Oddity with Outlook 2003 and GroupWise SMTP server

The problem is that remote-located users using Outlook have a problem
sending eMail with attachments. The eMail does get sent, however
Outlook does not seem to get the right acknowledgment from the GroupWise
SMTP server that the task was completed.
I have done the following:
1. GroupWise 6.5.6 updates installed
2. NWSB SP5 installed
3. All the Microsoft Office updates installed
4. Outlook timeout set to 300 seconds
Has anyone else seen this behavior? If so, were you able to pin down
the root cause?
Thanks in advance...
William Hayashi

William Hayashi wrote:
> The problem is that remote-located users using Outlook have a problem
> sending eMail with attachments. The eMail does get sent, however
> Outlook does not seem to get the right acknowledgment from the GroupWise
> SMTP server that the task was completed.
>
> I have done the following:
>
> 1. GroupWise 6.5.6 updates installed
> 2. NWSB SP5 installed
> 3. All the Microsoft Office updates installed
> 4. Outlook timeout set to 300 seconds
>
> Has anyone else seen this behavior? If so, were you able to pin down
> the root cause?
>
> Thanks in advance...
>
> William Hayashi
Ah-ha! Looking back through the threads from early 2004 I see that the
Outlook plug-in for OL2003 was a low priority item. Is this the case
today? I have not been able to find an OL2003 plug-in online.
WmH

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Occam's Razor nearly always applies when troubleshooting technology issues!
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Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Hi and Welcome to the Forums!
Given the events you descrive, I suggest the following steps (insert plenty of reboots of your PC...not just restarts, but full power down reboots). Also, it is advised that you be logged into the PC on an account with full admin rights. Further, under Vista/Win7, use the "Run As Administrator" option for everything.
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http://na.blackberry.com/eng/support/downloads/download_sites.jsp
5) Install DTM to your PC
6) Install (also to your PC), the device OS package
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Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

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Given the events you descrive, I suggest the following steps (insert plenty of reboots of your PC...not just restarts, but full power down reboots). Also, it is advised that you be logged into the PC on an account with full admin rights. Further, under Vista/Win7, use the "Run As Administrator" option for everything.
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3) Get a fresh download of the RIM DTM software:
https://www.blackberry.com/Downloads/entry.do?code=A8BAA56554F96369AB93E4F3BB068C22
Choose the version that is newest and (if applicable) compatible with your PIM (if you are synchornizing via USB):
KB12268 Applications supported by BlackBerry Desktop Manager for synchronization
4) Download (to your PC) a fresh copy of your device OS package from your carrier:
http://na.blackberry.com/eng/support/downloads/download_sites.jsp
5) Install DTM to your PC
6) Install (also to your PC), the device OS package
7) Start the organizer configuration over:
KB17022 How to configure organizer applications for synchronization using BlackBerry Desktop Manager
Hopefully that will get things going again.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Oddity with Outlook 2003 and GroupWise SMTP server

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