Odd String Truncation Issue

Hello all,
I am having the strangest problem with a crystal report truncating a text field when reading records from the DB.  Basically, I have a varchar(6) string field in my Oracle database that holds batch numbers for credit card transactions.  The report worked fine until some users started getting into batches numbered higher than 999.  Anytime a 4th character is added (ie, 1004), my report will read the string as '100'.  All of the other fields in the record are being read fine.
Oddly enough, this only happens on some databases/machines and not others.  For instance, a DB dump of this data to a local machine will work fine and the report reads '1004'.  I have captured the SQL the report is using to obtain records and pasted it in an Oracle client (TOAD) and the record pulls fine with the batch number being '1004'.  The width of the field on the report is long enough to display much more than 4 characters, so that's not the issue.  Anyone seen this type of issue before or have any ideas on how to troubleshoot it?
We are using Crystal Reports XI R2 to design the report.

Hi Chuck Reed,
Can you add that field through Add Command and see all digets are coming in ?
Go in Datbase expert --Under you datbase connection click on Add Command and write sql like
Select BatchNumber from Table and link the batchnumber with your table batch number and place command batchnumber in report and check.
Thanks,
Sastry

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