have a clue of what triggered the change in behavior.
I have turned off the junk mail filtering, but that is not my preferred solution.
Any hints on what might be going on?

I too have a problem with junk mail, but it is a little different. Every time I click junk mail for a mail message that is junk, nothing happens. What I mean by this is that the same emails from the same sources continue to come into my inbox without being filtered out. Is there some setting that I need to check to have mail filter out my junk?

Junk Mail - Weird!

Hi, I hope that someone can help. I am using mail 2.1, and have set it up with my .mac account and yahoo account, both POP. Emails are coming in, and being sent out fine, however, something odd has happened.
On the junk folder, on the drop down where it says POP Yahoo, there are 5 junk mails showing, howver, when I click on the mail folder, there is nothing there!
I've been using mail for 3 weeks, and this only started happening about 72 hours ago, and as I'm training it up, there are some mails in there I need to flad as 'not junk'!
Any help would be appreciated.
Thanks

Hi Nick.
In the Finder, go to the ~/Library/Mail/POP-username@mailserver/ folder associated with this account. With that folder open, do Edit > Select All (⌘A), then Edit > Copy (⌘C), and paste it in your reply to this post to let me see the names of the files and folders it contains.
Note: For those not familiarized with the ~/ notation, it refers to the user's home folder, i.e. ~/Library is the Library folder within the user's home folder.

Odd Junk Mail Behavior

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