Odd Reporting Issue (ENTERPRISE)

I have a client with some users experiencing a rather odd reporting issue. The report runs fine, but only shows values for the totals and not the line items that make up the total.
For example, when I run the report (logged in as admin as well as under their ID), I see:
Net Sales 1,234
Cost Of Sales (1,111)
Gross Margin 123
When they log in on their machine, they see:
Net Sales
Cost Of Sales
Gross Margin 123
Very odd. I figured maybe it was an application setting, but the INI didn't look off anywhere particular.
They are running Enterprise 6.3.1 (yeah, insert comment here on the upgrade needed).
Any thoughts???

Check their Effective rights, and reset them, that has worked out for me. Otherwise, try copying the user and paste it as a new user and retest; I had to delete users and recreate them to correct problems of this nature.

Similar Messages

Performace Issue using Crystal Report For enterprise and BEx Queries

Hi all;
    We are generating the following error stack when trying to build a report on top of a BEX query using Crystal Report for Enterprise :
    |7C4F8ECE44034DB897AD88D6F98B028B3|2011 12 12 17:24:21.277|+0100|>>|E| |crj|20380| 56|ModalContext    | |2|0|0|0|BIPSDK.InfoStore:query|CHVXRIL0047:20380:56.174:1|-|-|BIPSDK.InfoStore:query|CHVXRIL0047:20380:56.174:1|Cut2PbOe3UdzgckPBHn8spEab|||||||||com.crystaldecisions.sdk.occa.infostore.internal.InfoObjects||Assertion failed: Java plugin for CommonConnection is not loaded.
java.lang.AssertionError
     at com.businessobjects.foundation.logging.log4j.Log4jLogger.assertTrue(Log4jLogger.java:52)
     at com.crystaldecisions.sdk.occa.infostore.internal.InfoObjects.newInfoObject(InfoObjects.java:576)
     at com.crystaldecisions.sdk.occa.infostore.internal.InfoObjects.continueUnpackHelper(InfoObjects.java:548)
     at com.crystaldecisions.sdk.occa.infostore.internal.InfoObjects.continueUnpack(InfoObjects.java:489)
     at com.crystaldecisions.sdk.occa.infostore.internal.InfoObjects.startUnpack(InfoObjects.java:464)
     at com.crystaldecisions.sdk.occa.infostore.internal.InternalInfoStore$XRL3WireStrategy.startUnpackTo(InternalInfoStore.java:1484)
     at com.crystaldecisions.sdk.occa.infostore.internal.InternalInfoStore$XRL3WireStrategy.startUnpackTo(InternalInfoStore.java:1464)
     at com.crystaldecisions.sdk.occa.infostore.internal.InternalInfoStore.unpackAll(InternalInfoStore.java:910)
     at com.crystaldecisions.sdk.occa.infostore.internal.InternalInfoStore.queryHelper(InternalInfoStore.java:944)
     at com.crystaldecisions.sdk.occa.infostore.internal.InternalInfoStore.queryHelper(InternalInfoStore.java:929)
     at com.crystaldecisions.sdk.occa.infostore.internal.InternalInfoStore.query_aroundBody24(InternalInfoStore.java:798)
     at com.crystaldecisions.sdk.occa.infostore.internal.InternalInfoStore.query(InternalInfoStore.java:1)
     at com.crystaldecisions.sdk.occa.infostore.internal.InfoStore.query_aroundBody20(InfoStore.java:175)
     at com.crystaldecisions.sdk.occa.infostore.internal.InfoStore.query_aroundBody21$advice(InfoStore.java:42)
     at com.crystaldecisions.sdk.occa.infostore.internal.InfoStore.query(InfoStore.java:1)
     at com.businessobjects.mds.securedconnection.cms.services.olap.OlapCmsSecuredConnectionService.getConnectionObject(OlapCmsSecuredConnectionService.java:125)
     at com.businessobjects.mds.securedconnection.cms.services.olap.OlapCmsSecuredConnectionService.getOlapSecuredConnection(OlapCmsSecuredConnectionService.java:191)
     at com.businessobjects.mds.securedconnection.loader.internal.SecuredConnectionLoaderImpl.getOlapConnectionFromSecuredConnection(SecuredConnectionLoaderImpl.java:83)
     at com.businessobjects.mds.securedconnection.loader.internal.SecuredConnectionLoaderImpl.getConnectionFromSecuredConnection(SecuredConnectionLoaderImpl.java:60)
     at com.businessobjects.dsl.services.workspace.impl.DirectOlapAccessDataProviderBuilder.loadSecuredConnection(DirectOlapAccessDataProviderBuilder.java:193)
     at com.businessobjects.dsl.services.workspace.impl.DirectOlapAccessDataProviderBuilder.loadSecuredConnection(DirectOlapAccessDataProviderBuilder.java:176)
     at com.businessobjects.dsl.services.workspace.impl.DirectOlapAccessDataProviderBuilder.provideUniverseFromCms(DirectOlapAccessDataProviderBuilder.java:63)
     at com.businessobjects.dsl.services.datasource.impl.AbstractUniverseProvider.provideUniverse(AbstractUniverseProvider.java:41)
     at com.businessobjects.dsl.services.workspace.impl.AbstractDataProviderBuilder.updateQuerySpecDataProvider(AbstractDataProviderBuilder.java:119)
     at com.businessobjects.dsl.services.workspace.impl.AbstractDataProviderBuilder.updateDataProvider(AbstractDataProviderBuilder.java:106)
     at com.businessobjects.dsl.services.workspace.impl.AbstractDataProviderBuilder.addDataProvider(AbstractDataProviderBuilder.java:49)
     at com.businessobjects.dsl.services.workspace.impl.WorkspaceServiceImpl.addDataProvider(WorkspaceServiceImpl.java:56)
     at com.businessobjects.dsl.services.workspace.impl.WorkspaceServiceImpl.addDataProvider(WorkspaceServiceImpl.java:45)
     at com.crystaldecisions.reports.dsl.shared.DSLTransientUniverseServiceProvider.createSessionServicesHelper(DSLTransientUniverseServiceProvider.java:72)
     at com.crystaldecisions.reports.dsl.shared.DSLServiceProvider.createSessionServices(DSLServiceProvider.java:428)
     at com.businessobjects.crystalreports.designer.qpintegration.DSLUtilities.getServiceProvider(DSLUtilities.java:279)
     at com.businessobjects.crystalreports.designer.qpintegration.InitializeDSLRunnable.run(InitializeDSLRunnable.java:82)
     at org.eclipse.jface.operation.ModalContext$ModalContextThread.run(ModalContext.java:121)
Here seems to be that a plugin is not loaded : com.crystaldecisions.sdk.occa.infostore.internal.InfoObjects||Assertion failed: Java plugin for CommonConnection is not loaded.
could this affect the performance of Crystal Reports for Enterprise and how could I fix this ?
Best Regards
Anis

Venkat,
Thanks for your response. Please note, however, the transaction RAD1 does not exist. Let me provide more details about the current settings of the InfoObject.
The Characteristic is 'Item' (0CS_ITEM) and upon going to RSA1 > Modeling > InfoObjects > Item (0CS_ITEM) > Right Click > Display > Business Explorer (tab) > Text Type is set to 'Long Text' and BEx description is set to 'Long description' already.
When I run/execute the query with this Item characteristic, the results in BEx Analyzer is showing appropriate long text, however, Crystal Report for Enterprise shows short text only
K
Edited by: Kumar Pathak on Feb 3, 2012 6:18 PM

CRYSTAL REPORT FOR ENTERPRISE ON ECC

Hi Everyone,
I have been trying to connect Crystal Report for Enterprise over ECC via universe as we don't have option
to connect CR4E directly to ECC.
So, I have made a universe in IDT and published it in repository.
Now, when I am using that universe in WebI Report and DashBoard then it is working fine but the same is throwing
the error while I am trying to connect with CR4E 'Failed to execute query: 'Fail to create an instance of Job : com/businessobjects/i18n/locale/BoLocale'.
The same error 'Fail to create an instance of Job : com/businessobjects/i18n/locale/BoLocale' was also coming when we try to save the IDT with Secure Connections is set to Server Middleware(Window -> Preferences->Information Design Tool ->Secured Connections ->Server Middleware).
Regards,
Raghwendra

Hi,
As per the SAP Note 2022008 - Crystal Reports for Enterprise gives error with ERP Universe this is is the bug in
SAP Crystal Reports for Enterprise 4.1 Support Pack 3 Patch 1
SAP BusinessObjects Business Intelligence Platform 4.1 Support Pack 3 Patch 1
This issue has been reproduced at SAP and is found to be a bug (ADAPT01725424).
Solution
This issue has been fixed with BI 4.1 SP3 Patch3.
Regards,
Amit

Crystal Reports for Enterprise 4.1: Error while saving report to BI platform "There was an unexpected error saving your report to the server. Please try again or contact your administrator if the problem persists."

Hi All,
I am able to create a report in Crystal Reports for Enterprise 4.1 on top of an OLAP connection (data source BEx query). However, when I am trying to save this report to BI platform, I am running into the following error:
The error was not resolved even after applying the following SAP KBA notes:
1676033
1709390
1922003
1727813
Below is the excerpt in the error log (on the path mentioned in SAP NOTE: 1709390),
However, could not make much sense out of it, as to how can the issue be resolved. If anyone has useful insights on this issue, please share the same with me.
Regards,
Alston

Hi Alston
Since you have CR for Enterprise then you also have BI and thus most likely you also have an S user ID. You can use the S user ID to create a phone incident at it is part of your Enterprise Support Package. Just saying as this may be the most efficient way of proceeding at this time(?). But please don't take as me trying to push you off of SCN .
- Ludek
Senior Support Engineer AGS Product Support, Global Support Center Canada
Follow us on Twitter

Error in connection of SAP BO Crystal report for enterprise over IDT Universe

Hi Experts,
I am facing a connection issue in Crystal report for Enterprise 4.0.
I am trying to connect Crystal report for Enterprise over IDT Universe which is based on an ECC table. While establishing the connection in crystal report an error pops us stating the data source in invalid as shown below:
Hope the following version details will help you to get some clue on the error.
BI launch pad - Built Number : 915
                               - Product Version : 14.0.5
SAP Crystal report for Enterprise XI 4.0 - Version : 14.0.2
SAP Information Design Tool - Version : 4.1 Support Pack 1
   Please help me to overcome this error.
Thanks,
S.Nirmal

HI,
firstly, would request you to upgrade your IDT i.e client tools as well as CR4E tools to the Server version i.e BI 4.0 sP5 it seems.
then test the issue again and update
Regards,
Atul B

Unable to save reports to enterprise from Crystal Reports 2013 and Crystal Reports for Enterprise

Dear Expert,
when we tried to save report to enterprise, error happened:
"Failed to find a Report Application Server."
We closed BO server firewall.
We could check report from PC by browser.
But when we save report from CR 2013, then error happened.
Then we install CR enterprise and save report is ok from same PC.
We launch latest patches too.
Anyone see this before? Please kindly help~
Environment:
SAP Crystal Reports 2013
SAP Business Intelligence 4.0
Regards,
April.

April, since you have CR4E, you also have BI and thus free phone support included. My suggestion would be to create a phone incident and work with an SAP engineer on the issue. Only saying because it looks like you're somewhat anxious to get this going(?).
- Ludek
Senior Support Engineer AGS Product Support, Global Support Center Canada
Follow us on Twitter

Can you use Crystal Reports for Enterprise to connect to BOE4 over the web?

Hello,
When I use Crystal Reports for Enterprise in BI Launchpad when I am connected on the LAN network it works.
If I connect via the internet, it doesn't.
I wanted to know if Crystal Reports for Enterprise only works if you are connected to Business Enterprise 4.0 on a LAN network and if it's not designed to work remotely, aka via the internet connection, like you can with Webi?
regards
Janetta

Hello,
We installed BOE4 on the server, it runs perfectly, no issues.
Install Crystal Reports for Enterprise on a laptop. It's the latest one as I checked to see if there's any later versions or patches.
I am able to log into the BOE Enterprise system as administrator.
Namely I have setup the Server connections per the following:
Server Name:   <IP address>
The check box for SSL is unchecked.
Server Port Number:   nnnn
Server Context: /dswsbobje
System display name:   <my server> External Connection
User Name : Administrator
It connects successfully.
I then go and create a report against a Universe that I can see listed on my BOE 4 server.
It then comes up with this error message:
"Unable to Logon: There is a problem logging on to SAP BusinessObjects Enterprise.
Please check your logon credentials and make sure your nework is properly configured before trying again.
If problems persist please contact your Administrator."
Architecture:
BOE 4 sits on Windows 2008 Server SP2
Laptops tried it on are Windows Vista and Windows 2003 Std.
Thanks for looking into this for me.
Edited by: Symonds Janetta on Oct 11, 2011 12:05 AM

Crystal Reports for Enterprise and universe connections

Hi, I have noticed an issue with Crystal Reports for Enterprise that may give many administrators a headache.
If a BOBJ user has access to a sensitive universe (eg HR or Finance data) to run pre-built WebI reports from (but not create new ones or edit the universe) then they must have been give data-access to that universe's connection object. Security on the universe and folder could prevent them from accessing information from the universe they shouldn't see or editing the reports and creating new ones.
However if the same user is given access to Crystal Reports for Enterprise in order to access other data sources, then the fact that they have data-access to the above universe connection object now creates a security problem.
Crystal for Enterprise allows a user to open a universe connection object as a data-source. If the user opened the connection for the above 'sensitive' universe they could see all the data in the database - avoiding any universe level restrictions in the process.
What is the suggested way around this? There doesn't appear to be granular enough security to prevent users with data access on a connection object also using that object to create new reports in Crystal for Enterprise.
The only way around it I can see is to deny the user access to the sensitive universe output altogether, but this changes the whole business process for the team involved.
thanks
Keith

I have a couple of thoughts:
1. Create a special reporting user in the database that only has access to a set of views that don't include the sensitive information. Then create a universe based on those views which uses a connecting that logs in as that special user. Give the folks who don't have access to the sensitive data access to this connection and universe instead of the universe and connection that include the sensitive data.
2. Since you have BO, you should have a support contract. I would report this as a bug. However, SAP may tell you that it is "working as designed", in which case you could go to IdeaPlace (https://ideas.sap.com/) and add this as a requested enhancement.
-Dell

Crystal Report for Enterprise Bex Text Variables

Hi
We are on Crystal Reports for Enterprise XI 4.0, Version 14.02.2.
We have a text variable for cost center in our column heading that displays "Cost Center XXXX Budget" where XXXX is populated by the text variable.
When this column element displays in the Crystal report it displays as "Not assigned".
When I use the exact same query in Webby the cost center displays exactly as expected.
Has anyone exeprienced a similar problem?
Thanks
Ian

Hi,
BEx Text Variables are fully supported by the BI 4.0 client tools, so this 'should' work
I'd recommend that you contact Support and log an OSS incident. We recently corrected a few issues with text variables in webi, so -at a guess- a fix needs to be ported to CR4E
Regards,
H

DB2 support for Crystal Reports for Enterprise And Unx errors

Hi,
I have a requirement to create a report in CrystalReports for Enterprise 4 sourcing data from Oracle 11 and IBM DB2 V9 databases. My first approach is to create relational connections for both the databases in the BO Repository (using Universe designer) and use them directley in the CR for Enterprise. Here I was able to create the two connections but unable to use the DB2 connnection in the report. I get the below error:
"The Database DB2V9 is not supported".
Is DB2 is a supported database for Crystal reports for Enterprise ??
My second approach is to create a multisource universe using IDT. Here when I try to create the Datafoundation layer, I get to see the tables from the DB2 databasae but When I expand the Oracle connection, I get this error: "conversion from UTF8 to charset failed: encoding not loaded".
Im unable to create a multisource universe at all no matter what connections I use.
Here is some additional info:
SAP BI4.1 SP1
Windows 2008 R2 servers
Oracle 11g
IBM DB2 V9.7
Any suggestions please!
Thanks,
Ravinder

Hi,
First of all I would strongly advice you to only use IDT for your universe development. The old Universe Designer is a legacy tool and should not be used unless you are using products that doesn't support IDT universes.
The issue you are facing for your Oracle connection is likely caused by a missing path variable.
Add "C:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\win64_x64" to the PATH environment variables on the SAP Business Objects Enterprise server.
Restart the SIA
NOTE: Modify the path in case the SAP BusinessObjects Enterprise is installed in different folder.
Hope this helps.
Cheers,
Josh

Crystal Reports for Enterprise connection error to BI 4.0 Platform

Hi All
We are trying to connect Crystal Reports for Enterprise to our BI 4.0 Platform, however we are getting the following error: "Failed to establish a connection. The cause was: Cannot connect to SAP BusinessObjects Enterprise at this time. Please try again later".
System Information:
- SAP BI Platform 4.0 SP02 patch 6
- Windows Server 2008 R2 64bit
- Tomcat 6.0.24
We have also installed the following client software:
- SAP BI Platform Client Tools 4.0 SP02
- SAP Crystal Reports for Enterprise 4.0 SP02
- SAP BI Platform Client Tools 4.0 SP02 Patch 6
- SAP Crystal Reports for Enterprise 4.0 SP02 Patch 6
Our deployment of the BI Platform is a distributed system where
- Server 1 hosts the BI Platform Services and
- Server 2 hosts the web application server
We have reviewed the following OSS Notes below from SAP first to determine if there is a technical issue :
- 1598906 - Crystal Reports for Enterprise gives Cannot Connect to SAP Business Objects Enterprise at this time. Please try again later.
We have adjusted the "dsws.properties" as mentioned in the OSS note 1598906 above to contain the correct CMS and CMS port number (for Server 1).
- 1602024 - Error - Failed to establish a connection. The cause was - Cannot Connect to SAP BusinessObjects Enterprise at this time.
We have entered the server context as "/dswsbobje" mentioned in the OSS note 1602024 above in the connection details for CR for Enterprise connections
- 1636862 - Login for Crystal Reports fail on BO Server Cannot Connect to SAP Business Objects Enterprise at this time.
We have checked the proxy settings of Internet Explorer and adjusted it to have the following exceptions defined:
- Server 1.<domain_name>
- Server 2.<domain.name>
In the CMC, we also checked in the applications section for the web service option's access URL andchanged it from http://localhost:8080/dswsbobje to http://server2:8080/dswsbobje
We restarted the tomcat service and tried to access the CR for Enterprise from the BI Launch Pad as well as starting it directly from Windows, howevere we still get the same error.
Regards
Derek
Edited by: Derek Fox on Oct 27, 2011 1:07 PM
Edited by: Derek Fox on Oct 27, 2011 1:10 PM
Edited by: Derek Fox on Oct 27, 2011 1:11 PM
Edited by: Derek Fox on Oct 27, 2011 1:20 PM

Hi Anna-Marie
I apologise for only responding now back.
I have managed to logon successfully from Crystal Reports for Enterprise 2011 to the BI 4.0 Platform now, where we can create a report and save the report back to the BI Platform.
As we have a distributed system, where the BI Platform is on one server (Server1) and the WebAs on another server (Server2). We had to adjust thefollowing settings on the WebAs system.
1. On the WebAs server (Server 2), in the directory <install drive>:\Program Files (x86)\SAP BusinessObjects\Tomcat6\webapps\dswsbobje\WEB-INF we changed the file: web.xml by entering the default CMS.
    <context-param>
        <param-name>cms.default</param-name>
        <param-value>Server2:6400</param-value>
    </context-param>
2.Then also in the directory <install drive>:\Program Files (x86)\SAP BusinessObjects\Tomcat6\webapps\dswsbobje\WEB-INF\classes we changed the file: dsws.properties where the section for domain=Server2 to domain=Server1 (example below from the file)
#default host for CMS and will be replaced during installationdomain=Server1:6400
3. In internet explorer's proxy exceptions, we set the following:
server1.<domain>*
server2.<domain>*
4. In the local Intranet setting, we also set the site as:
http://*.<domain>
Now for my laptop the connection works with no issues, but another developer's does not work - so we are busy investigating what is different between my laptop and his laptop.
Update:
We found that a setting inside the Crystal Reports for Enterprise 2011 in the network settings had to also be adjusted.
5. Use the menu path: Edit > Preferences > Network settings
6. Switch from "use system proxy configuration (if available)" to "Manual proxy configuration"
Enter the HTTP proxy address: proxy_server
Enter the Port: 80 (example)
Enter the list of servers to bypass: Server1;Server2
Check the checkbox "Enable proxy authentication"
Enter a username
Enter a password
Click on the OK button.
7. Afterward change the setting from "Manual proxy configuration" to "use system proxy configuration (if available)"
Then Crystal Reports for Enterprise 2011 works correctly.
What we found was that Crystal Reports for Enterprise 2011 must authenticate against the proxy server first otherwise one has issues.
Regards
Derek
Edited by: Derek Fox on Oct 28, 2011 2:02 PM
Edited by: Derek Fox on Oct 28, 2011 3:38 PM

Stage Analysis Report Issue

Hi,
I have run a stage analysis report but it says no data inspite of open opportunities being present in the system. Could anyone kindly let me know what could be the issue?
Regards
Sharat

Hi Sharat,
Welcome you to the forum. Please close your first thread.
Regarding your Stage Analysis Report Issue, what selection has been made? This report show closed opportunity only.
Thanks,
Gordon

GR/IR GL Reporting Issue

1. 30 documents of 2009 were matching and post with clear is perfomred. After performing post with clear also the line items are not moving from open line items. When we download the open line items as of today, these line items are appearing.
2. When we download the ZBLRFIOI report for GRIR a/c 349100 to have the opne line items. we have some set of documents showing as " FI Open items without J2" - This is reporting issues.
Thanks
Mallikarjuna

Hi
Pls try with F.13 for that GR/IR account 349100 by selecting check box select gl accounts
And give Company code, year and pending document numbers in selection screen
And before that pls make sure that OB74 clearing settings maintained or not
It will clear all the open items exists
Reg
Vishnu

BW Reporting Issue

Hi,
I am facing one reporting Issue relating to Display Attributes.
Characteristic: Business Partner
Display Attributes: Address0, Address1, Address3...etc.
Requirement is to display mentioned Display attributes along with Business Partner.
For this I have selected Business Partner as characteristic and mentioned above three as display attributes to Business Partner.
But Query out put is not showing Display attributes. For this I have done all settings at reporting level, all gone vain.
I am using Bex 7.0.
Kindly look in to the Issue and let me know the solution.
Regards,
Venkat.Mahipathi.
09886652422.
[email protected]

Hi,
Check in Reporting properties or check attributes in analyzer proprties then it will display
************asign points if usefull***********
swapna

Publishing Crystal Reports for Enterprise error

When I try to publish a Crystal Reports for Enterprise report, using Publication options, in order to send it by email to three of my users, it shows the following error:
2014-07-03 10:20:32,390 ERROR [PublishingService:HandlerPool-1] BusinessObjects_PublicationAdminErrorLog_Instance_16070 - [Publication ID # 16070] - Scheduling document job "Users - with Logon Events" (ID: 16,077) failed: Exception in formula '{@Record_Selection}' at 'and (
({Auditing.Events\User Name} = "Larry") or ({Auditing.Events\User Name} = "Curly") or ({Auditing.Events\User Name} = "Moe")
The remaining text does not appear to be part of the formula. (CRS 300003) (FBE60502)
[3 recipients processed.]
It is weird because the report is one of those that are by default used for Auditing and it runs perfectly when I run it manually or by Schedule. The problem is when I include it in a Publication, so it can be filtered automatically based on the list of users.
I tried with another of those reports that come with Auditing, and it has the same problem. Is it a bug? Are you able to replicate this error in your environment? I'm using Crystal Reports 2013 sp3.

Hi Abhilash,
I am able to open and edit other reports on the server without problem. I believe that they are the same version and pack. Here are my versions:
CR for Enterprise Version 14.1.3.1257, Build 2013 Support Pack 3.
SAP BusinessObjects BI Platform 4.1 Support Pack 3, Version 14.1.3.1257
When CRE displays an error like this, is there further information in a log or recorded anywhere else? How does one go about finding details?

Odd Reporting Issue (ENTERPRISE)

Similar Messages

Maybe you are looking for